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The Swan Hotel

Property class: 3

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Photo gallery for The Swan Hotel

Exterior - The Swan Hotel (Harleston)
Dining - The Swan Hotel (Harleston)
Standard Room, 1 Double Bed - The Swan Hotel (Harleston)
Single Room, 1 Twin Bed, Ensuite - The Swan Hotel (Harleston)
Exterior - The Swan Hotel (Harleston)
At The Swan Hotel, you can look forward to a garden, a bar, and a restaurant. Stay connected with free in-room WiFi.

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Business services
  • Bar
  • Room service

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Four poster double ensuite

Four poster double ensuite | Iron/ironing board (on request), WiFi (free)

Four poster double ensuite

  • Sleeps 2
  • 2 Double Sofa Beds
  • Free WiFi

View all photos for Double Room, Ensuite

Double Room, Ensuite | Iron/ironing board (on request), WiFi (free)

Double Room, Ensuite

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Twin Room, Ensuite

Twin Room, Ensuite | Iron/ironing board (on request), WiFi (free)

Twin Room, Ensuite

  • Sleeps 2
  • 4 Twin Beds OR 2 Twin Beds
  • Free WiFi

View all photos for Family Room, Ensuite

Family Room, Ensuite | Iron/ironing board (on request), WiFi (free)

Family Room, Ensuite

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Iron/ironing board (on request), WiFi (free)

Standard Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

Twin Room (Ensuite with Bath)

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

Family Quadruple Room (Ensuite)

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

About the neighborhood

Harleston is home to The Swan Hotel. Memorial Leisure Centre and Oasis Camel Park are local attractions and those in the mood for shopping can visit Victoria Centre Retail Park and No 8 Marketplace. Waveney Valley Leisure Centre and LSHS - Performing Arts Centre are also worth visiting. Visit our Harleston travel guide
Map
The Thoroughfare, Harleston, England, IP20 9AS

What's nearby

  • King George's Hall & Museum
    1 min walk - 0.1 miles
  • Harleston Library
    3 min walk - 0.2 miles
  • Memorial Leisure Centre
    6 min walk - 0.4 miles
  • Harleston Recreation Park
    7 min walk - 0.4 miles
  • No. 1 Pit
    4 min drive - 2.4 miles

Getting around

  • Diss Station
    17 min drive
  • Norwich (NWI-Norwich Intl.)
    47 min drive

Restaurants

  • Grain Brewery
    4 min drive
  • The Cap
    1 min walk
  • The Swan Inn
    11 min drive
  • Old Kings Head
    6 min drive
  • Wortwell Bell
    4 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Family friendly

  • DVD player

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Meeting rooms

Outdoors

  • Garden

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • TV

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 9 PM

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Frequently asked questions

Is The Swan Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Swan Hotel?

Check-in start time: 2 PM; Check-in end time: 9 PM.

What time is check-out at The Swan Hotel?

Check-out is at 10 AM.

Where is The Swan Hotel located?

Situated in Harleston, this hotel is within a 5-minute walk of King George's Hall & Museum, Harleston Library, and Memorial Leisure Centre. Harleston Recreation Park and Ocean Pit are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Swan Hotel Reviews

7.6

Good

7.8

Cleanliness

8.6

Location

8.0

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 9 out of 39 reviews
Rating 8 - Good. 15 out of 39 reviews
Rating 6 - Okay. 12 out of 39 reviews
Rating 4 - Poor. 1 out of 39 reviews
Rating 2 - Terrible. 2 out of 39 reviews

Reviews

Verified review

8/10 Good

Jim

Liked: Cleanliness, staff & service, room comfort

Work

Good place to stay nothing too fancy but great food in the Bar and made to feel very welcome
Verified review

6/10 Okay

Verified traveler

opinion

A couple of minor points would help. Cleaning out or changing the shower head - plenty of hot water & sufficient pressure, but few working jets. A small hairdryer in each room would not go amiss.
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Very characterful old world charm full of history.
Stayed 1 night in Jul 2019
Verified review

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Not recommended!

The hotel is old as England. Some of the wooden beams in the ceilings are going to collaps some time soon: there are so many worm holes in them, it's hard to believe they still hold up. The shower is an every day adventure: do I get hot water today? Does the temperature change from ice cold to burning hot in a blink of an eye? Does another guest drain his bath tub and I get the water fed back into mine?! The place is very typical british, but it is very run down. Service is fair at best.
Stayed 1 night in Jun 2019
Verified review

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, room comfort

Swan Harleston

It is a very old building and as such it does not have the pristine condition that more modern hotels.provide. However it has character, history and the staff work hard to help in any way that they can. The breakfast is highly recommended and the bar is busy and lively. Good value and great service.
Stayed 1 night in Jun 2019
Verified review

8/10 Good

Lucy

Liked: Cleanliness, staff & service, room comfort

Dated but comfortable

We stayed in a family room which was spacious and clean, but unbearably hot. It was 26° on the day we stayed, and because of the hotel holding a beer festival outside into the early hours of the morning, we could not open the windows as the children would not have slept. As this is an old, period property, understandably there is no air-con, but the temperature really was unbearable. The rooms are dated, and although I understand the character of the building needs to be kept, some updating would not go amiss. The bathroom in particular was probably older than I am, and the shower was poor. The beds were comfortable and clean, and there were good facilities in the room, including ironing equipment and tea/coffee making facilities. Breakfast was included and was really lovely, and we couldn't fault the service, but the room price was high for what we got, particularly with the beer festival on, which took over the whole hotel and car park. We were not notified this was happening prior to our arrival. The hotel can charge what it likes as there is little competition for family rooms in Harleston, and although I can't fault the staff and service, I do think this hotel is overpriced and in need of freshening up.
Stayed 1 night in Jun 2019
Verified review

