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Ruby by Serain Residences

Property class: 4

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Photo gallery for Ruby by Serain Residences

A balcony with wicker furniture overlooking a river and cityscape. - Ruby by Serain Residences (Surfers Paradise)
A modern bedroom with a large window, a bed with a teal blanket, and a city view. - Ruby by Serain Residences (Surfers Paradise)
A modern kitchen with a refrigerator, stove, and sink, a round dining table with chairs, and a large balcony with a view of the ocean. - Ruby by Serain Residences (Surfers Paradise)
A modern living room with a grey sofa, a white coffee table, and a large TV on the left wall. - Ruby by Serain Residences (Surfers Paradise)
A nighttime pool area with lounge chairs and umbrellas, surrounded by buildings. - Ruby by Serain Residences (Surfers Paradise)
Close to Surfers Paradise Beach and Cavill Avenue, Ruby by Serain Residences provides a terrace, a garden, and laundry facilities. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym.

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Kitchen
  • Washer
  • Dryer
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Economy Apartment, 1 Bedroom

A modern hotel room with a large bed, a nightstand, and a window offering a city view.

Economy Apartment, 1 Bedroom

  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Economy Apartment, 2 Bedrooms

A modern hotel room with a large bed, a nightstand, a lamp, and a city view through large windows.

Economy Apartment, 2 Bedrooms

  • 75 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

View all photos for Economy Townhome, 3 Bedrooms, Non Smoking

A modern hotel room with a large bed, a nightstand, and a view of a balcony with plants.

Economy Townhome, 3 Bedrooms, Non Smoking

  • 150 sq m
  • 3 bedrooms
  • Sleeps 9
  • 1 Queen Bed, 4 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Premier Apartment

A high-rise building with a view of the ocean and other buildings.

Premier Apartment

  • Partial ocean view
  • 124 sq m
  • 3 bedrooms
  • Sleeps 9
  • 1 King Bed, 4 Twin Beds and 2 Double Sofa Beds
  • Free WiFi

About the neighborhood

Located near the beach, Ruby by Serain Residences is in Surfers Paradise, a neighborhood in Gold Coast. Cavill Avenue and Pacific Fair Shopping Centre are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Warner Bros. Movie World and Dreamworld. Looking to enjoy an event or a game while in town? See what's happening at Gold Coast Turf Club or Broadbeach Sports and Recreation Centre. Visit our Gold Coast travel guide
View more Apartments in Gold Coast
Map
9 Norfolk Avenue, Surfers Paradise, QLD, 4217

What's nearby

  • A coastal city with a long beach, high-rise buildings, and a river.
    Surfers Paradise Beach
    7 min walk - 0.4 miles
  • A tram with a sign indicating directions to Cavill Avenue, Cavill Mall, Beach, and Ferry Cruise Terminal.
    Cavill Avenue
    10 min walk - 0.6 miles
  • Budds Beach
    3 min walk - 0.2 miles
  • Chevron Renaissance
    7 min walk - 0.4 miles
  • Slingshot
    12 min walk - 0.7 miles

Getting around

  • Cypress Avenue Station
    7 min walk
  • Helensvale Station
    22 min drive
  • Coolangatta Airport (OOL)
    44 min drive

Restaurants

  • Sandbar
    11 min walk
  • Chiangmai Thai Restaurant
    7 min walk
  • Clock Hotel
    9 min walk
  • Nosh Pan Asian
    8 min walk
  • Betty's Burgers & Concrete Co.
    10 min walk

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  • Pool
  • Kitchen
  • Washer
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Property amenities

Beach

  • Beach nearby

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site

Kitchen

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • LED TV

Outdoor areas

  • Barbecue grill
  • Furnished balcony
  • Garden
  • Outdoor furniture
  • Terrace

Laundry

  • Laundry facilities
  • Washer/dryer

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • No elevator
  • Thin carpet in room
  • Smoking not allowed

Services and conveniences

  • Daily housekeeping
  • Guidebooks
  • Iron/ironing board

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 7 units
  • Garden

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [3355 Surfers Paradise Blvd, Surfers Paradise QLD 4217]
Guests planning to arrive outside of normal check-in hours will receive an email within 72 hours before arrival with check-in instructions and lockbox information; access will be through a private entrance
If you arrive at the property after hours, you'll need to check in at an alternate location: [3355 Surfers Paradise Blvd, Surfers Paradise QLD 4217]
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Lockbox, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of AUD 300 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

This property does not have elevators

Frequently asked questions

Does Ruby by Serain Residences have a pool?

Yes, this property has an outdoor pool.

Is Ruby by Serain Residences pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Ruby by Serain Residences?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM.

What time is check-out at Ruby by Serain Residences?

Check-out is at 10:00 AM.

Where is Ruby by Serain Residences located?

Located in Surfers Paradise, this apartment building is within a 10-minute walk of Budds Beach and Surfers Paradise Beach. Cavill Avenue and Gold Coast Convention and Exhibition Centre are also within 3 mi (5 km). Cypress Avenue Station is 7 minutes by foot.

