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Servatur Isora Suites

Property class: 4

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Photo gallery for Servatur Isora Suites

A resort with a large pool, sun loungers, and a view of the sea. - Servatur Isora Suites (Guia de Isora)
Dining - Servatur Isora Suites (Guia de Isora)
A modern hotel lobby with a central seating area, a reception desk, and a visible hotel name. - Servatur Isora Suites (Guia de Isora)
A beach with palm trees, a rocky shoreline, and a building complex in the background. - Servatur Isora Suites (Guia de Isora)
A balcony with two chairs and a small table, overlooking a coastal view with the ocean and a boat. - Servatur Isora Suites (Guia de Isora)
Located close to Arena Beach and Oasis Los Gigantes Public Pool, Servatur Isora Suites provides a poolside bar, a terrace, and a garden. In addition to a playground and an arcade/game room, guests can connect to free in-room WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym
  • Bar

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Room options

Available filters for rooms
Showing 36 of 36 rooms

View all photos for Classic Suite, Balcony

A hotel room with a large bed, a ceiling fan, a window with curtains, and a wall with a geometric pattern.

Classic Suite, Balcony

  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Classic Suite, Balcony

A hotel room with a large bed, a ceiling fan, a window with curtains, and a wall with a geometric pattern.

Classic Suite, Balcony

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Classic Suite, Balcony

A hotel room with a large bed, a ceiling fan, a window with curtains, and a wall with a geometric pattern.

Classic Suite, Balcony

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Classic Suite, Balcony

A hotel room with a large bed, a ceiling fan, a window with curtains, and a wall with a geometric pattern.

Classic Suite, Balcony

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Classic Suite, Balcony

A hotel room with a large bed, a ceiling fan, a window with curtains, and a wall with a geometric pattern.

Classic Suite, Balcony

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Classic Suite, Balcony

A hotel room with a large bed, a ceiling fan, a window with curtains, and a wall with a geometric pattern.

Classic Suite, Balcony

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Classic Suite, Balcony, Pool View

A hotel room with a large bed, a ceiling fan, a window with curtains, and a wall with a geometric pattern.

Classic Suite, Balcony, Pool View

  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Classic Suite, Balcony, Pool View

A hotel room with a large bed, a ceiling fan, a window with curtains, and a wall with a geometric pattern.

Classic Suite, Balcony, Pool View

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Classic Suite, Balcony, Pool View

A hotel room with a large bed, a ceiling fan, a window with curtains, and a wall with a geometric pattern.

Classic Suite, Balcony, Pool View

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Classic Suite, Balcony, Pool View

A hotel room with a large bed, a ceiling fan, a window with curtains, and a wall with a geometric pattern.

Classic Suite, Balcony, Pool View

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Classic Suite, Balcony, Pool View

A hotel room with a large bed, a ceiling fan, a window with curtains, and a wall with a geometric pattern.

Classic Suite, Balcony, Pool View

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Classic Suite, Balcony, Pool View

A hotel room with a large bed, a ceiling fan, a window with curtains, and a wall with a geometric pattern.

Classic Suite, Balcony, Pool View

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Classic Suite, Balcony, Partial Sea View

A hotel room with a large bed, a ceiling fan, a window with curtains, and a wall with a geometric pattern.

Classic Suite, Balcony, Partial Sea View

  • Partial sea view
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Classic Suite, Balcony, Partial Sea View

A hotel room with a large bed, a ceiling fan, a window with curtains, and a wall with a geometric pattern.

Classic Suite, Balcony, Partial Sea View

  • Partial sea view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Classic Suite, Balcony, Partial Sea View

A hotel room with a large bed, a ceiling fan, a window with curtains, and a wall with a geometric pattern.

Classic Suite, Balcony, Partial Sea View

  • Partial sea view
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Classic Suite, Balcony, Partial Sea View

A hotel room with a large bed, a ceiling fan, a window with curtains, and a wall with a geometric pattern.

Classic Suite, Balcony, Partial Sea View

  • Partial sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Classic Suite, Balcony, Partial Sea View

A hotel room with a large bed, a ceiling fan, a window with curtains, and a wall with a geometric pattern.

Classic Suite, Balcony, Partial Sea View

  • Partial sea view
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Classic Suite, Balcony, Partial Sea View

A hotel room with a large bed, a ceiling fan, a window with curtains, and a wall with a geometric pattern.

