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Aparthotel

Pegasy Premium Suites & Residence Westlake

Property class: 4

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Photo gallery for Pegasy Premium Suites & Residence Westlake

A balcony with a view of a cityscape and river, a table with a bottle of champagne and glasses, and a sofa with cushions. - Pegasy Premium Suites & Residence Westlake (Hanoi)
A multi-story hotel with balconies, potted plants, and a well-lit entrance. - Pegasy Premium Suites & Residence Westlake (Hanoi)
A modern living room with a sofa, dining table, and TV. - Pegasy Premium Suites & Residence Westlake (Hanoi)
A dining table set with a bottle, glasses, and a menu, overlooking a lush garden. - Pegasy Premium Suites & Residence Westlake (Hanoi)
A modern hotel room with a sofa, a dining table with cups, a bed, and a kitchen area. - Pegasy Premium Suites & Residence Westlake (Hanoi)
West Lake is located near Pegasy Premium Suites & Residence Westlake, which provides a terrace, a garden, and laundry facilities. In addition to an outdoor entertainment area and a snack bar/deli, guests can connect to free in-room WiFi, with speed of 50+ Mbps.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
  • Outdoor Space

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Classic Studio

A modern hotel room with a sofa, a dining table with cups, a bed, and a kitchen area.

Classic Studio

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Apartment

A hotel room with a large bed, a bedside table with a lamp, an air conditioning unit, and a window with blinds.

Superior Apartment

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Apartment, Bathtub, Lake View

A modern living room with a grey sofa, wooden dining table, and a TV.

Deluxe Apartment, Bathtub, Lake View

  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Penthouse

A modern hotel room with a large bed, a sitting area with a table and chairs, and a balcony with a city view.

Executive Penthouse

  • Lake view
  • 130 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Apartment

A hotel room with a large bed, a nightstand with a lamp, a window with curtains, and a view of greenery outside.

Deluxe Apartment

  • City view
  • 90 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Apartment

A modern living room with a dining area, large windows, a flat-screen TV, and a view of the city.

Deluxe Apartment

  • Lake view
  • 90 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed, 1 Queen Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Grand Apartment

A modern living room with a sofa, coffee table, and a dining area with a table and chairs. There is a kitchen with wooden cabinets and a large window.

Grand Apartment

  • City view
  • 70 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Panoramic Apartment

A modern living room with a sofa, dining table, and TV.

Panoramic Apartment

  • Lake view
  • 130 sq m
  • 3 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

About the neighborhood

Located in Hanoi, Pegasy Premium Suites & Residence Westlake is near the airport and near a train station. Shoppers can check out Hanoi Old Town Night Market, while everyone can enjoy the natural beauty of Hoan Kiem Lake and West Lake. Looking to enjoy an event or a game while in town? See what's happening at Hanoi Stadium or Hanoi Indoor Games Gymnasium. Visit our Hanoi travel guide
View more Aparthotels in Hanoi
Map
No 33 /399 Au Co, Tay Ho, Hanoi, 100000

What's nearby

  • A pagoda, a body of water, and a flag.
    West Lake
    2 min walk - 0.1 miles
  • A serene lakeside scene with a pagoda, palm trees, and a traditional bridge.
    Tran Quoc Pagoda
    6 min drive - 1.4 miles
  • A traditional courtyard with a large tree in a planter, people walking, and traditional architecture.
    Quan Thanh Temple
    8 min drive - 1.9 miles
  • Syrena Shopping Center
    10 min walk - 0.6 miles
  • Dinh Quang Ba
    3 min drive - 1.0 mile

Getting around

  • Cát Linh Station
    5 min drive
  • Hanoi Long Bien Station
    8 min drive
  • Noi Bai Intl. Airport (HAN)
    25 min drive

Restaurants

  • Pizza 4P's Âu Cơ
    3 min walk
  • Philo Garden Cafe
    6 min walk
  • Club InterContinental
    7 min walk
  • Workshop14
    5 min walk
  • Restaurant KoBaLa
    3 min walk

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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Onsite parking options include a carport

Kitchen

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Rice cooker

Dining

  • Dining table
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Dining table
  • Separate dining area
  • Separate sitting area

