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Aparthotel

Lotte The Residence

Property class: 4

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Photo gallery for Lotte The Residence

A hotel room with a large bed, a TV, and a view of a cityscape through large windows. - Lotte The Residence (Hanoi)
A spacious restaurant with high ceilings, large windows, and a modern interior design. - Lotte The Residence (Hanoi)
A spacious lobby with a curved seating area, a long hallway with shelves, and large windows offering a city view. - Lotte The Residence (Hanoi)
A modern living room with a large window, a sofa, a coffee table, and a TV. - Lotte The Residence (Hanoi)
A tall, modern skyscraper with a reflective glass facade, prominent signage, and a distinctive architectural design. - Lotte The Residence (Hanoi)
Consider a stay at Lotte The Residence and take advantage of a garden, a playground, and a library. Treat yourself to a massage at the onsite spa. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Kitchen
  • Washer
  • Dryer
  • Parking included
  • Free WiFi

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Room options

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Showing 3 of 3 rooms

View all photos for 1 Bedroom Apartment

A modern bathroom with a sink, toilet, and bathtub.

1 Bedroom Apartment

  • Lake view
  • 70 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Apartment

A hotel room with a large bed, a TV, and a view of a cityscape through large windows.

2 Bedroom Apartment

  • River view
  • 90 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for 1-Bedroom Family Apartment with 1 Queen and 2 Single Beds

A hotel room with a large bed, a desk with a chair, a lamp, and a view of the city through large windows.

1-Bedroom Family Apartment with 1 Queen and 2 Single Beds

  • Lake view
  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

About the neighborhood

Located in Cống Vị, a neighborhood in Hanoi, Lotte The Residence is in the entertainment district. Travelers eager for a bit of culture can stop by Hanoi Opera House, while those wishing to experience the area's natural beauty can explore Hoan Kiem Lake and West Lake. Looking to enjoy an event or a game while in town? See what's happening at Hanoi Stadium or Hanoi Indoor Games Gymnasium. Visit our Hanoi travel guide
View more Aparthotels in Hanoi
Map
54 Lieu Giai, Ba Dinh, Hanoi

What's nearby

  • A cityscape with a prominent tall skyscraper, dense urban buildings, and a mix of residential and commercial structures.
    Lotte Center Hanoi
    2 min walk - 0.1 miles
  • A large open plaza with a crowd of people, a prominent flag, and several buildings in the background.
    Van Phuc Diplomatic Corps
    7 min walk - 0.4 miles
  • Embassy of the Republic of Korea
    2 min walk - 0.1 miles
  • Embassy of Japan
    2 min walk - 0.1 miles
  • Australian Embassy
    3 min walk - 0.2 miles

Getting around

  • Hanoi Railway Station
    12 min drive
  • Cầu Giấy Station
    15 min walk
  • Noi Bai Intl. Airport (HAN)
    31 min drive

Restaurants

  • Pizza 4Ps Lotte Hanoi
    1 min walk
  • Top of Hanoi
    1 min walk
  • Hương Lan Bakery 513 Kim Mã
    4 min walk
  • Hải Sản Phố
    4 min walk
  • Cafe Hói
    5 min walk

Similar properties

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Lotte Hotel Hanoi
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  • Pool
  • Hot tub
  • Spa
  • Kids pool
9.4 out of 10, Exceptional, 1,013 reviews
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Property amenities

Pool/Spa

  • Full-service spa
  • Hot tub
  • Massage
  • Outdoor pool
  • Pool loungers
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Free valet parking on site

Family friendly

  • Children's pool
  • Playground

Kitchenette

  • Cookware, dishware, and utensils
  • Microwave
  • Oven
  • Refrigerator
  • Rice cooker
  • Stovetop

Dining

  • Daily full breakfast available 6:00 AM to 10:00 AM for a fee: VND 450,000 per person
  • A bar/lounge
  • A restaurant
  • Room service (24 hours)

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels
  • Library

Outdoor areas

  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Desk

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Free daily newspapers
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk

Location highlights

  • In a business district
  • In an entertainment district

Things to do

  • Children's pool
  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit
  • Security system
  • Window guards

General

  • 1 building
  • 258 units
  • 65 floors
  • Garden

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for full breakfast: approximately VND 450000 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property is professionally cleaned

Frequently asked questions

Does Lotte The Residence have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Lotte The Residence pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Lotte The Residence?

