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Best Western Raphael Hotel Altona

3.5 star property
Hotel with a full-service spa, near St. Pauli Piers

Choose dates to view prices

Travelers find respite in the quiet garden at Best Western Raphael Hotel Altona or discover new stories in the library. Relax in the sauna after a day of exploration. A hearty buffet breakfast energizes guests, and the multilingual staff ensures a comfortable stay.

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Spa
  • Parking available
  • Bar
  • Breakfast available
  • Housekeeping

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 Twin Bed

Standard Room, 1 Twin Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Room, 1 Twin Bed

8.8 out of 10
Excellent
(5 reviews)

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Hair dryer
Private bathroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Room, 1 Double Bed

8.4 out of 10
Very good
(18 reviews)

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, 1 Double Bed (Cozy Sitting Corner)

Comfort Room, 1 Double Bed (Cozy Sitting Corner) | Hypo-allergenic bedding, minibar, in-room safe, desk

Comfort Room, 1 Double Bed (Cozy Sitting Corner)

9.2 out of 10
Wonderful
(13 reviews)

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Comfort Room

  • Sleeps 2

View all photos for Standard Double Room 1 Double bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Double Room 1 Double bed

  • Sleeps 2

View all photos for Standard Single Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Single Room

  • Sleeps 1

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About the neighborhood

Map
Praesident-Krahn-Str. 13, Hamburg, HH, 22765

What's nearby

  • Altonaer Balkon - 13 min walk - 0.7 miles
  • Theatre Neue Flora - 17 min walk - 0.9 miles
  • Fish Market - 3 min drive - 1.2 miles
  • St. Pauli Piers - 4 min drive - 1.6 miles
  • Reeperbahn - 4 min drive - 1.7 miles

Getting around

  • Hamburg-Altona Station - 3 min walk
  • Königstraße S-Bahn - 13 min walk
  • Hamburg Airport (HAM) - 33 min drive

Restaurants

  • ‪Köz Urfa - ‬2 min walk
  • ‪Espresso House - ‬3 min walk
  • ‪Burger King - ‬4 min walk
  • ‪Schweinske - ‬5 min walk
  • ‪Caglar Bäckerei - ‬5 min walk

About this property

Best Western Raphael Hotel Altona

Hotel near Miniatur Wunderland
At Best Western Raphael Hotel Altona, you can look forward to a library, a bar, and a full-service spa. For some rest and relaxation, visit the sauna. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), self parking (surcharge), and an electric car charging station
  • Smoke-free premises, tour/ticket assistance, and a TV in the lobby
  • Books, an elevator, and concierge services
Room features
All guestrooms at Best Western Raphael Hotel Altona feature thoughtful touches such as pillow menus, in addition to amenities like free WiFi and safes.
Other amenities include:
  • Hypo-allergenic bedding and rollaway/extra beds (surcharge)
  • Bathrooms with tubs or showers and free toiletries
  • Flat-screen TVs with satellite channels
  • LED light bulbs, coffee/tea makers, and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (EUR 12 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 17 per person
  • A bar/lounge

Things to do

  • Bicycle storage
  • Books
  • Full-service spa
  • Library
  • TV in common areas

Family friendly

  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Full-service spa

  • Sauna
  • Spa open daily

Accessibility

  • Elevator

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 17 per person
  • Self parking fee: EUR 12 per day
  • Rollaway bed fee: EUR 30.0 per night
  • Facilities fee: EUR 20 per person, per day and includes use of: sauna

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 star Superior and is displayed on this page as 3.5 stars.

Property is also known as

Best Western Altona
Best Western Hotel Altona
Best Western Hotel Raphael Altona
Best Raphael Altona Hamburg
Best Western Raphael Altona
Best Western Raphael Hotel Altona Hotel
Best Western Raphael Hotel Altona
Hotel Best Western Raphael Altona
Hotel Raphael Altona
Raphael Hotel Altona
Best Western St Raphael
Best Western Raphael Hotel Altona Hamburg
Best Western Raphael Hotel Altona Hotel Hamburg

Frequently asked questions

Is Best Western Raphael Hotel Altona pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for EUR 12 per day.

What time is check-in at Best Western Raphael Hotel Altona?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Best Western Raphael Hotel Altona?

Check-out is at noon.

Where is Best Western Raphael Hotel Altona located?

Located in Altona, this spa hotel is 0.7 mi (1.1 km) from Altonaer Balkon and 2.5 mi (4.1 km) from Miniatur Wunderland. Theatre Neue Flora and Beatles Platz are also within 1 mi (2 km). Hamburg-Altona Station is only a 3-minute walk and Königstraße S-Bahn is 13 minutes.

