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25hours Hotel Altes Hafenamt

Hotel with a sauna, steps from International Maritime Museum

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25hours Hotel Altes Hafenamt in Hamburg offers a peaceful escape with Mediterranean flair. Guests can rejuvenate in the sauna, wander the garden, or dine at NENI restaurant for breakfast and dinner. The outdoor entertainment area, bar, and free WiFi complete the experience.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Housekeeping
  • Breakfast available
  • Parking available
  • Laundry
  • 24/7 front desk

Room options

View all photos for Large

Large | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Large

8.6 out of 10
Excellent
(8 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Medium

Medium | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Medium

9.2 out of 10
Wonderful
(22 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Extra Large

Extra Large | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Extra Large

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • Sleeps 3
  • 1 Double Bed

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About the neighborhood

Map
Osakaallee 12, Hamburg, HH, 20457

What's nearby

  • International Maritime Museum - 2 min walk - 0.1 miles
  • Hamburg Cruise Center - 6 min walk - 0.4 miles
  • Hamburg Dungeon - 7 min walk - 0.4 miles
  • Miniatur Wunderland - 9 min walk - 0.5 miles
  • Elbe Philharmonic Hall - 12 min walk - 0.7 miles

Getting around

  • Überseequartier Station - 4 min walk
  • HafenCity Universität Hamburg Station - 7 min walk
  • Hamburg Airport (HAM) - 40 min drive

Restaurants

  • ‪Sabai Dee Mai Restaurant - ‬3 min walk
  • ‪Andronaco HafenContor - ‬3 min walk
  • ‪Fleetschlösschen - ‬4 min walk
  • ‪Kazu Ramen - ‬4 min walk
  • ‪Starbucks - ‬4 min walk

About this property

25hours Hotel Altes Hafenamt

Hotel near Hamburg Dungeon
Located close to International Maritime Museum and German Customs Museum, 25hours Hotel Altes Hafenamt provides a terrace, a garden, and dry cleaning/laundry services. For some rest and relaxation, visit the sauna. The on-site Mediterranean cuisine restaurant, NENI, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as an outdoor entertainment area and a bar.
Other perks include:
  • Buffet breakfast (surcharge), bike rentals, and self parking (surcharge)
  • Luggage storage, a gift shop, and an elevator
  • A 24-hour front desk, a water dispenser, and smoke-free premises
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms are individually furnished, and include comforts such as laptop-compatible safes and air conditioning, as well as perks like free WiFi and sound-insulated walls.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding and free cribs/infant beds
  • Rainfall showers, eco-friendly toiletries, and hair dryers
  • Daily housekeeping, desks, and phones

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 28 per day)
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:30 AM on weekends; EUR 26 for adults and EUR 13 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Boilerman Bar
  • NENI

Things to do

  • Bicycle rentals
  • Sauna

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Garden
  • Outdoor entertainment area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 75 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 26 for adults and EUR 13 for children
  • Self parking fee: EUR 28 per day
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

25hours Hotel Altes Hafenamt Hamburg
25hours Altes Hafenamt Hamburg
25hours Altes Hafenamt
25hours Altes Hafenamt Hamburg
25hours Hotel Altes Hafenamt Hotel
25hours Hotel Altes Hafenamt Hamburg
25hours Hotel Altes Hafenamt Hotel Hamburg

Frequently asked questions

Is 25hours Hotel Altes Hafenamt pet-friendly?

Yes, dogs are allowed at this property. There's a fee of EUR 20 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is available for EUR 28 per day. Limited spots are available.

What time is check-in at 25hours Hotel Altes Hafenamt?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at 25hours Hotel Altes Hafenamt?

Check-out is at noon.

Where is 25hours Hotel Altes Hafenamt located?

Located in Hamburg City Center, this hotel is within a 10-minute walk of International Maritime Museum, German Customs Museum, and Traditional Ship Harbour. Dialogue in the Dark Exhibition and Hamburg Dungeon are also within 10 minutes. Überseequartier Station is only a 4-minute walk and Messberg U-Bahn is 9 minutes.