Entertainment

  • 49-inch TV with digital channels
  • Netflix
  • Pay movies
  • Streaming services

Outdoor areas

  • Charcoal grill
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Desk
  • Printer

Comfort

  • Air conditioning
  • Ceiling fan
  • Heating

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Accessible airport shuttle
  • Hardwood flooring in room
  • No elevator
  • Tile flooring in room
  • Visual alarms in hallways
  • Designated smoking areas (fines apply)

Services and conveniences

  • Concierge services
  • Daily housekeeping
  • Iron/ironing board on request
  • Luggage storage
  • Tour and ticket assistance
  • Virtual front desk

Location highlights

  • Near a health/beauty spa
  • Near a hospital
  • Near a train station
  • Near the airport

Things to do

  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 10 units
  • Cleaning products are eco-friendly
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:30 PM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
Guests are recommended to download the property's Zalo mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, host will greet you

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 1000000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 18 per vehicle (one-way, maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Frequently asked questions

Is Pegasy Premium Suites & Residence Westlake pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Pegasy Premium Suites & Residence Westlake?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Pegasy Premium Suites & Residence Westlake?

Check-out is at noon.

Does Pegasy Premium Suites & Residence Westlake provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 18 per vehicle applies.

Where is Pegasy Premium Suites & Residence Westlake located?

Situated near the airport, this aparthotel is 0.1 mi (0.2 km) from West Lake and 2.5 mi (4 km) from Hoan Kiem Lake. Syrena Shopping Center and Tran Quoc Pagoda are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Pegasy Premium Suites & Residence Westlake Reviews

8.2

Very Good

8.2

Cleanliness

8.4

Amenities

9.0

Property conditions & facilities
Rating 10 - Excellent. 17 out of 25 reviews
Rating 8 - Good. 1 out of 25 reviews
Rating 6 - Okay. 1 out of 25 reviews
Rating 4 - Poor. 3 out of 25 reviews
Rating 2 - Terrible. 3 out of 25 reviews

Reviews

Verified review

10/10 Excellent

john

Liked: Cleanliness, check-in, communication, listing accuracy
nice apartment in a good location
Stayed 2 nights in Apr 2026
Verified review

4/10 Poor

Theresa

Disliked: Cleanliness, check-in, communication, listing accuracy
I booked two night but only stayed one night. I find it was not cleaned enough for us. It had a beautiful view of the lake though.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Mahmoud

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed staying for the third time staying on West lake prefer staying here , Luxury and very clean , Lake View , feel like my home 🏠
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Linh

Liked: Cleanliness, property conditions & facilities, communication
Clean and comfortable room, enthusiastic and thoughtful staff, furniture so modern!
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Lauren

Liked: Cleanliness, property conditions & facilities, communication
Lovely staff with very accommodating hotel accommodations and great dining. The staff are willing to help with scheduling and transportation and food as well. Will definitely be staying here again and again.
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

GH

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had a great stay. The apartment was fancy. Spacious room, fully equipped kitchen and smart TV. I'm happy to be here for the next trip
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Hue

Liked: Cleanliness, amenities, property conditions & facilities, communication
The room was very nice, my boyfriend usually had problem sleeping at other places but at this place we were very comfortable. It’s in a very quiet and peaceful area so highly recommend it to those who want to relax
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Brilliant hotel with full amenities. The room was big and full of light. Mattress was perfect for European people.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

To

Liked: Cleanliness, amenities, property conditions & facilities, communication
Have a nice lakeview, nice staff, private, full furniture,
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Trang

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great night here. Private and quiet. Big tub to relax and cook with friends
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
It was an absolutely brilliant apartment in Westlake Hanoi. I loved the room and the service. The room even got a washing machine and tumble dryer for cleaning my things. Such a incredible experience
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
I came back here after the first time. Everything is still pretty new and good. The receptionist guys are friendly and helpful
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Tanya

Liked: Cleanliness, check-in, communication, listing accuracy
Everything was great but the beds are very hard and you can really feel the springs! It was like a light material over the springs. Other than that everything was great. Pictures are older on the site, but great for the price.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
wonderful apartment in Tay Ho. I ve lived in Tay Ho for 6 years and it is definitely my favorite place.
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