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Reviews

Best Western Raphael Hotel Altona Reviews

8.2

Very Good

8.8

Cleanliness

7.8

Location

8.4

Staff & service

8.2

Eco-friendliness

8.0

Property conditions & facilities
Rating 10 - Excellent. 199 out of 647 reviews
Rating 8 - Good. 308 out of 647 reviews
Rating 6 - Okay. 109 out of 647 reviews
Rating 4 - Poor. 26 out of 647 reviews
Rating 2 - Terrible. 5 out of 647 reviews

Reviews

8/10 Good

Maria

Liked: Cleanliness, amenities, property conditions & facilities
The location is very convenient, easy accessible, clean and frindly!
Stayed 3 nights in Nov 2025

8/10 Good

Darien

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 1 night in Aug 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a positive surprise - super clean, the beds were very comfortable, the bathroom big and the windows could be fully opened. We booked it because we took an early train and it is right next to the station. Friendly and fast check in.
Stayed 1 night in Jul 2025

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top
Stayed 1 night in Jul 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff, clean but small room.

Good location close to Altona station (for trains to the South I think). Very friendly staff and clean room with plenty of hot water. Only negative was that the room was pretty small and the bed also quite small.
Stayed 1 night in Feb 2025

8/10 Good

Frederik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place, nothing special.
Stayed 1 night in Aug 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We just needed a place to store our belongings and sleep that was close to the transport system. This place was perfect for that.
Stayed 1 night in Jul 2024

8/10 Good

Anas

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good experience
Stayed 1 night in Nov 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is very close to the train station. It is clean and the rooms are nice. Staff are helpful. I recommend staying here!
Stayed 1 night in Aug 2023

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service
The property was great. My room was clean and spacious and the bathroom was wonderful!
Stayed 1 night in Oct 2022

8/10 Good

ABDUL BASHEER

Liked: Cleanliness, staff & service
I believe the hotel is good, but the AC services was not available only small fan was provided
Stayed 4 nights in Jun 2025

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service

Tiny rooms and dreadfully overpriced

Tiny rooms. Way overpriced for the size.
Stayed 1 night in Apr 2023

4/10 Poor

bum jin

Disliked: Staff & service, room comfort

not too bad

The hotel is nice to me. the location was good to me as well. Breakfast was so awesome. But due to the system change there was some misunderstanding.
Stayed 1 night in Nov 2023

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 2 nights in Jul 2024

10/10 Excellent

Amie G.

Liked: Staff & service, amenities, property conditions & facilities
There was nobody at the front desk when I wanted to check out at 5 in the morning.
Stayed 1 night in Sep 2022

8/10 Good

YOSHIKI R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shower

The only complaint is the space of the shower. Although I know that it is pretty normal for any generic German hotels, I think that they could still do some arrangement, such as relocation of soup bottles, to give a little more freedom for showerers. Anyway, the amount of water and pressure are excellent!
Stayed 6 nights in May 2024

4/10 Poor

Hugo

Disliked: Cleanliness, property conditions & facilities
The location is close to the Altona train station, which is very practical. However the hotel rooms are old and have no air conditioning. When I arrived to my room, it seemed like the windows had been closed for days, it was hot and air quality was bad. Opening the windows helped but the noise from the station is there, so I wouldn't recommend to noise and temperature sensitive guests.
Stayed 2 nights in Jun 2023

8/10 Good

charles

Liked: Staff & service, amenities
I was very disappointed that they had a room directly next to me being completely remodeled starting an 8:15 in the morning the next day, it was super loud. I understand that these hotels need to be worked on, but the front desk person should’ve let me know ahead of time or moved me to, a location where I’m not hearing a hammer at 8:15 in the morning. i expect more from a Best Western
Stayed 1 night in Dec 2024

8/10 Good

Markus

Liked: Cleanliness, amenities, property conditions & facilities
Zimmer war super, Frühstück könnte ein bisschen mehr Fisch vertragen
Stayed 2 nights in Nov 2025

10/10 Excellent

Erica

Liked: Cleanliness, amenities, property conditions & facilities
Literie top et chambre très silencieuse, très propre
Stayed 3 nights in Oct 2025

8/10 Good

Kornelia

Liked: Cleanliness, staff & service, property conditions & facilities
Gut
Stayed 2 nights in Oct 2025

8/10 Good

Jens

Liked: Cleanliness, staff & service, property conditions & facilities
Zentrale Lage für Ausflüge durch die Nähe zu öffentlichen Verkehrsmitteln, üppiges Frühstück, fußläufig zur Innenstadt von Altona sowie vielen Restaurants
Stayed 2 nights in Oct 2025

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sowohl der Check in als auch der Check out verliefen reibungslos. Die Zimmer werden nur auf Wunsch gereinigt. Der Kaffee und eine Flasche Wasser werden nur einmalig bereitgestellt. Die Zimmerreinigung ist gründlich. Im grossen und ganzen hat uns der Aufenthalt gut gefallen.
Stayed 4 nights in Sep 2025

10/10 Excellent

Rita

Liked: Cleanliness, staff & service
Für ältere Menschen zu schwer, mit einem vollen Koffer die Eingangsstufen zum Hotel hoch zu kommen.
Stayed 1 night in Sep 2025

10/10 Excellent

Christoph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zentral gelegen, sauber und freundliches Personal.
Stayed 1 night in Aug 2025
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