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Very historical and lovely. Great huge breakfast and had a lot of character. The front desk was in the pub! Great location right downtown.
Stayed 3 nights in Mar 2019
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel 👍

Nice place to stay. Food downstairs in the Bar was delicious. Will definitely stay again
Stayed 1 night in Jan 2019
Verified review

8/10 Good

Ian

Nice old hotel, lots of nice period features although at some point, doors had been replaced by rather low quality ones that detracted from the ambience. The room was ok. The bed not the largest but comfortable. The bath with overhead shower wasn’t the best, I’m still amazed that hotels still seem to think that shower curtains are still acceptable. The extractor fan wasn’t working and judging by the musty smell, this wasn’t a recent fault. I must stress though that overall the room was ok and we would stay again. Noise from outside late at night was more than I expected. If we stay again I will remember to ask for a room at the rear. Also, finding the car park is fun due to the one way system. (Hint- go almost out of town and come back down a parallel road...) Breakfast was excellent and the staff were friendly, helpful and helped make the stay quite enjoyable
Stayed 1 night in Nov 2018
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Not quite as website

Not quite as pictures on website - room adjusted for our stay
Stayed 2 nights in Sep 2018
Verified review

6/10 Okay

Nicola

Liked: Cleanliness, staff & service

A lovely, old fashioned hotel, privately owned.

An historic building so no mod cons in this lovely old fashioned hotel. Rooms are large and bathrooms adequate although dated. Didn't worry me at all as the staff were great (although a bit thin on the ground)! If you want a hotel were old fashioned values count this is the one for you. Situated in a lovely market town it's a gem as long as you are not looking for a modern plastic chain. The food is brilliant also.
Stayed 4 nights in Aug 2018
Verified review

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good surprise with the suite and comfort of the bed. Helpful stall and a good breakfast.
Stayed 1 night in Jul 2018
Verified review

6/10 Okay

Verified traveler

Ok for an overnight stop

Nothing wrong with this hotel. Just a bit tired looking and not much to recommend it. There was a big party in thd function room and only 1 member ocf staff to do everything. I guess jt is quieter normally
Stayed 1 night in Jul 2018
Verified review

10/10 Excellent

Trudi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Going back again 😁

Lovely hotel, full of character including very wonky floors. Warm welcome and super helpful staff: Luke, especially is a credit to the hotel. My partner and I both said we would plan to stay again... Soon.
Stayed 1 night in Jun 2018
Verified review

6/10 Okay

Steve

Liked: Cleanliness, staff & service

Historic old inn in the high street

We booked this hotel on the basis of it offering a family room for four at reasonable value. It is a historic old inn on the high street of a charming market town.
Stayed 1 night in Mar 2018
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Great pub with small but clean rooms

Rooms seem to be kept clean, and beds are comfortable. Pub downstairs is great, with friendly bar staff and locals. Well looked after at breakfast time.
Stayed 1 night in Jan 2018
Verified review

6/10 Okay

alan

Liked: Staff & service
Disliked: Room comfort

Tired

The hotel is full of character but certainly shows its age. The shower in our room did not work and we were unable to switch off the radiator so it became overly hot. Very friendly staff and we had an excellent evening meal there. Was also in an excellent central location for everything we needed.
Stayed 2 nights in Oct 2017
Verified review

8/10 Good

David

Liked: Staff & service

Nice country hotel

The Swan oozes local charm and is good value for money. A good breakfast, great beer and the host with the most. Rooms and plumbing are very dated but that is a part of the charm, I will certainly stay again in preference to other establishments I have used in the same area.
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort

nice hotel - bit tired

Nice Hotel, bit tired, very old, steeped in history, stairs not for the faint hearted as they are very wonky. staff very good, breakfast very good.
Verified review

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nicely restored inn with a history

The staff is friendly and helpful. I enjoyed dining downstairs and imagining myself chugging a beer there, back in the day, sitting across from my ancestor Edward Fuller. The town is delightful. St. Mary's Church is magnificent, a legacy in my family and well worth a visit.
Verified review

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great x good service x hotel could do with refurb x
Verified review

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Swann

Good hotel let down by breakfast staff really nice
Verified review

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attending a friend's wedding. Arrived a lot later than expected, due to weather condition. Hotel staff were very helpful and friendly. Lovely breakfast. Would stay again.
Verified review

4/10 Poor

katie

Disliked: Cleanliness, staff & service, property conditions & facilities

noisey and carpet very dirty

not much sleep noisey outside people shouting andbathroom dirty smelt of blocked drains needs a bit of bleach down loo and sink loo was brown stains not clean at all
Verified review

6/10 Okay

Mike

Liked: Staff & service
Disliked: Property conditions & facilities
Our arrival didn't get off to a great start. The receptionist was having a bad day and was quite surly. The rest of the staff were great, especially in the morning. This is a very old building, with plenty of character, but the room itself was very tired, especially the bathroom. Breakfast was good and the staff were friendly. Overall, given the lateness of the booking, it was reasonable value for money.