T?t Ð?t

Liked: Cleanliness, amenities, property conditions & facilities, communication
This apartment exceeded all my expectation, providing a cozy and inviting atmosphere that made me feel right at home. From the comfortable furnishings to the impeccable cleanliness, it offered everything I needed for a perfect stay.
Stayed 1 night in May 2023
Verified review

2/10 Terrible

Elhadj

Disliked: Cleanliness, property conditions & facilities, communication
The hotel is very bad
Stayed 8 nights in Apr 2025
Verified review

4/10 Poor

Michael

Liked: Property conditions & facilities
Disliked: Amenities, communication
Bad communication almost made us miss our flight. They hold all guests id’s and I told them we would need it back at 6:30 am so we could head to the airport because at night there is no one at the front desk. They do send you a text with basic info but no mention of early morning departure procedures. If they respond otherwise, it’s not true. We had to wait almost an hour until someone finally came to the front and returned my TRC ID. Room was not very clean and had to request they re-clean certain areas.
Stayed 1 night in Jun 2023
Verified review

2/10 Terrible

Lucas

Disliked: Cleanliness, amenities, property conditions & facilities, communication
We booked Pegasy Suites Lakeside for 11 nights, but left after 4 due to poor conditions. Here’s why: Cleanliness Bathrooms were filthy with mold and dirt. Both bathtubs lacked drain stoppers initially. Foul odor from toilets and drains spread into living areas, requiring open windows. Broken bathroom window lock made it unsafe. Bedding was thin, dark gray, unlike the high-quality white sheets shown in photos. Old, small, thin bath towels, no hand towels or washcloths provided. Laundry machine emitted a terrible odor. Old, thin, dirty bathroom carpets. Facilities Poorly equipped kitchen; only one pot and one incompatible pan for the induction cooktop. No kitchen towel, laundry soap, or basic kitchen necessities provided. Faulty cabinets and drawers in bedrooms and kitchen. Leaky, spraying bathroom faucets. Old, dirty, damaged iron and ironing board available upon request. Only one pair of slippers in a 3-bedroom accommodation. Noise Rooms were not soundproof as claimed. Morning noise from street cleaners, loud nighttime bars, and early ward announcements. Loud music from nearby preschool disrupted peace. Service Poor service: staff initially refused extra toilet paper, then rudely threw it at me. Limited, poor-quality toilet paper and no essential items provided. Value Misleading listing photos and descriptions. Poor cleanliness, inadequate facilities, and unprofessional service make it overpriced. In summary, Pegasy Suites Lakeside was one of the worst stays.
Stayed 12 nights in Dec 2024
Verified review

6/10 Okay

Carine

Disliked: Amenities, communication
Séjour passable. On nous a dit avant de partir qu’il serait possible de laisser nos bagages en arrivant, le temps que l’appartement soit prêt. En fait, il n’y a pas de lobby. Tout se fait à distance et les valises se retrouvent dans le hall à la vue de tous. Le premier appartement était vieillot, avec des fenêtres qui ne fermaient pas. Nous avons changé pour un plus petit, les photos sont plus flatteuses que la réalité. Enfin, l’insonorisation est inexistante : nous avons entendu deux nuits nos voisins du dessus faire la fête jusqu’à trois heures. Sympa.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Elisabet

Liked: Cleanliness, amenities, communication
Bra och rent rum . Lite avlägset kanske.
Stayed 4 nights in Nov 2025
Verified review

4/10 Poor

Yves

Liked: Communication
Disliked: Cleanliness, room comfort
Assez peu ressemblant aux photos et assez vieillot. Le wifi marche partiellement, le matin assez tôt la femme de chambre chante, la baignoire fuit, les murs sont très mal insonorisés et il n’y aucun volets aux fenêtres. Très peu de vaisselle aussi pour soit disant 2 personnes. Le seul point positif est le personnel accueillant et à l’écoute mais malheureusement l’hôtel mal en point gâche tout.
Stayed 7 nights in Jan 2025
Verified review

2/10 Terrible

Sven

Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Mikkel

Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Raul

Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Stayed 1 night in Aug 2024