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Tru By Hilton Gaylord, MI

Property class: 2.5

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Photo gallery for Tru By Hilton Gaylord, MI

A modern lobby with a sectional sofa, two armchairs, a coffee table, and a kitchen area in the background. - Tru By Hilton Gaylord, MI (Gaylord)
A modern hotel building with a prominent 'tru by Hilton' sign, multiple floors, and a well-lit entrance. - Tru By Hilton Gaylord, MI (Gaylord)
A modern hotel reception area with a curved wooden reception desk, a digital display, and a decorative wall with a pattern of circles. - Tru By Hilton Gaylord, MI (Gaylord)
A modern reception area with a vending machine, a seating area, and a decorative wall. - Tru By Hilton Gaylord, MI (Gaylord)
A modern lounge area with seating, pendant lighting, and a visible restaurant sign. - Tru By Hilton Gaylord, MI (Gaylord)
Consider a stay at Tru By Hilton Gaylord, MI and take advantage of a free breakfast buffet, a grocery/convenience store, and a 24-hour gym. Free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), is available to all guests, along with a 24-hour business center and a snack bar/deli.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Room, 1 King Bed

A modern hotel room with a large bed, a nightstand, a wall-mounted lamp, and a blue accent wall.

Room, 1 King Bed

8.6 out of 10
Excellent
(74 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible

A modern bathroom with a wooden vanity, a large mirror, and a towel shelf.

Room, 1 King Bed, Mobility Accessible

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Hearing Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

A hotel room with two beds, a nightstand, and a lamp.

Room, 2 Queen Beds

8.8 out of 10
Excellent
(43 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Mobility Accessible

A hotel room with two beds, a desk, a TV, and a colorful abstract painting on the wall.

Room, 2 Queen Beds, Mobility Accessible

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

A wheelchair-accessible shower stall with a bench, grab bars, and a towel rack.

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Hearing Accessible (Hearing)

A hotel room with two beds, a nightstand, and a lamp.

Room, 2 Queen Beds, Hearing Accessible (Hearing)

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Gaylord is home to Tru By Hilton Gaylord, MI. Otsego County Historical Museum and Call of the Wild Museum are cultural highlights, and some of the area's activities can be experienced at Bavarian Falls Park and Otsego Golf Club. Otsego County Sportsplex and Gaylord Discovery Center are also worth visiting. Take in the nearby slopes with ski runs and a ski area, or check out other outdoor activities such as snow tubing and snowshoeing. Visit our Gaylord travel guide
Map
1048 WEST MAIN STREET, Gaylord, MI, 49735

What's nearby

  • A cable car system with passengers, set against a backdrop of autumn-colored trees.
    Boyne Mountain
    25 min drive - 25.2 miles
  • An aerial view of a turquoise sea with boats anchored near the shore.
    Torch Lake
    43 min drive - 45.4 miles
  • Otsego County Historical Museum
    17 min walk - 0.9 miles
  • Call of the Wild Museum
    1 min drive - 1.6 miles
  • Bavarian Falls Park
    1 min drive - 1.6 miles

Getting around

  • Pellston, MI (PLN-Pellston Regional)
    49 min drive

Restaurants

  • McDonald's
    9 min walk
  • Taco Bell
    6 min walk
  • Qdoba Mexican Eats
    8 min walk
  • Starbucks
    10 min walk
  • Panera Bread
    10 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • 24-hour business center
  • Computer station
  • Coworking space

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Built in 2021
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Tru By Hilton Gaylord, MI have a pool?

Yes, this property has an indoor pool.

Is Tru By Hilton Gaylord, MI pet-friendly?

Yes, Tru By Hilton Gaylord, MI allows cats and dogs (limit 2 total) with a maximum weight of up to 75 lbs per pet. There's a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Tru By Hilton Gaylord, MI?

Check-in begins at 3:00 PM.

What time is check-out at Tru By Hilton Gaylord, MI?

Check-out is at noon.

Where is Tru By Hilton Gaylord, MI located?

Situated in Gaylord, this hotel is within 1 mi (2 km) of Otsego County Historical Museum, Call of the Wild Museum, and Bavarian Falls Park. Otsego Memorial Hospital and Otsego County Sportsplex are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Tru By Hilton Gaylord, MI Reviews

8.8

Excellent

9.2

Cleanliness

8.6

Amenities

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 409 out of 654 reviews
Rating 8 - Good. 136 out of 654 reviews
Rating 6 - Okay. 63 out of 654 reviews
Rating 4 - Poor. 22 out of 654 reviews
Rating 2 - Terrible. 24 out of 654 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and comfortable beds
Stayed 2 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nicely located and clean.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great
Stayed 3 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The staff were excellent!! Too bad they can’t get enough staff!! The staff that was there was working their tails off!!
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Desk person was gracious enough to loan me the remote for tv in the lobby so that I could watch my football game while my wife was studying for a test in our room!!! Very kind
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed a very short time, one night. Our room was very clean, didn’t need to worry about using a room that thousands have prior to our stay. Breakfast was very delicious, pancakes are always a fan favorite. Had 4 different cereal options, cheese omelette, sausage patties, and plain yogurt with granola pieces + different jam options.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, glass-in shower, no tub, bather has built in make-up mirror, nice size TV, breakfast was great… would recommend this hotel
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room provided was adequate, but not as had been reserved and confirmed. Warm breakfast was appreciated.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean hotel and room. Front desk staff was incredibly helpful, even letting me know the best door to park by for the shortest walk to our room on a rainy day. Room was spacious and clean, breakfast was good and the lobby had way more to offer than most other hotels we've stayed at.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean and comfortable. Breakfast was good
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean and comfortable rooms
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms, nice clean bathroom, and well-maintained facility. Loved the pool table and kid-friendly area in the lobby!
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The room was clean and up to date. The only issue was that I had to try three different TV remote controls from the front desk before I got one that worked. Certainly not the end of the world but slightly frustrating.
Stayed 1 night in Sep 2026
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
For the age of the facility, it is showing wear. The room was clean. During the 00000
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crystal, the assistant general manager, was amazing. She was extremely helpful as well all the other staff. We were offered great food and activity recommendations and they worked with us when our plans changed. We would definitely stay again!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this location as it was pet friendly. Room was perfect, the breakfast was great and the staff was very helpful. The young lady at the desk was very knowledgeable concerning local restaurants, and her recommendations were spot on!
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer property. Clean, bright, no germy, dust holding, carpet on the floor but have plank vinyl. Amenities like shower needs and lotion and hand wash in place. Bright colors in room. Room is small but lovely.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, great staff and wonderful breakfast!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! New and very clean. The pool is a little challenging with small kids because it's lowest depth is 3 ft, but for others that may not be an issue.
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
clean and friendly staff. This is a no thrills room. A bed and tv. No closet storage, A basic breakfast. It works if only there to sleep.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great rooms and staff
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great stay very kid friendly, pool is perfect for younger kids!
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The hotel is very clean, staff friendly and a good value
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location to skiing. Nice room.
Stayed 2 nights in Jan 2026