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Reviews

Ruby by Serain Residences Reviews

6.0

7.2

Cleanliness

6.2

Amenities

6.6

Property conditions & facilities
Rating 10 - Excellent. 9 out of 30 reviews
Rating 8 - Good. 2 out of 30 reviews
Rating 6 - Okay. 7 out of 30 reviews
Rating 4 - Poor. 2 out of 30 reviews
Rating 2 - Terrible. 10 out of 30 reviews

Reviews

Verified review

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, communication
Prooerty was well managed as didnt realise was schoolies time but was still quiet & security was good. Was a good stay
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Kristel

Liked: Cleanliness, room comfort, communication

Excellent Apartment! Highly recommended.♥️

The apartment is so clean and the design is perfect. So quiet and loving the ambiance and all. Perfect for couple and families to stay. Free parking and very close to surfers paradise. The area wasn't noisy at all and you will enjoy your stay. Excellent!
Stayed 4 nights in Dec 2024
Verified review

6/10 Okay

Kenneth William

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
Property was good, clean and conveniently located. Communication leading to check in really soured the experience
Stayed 2 nights in Jun 2024
Verified review

6/10 Okay

Natasha

Liked: Amenities, communication
Disliked: Cleanliness
For the money, is a no. I have stayed at the Ruby as a hotel guest previously, and I have now stayed at the Ruby as Serain resident guest. Every day of the week I would chose and prefer to stay at the ruby as a hotel guest, because the room was cleaner, fresher and in a far better condition.
Stayed 2 nights in Sep 2025
Verified review

6/10 Okay

Verified traveler

Liked: Communication
Disliked: Cleanliness

A bit iffy

The hotel was in great proximity to everything we needed. Great parking, easy access with keykards but also secure. The apartment itself was quite dirty. Lots of dust which triggered asthmatics. Also the batteries need to be changed in the smoke detection, beeping through the night. The floors had not been clean and toenails were in the carpet. The air conditioner in the 2nd bedroom was leaking onto the wardrobe door and carpet. The main concern was the bed in the main bedroom. The sheets had makeup on them and there were visible handprints on the headboard in what looked like lubricant. With no other option of spare blankets, we had to sleep on the bed. Not cool.
Stayed 2 nights in Jan 2024
Verified review

6/10 Okay

s

Liked: Cleanliness
Disliked: Property conditions & facilities
Noisy
Stayed 4 nights in Jan 2025
Verified review

2/10 Terrible

Tryphosa

Disliked: Cleanliness, property conditions & facilities
Hi, Disaster Checkin with Serain Key pickup - wasn't able to collect key using the code provided from the confirmed booking Room was not ready and we waited for the cleaner to do the room til late in the night Room had patched up floorings so didn't expect this trip to be like this
Stayed 2 nights in May 2025
Verified review

2/10 Terrible

Rochelle

Disliked: Cleanliness, amenities, property conditions & facilities, communication
​The condition of this apartment upon our arrival was completely unacceptable. I am rating this experience 0 stars and demand an explanation as to why it was rented out in this state. ​The general lack of cleanliness was appalling. We found marks on the blinds and the floors were visibly dirty, so much so that I had to clean them myself. The lounge was also so unclean that we had to use our own blanket just to sit on it. Furthermore, the fridge made an unacceptably loud noise, adding to our discomfort. ​It is baffling that this apartment was released to a guest without a thorough cleaning. The standard of hygiene provided was simply inadequate and completely ruined our initial impression and overall stay. ​I would strongly caution others against booking this apartment until the management can guarantee a dramatic improvement in their cleaning and maintenance standards.
Stayed 2 nights in Sep 2025
Verified review

2/10 Terrible

MASUMI

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities, communication
問題だらけだった
Stayed 4 nights in Dec 2025
Verified review

2/10 Terrible

David

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Where do I start, the treasure hunt for the keys. The second key in a different location🙄 The apartment was dirty and run down and depressing. 3 knives, 3 forks, 3 spoons, what’s with that😡 too bad if you want to have anyone around for a bbq, I went out and brought more cutlery. Everything was cheap and nasty. Will never stay there again.
Stayed 11 nights in Aug 2023
Verified review

4/10 Poor

Aya

Liked: Cleanliness
Disliked: Communication
terrible communication. No one is going to answer the phone after hours. No staff to get help. If you are checking in after hours, be careful because they will never going to answer the call if you need help. We couldn’t check in because they haven’t send us the check in details and we were trying to get help but no one answers the phone nor reply to my email for quite a long time. Very disappointing with the communication.
Stayed 1 night in Dec 2021
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean property. Great size for a family of three. Close to everything but can be quite noisy because of the hotel next door.
Stayed 1 night in Apr 2021
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities, communication
The quality of accommodation was to a high standard, beautiful building. I would like to see the bar area being used for what it is. The area could be heartbeat of the hotel and GP would be the big winner.
Stayed 1 night in Mar 2021
Verified review

8/10 Good

kuei jen

Stayed 2 nights in Feb 2026
Verified review

6/10 Okay

Pinyu

Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Sacha

Stayed 3 nights in Oct 2025
Verified review

6/10 Okay

Tenylle

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
Stayed 2 nights in Oct 2025
Verified review

2/10 Terrible

Tracey

Stayed 1 night in Apr 2024
Verified review

6/10 Okay

Keeli

Liked: Cleanliness, communication
Stayed 2 nights in Jan 2024
Verified review

2/10 Terrible

David

Liked: Cleanliness, room comfort
Disliked: Communication
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Brett

Stayed 6 nights in Dec 2023
Verified review

4/10 Poor

Stephen

Stayed 4 nights in Dec 2023
Verified review

10/10 Excellent

Luca

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Verified review

2/10 Terrible

Amrit

Disliked: Cleanliness, communication
Stayed 4 nights in Apr 2023
Verified review

10/10 Excellent

Casey

Stayed 2 nights in Jul 2022