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Aparthotel

Rakuten STAY Hakone Susuki Grass Fields

Property class: 4

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Photo gallery for Rakuten STAY Hakone Susuki Grass Fields

A residential area with modern houses, a well-maintained lawn, and a clear sky. - Rakuten STAY Hakone Susuki Grass Fields (Hakone)
A spa area with a hot tub, tiled walls, and a control panel. - Rakuten STAY Hakone Susuki Grass Fields (Hakone)
A modern dining area with a wooden table, wicker chairs, and a large window offering a view of the outdoors. - Rakuten STAY Hakone Susuki Grass Fields (Hakone)
A modern living room with a sofa, a coffee table, and bean bags. - Rakuten STAY Hakone Susuki Grass Fields (Hakone)
A modern hotel room with two beds, a wooden table, a small sofa, and a decorative dog statue. - Rakuten STAY Hakone Susuki Grass Fields (Hakone)
Located close to Lake Ashi, Rakuten STAY Hakone Susuki Grass Fields has plenty to offer. Stay connected with free in-room WiFi.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Parking included
  • Free WiFi
  • Air conditioning

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

View all photos for Queen Beds + Raised Floor Area / 4 people capacity, Non Smoking

A modern living room with a sofa, a coffee table, and bean bags.

Queen Beds + Raised Floor Area / 4 people capacity, Non Smoking

  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Futons

View all photos for Family Room / 4 people capacity, Non Smoking

A modern living room with a flat-screen TV, a sofa, a table, a baby play area, and a window.

Family Room / 4 people capacity, Non Smoking

  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Futons

View all photos for 2 Double Beds + 2 Single Bed (Dog-Friendly) / 6 people capacity, Non Smoking

A modern hotel room with a telescope, a dining area with wicker chairs, a large bed, and a view of the outdoors.

2 Double Beds + 2 Single Bed (Dog-Friendly) / 6 people capacity, Non Smoking

  • 69 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

View all photos for 2 Double Beds + 2 Single Bed / 6 people capacity, Non Smoking

A modern hotel room with a large sliding glass door leading to an outdoor dining area, a wooden table with a tray, a sofa, and a bed.

2 Double Beds + 2 Single Bed / 6 people capacity, Non Smoking

  • 70 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

View all photos for Stayable Showroom / 6 people capacity, Non Smoking

A modern hotel room with two beds, a wooden table, a small sofa, and a decorative dog statue.

Stayable Showroom / 6 people capacity, Non Smoking

  • 70 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

View all photos for Family Room

A hotel room with a large bed, two bedside lamps, a nightstand, and a wall-mounted light fixture.

Family Room

  • Sleeps 4
  • 2 Twin Futons and 1 Queen Bed

View all photos for 6 Person Room

A double room with two beds, a wooden nightstand, and wall-mounted lights.

6 Person Room

  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

View all photos for Queen Beds + Raised Floor Area

A hotel room with a large bed, two bedside lamps, a nightstand, and a wall-mounted light fixture.

Queen Beds + Raised Floor Area

  • Sleeps 4
  • 2 Twin Futons and 1 Queen Bed

About the neighborhood

Sengokuhara, a neighborhood in Hakone, is home to Rakuten STAY Hakone Susuki Grass Fields. Hakone Kowakien Yunessun and Hakone Gora Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Ashi and Ōwakudani. Looking to enjoy an event or a game while in town? See what's going on at Fuji Speedway, or consider a night out at Fujisan Juku no Mori Ampitheater. Visit our Hakone travel guide
View more Aparthotels in Hakone
Map
1246-80 Rokurobee, Sengokuhara,, Hakone, Kanagawa, 250-0631

What's nearby

  • A dirt path leading through a field of tall grasses with a mountain in the background.
    Sengokuhara Onsen
    1 min walk - 0.0 miles
  • A snow-capped mountain, a lake, and a building on a hillside.
    Fuji-Hakone-Izu National Park
    1 min walk - 0.0 miles
  • A dirt path leading through a field of tall grasses with a mountain in the background.
    Sengokuhara Susuki Prairie
    1 min walk - 0.1 miles
  • Daihakone Country Club
    6 min walk - 0.4 miles
  • Hakone Village Samurai Museum
    18 min walk - 1.0 mile

Getting around

  • Hakone Miyanoshita Station
    12 min drive
  • Kowakidani Station
    12 min drive
  • Haneda Airport (HND)
    120 min drive

Restaurants

  • 恘恭悓恘悇蕎éŗ¦ ē®±ę ¹ä¹åä¹
    3 min drive
  • 蔵äø€
    3 min drive
  • CAFE TUNE
    4 min drive
  • Cafe Dining LƜDERA
    2 min drive
  • ć‚°ćƒ©ćƒ³ćƒŖćƒ“ć‚£ć‚Øćƒ¼ćƒ«ē®±ę ¹
    3 min walk

