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Ambassador Hanoi Hotel & Spa

Property class: 3.5

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Photo gallery for Ambassador Hanoi Hotel & Spa

A rooftop terrace with a table set for breakfast, including bread, a glass of juice, and a newspaper. - Ambassador Hanoi Hotel & Spa (Hanoi)
A breakfast buffet with various food items and beverages, a seating area with chairs and tables, and a modern interior design with reflective surfaces and pendant lighting. - Ambassador Hanoi Hotel & Spa (Hanoi)
A hotel room with a large bed, a bedside table with a lamp, a wall-mounted TV, and a bathroom visible through an open door. - Ambassador Hanoi Hotel & Spa (Hanoi)
A hotel entrance with a sign reading "Marvel Spa - Massage". - Ambassador Hanoi Hotel & Spa (Hanoi)
A living room with a sofa, a coffee table with decorative items, a mirror, and a kitchen area in the background. - Ambassador Hanoi Hotel & Spa (Hanoi)
A short walk from Hanoi Old Town Night Market and Hoan Kiem Lake, Ambassador Hanoi Hotel & Spa provides a free daily manager's reception, dry cleaning/laundry services, and a business center. Treat yourself to a body scrub, a body treatment, or a body wrap at Marvel Spa, the onsite spa. Free in-room WiFi and a restaurant are available to all guests.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Double or Twin Room

A bedroom with a large bed, a television, a chair, a nightstand, and a window with blinds.

Deluxe Double or Twin Room

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Executive Double Room, City View

A bed with a white duvet, blue pillows, and a decorative towel arrangement with rose petals.

Executive Double Room, City View

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

View all photos for Ambassador Suite Balcony

A rooftop terrace with outdoor seating, potted plants, and a table with drinks.

Ambassador Suite Balcony

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

View all photos for Family Triple Room

A hotel room with a large bed, a desk with a chair, a wardrobe, a mirror, and a view of the city at night.

Family Triple Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Bed
  • Free wired internet

View all photos for Family Connecting Room, City View

A hotel room with a bed, a sofa, a round coffee table, and a large window with curtains.

Family Connecting Room, City View

8.8 out of 10
Excellent
(5 reviews)
  • City view
  • 1 bedroom
  • Sleeps 7
  • 2 Queen Beds and 1 Large Twin Bed
  • Free wired internet

View all photos for Family Connecting Room, Terrace

A hotel room with a large bed, a desk with a laptop, a wardrobe, and a view of the city through large windows.

Family Connecting Room, Terrace

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 1 bedroom
  • Sleeps 7
  • 2 Queen Beds and 1 Large Twin Bed
  • Free wired internet

About the neighborhood

Located in Old Quarter, a neighborhood in Hanoi, Ambassador Hanoi Hotel & Spa is near a train station. Dong Xuan Market and Hanoi Old Town Night Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Hoan Kiem Lake and West Lake. Looking to enjoy an event or a game while in town? See what's happening at Hanoi Stadium or Hanoi Indoor Games Gymnasium. Visit our Hanoi travel guide
Map
65 Hang Dieu, Hoan Kiem District, Hanoi, 100000

What's nearby

  • A street with various shops, including a silk store and a clothing store.
    Hang Gai Street
    5 min walk - 0.3 miles
  • A Gothic cathedral with twin towers, a large rose window, and a cross at the top.
    St. Joseph's Cathedral of Hanoi
    5 min walk - 0.3 miles
  • A traditional temple with a dragon roof, surrounded by lush greenery and a calm lake.
    Hoan Kiem Lake
    7 min walk - 0.4 miles
  • A night scene with a red-lit bridge over a calm lake, surrounded by trees and illuminated structures.
    Hanoi Old Town Night Market
    8 min walk - 0.5 miles
  • A stage with performers in costumes, a water feature, and a dark background.
    Thang Long Water Puppet Theatre
    8 min walk - 0.5 miles

Getting around

  • Cát Linh Station
    3 min drive
  • Hanoi Railway Station
    15 min walk
  • Noi Bai Intl. Airport (HAN)
    23 min drive

Restaurants

  • Ignite Skybar
    2 min walk
  • Coffee 26
    1 min walk
  • Miến Lươn Đông Thịnh
    1 min walk
  • Bún Bò Nam Bộ Hàng Điếu
    1 min walk
  • Cộng Càphê 54 Hàng Điếu (Hàng Nón)
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Self parking on site (VND 3 per day)

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Bicycle rentals
  • Full-service spa

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 9 floors
  • Built in 2010
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with digital channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 400000.0 per night

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Airport shuttle fee: VND 25 per vehicle (one way)
  • Self parking fee: VND 3 per day
  • Rollaway bed fee: VND 400000.0 per night
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa, and guests under 6 years old are only allowed with adult supervision

Frequently asked questions

Is Ambassador Hanoi Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for VND 3 per day.

What time is check-in at Ambassador Hanoi Hotel & Spa?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Ambassador Hanoi Hotel & Spa?

Check-out is at noon.

Does Ambassador Hanoi Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of VND 25 per vehicle applies.

Where is Ambassador Hanoi Hotel & Spa located?