Check-in start time: 2:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Lotte The Residence?

Check-out is at noon.

Where is Lotte The Residence located?

Located in Cống Vị, this spa aparthotel is within 1 mi (2 km) of Embassy of the Republic of Korea and West Lake. Hoan Kiem Lake is 2.8 mi (4.6 km) away. Cầu Giấy Station is 15 minutes by foot and Cát Linh Station is 23 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Lotte The Residence Reviews

9.4

Exceptional

9.4

Cleanliness

9.0

Location

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 135 out of 179 reviews
Rating 8 - Good. 34 out of 179 reviews
Rating 6 - Okay. 5 out of 179 reviews
Rating 4 - Poor. 3 out of 179 reviews
Rating 2 - Terrible. 2 out of 179 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Great place to stay in Hanoi!!! Convenient location, nice facilities, really good breakfast. The Residence feels like home!
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
The room in exellent condition and all the staff member this hotel are so kind that I'm feel back to home every times.
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Very friendly and helpful staff. Love the location. I’m a Marriott member but I choose Lotte Residence when I’m in Hanoi. It’s so much better value for money!
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, communication
Great service staff all round. Rooms are clean and the location is great. I love that there’s a Starbucks next door.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Cleanliness and very spacious rooms. In room amenities are relatively new and well maintained.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Room comfort, communication

Excellent rooms,

Great space, breakfast and service excellent
Stayed 3 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Love the Lotte Residence! Amazing staff. Great location. Lots of shops and dining options nearby. It’s my number one choice in Hanoi!
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great space, amazingly helpful staff, easy access to grocery and food. My number 1 choice in Hanoi!!
Stayed 4 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing property at reasonable price. Extremely friendly and helpful staff members!!! This is the place I’d stay when I visit Hanoi.
Stayed 3 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Good clean place to stay. Electric concents near bed were lacking. Other than that, everything was super.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent facility and good hospitality of the stuff. Beautiful view from the residence, and perfect location to stay. It was amazing experience.
Stayed 7 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Love the space in the residence! Staff is very friendly. It is my number one choice for Hanoi!!!
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
With a price lower than the hotel, I got a full apartment with a fully functional kitchen plus washer dryer, and an amazing view!! I’ve been recommending this residence to my friends! This is my choice when I visit Hanoi next time!
Stayed 7 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
We stayed in a 2 bedroom apartment which was amazing. It had a kitchen, washer/dryer, beautiful bedrooms and SO much storage space. The Lotte mart was convenient. I love the showcase coffee shop inside the entrance. The hotel is full of beautiful areas to explore. The gym/sauna/spa pool were wonderful!
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Best accommodation in Hanoi

Every aspect of the accommodation was wonderful. By far the most clean place that I’ve ever stayed in Hanoi. Spacious area, staff’s professional service, and lot of things to check out near by. I will definitely stay here again next time I visit Hanoi. However, I felt bad for the staffs at the reception area. Currently, the residence is going through a renovation so they are temporarily using the first floor as the reception (originally the reception is on the 38th floor). But the first floor is also having constructions and I was afraid the noise will stress out the staffs.
Stayed 4 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Best hotel in Hanoi.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Nice place
Stayed 10 nights in Mar 2026
Verified review

2/10 Terrible

Liked: Cleanliness, check-in, communication
Disliked: Listing accuracy
I booked the room with 1 king bed. When checkin, Hotel offered upgrade 2 bed room with 1 double bed + 1 single bed. I rejected because i want to sleep ,with my Children ion 1 king bed. however hotel said that 1 king bed room was fully occupied and they have no concerning and responsibility due to they are offering more good room than 1 king bed room. I really unsatisfied this arrangeand one-sideexplanation by hotel.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Best hotel in Hanoi
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Good quality with reasonable prices
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, communication
Large spacious room and bathroom. Location was excellent next to Lotte mart and department store, and within walking distance to many areas. Amazing view of the city from room.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Great Urban View

Spacious rooms and great views. Hotel is very convenient for shopping and general sightseeing.
Stayed 5 nights in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
It was nice stay in Hanoi. I enjoyed very much.
Stayed 6 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Lots to do around and within
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Excellent!
Stayed 9 nights in May 2025