Hoteles en Grafton, WV

“Staff was really helpful and nice , clean rooms”

“Good”

“The front desk staff, Lauren in the evening and Morgan on day shift, were excellent! The elevator was out due to circuit hit by lightning about three weeks ago. Lauren explained during check-in and had to use a key to take guests up and down her entire shift. She has the most friendly and positive attitude. When we went in our room, it had not been cleaned. Beds had been slept in but sheets were not changed nor made. Also, used towels on the bathroom floor. Called down to Lauren and she...

“The hotel room had an unpleasant odor.”

“Clean and comfortable ”

“Recepcionista muy rapida y amable”

“estaba en obras la entrada principal, pero el resto del motel estaba bien.”

“El check in fue fácil y rápido, la habitación muy agradable y cómoda, el desayuno estupendo y el servicio del personal muy amable. La ubicación excelente porque está cerca de la autopista pero sin ser ruidosa para las habitaciones. Muy recomendable!”

“I Love the "Best Western Plus hotel:Extra service, well prepared breakfast. Extra hospitality from the server. Oh the best, the room where structure and well organized. Guess what, I am telling all my workmates and staffs about the wonderful services and location of the property. Sooner or later, we are coming right back. Oh wait, I almost forgot the price is so affordable...”

“Excellent ”

“Is really clean very confortable ”

“Very good”

“Excellent ”

“Maid left our door open, we had items taken and have had zero follow up from the hotel nearly 4 days later. When reported to the front desk staff, she was rude and unhelpful- seemed to care O%. I have had to email and call corporate to even find out what the policy is for this. Terrible customer service from the front desk- had she handled things better and shown any concern for over 2k in missing property, I’d not have been as mad. We stay Mariotts all the time and this hotel was poorly...

“Hotel appearance filthy. Felt very unsafe there. Literally laid towels on room floor instead of being barefoot on carpet. Smelled pot in hallway as I was walking to room. Outer doors were propped open with rocks. Holes in hallway walls. Outside stairs were overgrown with tree branches hanging over and unsafe. Steps to outside entrance needed swept. All in all I would never recommend staying at this hotel.”

“Wasn’t super impressed for what I paid. Room was dusty and not the cleanest. Never seen a house keeper.”

“Excelente hotel, muy bueno.”