Classic Suite, Balcony, Partial Sea View

  • Partial sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Family Suite, Balcony, Pool View

A hotel room with two beds, a ceiling fan, a window with curtains, and a colorful geometric wall design.

Family Suite, Balcony, Pool View

  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Family Suite, Balcony, Pool View

A hotel room with two beds, a ceiling fan, a window with curtains, and a colorful geometric wall design.

Family Suite, Balcony, Pool View

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Family Suite, Balcony, Pool View

A hotel room with two beds, a ceiling fan, a window with curtains, and a colorful geometric wall design.

Family Suite, Balcony, Pool View

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Family Suite, Balcony, Pool View

A hotel room with two beds, a ceiling fan, a window with curtains, and a colorful geometric wall design.

Family Suite, Balcony, Pool View

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Family Suite, Balcony, Pool View

A hotel room with two beds, a ceiling fan, a window with curtains, and a colorful geometric wall design.

Family Suite, Balcony, Pool View

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Family Suite, Balcony, Pool View

A hotel room with two beds, a ceiling fan, a window with curtains, and a colorful geometric wall design.

Family Suite, Balcony, Pool View

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Suite, Balcony, Ocean View

A hotel room with a large bed, two bedside tables, a ceiling fan, and a window with curtains.

Superior Suite, Balcony, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Suite, Balcony, Ocean View

A hotel room with a large bed, two bedside tables, a ceiling fan, and a window with curtains.

Superior Suite, Balcony, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Suite, Balcony, Ocean View

A hotel room with a large bed, two bedside tables, a ceiling fan, and a window with curtains.

Superior Suite, Balcony, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Suite, Balcony, Ocean View

A hotel room with a large bed, two bedside tables, a ceiling fan, and a window with curtains.

Superior Suite, Balcony, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Suite, Balcony, Ocean View

A hotel room with a large bed, two bedside tables, a ceiling fan, and a window with curtains.

Superior Suite, Balcony, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Suite, Balcony, Ocean View

A hotel room with a large bed, two bedside tables, a ceiling fan, and a window with curtains.

Superior Suite, Balcony, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Classic Double Room, Balcony

A modern bedroom with a bed, a ceiling fan, a bathroom with a sink, and a colorful geometric wall design.

Classic Double Room, Balcony

  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Classic Double Room, Balcony

A modern bedroom with a bed, a ceiling fan, a bathroom with a sink, and a colorful geometric wall design.

Classic Double Room, Balcony

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Classic Double Room, Balcony

Room

Classic Double Room, Balcony

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Classic Double Room, Balcony

A modern bedroom with a bed, a ceiling fan, a bathroom with a sink, and a colorful geometric wall design.

Classic Double Room, Balcony

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Classic Double Room, Balcony

A modern bedroom with a bed, a ceiling fan, a bathroom with a sink, and a colorful geometric wall design.

Classic Double Room, Balcony

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Classic Double Room, Balcony

Room

Classic Double Room, Balcony

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed

About the neighborhood

Located in Guia de Isora, Servatur Isora Suites is near the beach. Oasis Los Gigantes Public Pool and Abama Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Arena Beach and Tenerife Beaches. Looking to enjoy an event or a game while in town? See what's going on at Tenerife Top Training. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with hiking/biking trails. Visit our Guia de Isora travel guide
Map
Avenida de la Gaviota, 1, Guia de Isora, Tenerife, 36680

What's nearby

  • A coastal town with a beach, boats, and a mountainous backdrop.
    Tenerife Beaches
    12 min walk - 0.7 miles
  • A beach with people sitting on the sand, a thatched umbrella, rocky shoreline, and boats in the water.
    Playa Chica
    19 min walk - 1.0 mile
  • El Varadero
    1 min walk - 0.1 miles
  • Arena Beach
    7 min walk - 0.4 miles
  • Playa de Punta Blanca
    19 min walk - 1.0 mile

Getting around

  • Tenerife South Airport (TFS)
    41 min drive

Restaurants

  • Lava Restaurant
    16 min walk
  • Douce France
    14 min walk
  • Pepi Vintage
    10 min walk
  • Poolbar hotel los gigantes l
    2 min drive
  • Hello Bar
    14 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A poolside bar

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Gym
  • Playground
  • TV in common areas
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Lifeguards on site
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • 6 buildings
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Shared bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 20-inch TV with cable channels

Food and drink

  • Electric kettle
  • Minibar
  • Wet bar

More

  • Access via exterior corridors
  • Air conditioning
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome

Property payment types

  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Pool access available from 10:00 AM to 6:30 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Servatur Isora Suites have a pool?

