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Hakone Hotel

4.0 star property
Travelers soak in natural hot springs or take a short walk to explore Lake Ashi, while the hotel's two restaurants serve authentic local dishes worth savoring.

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Photo gallery for Hakone Hotel

A table with a bottle and glasses, two chairs, and a view of a body of water. - Hakone Hotel (Hakone)
Property video
An outdoor patio with stone flooring, wicker furniture, and large umbrellas. - Hakone Hotel (Hakone)
A hotel room with a large bed, a sofa, a desk, and a view of a mountain and lake at dusk. - Hakone Hotel (Hakone)
A modern interior with a large glass window offering a view of a lake and mountains. - Hakone Hotel (Hakone)
Hakone Hotel, near Hakone Shrine, offers a peaceful retreat with two hot springs and an indoor mineral onsen. Relax in the garden between meals at either restaurant. Guests appreciate the helpful staff and free WiFi throughout.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Japanese-style Room

A traditional Japanese room with tatami flooring, a low table with cushions, a television, and a view of a traditional building.

Japanese-style Room

  • Sleeps 6
  • 6 Double Futons
  • Free WiFi

View all photos for Premium Fourth Room

A hotel room with a bed, a sofa, a small table, and a decorative wall panel.

Premium Fourth Room

  • Sleeps 4
  • 4 Twin Beds
  • Free WiFi

View all photos for Junior Suite

In-room safe, desk, WiFi (free), individually furnished

Junior Suite

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Double Room with Lake View, Non Smoking

A hotel room with a bed, sofa, TV, and a large window with a view of a lake and hills.

Double Room with Lake View, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite with Balcony and Lake View, Non Smoking

Suite with Balcony and Lake View, Non Smoking | In-room safe, desk, WiFi (free), individually furnished

Suite with Balcony and Lake View, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 83 sq m
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Twin Room with Lake View, Non Smoking (Upper floor)

A hotel room with two beds, a large window with a view, a desk, and a chair.

Superior Twin Room with Lake View, Non Smoking (Upper floor)

9.4 out of 10
Exceptional
(3 reviews)
  • Lake view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Premium Fourth Room with Lake View, Non Smoking

A hotel room with a bed, a sofa, a coffee table, a desk, and a large mirror.

Premium Fourth Room with Lake View, Non Smoking

  • Lake view
  • 110 sq m
  • 1 bedroom
  • Sleeps 6
  • 4 Twin Beds
  • Free WiFi

View all photos for Moderate Twin Room, Non Smoking

A hotel room with two beds, a desk, a chair, a TV, and a large window offering a view of a cityscape.

Moderate Twin Room, Non Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • Partial lake view
  • 33 sq m
  • Sleeps 5
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Superior Twin Room with Lake View, Non Smoking

A hotel room with two beds, a desk, a chair, and a view of the sea.

Superior Twin Room with Lake View, Non Smoking

9.0 out of 10
Wonderful
(18 reviews)
  • Lake view
  • 36 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Junior Suite with Balcony and Lake View, Non Smoking

A hotel room with two beds, a desk, a TV, and a view of the mountains.

Junior Suite with Balcony and Lake View, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 56 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Japanese style Room with Lake View, Non Smoking

A modern interior with tatami flooring, a dining area with red chairs, and a view of a body of water.

Japanese style Room with Lake View, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 89 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Twin Futons
  • Free WiFi

About the neighborhood

Located in Hakone, Hakone Hotel is on a lake. Hakone Kowakien Yunessun and Hakone Hot Springs are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Ashi and Fuji-Hakone-Izu National Park. Looking to enjoy an event or a game while in town? See what's going on at Odawara Arena, or consider a night out at Fujisan Juku no Mori Ampitheater. Take an opportunity to explore the area for water adventures such as kayaking. Visit our Hakone travel guide
Map
65 Hakone Hakone-Machi, Kanagawa, Hakone, Kanagawa-ken, 250-0521

What's nearby

  • A snow-capped mountain, a lake, and a building on a hillside.
    Fuji-Hakone-Izu National Park
    1 min walk - 0.0 miles
  • A pier extending into calm waters with a sunset and mountains in the background.
    Lake Ashi
    1 min walk - 0.1 miles
  • A traditional Japanese room with tatami flooring, wooden walls, and a tatami mat bed. There are several statues of historical figures and a tea set on a low table.
    Hakone Checkpoint Museum
    2 min walk - 0.1 miles
  • A red torii gate at the entrance of a forested area with stone steps leading up to it.
    Hakone Shrine
    8 min drive - 1.9 miles
  • Hakone Ekiden Museum
    5 min walk - 0.3 miles

Getting around

  • Kowakidani Station
    11 min drive
  • Hakone Miyanoshita Station
    13 min drive
  • Haneda Airport (HND)
    120 min drive

Restaurants

  • DAMMTRAX CAFE
    5 min drive
  • 箱根神社 お休処 (権現からめもち)
    5 min drive
  • Bakery & Table 箱根
    18 min walk
  • cafe KOMON 湖紋
    2 min walk
  • 小田急 あしのこ茶屋
    18 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 9:30 AM for a fee: JPY 3,500 to 3,500 for adults and JPY 900 to 2,100 for children
  • 2 restaurants
  • A bar/lounge

Things to do

  • 2 hot springs

Family friendly

  • In-room refrigerator

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Garden
  • On a lake

Spa

  • 2 hot springs
  • Hot springs open from 2:00 PM - midnight
  • Hot springs water temperature - 106 ºF
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1923
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch LED TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual furnishings
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 6:30 AM - midnight
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools
Meals and bedding are not included in the Breakfast Included rate for children ages 0-5.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3500 to 3500 for adults, and JPY 900 to 2100 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Hot springs access available from 2:00 PM to midnight
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Guests with tattoos are not able to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Hakone Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hakone Hotel?