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25hours Hotel Altes Hafenamt Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 303 out of 426 reviews
Rating 8 - Good. 90 out of 426 reviews
Rating 6 - Okay. 22 out of 426 reviews
Rating 4 - Poor. 8 out of 426 reviews
Rating 2 - Terrible. 3 out of 426 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew Zac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb

Arrived and our room was ready early - bonus! Reception staff were excellent. Great room. Bar superb. We don’t have breakfast or eat in the hotel. Now off to Copenhagen to compare!
Stayed 2 nights in Aug 2025

10/10 Excellent

STACEY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our first stay in a 25hours hotel. The staff and location and accommodations were all well above our expectations, and we look forward to staying again!

8/10 Good

Bas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything really good. Great location and nice ambiance. Some minor point for improvement. It is very dark in the restaurant especially for breakfast. Pillows in room for sleeping are too thin.
Stayed 2 nights in Apr 2025

10/10 Excellent

Hagen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top
Stayed 2 nights in Dec 2024

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleasant stay in Hamburg

We were only there for one night, wish it was more! The hotel is clean and the staff was very helpful and friendly! Helped us book a night cruise and called a taxi for us in the morning. Great location for us as we wanted the night cruise and had booked a time for Miniature Wonderland in the morning.
Loved the welcoming set up of the room!
Stayed 1 night in Sep 2023

10/10 Excellent

Antje

Liked: Cleanliness, staff & service, property conditions & facilities
We could not have been happier, my sporty son was chuffed to gain access to the adjacent gym and I enjoyed the Schmökerstube and Bar!
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible hotel!!!

Hotel was a great find! Have stayed at many properties throughout Hamburg over the years and this one was by far...The best! Spotless clean, great staff and the attention to detail was second to none. Boiler Room bar and Neni restaurant are not to be missed while staying there. Haffen City is growing up nicely and downtown is a leisurely 10 minute walk. Highly recommended!!
Stayed 2 nights in Dec 2022

8/10 Good

Joanna

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, room was okay but was expecting little bit more space for extra large room. The bed for our daughter was not ready upon our arrival, there were only towels for two in the room and we were never given extra glass/cup although the housekeeping team sorted out the bed straight away. Was expecting little bit more such as bathrobes and a larger outdoor area for the guests. There were only two tables outside the reception and although the restaurant had a large outdoor area, the restaurant manager was not happy for us to sit there unless we were ordering food from the restaurant. This was not great as we were the guests of the hotel. Buffet breakfast was good, but pricey at 26€ per person so for a family of three this was not a great value for money. One morning there was a lot of noise around 7am in the corridor, which woke us up. The hotel is in a great location and staff was friendly apart the moody restaurant manager who was very precious about his EMPTY outdoor space being dedicated to the restaurant guests despite us being the guests of the hotel!?. Big thank you to the housekeeping team that was friendly and helpful. 4 starts due to lack of outdoor or indoor space for the guests to relax apart from the restaurant area.
Stayed 7 nights in May 2025

6/10 Okay

James

Liked: Cleanliness
Holding amount on credit card was ridiculously to high especially when we had paid! Lack of sun charging facilities and tv not working properly.
Stayed 5 nights in Dec 2022

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

Not worth this amount money

I had some bad experiences during my stay at this hotel: The Wi-Fi signal was very poor in my room. I notified the desk and they promised to check but nothing has changed afterwards. The safe in the room was not working. The desk said they knew the problem but didn't offer any alternative solution to me. I had to carry all my valuable things with me all the time. There was a cooking oil smell in my room on the 2nd floor because of the restaurant on the basement floor. The breakfast was okay.
Stayed 2 nights in Sep 2023

