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Hotel Mona

Hotel with a 24-hour front desk, near Hagenbeck Zoo

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Hotel Mona in Eimsbuettel is ideal for city explorers. The 24-hour front desk team welcomes guests, and convenient luggage storage allows hassle-free sightseeing. Its location near Hagenbeck Zoo makes it a smart choice for animal enthusiasts.

Reviews

5.2 out of 10

Popular amenities

  • Parking available
  • 24/7 front desk
  • Breakfast available
  • Housekeeping

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room

Standard Double Room | Free cribs/infant beds, rollaway beds, WiFi

Standard Double Room

Highlights

Free cribs/infant beds
Flat-screen TV
Cable channels
Daily housekeeping
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | Free cribs/infant beds, rollaway beds, WiFi

Standard Twin Room

Highlights

Free cribs/infant beds
Flat-screen TV
Cable channels
Daily housekeeping
  • 12 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room, Shared Bathroom

Single Room, Shared Bathroom | Free cribs/infant beds, rollaway beds, WiFi

Single Room, Shared Bathroom

Highlights

Free cribs/infant beds
Flat-screen TV
Cable channels
Daily housekeeping
  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

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About the neighborhood

Map
Kieler Str. 392, Hamburg, HH, 22525

What's nearby

  • Hagenbeck Zoo - 11 min walk - 0.6 miles
  • Tropen-Aquarium Hagenbeck - 12 min walk - 0.7 miles
  • Altonaer Volkspark - 2 min drive - 1.3 miles
  • Volksparkstadion - 4 min drive - 1.5 miles
  • Barclays Arena - 4 min drive - 1.9 miles

Getting around

  • Stellingen Station - 11 min walk
  • Tiedemannstraße Bus stop - 16 min walk
  • Hamburg Airport (HAM) - 12 min drive

Restaurants

  • ‪Heinrich Fricke Fleisch-Verkauf - ‬12 min walk
  • ‪Restaurant Akropolis - ‬6 min walk
  • ‪die kleine konditorei - ‬14 min walk
  • ‪Restaurant Dubrovnik Stellingen - ‬2 min walk
  • ‪Makalu Kitchen - ‬10 min walk

About this property

Hotel Mona

Hotel near Hagenbeck Zoo
Near Volksparkstadion, Hotel Mona provides everything you need. Stay connected with in-room WiFi (surcharge).
You'll also enjoy the following perks during your stay:
  • Breakfast (surcharge), self parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • A 24-hour front desk, a TV in the lobby, and luggage storage
  • Smoke-free premises
Room features
All guestrooms at Hotel Mona include amenities such as WiFi.
Extra amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Flat-screen TVs with cable channels
  • Daily housekeeping and phones

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Property amenities

Internet

  • Available in all rooms: WiFi (EUR 5 per day)
  • Available in some public areas: WiFi (EUR 5 per day)

Parking and transportation

  • Roundtrip airport shuttle (surcharge) on request
  • Train station pick-up shuttle (surcharge)
  • Self parking on site (EUR 7 per day)

Food and drink

  • Breakfast available for a fee: EUR 8 per person

Things to do

  • TV in common areas

Family friendly

  • In-room crib
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Phone

Policies

Check-in

Check-in start time: 1 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.80 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: approximately EUR 8 per person
  • Fee for in-room wireless internet: EUR 5 per day (rates may vary)
  • Fee for wireless internet in public areas: EUR 5 per day (rates may vary)
  • Airport shuttle fee: EUR 25 per vehicle (one way)
  • Self parking fee: EUR 7 per day
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Hotel Mona Hamburg
Hotel Mona
Mona Hamburg
Hotel Mona Hotel
Hotel Mona Hamburg
Hotel Mona Hotel Hamburg

Frequently asked questions

Is Hotel Mona pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for EUR 7 per day.

What time is check-in at Hotel Mona?

Check-in start time: 1 PM; Check-in end time: noon.

What time is check-out at Hotel Mona?

Check-out is at 11 AM.

Does Hotel Mona provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 25 per vehicle applies.

Where is Hotel Mona located?

Located in Eimsbuettel, this hotel is within 2 mi (3 km) of Hagenbeck Zoo, Volksparkstadion, and Altonaer Volkspark. Barclays Arena and Theatre Neue Flora are also within 3 mi (5 km). Stellingen Station is 11 minutes by foot and Hagenbecks Tierpark U-Bahn is 14 minutes.