Check-in start time: 3 PM; Check-in end time: 11 PM.

What time is check-out at Hakone Hotel?

Check-out is at 11 AM.

Where is Hakone Hotel located?

Situated on a lake, this hotel is steps from Hakone Karakuri Museum and 2.2 mi (3.5 km) from Lake Ashi. Hakone Ekiden Museum and Hakone Checkpoint Museum are just steps away.

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Reviews

Hakone Hotel Reviews

8.8

Excellent

9.0

Cleanliness

8.6

Location

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 367 out of 734 reviews
Rating 8 - Good. 260 out of 734 reviews
Rating 6 - Okay. 82 out of 734 reviews
Rating 4 - Poor. 19 out of 734 reviews
Rating 2 - Terrible. 6 out of 734 reviews

Reviews

Verified review

8/10 Good

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay. The property is not quite up to date. Lack of electrical outlets and plug in’s next to the bed for usb. A little old fashioned but still very clean and a good stay. About a 20 minute walk to moto Hakone where there is more activity. All outside restaurants and shops close at 5 pm
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel with amazing views across the lake, floor-to-ceiling windows in our room which was fantastically 1970s design in very high quality. The onsen overlooking the lake was also glorious. The breakfast. Buffet was fantastic and the staff were brilliant. Hakone’s sightseeing boat goes from next door and is a must.
Stayed 2 nights in May 2026
Verified review

8/10 Good

robert

Great location. Great buffet breakfast. Rooms are a bit dated, but overall great.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

JP

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous room overlooking Mount Fuji. Very clean and spacious rooms. Staff very helpful suggesting the best ways to get around. Amenities were great and good choice of restaurants with a very good buffet breakfast at a reasonable price. Highly recommend a stay here
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities
Lively old hotel feel huge and comfortable
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Casey

Liked: Cleanliness, amenities, property conditions & facilities
Location, quiet, view
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
In a country where the hotel staff provides impeccable service, this hotel falls short. The front desk had no manners and appeared annoyed by any requests. The hotel itself is in a great location and my room view was of the lake and Mt Fuji beyond.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Rehan

Liked: Cleanliness
Great service nice location but property needs renovation specially rooms and bathrooms.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

FERNANDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a very nice view, the staff is really nice. The beds are a little stiff but that is very general in Japan.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing resort stay with great view of Lake Ashi.
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Scenic view
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Juihsiang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel with great staff and excellent service. Really enjoyed our short stay at this wonderful hotel.
Stayed 1 night in Jun 2024
Verified review

8/10 Good

yukiko

Liked: Cleanliness, property conditions & facilities, room comfort
It was a great location, and we were able to see the lake and the very top of Mt. Fuji. The hotel was very clean and well looked after. Staff are very polite too! One downside was that the hotel design didn’t take the hot spring baths into account. The baths were very small and did not offer lake views, which made the experience less enjoyable given the potential views we could have had.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, friendly staffs, great food. Highly recommended!
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Suet Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Onsen and very nice breakfast. Our bed is huge. The view is good.
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, nice onsen, amazing lakefront setting with mt Fuji views. Highly recommend. Teppenaki dinner was excellent. Reasonably priced for the area…would definitely go back.
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Mark Anchor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, hotel needs updating. Very Zen and not much to do in this area. Excellent food.
Stayed 3 nights in Apr 2025
Verified review

4/10 Poor

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view of lake
Stayed 2 nights in Oct 2023
Verified review

8/10 Good

Oleg

Liked: Cleanliness, staff & service, amenities
Great hotel to stay at in a great location, yes hotel was dated and the French breakfast was underwhelming. However its located very close to everything you would want to do in Hakone and its surrounding areas, the customer service was excellent , view amazing, kid friendly, easy parking and overall a great stay at hakone hotel!
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

CHEOLKYU

Liked: Cleanliness, staff & service, property conditions & facilities
A fantastic view and peaceful environment
Stayed 1 night in Dec 2024
Verified review

6/10 Okay

SUZUKI

Liked: Cleanliness, amenities, property conditions & facilities
The check-in process was poor. Even when I parked my car at the front entrance to check in, no staff came near me, and I was encouraged to take care of all my luggage myself. I wonder if this was a problem with the staff or a hotel policy. The rest of the service was top-notch. The dining experience was particularly noteworthy.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Fabio

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The location of the property is amazing right in front of Lake Ashi. Beautiful views and close to trails and historical areas. The hot spring spa (onsen) are very nice and clean. The hotel itself is old and a bit dated but still worth it.
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Bogdan

Liked: Cleanliness, staff & service, amenities
Lake location and view
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
Love this hotel. Lake view. The suit was very nice, clean, confortable with a balcony. The breakfast was good with a great and kindness staff. Close access to bus stop. The dinner is expensive.
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Sanjiv

Liked: Cleanliness, staff & service, property conditions & facilities
The view from our room was incredible. We were fortunate to get Clear sky and the view of Mount Fuji.
Stayed 1 night in Nov 2024