4/10 Poor

Jon

Disliked: Cleanliness, staff & service

How not to treat a guest

I chose the hotel based on a recommendation from a friend. The room was large and modern, but as I turned on the shower, I had phone call and suddenly I see water flowing out from the bathroom and into the bedroom where my clothes for a business function was layed out. Things like this can happen but it was a very unfavorable situation as I was in a rush. I just had to put back on the clothes I was travelling in and leave for the function. As I left for the evening I told the receptionist that I expect that my belongings are moved to another room l which would be ready for me upon my return. The receptionist confirmed and apologized. When I returned that night the room had not been changed, but the housekeeping had sort of dried up the carpet to the best of their ability. On checking out the next morning i was quite frustrated and said I would expect not to pay (fully) for the night, as the hotel’s plumbing issues impacted my night negatively, and the hotel did not even bother to change my room even though having agreed to it on the spot. I did not pay as I left, but after a couple of hours i received an e-mail from the hotel saying they charged my card in full and they have no recollection that they promised to change my room, nor could they find any evidence of any flooding. Being mistreated and indirectly accused of lying, this will be the last stay at 25hrs.
Stayed 1 night in Nov 2023

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das erste Mal im 25h Altes Hafenamt und direkt verliebt. Kann das Hotel wärmstens empfehlen.
Stayed 2 nights in Sep 2025

8/10 Good

Sören Dr.

Liked: Cleanliness, staff & service, property conditions & facilities
Du
Stayed 1 night in Aug 2025

10/10 Excellent

Joakim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Så mysigt hotell, fantastiskt trevlig personal, bra frukost och suverän resraurang lunch och kväll.
Stayed 2 nights in Jun 2025

6/10 Okay

Poul Morten

Liked: Cleanliness, staff & service, property conditions & facilities
Utroligt støjniveau hele natten og om morgenen. Virkelig dårlig sovekomfort
Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Supernajs hotell

Supermysigt hotell i mysigt 1800 tals hus. Gillar man gamla tegelhus så är detta rätt plats. Nära till allt känns det som.
Stayed 1 night in Mar 2025

10/10 Excellent

Morten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rigtig godt

Virkelig et godt ophold. Hotellet har en masse små sjove detaljer og har et meget imødekommende og serviceminded personale
Stayed 1 night in Feb 2025

10/10 Excellent

Sibylle

Liked: Property conditions & facilities, room comfort
Das Zimmer war toll und der Aufenthalt begeisternd zu Fuß zur Elbphilharmonie am Abend, das Frühstück sehr lecker. Wir kommen wieder
Stayed 2 nights in Feb 2025

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Großes modernes Zimmer und sehr freundliches Personal.
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Väldig fint, opretentiöst hotell i HafenCity med bra läge. Utmärkt frukost.
Stayed 2 nights in Dec 2024

10/10 Excellent

Capucine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent séjour avec ma fille
Stayed 1 night in Nov 2024

6/10 Okay

Hansi

Liked: Cleanliness, property conditions & facilities, room comfort

Coole Location mit zu coolen MA

Die Lage ist mehr als passend innerhalb der Hafencity, um auch den Rest der Stadt zu erleben. Ob man jetzt am Empfang geduzt werden muss, bleibt ja jedem selbst überlassen, das zu erwidern oder zu ändern, aber wenn eine Belastung auf der Kreditkarte fehlerhaft ist, möchte ich doch etwas Empathie erhalten und eine Lösung finden! Es sind nicht immer die Anderen (in diesem Fall der Vermittler, das Buchungsportal oder der Kollege:(). Beim Frühstück sind wir hingegen von sehr sympathischen Servicekräften begleitet worden. Die Einrichtung entspricht dem avisierten Industriedesign und versprüht mit vielen Kleinigkeiten (Emaillebecher, Wärmflasche und Schlafschaf) echten Charme.
Stayed 1 night in Nov 2024

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles super! Personal, Zimmer, Frühstück top. Wir kommen gerne wieder.
Stayed 2 nights in Oct 2024

8/10 Good

Henrik Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Godt hotel

Sjovt og spændende hotel. Ideel beliggenhed, hvis man skal se alle attraktionerne på “krydderi øerne”
Stayed 1 night in Oct 2024

10/10 Excellent

Hilke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Einziger Mini Kritikpunkt, das Licht im Bad könnte heller sein. Das Hotel liegt super zentral, Busverbindung direkt vor dem Hotel, S-Bahn ca 200m entfernt.
Stayed 2 nights in Oct 2024
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