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Hotel Mona Reviews

Reviews

5.2
Rating 10 - Excellent. 2 out of 64 reviews
Rating 8 - Good. 9 out of 64 reviews
Rating 6 - Okay. 23 out of 64 reviews
Rating 4 - Poor. 19 out of 64 reviews
Rating 2 - Terrible. 11 out of 64 reviews

6.2/10

Cleanliness

5.4/10

Staff & service

4.0/10

Amenities

5.0/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
Die Zimmer sind definitiv zu klein. DAs BAdezimmer ist auch zu klein und hätte sauberer sein können.
Stayed 2 nights in May 2019

2/10 Terrible

Helmut

Disliked: Staff & service, property conditions & facilities, room comfort

Hostel,nicht Hotel!

Obwohl richtiges Zimmer gebucht wurde mir ein Standardzimmer mit Gemeinschaftsbad zugewiesen. Erst nach reichlich hin und her habe ich das gebuchte Zimmer bekommen. Unzumutbar.
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No reception at night

I called the Mona hotel in advance that I came late, but nobody was at the reception to do check in. That's why I could not stay that night at Mona hotel. I had to pay the full amount for Mona hotel and needed to make extra expenses by booking another more expensive hotel in the area.
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel direkt an einer Hauptverkehrsader

Das Zimmer wo wir untergebracht wurden bräuchte dringend eine Renovierung. Wir haben uns nicht getraut zu duschen.die Dusche war komplett verschmutzt in den Ecken Schimmel
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Teuer,klein,dreckig,keine Seife im Spender

Nicht zu empfehlen!!! Für den Preis war es definitiv zu schlecht.
Stayed 1 night in Jun 2018

4/10 Poor

Peter

Disliked: Cleanliness, property conditions & facilities, room comfort

Ikke 267 € vær for 3 overnatninger.

Havde 3 overnatninger på hotellet, det er det dårligst hotel jeg nogensinde har været på, skulle bo der alene, havde bestilt et værelse med bad og toilet, rummet skulle være 12 m2 i følge beskrivelse fra Hotels.com, men der var fælles bad og toilet for enden af gangen, og værelser var på 5-6 m2. Havde nok forventet at få mere for mine 267 €

6/10 Okay

Benjamin

Liked: Cleanliness, staff & service
Disliked: Room comfort

Clean but not much to see in the area

Very basic hotel in the Hamburg suburbs. Friendly staff. Room is small but I only stayed one night. Close to bus transit and about a 15 min walk to metro. There are no toiletries other than the hand soap at the sink. Beds are hard but once again I only stayed my last night in Hamburg there as it was relatively close to the airport. You can get to downtown Hamburg in about 25 mins by metro not including walk time to metro station.

2/10 Terrible

thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unverschämt

Die Zimmer sind heruntergekommen, dreckig , es wurde drei Tage nicht aufgeräumt oder geputzt, kein Frühstück, obwohl bezahlt.Alles in Allem eine Zumutung. Nie wieder!

8/10 Good

Alexander

Liked: Room comfort

Hamburg

Helt ok. Det funkar om man bara ska sova över men det e inget lyxhotell. Receptionisten var lite slö o man va tvungen att ringa för att komma in men annars ok standard o bra sängar.
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveler

Kurztrip

Wir waren für Event in Nähe des Hotels in Hamburg. Hotel etwas in die Jahre gekommen.Hellhörig .Etagendusche und WC .Im Zimmer war Mini Tv mit Antenne ging nix. Kabel hingen aus der Wand Buchse fehlte. Aber wenn man über diese Dinge hinwegsieht. und nur eine Übernachtung mal benötigt Fairerweise haben Sie auch nicht bemängelt. Zimmer hatte 2 Einzellbetten .Bad und Dusche ok und sauber .Personal nett und 24h besetzt dafür das es so kleines Hotel war .S Bahnhof Stellingen Arenen in 15min Laufentfernung.Also wenn ich nur eine Übernachtung brauche würden wir eventuell wieder buchen .

8/10 Good

Naoko

Liked: Cleanliness, property conditions & facilities, room comfort

広くはないが、充分

１時のチェックインより早く、１１時半ごろ着いたのですが、２０分位で部屋を用意してくれました。 駅からは歩くと１０分以上かかってしまいますが、バスはすぐ近いです。 周りにドブロブニクレストランとスーパー以外は、飲み物だけのカフェくらいですが、私の部屋は隣の 木の多い敷地を向いており、季節的に野鳥とヒナの様子を楽しむことができました。 スタッフは人によりますがフレンドリーで、部屋は広くないですが清潔でした。 部屋に電話やポット、冷蔵庫はありませんでした。 ドライヤーを借りましたが、風が熱くない時の方が多かったです。 もし反対側の部屋だった場合は、おそらく車道に直面しているので、気になるかもしれません。

6/10 Okay

Aleksandr

Liked: Cleanliness, staff & service
Disliked: Room comfort

все нормально. согласно заказа

нормально

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Nettes Hotel von wo man überall hinkommt