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  • Kitchen
  • Washer
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  • Parking included
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Property amenities

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Family friendly

  • Children's toys

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Griddle
  • Microwave
  • Paper towels
  • Rice cooker
  • Stovetop

Bedrooms

  • 1 bedroom
  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Spring water bathtub
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Heated floor

Outdoor areas

  • Deck/patio

Climate control

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1"on-site accessible parking spaces 1", on-site accessible parking spaces
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Smoking not allowed

Services and conveniences

  • Free bottled water
  • Vending machine
  • Virtual front desk

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 20 units
  • Electric car charging station
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM

Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

There is no front desk at this property

Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance

This property doesn't offer after-hours check-in

A virtual front desk provides assistance to guests

Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Frequently asked questions

Is Rakuten STAY Hakone Susuki Grass Fields pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Rakuten STAY Hakone Susuki Grass Fields?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Rakuten STAY Hakone Susuki Grass Fields?

Check-out is at 10:00 AM.

Where is Rakuten STAY Hakone Susuki Grass Fields located?

Located in Sengokuhara, this aparthotel is steps from Sengokuhara Onsen and 2.5 mi (4.1 km) from Lake Ashi. Sengokuhara Susuki Prairie and Daihakone Country Club are also within 10 minutes.

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Reviews

Rakuten STAY Hakone Susuki Grass Fields Reviews

9.2

Wonderful

9.8

Cleanliness

9.8

Amenities

9.8

Property conditions & facilities
Rating 10 - Excellent. 31 out of 43 reviews
Rating 8 - Good. 7 out of 43 reviews
Rating 6 - Okay. 3 out of 43 reviews
Rating 4 - Poor. 2 out of 43 reviews
Rating 2 - Terrible. 0 out of 43 reviews

Reviews

Verified review

8/10 Good

Shi hui

Liked: Cleanliness, check-in, communication, listing accuracy
Itā€™s a nice stay for family the only point to highlight was the staircase to second level might be a concern for elderly and luggage to be carried. It was clean, spacious with washing machine. All the essential are available. Great stay for 3 nights.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Luisa

Liked: Cleanliness, amenities, property conditions & facilities, communication
Room was comfortable and clean.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Audrey

Liked: Cleanliness, check-in, communication, listing accuracy
Plenty of space for this apartment for our family of 5. The personal hot spring tub in the toilet is also a first for us (unique) and check-in process was quite easy and seamless. Kitchen was well equipped. As we only stayed for 2 nights I cant comment on housekeeping. On-site parking is available. Only suggestion - would be better if there were more signage to the property as the last stretch of road was gravel road and we were initially not sure about turning in. Overall, would recommend and we would visit again :)
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Philippe

Liked: Cleanliness, amenities, property conditions & facilities, communication
Spacious and clean rooms, check-in process easy if you received the email otherwise the helpline was great to help
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Yuan Zhi

Liked: Cleanliness, check-in, communication, listing accuracy
Exceptional stay. The amenities are wonderful. They have a fully stocked kitchen with a rice cooker, oven, hot water kettle, coffee maker, stove, pans, plates, cups etc. The outdoor balcony has an electric grill. There is a spring water bath that can fit 2. This place would be even more amazing in the autumn when the Susuki grass fields are visible. Lawson about 2 min walk away and FamilyMart about 15 mins walk.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Nailani

Liked: Cleanliness, check-in, communication, listing accuracy
First time staying with Rakuten. The check in process was a bit weird at first but overall very easy. You check in on a tablet in the room and then you connect to an operator who finalizes your check in. You get a PIN code to enter the room wasā€¦ pretty easy. The unit was spotless. Very clean. Had everything you need in the kitchen. The onsen was nice. Only thing missing was a view.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Joanna

Liked: Cleanliness, check-in, communication, listing accuracy
This was my favorite stay. Great for families!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Russell

Liked: Cleanliness, check-in, communication, listing accuracy
We stayed in 12 different hotels during our trip to Japan and I think we all agreed this one was our favourite! Itā€™s in such a quiet and beautiful area. The apartments are so new and beautiful. Every detail has been thought of. They are spacious, clean, modern and beautiful! Kitchen is amazing. Could cook full meals there if you wanted to. The beds are big and comfortable with a bed each. One bedroom can be completely closed off from the main living area, which was wonderful. Having a washer/dryer was wonderful and so handy. The beautiful nature view from the balcony was so peaceful and relaxing. But the thing that took it over the top for us was the private onsen. That was hands down the cherry on the top. We all absolutely loved that, using it morning and night. We wanted to come home and install one in our house. The only problem we had with this stay was that check in is done via an iPad (no staff on site) and this is reliant on you having received an email a day or two earlier with access information. We never received that email, so it make check in quite drawn out and tedious as we had to access remote help twice using the central iPad. Frustrating, but we got there. Not sure if maybe that system could be done a little differently. Anyway, other than that it was a fabulous stay and we would most definitely stay here again.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Alexander