Located in Old Quarter, this spa hotel is within a 10-minute walk of Vietnam National Tuong Theatre, Hoan Kiem Lake, and St. Joseph's Cathedral of Hanoi. Hanoi Old Town Night Market and Dong Xuan Market are also within 10 minutes. Hanoi Railway Station is 15 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Ambassador Hanoi Hotel & Spa Reviews

8.8

Excellent

9.0

Cleanliness

9.4

Location

9.4

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 306 out of 447 reviews
Rating 8 - Good. 69 out of 447 reviews
Rating 6 - Okay. 29 out of 447 reviews
Rating 4 - Poor. 26 out of 447 reviews
Rating 2 - Terrible. 17 out of 447 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent property to consider in Hanoi. All the major tourist destinations are within walking distance.
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was very helpful and staff polite. We enjoyed our stay
Stayed 4 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the heart of old quarter. Super helpful and friendly staff
Stayed 2 nights in Dec 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a smaller scale hotel staff was super friendly. The area was super convenient it was near the night market, and train street
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a great location within easy walking distance of most of Hanoi's attractions. Miss Mai on reception and the other staff were very helpful making suggestions of places to visit and restaurants to try they can also book days out if you want them to.
Stayed 8 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The Manager was very helpful in booking excursions, and transport to airport. Breakfast had plenty of choices.
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Nice little hotel close to attracrions

Hotel was in a good location in the old section of the city, short walk to most attractions. Got upgraded the first night because my room type was sold out which was a pleasant surprise. Front desk staff were very nice and helpful.
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved with terrace. Well maintained. Well located.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this property. It’s right in the middle of the best food options and the staff are amazing. The property is well kept, clean and the beds are very comfortable. The rates are very affordable as well
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, well located. Room was very big for a family of four and we were upgraded to the one with a large balcony overlooking the street Some construction on the street but no noise at night.
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good friendly little hotel in the city

Mai is the best. Very friendly and helpful. All the staff also friendly and helpful.
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Everything !!! But above all , all the staff are very helpful and welcoming .. always ready to help .. fantastic breakfast with plenty of fresh fruits and also cooked eggs…. Ms Mai, customer service was incredibly helpful and attended to all my enquiries .. would definitely stay here again
Stayed 2 nights in Jul 2025
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Property conditions & facilities
Our room had no windows or balcony so we felt a bit like sleeping in a bunker. Location is perfect.
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Right in the middle of everything. Wonderful staff! I’m always impressed when the staff can remember your name.
Stayed 6 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very well located property and staff very kind. Only pain point is the lack of window in the room, air does not circulate propertly
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect hotel for groups and families

Excellent location in Hanoi old quarter. Walkable to many tourist spots including train street . Literally 100s of eating and shopping options right outside. Easy access to airport as well. Great friendly staff, clean luxurious, well maintained, stylish rooms. Lee even helped me with forex at a great rate.
Stayed 3 nights in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stayed in Ambassador

Customer service was excellent. Mai ,the receptionist was really nice to us and can communicate clearly.
Stayed 4 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Staffs were friendly. The family room and big and roomy. I would recommend to my friends.
Stayed 2 nights in Dec 2023
Verified review

8/10 Good

Liked: Staff & service
Friendly staff and service. Big rooms and bed. Amenities might need to be upgraded.
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Friendly staff and fast response and service when there is a problem in the room
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unbeatable location, Great service

Really enjoyed our stay here -- my friend and I spent 3 nights! The location is great -- right smack in the center of the old quarter and near the lake -- there's a yummy dessert spot opposite the hotel. Lee was very helpful and kind and they also helped us book a great tour (they booked Sunrise cruise for us). We asked to move to another room with windows and our request was granted no questions asked. Thanks Lee and Mai!
Stayed 3 nights in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness
Disliked: Amenities
Location X3! Hot & Cold running water in sink & shower. WiFi on all floors (when working). Clean for emerging country, they are happy to sell and book your tours. Friendly and helpful staff. Be sure to shop for the best price. Some rooms have NO windows. Pictures from room 501, large connecting room for 5, but one toilet and one shower.
Stayed 7 nights in Jun 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a good location but is very tired and could do with a good clean! We were informed on checkin that we couldn’t have the twin room we booked, but after standing our ground the twin room miraculously became available. Little things like having access to two keys became an issue and required us to request it multiple times. There are some lovely hotels in Hà Nội that are great value, clean and have excellent customer service. I would recommend people stay at one of those.
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
This place is just incredible! 😍 Location is excellent so close to everything, the street train, shops, lots of food options around! The rooms are very clean, loved it! But my partner and I what we love the most was the people that works there WOW! Mia was soooo helpful, Mia gave us ideas of things we could do in Hanoi, help us to book tours, trains, she was friendly, happy and funny! We loved her😍 and the other people that works there absolutely amazing, happy and ready to help! We are really grateful and very lucky we found them as our first hotel in Vietnam. Thank you ambassador team! You guys are awesome! 😍 Don't hesitate to stay there, you would have a good experience!
Stayed 4 nights in Oct 2024
Verified review

6/10 Okay

Liked: Staff & service

Our three day stay

When we arrive there, we didn’t have hot water. However, this was because there was a small switch on the wall that they did not tell us was necessary to have hot water. Once we are able to flip the switch, the hot water was fine. Just wish I could’ve told us that two days earlier! We had some small ants in the room which when we complained about, they attended to immediately. Other than that, the staff was very kind and they worked hard to please us!
Stayed 4 nights in Apr 2025