Yes, this property has 4 outdoor pools and a children's pool. Pool access is from 10:00 AM–6:30 PM.

Is Servatur Isora Suites pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Servatur Isora Suites doesn't offer parking.

What time is check-in at Servatur Isora Suites?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Servatur Isora Suites?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at Servatur Isora Suites?

Some rate plans available at this property are all-inclusive.

Where is Servatur Isora Suites located?

This family-friendly Guia de Isora hotel is located by the sea, within a 15-minute walk of Arena Beach and Tenerife Beaches. Oasis Los Gigantes Public Pool and Los Gigantes Beach are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Servatur Isora Suites Reviews

8.0

Very Good

8.0

Cleanliness

7.8

Location

8.2

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 56 out of 150 reviews
Rating 8 - Good. 45 out of 150 reviews
Rating 6 - Okay. 39 out of 150 reviews
Rating 4 - Poor. 5 out of 150 reviews
Rating 2 - Terrible. 5 out of 150 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Je vais commencer par 2 points négatifs : -la piscine n'est pas chauffée au mois d'avril impossible de se baigner - le toboggan n'a été fonctionnel que le premier jour - fuite d'eau dans la chambre Points positifs : - buffet très varié - les animations du soir ont été une très agréable surprise - situation géographique de l'hôtel pour visiter l'île - équipement pour les enfants :3 piscines, parc de jeux, city stade ... Je recommande pour des séjours famille
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tocó espectacular, hermoso y apto para niños , mis hijos lo disfrutaron un montón , 100% recomendado
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! Great for families, lovely and clean! Spacious rooms! Would return.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Goed ontbijt
Stayed 9 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Un sans faute pour cet immense hôtel. Chambre, service, accueil parfait. Petit déjeuner buffet au top avec un très large choix. Juste une toute petite remarque sur la piscine non chauffée car le séjour s'est déroulé au mois de mars et que le soleil n'était pas présent. Mais cela reste un petit détail.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Disliked: Property conditions & facilities
We stayed at Allegro Isora in January and were lucky to have absolutely fantastic weather — plenty of sunshine and perfect temperatures for relaxing by the pool. It was an ideal winter escape. The hotel has three swimming pools, which is a big plus. There was always space to relax, and the pool area had a great holiday atmosphere. The evening entertainment was also very enjoyable — fun, lively, and something to look forward to after dinner. It really added to the overall experience. One of the highlights was definitely the food. There was a good variety, everything was fresh, and we always found something we enjoyed. The overall atmosphere around the hotel felt friendly and relaxed, making it a pleasant place to spend our holiday. However, the rooms are quite tired and could definitely benefit from refurbishment. Some of the areas around the pool also look a bit worn and in need of updating. While everything was functional, the interiors don’t reflect a modern standard. Overall, we had a very nice stay thanks to the weather, food, pools, and entertainment. If you’re looking for a sunny getaway with a great atmosphere and don’t mind slightly dated rooms, it’s a solid option.
Stayed 3 nights in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
We stayed at the hotel for two nights with our family and overall the experience was okay. The pool water was quite cold, even in the heated pool. The restaurant was very noisy and echoing, which made dining indoors rather uncomfortable. The food was average, nothing special. The evening disco was a nice bonus for the children.
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Vriendelijk persoon, grote appartementen.
Stayed 5 nights in Dec 2025
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness
Rooms are neglected.
Stayed 7 nights in Dec 2025
Verified review