Sehr freundliches Personal kleines zimmer gehabt muss ehrlich sagen zum schlafen reicht es aber zum aufhalten ist es nix da der Fernseher nicht geht

6/10 Okay

Später Gast

Liked: Cleanliness
Disliked: Property conditions & facilities

Günstige Unterkunft in Autobahnnähe A7

Späte Anreise war problemlos möglich. Das freundliche Personal brauchte ungewöhnlich lange zum Ausdruck der Rechnung/Quittung, während ich mir die müden Beine in den Bauch stand. Das Zimmer war renovierungsbedürftig (Wände, herausbrechende Täfelung bei Nachttischlampe) aber das Bett in Ordnung und die Bettwäsche sehr angenehm (Baumwollbezüge) und sauber. Ich hatte das Bedürfnis erst mal zu lüften und, hurra, konnte das Fenster richtig weit öffnen, und das half sehr! (Kalt war es im Zimmer leider schon vorher...) Das gemeinschaftlich genutzte Bad, ohne Fenster, nicht gerade top sauber aber ok, mit Ablegemöglichkeit und Kleiderhaken, auf das warme Duschwasser musste ich allerdings NOCH länger warten als auf die Rechnung! 2 Handtücher wurden gestellt. Sonst alles gut und für genügsame Gäste durchaus weiterzuempfehlen.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Preisleistungsverhältnis stimmt absolut nicht.

Ein Mitarbeiter ist sehr unfreundlich und kann kaum deutsch. Zimmer war schmutzig. Parkplatz und WLAN kosten extra.

6/10 Okay

Lone

Disliked: Staff & service, property conditions & facilities, room comfort

Nem adgang til offentlig transport

Billigt lille hotel, meget lille værelse, men ok, da det kun skulle bruges til overnatning.

4/10 Poor

douglas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not to be recommended

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Alles ok. Toilettengang muss gut geplant werden da Gemeinschaftsbad mit Toilette. Zimmer wurde jeden Tag geputzt. Sehr wenige Senter im TV. Zimmer auf Hofseite sehr ruhig. Einzelzimmer für Geschäftsreisende ungeeignet da kein Tisch mit Stuhl vorhanden. Würde das Hotel weiter empfehlen obwohl etwas zu teuer (45€/Nacht für Einzelzimmer)

4/10 Poor

Alexander, Stralsund

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Halt zweckmäßig

Kurzfristig verfügbar. Einfache Einrichtung. Teils Bad auf dem Flur.

8/10 Good

Henna, Seinäjoki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mukavaa etäällä

Hotelli oli mukavan yksilöllisesti sisustettu ja makuuhuoneiden lisäksi hotellista löytyi useita yhteisissä tiloissa olevia olohuone tyyppisiä lepohuoneita.

6/10 Okay

niola, reading, uk

Liked: Cleanliness
Disliked: Property conditions & facilities

Basic but clean and comfortable

Small hotel and our room was small but it had what we needed. It was clean and the beds were comfortable. Check in was easy. We didn't need or ask for anything so didn't ask and can't comment on how that would be. For a wedding we were going to it was the perfect location. It's also very close to transport links. It's on a main road - we had a ground floor room at the back and it was very quiet.

6/10 Okay

Tobias, Odense

Liked: Staff & service
Disliked: Property conditions & facilities
Det var lige som vi havde forestillet os. God sammenhæng mellem pris og kvalitet.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reasonable budget hotel in the suburb of Hamburg

Reasonable budget hotel in the suburb of Hamburg. Not much to see or do in the neighborhood.

6/10 Okay

Preben

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Slidt hotel men ideelt på vej sydpå

Hotellet ligger ideelt for en enkelt overnatning på vej sydover, men der er en del støj fra gaden. Der var en del kludder ved indtjekning hvor værten ikke havde styr på, at der var to reservationer på en ordre. Men det lykkedes dog til sidst. Der er tre parkeringspladser bag ved hotellet som det er muligt at reservere

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Noisy place, unfriendly boss & broken toilet.

Started out bad when I was scorned for coming early(13.30). I should know that check-in was after 14. On my reservation from this site said 13. But that was me being stupid, the same was with the Wi-Fi included- clearly stated on my booking. I had to pay 5 euros a night. I was in a hurry, so had no choice – but who charges for Wi-Fi, isn’t that a little 2010 even for Germany? The rooms are small and if you are unlucky you get it on the side with a heavy trafficked road. I was lucky but still it was quite noisy as this place lies in the crossing of two Hamburg traffic arteries. That said it is no very central when it comes to public transportation. If you just need a bed, don’t mind the room being dirty, are prepared to sleep with earplugs and wait in line for the bathroom- this is your place. But if so: there are cheaper and more central options.
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