See all properties

Hotel Portobelo

Property class: 4

Choose dates to view prices

Photo gallery for Hotel Portobelo

A modern hotel room with a large bed, bedside tables, a desk, and a chair. - Hotel Portobelo (Guadalajara)
A spacious lobby with a high ceiling, modern lighting fixtures, a large abstract painting, and a seating area with a sofa and a bench. - Hotel Portobelo (Guadalajara)
A reception desk with a clock displaying 'MEXICO' and 'MADRID' labels, a computer monitor, and a wooden panel with a crack. - Hotel Portobelo (Guadalajara)
A hotel entrance with a green wall and illuminated 'PBH' sign, a covered parking area, and a stairway leading to the entrance. - Hotel Portobelo (Guadalajara)
A modern living room with a flat-screen TV mounted on a decorative wall, a wooden floor, and a potted plant. - Hotel Portobelo (Guadalajara)
Located close to Guadalajara Cathedral and Avienda Chapultepec, Hotel Portobelo provides a coffee shop/cafe, dry cleaning/laundry services, and a bar. The on-site Mexican cuisine restaurant, PBH, serves breakfast. In addition to a business center, guests can connect to free in-room WiFi.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Business services

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room (Dos Camas Matrimoniales)

A hotel room with two beds, a nightstand, a wall-mounted lamp, and a QR code on the nightstand.

Standard Double Room (Dos Camas Matrimoniales)

9.6 out of 10
Exceptional
(36 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Double Room with Two Double Beds

A hotel room with two beds, a nightstand, and a lamp.

Double Room with Two Double Beds

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room

A hotel room with a large bed, two bedside tables, a nightstand, a pillow, a blanket, and a wall-mounted lamp.

Standard Room

9.4 out of 10
Exceptional
(294 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Downtown Guadalajara, a neighborhood in Guadalajara, Hotel Portobelo is in the entertainment district and near a metro station. Minerva Roundabout and Basilica de Zapopan are notable landmarks, and travelers looking to shop may want to visit Avienda Chapultepec and Plaza del Sol. Looking to enjoy an event or a game? See what's going on at Jalisco Stadium or Telmex Auditorium. Guests love the hotel's central location. Visit our Guadalajara travel guide
Map
Av Juarez No. 687 Col Centro, Guadalajara, JAL, 44100

What's nearby

  • A cathedral with twin spires, a central fountain, and surrounding trees.
    Templo Expiatorio del Santisimo Sacramento
    7 min walk - 0.4 miles
  • A historic building with ornate architecture, including a large dome and spires.
    Plaza de Armas
    9 min walk - 0.5 miles
  • A large cathedral with two tall spires and a dome, surrounded by trees and streetlights.
    Guadalajara Cathedral
    10 min walk - 0.6 miles
  • A grand theater with red seats, ornate balconies, and a stage.
    Degollado Theater
    14 min walk - 0.8 miles
  • Magno Centro Joyero
    19 min walk - 1.0 mile

Getting around

  • Juarez Station
    2 min walk
  • Don Miguel Hidalgo y Costilla Intl. Airport (GDL)
    43 min drive

Restaurants

  • Churros La Bombilla
    3 min walk
  • Okuma
    1 min walk
  • Tacos El Pastorcito
    3 min walk
  • Babel Club
    4 min walk
  • La Borrasca
    3 min walk

Similar properties

Reception
Hotel Real Maestranza
Downtown Guadalajara
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
9.6 out of 10, Exceptional, 2,341 reviews
Hotel Real Maestranza
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Free self parking on site
  • Extended parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to noon for a fee: MXN 130 to 350 for adults and MXN 130 to 350 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • PBH

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Built in 2007
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • First-run movies

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 130 to 350 for adults, and MXN 130 to 350 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

A car is recommended for transportation to and from this property
Parking height restrictions apply

Frequently asked questions

Is Hotel Portobelo pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Hotel Portobelo?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Portobelo?

Check-out is at noon.

Where is Hotel Portobelo located?

Located in Downtown Guadalajara, this hotel is within a 15-minute walk of Parque Revolucion and Guadalajara Cathedral. University of Guadalajara Assembly Hall and Templo Expiatorio del Santisimo Sacramento are also within 10 minutes. Juarez Station is only a 2-minute walk and Plaza Universidad Station is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Hotel Portobelo Reviews

9.6

Exceptional

9.6

Cleanliness

9.4

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 1619 out of 2016 reviews
Rating 8 - Good. 288 out of 2016 reviews
Rating 6 - Okay. 64 out of 2016 reviews
Rating 4 - Poor. 16 out of 2016 reviews
Rating 2 - Terrible. 29 out of 2016 reviews

Reviews

Verified review

10/10 Excellent

Francisca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, friendly staff.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Joab E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's always a pleasure staying at Portobello, great location, great staff.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and nice rooms. Walkable to the main areas and train station right across the street. Excellent customer service and very clean property.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy and quick check in and check out. Staff and was kind and always helpful!
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Rafael Z

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, staff a little stuffy, but luckily I didn't really need their assistance.
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Carlos Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, nice staff and very efficient
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

FELIPE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Rooms were spacious and modern. Very comfortable beds. Property was well maintained, however staff was not very helpful.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

juan

Liked: Cleanliness
This is a great option the resort is really huge big pool nice rooms and because is all inclusive the price is valued
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet place
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Everardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service I love it the rooms are very clean and comfortable thank you
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Guadalupe Javier

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and clean rooms
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities
We did a 4 night stay at this hotel and can confidently say we would stay again. All staff were very friendly and extremely helpful. From storing our luggage prior to our check in and after check out, to providing ice for our water bottles. The rooms were modern and very clean. The lobby is very nice and clean as well. My only suggestion to the hotel would be to install a mini fridge in the rooms, it would have been nice to have one. Five star stay over all.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Suzanne

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and friendly staff
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jesus

Liked: Cleanliness, amenities, property conditions & facilities
Great service, room was very clean.
Stayed 8 nights in Feb 2026
Verified review

10/10 Excellent

victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location. Walkable to everything you need. Restaurants, shopping, historical area.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, location and as great. Newly renovated from my understanding it’s really nice. I loved the mirror in the bathroom. Some restaurants around the area didn’t have high chairs so that was difficult for us, but thankfully the hotel has a restaurant and high chairs.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location. Is close to a bar area. There is plenty of bars, restaurants and coffee shops shops. Also there is a 7eleven and Oxxo stores right next to. ATMs are close also. Very nice place. Will stay here next time I’d visit GDL
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Juaquin

Liked: Cleanliness, staff & service, property conditions & facilities
Room was great.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

erick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay at this property. It has a great location between the historic center and colonial americana. The rooms are very clean and comfortable. The only drawback is that it is on a very busy intersection, so street noise can be an issue. If possible I would book a room in the back.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Blanca nerida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and cleaning
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Lorne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a relatively new and modern hotel. Very clean and spacious. Our room faced a busy 6 lane street but with insulated windows, was still very quiet. And blackout blinds ensured a nice sleep. Breakfast was good and reasonably priced. The location was ideal; only a 10 walk to the historic centre.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness
Great place to stay in Guadalajara! I have returned many times and will continue to do so. Clean. Pleasant staff. Lots of hot water. Great location.
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is an old hotel but well taken care of Service was excellent Recommend yes
Stayed 3 nights in Jun 2026