6/10 Okay

Liked: Staff & service, room comfort
Disliked: Cleanliness

A good stay with room for improvement

We enjoyed our stay, and the staff at the front desk, lifeguards, and restaurant were all very friendly, helpful, and attentive. The food was excellent, and we really liked how the hotel changed themes and cuisines each night. The waiters were especially kind and supportive with our two young boys. The hotel is pram friendly, with easy access to all areas. The kids pool is fantastic, with both big and small slides that kept our boys entertained for hours. Evening entertainment was also very enjoyable, with energetic staff who brought a lot of fun and made sure the children were involved. The rooms are very spacious, and the beds are comfortable, but the biggest downside for us was the cleanliness. When we arrived, we noticed small mites in the bathroom. Even though we asked for it to be thoroughly cleaned, it was not, and my wife had to take care of it herself every day. We also followed the instructions to have the bed sheets changed, but this did not happen until we asked the cleaning team directly on day 4. Although they claimed the sheets had been changed, a small transfer mark from my wife’s black swimsuit stayed on the corner of my son’s bedding throughout our stay. If there was one improvement we would suggest beyond cleanliness, it would be to add a snack and drinks bar at the kids pool. It is not a major issue, but it would save the walk when spending long afternoons there.
Stayed 7 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gericht op gezinnen, mooie accommodaties en erg goed eten.
Stayed 7 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zufrieden, Empfehlung
Stayed 11 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at this hotel. The staff were truly amazing—friendly, helpful, and always attentive. The food was very good, with plenty of variety to enjoy. Another big plus is the convenient location; there’s a bus stop right in front of the hotel, making it easy to travel anywhere you need. Overall, a fantastic experience and I would definitely recommend this hotel!
Stayed 7 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Saubere Zimmer und zuverlässige Zimmerreinigung, das Essen beim Buffet war lecker und immer warm. Das Hotelpersonal war sehr nett und gut gelaunt, und zu jederzeit hilfsbereit.
Stayed 14 nights in Jul 2025
Verified review

6/10 Okay

El hotel está bien, aunque los baños con tanta cal necesitan una buena limpieza. La comida buena, pero el comedor no esta muy bien organizado. Largas colas para entrar.
Stayed 7 nights in Jun 2025
Verified review

6/10 Okay

First off I should say the food, or at least the breakfast is excellent. However I had two short stays of 3 and 1 night. Showers floods the lounge!! I was on the ground floor and both rooms had insecure patio doors. Air con was a blessing and the staff are great. Area around? If you’re not half / full board limited options. I stay as it’s convenient for family but may look at other options. Especially as I was awoken at 07:00 by staff outside the bedroom discussing everything but work.
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities
Las actividades para niños
Stayed 3 nights in Jun 2025
Verified review

6/10 Okay

Liked: Amenities
Very basic and needs TLC but food was good.
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Einfach tolle Unterkunft Der Urlaub war einfach komplett super
Stayed 6 nights in Jun 2025
Verified review

6/10 Okay

Liked: Room comfort
Disliked: Cleanliness, staff & service
O hotel é confortável porem alguns staffs precisam de treinamento. Todos os dias o pessoal da limpeza esquecia coisas básicas do quarto como papel higiênico, toalha, sabonete liquido e a gente tinha q se estressar com a recepção pedindo. Uma noite, houve um vazamento de agua do freezer espalhando agua p todo lado pedimos toalhas para sanar o vazamento e esperamos por 2 horas e ninguem trouxe e o pior o funcionário da recepção da noite foi extremamente mau educado. A comida era de boa qualidade mas alguns funcionários faziam com ma vontade alguns pratos que nem sal/ tempero colocavam. Os garçons era muito atenciosos e educados. Nao voltaria.
Stayed 8 nights in May 2025
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service
It has been a while since I was this disappointed with a hotel. Cleanliness or the lack of has probably been the biggest factor - whether it was by the pool or in the rooms. We also felt you cannot really talk about hospitality as such- the staff, bar one or two exceptions, are doing just enough, barely offering a smile - not the energy you want to be around. Activities for kids not adequately advertised- most entertainment seems to have been happening by one pool and no staff bothered to walk around the others to ask the kids to join- very disappointing. The food was an average all inclusive buffet, nothing remarkable to point out, however the coffee was pretty good. Towels left on sunbeds from 7am- so if you are later you struggle to find space. Very disappointing stay, would not recommend.
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Las piscinas están diferenciadas como especialmente para niños la del tobogán y hay una casi en exclusiva para adultos ,mucha tranquilidad ,es ideal para descansar sin gritos ni salpicos aunque si quisieran los niños podrían bañarse ahí pero les resulta más divertidas las otras piscinas
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo genial!!! La comida súper buena, la gente súper amable, hotel confortable y cómodo para ir con niños genial,los chicos de animación Alex, yanis y ilenia sobre todo aunque en general todo el mundo muy amable volvería encantada !!
Stayed 6 nights in May 2025
Verified review

6/10 Okay

Liked: Staff & service
Furnitures like the couch need to be updated the kitchen cabinet was not screwed in right. The bathroom smelled aweful. The cleaning lady did not even empty the kitchen bin. The sea view was nice. Pool a little too cold but great view of the mountain
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Todo perfecto,, volvere,,
Stayed 2 nights in May 2025