Liked: Cleanliness, check-in, communication, listing accuracy
A+
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Wayne

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Chundru

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

mark

Liked: Cleanliness, amenities, property conditions & facilities, communication
clean room, amenities, friendly helpful people, location, spacious room(s) mineral hot spring room, kitchen, bedroom very comfortable. Thank you!
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Todd

Liked: Amenities
Disliked: Communication
Check-In staff are rude, but the cleaning staff did an excellent job maintaining the property. Amenities are good and the onsen is great! My only issue is with the check-in staff being rude and the poor sound level between the top and bottom units. You can hear the people walking all day long in the upstairs units. Recommend the property for a relaxing trip.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Tae Rang

Liked: Cleanliness, room comfort, communication
Good Condition
Stayed 1 night in Oct 2025
Verified review

4/10 Poor

Shad

Liked: Cleanliness, listing accuracy
Disliked: Check-in, communication
Beautiful room and property! I didn'teave a 5 star review because of how the host handled and incoming Typhoon on our last night there. We called the host to ask if in the event of an emergency we could stay an extra night (and pay for it). The host told us because our room was already booked by another group that we would have to switch rooms - we were fine with that. Because it would be a new booking we wouldn't be able to check into our new room until 3pm. Even though almost all the rooms were vacant. They said we would have to wait for 5 hours after we checked out at 10am before we could check in again at 3pm - all of this is during a potential Typhoon. Thankfully, the typhoon wasn't as bad as expected and we got out early. Hopefully in the event of an actual emergency the host will treat guests with more compassion than we were treated.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

jowi

Liked: Cleanliness, communication, listing accuracy
very nice good location, the process of check in was not very frendly, we reached a little early and they dont allow you to access the room and there is no storage. i think the hotel should improve that beside of that everything was great
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

masaru

Liked: Cleanliness, check-in, communication, listing accuracy
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Stayed 1 night in Jul 2026
Verified review

6/10 Okay

TOMOKO

Liked: Check-in, communication, listing accuracy
恊éƒØå±‹ć‚‚ē¶ŗéŗ—ć§å†…é¢Øå‘‚ć®ęø©ę³‰ćŒéžåøøć«ę°—ęŒć”č‰Æć‹ć£ćŸć§ć™ć€‚ć²ćØ恤äøęŗ€ć‚’čØ€ćˆć°é§č»Šå “ć‹ć‚‰č‰ćŒå‡„ć„ć®ćØ恊éƒØå±‹ć®åŗ­ćŒč‰ćŒć™ć”ć„ć®ćŒę®‹åæµć€‚ ćŠę‰‹å…„ć‚Œć™ć‚Œć°ē“ ę•µćŖćƒ›ćƒ†ćƒ«ćŖć®ć§ä»Šå¾Œć«ęœŸå¾…ć—ć¾ć™ć€‚
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Kamrul

Liked: Cleanliness, check-in, listing accuracy
Great value for the money. In particular, for families with kids
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Xiuyan

Liked: Cleanliness, check-in, communication, listing accuracy
The best hotel weā€™ve stayed in Japan. Itā€™s more like a vacation resort than a hotel. The room is incredibly spacious, and the facilities are thoughtfully designed. Soaking in the private hot spring after a long day of walking, then winding down with a Ghibli movie projected onto the wall, is pure bliss. You can always call the customer service from the room and get responded instantly. Iā€™d like to come back in winter and experience its heated floor.
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

é»’ę²³

Liked: Cleanliness, check-in
Disliked: Communication
äøŠć®éšŽć®č¶³éŸ³ćŒć‹ćŖ悊éŸæćć€å¤œć‚„ę—©ęœć«ē›®ćŒč¦šć‚ć‚‹ć“ćØćŒć‚ć‚Šć¾ć—ćŸć€‚å»ŗē‰©ć®ę§‹é€ äøŠć‹ć‚‚ć—ć‚Œć¾ć›ć‚“ćŒć€é˜²éŸ³é¢ćÆę”¹å–„ć—ć¦ć„ćŸć ć‘ć‚‹ćØå¬‰ć—ć„ć§ć™ć€‚
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Jamie

Liked: Cleanliness, check-in, communication, listing accuracy
Loved this stay, it's in a quiet area close to a bus. But get the free pass if staying here to reduce costs of the bus. The only concern is how thin the walls are, we could hear our neighbours and they knocked on our door to ask us reduce noise. Overall a nic stay.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Kyoko

Liked: Cleanliness, check-in, communication, listing accuracy
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Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Juliana

Liked: Cleanliness, check-in, communication, listing accuracy
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Stayed 1 night in Feb 2026
Verified review

6/10 Okay

MASAKAZU

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
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Stayed 1 night in Feb 2026