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Comfort Suites Gatlinburg Downtown-Convention Center

Property class: 2.5

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Photo gallery for Comfort Suites Gatlinburg Downtown-Convention Center

A modern living room with sofas, a coffee table, and a TV. Large windows offer a view of the outside. - Comfort Suites Gatlinburg Downtown-Convention Center (Gatlinburg)
A covered outdoor area with a fireplace, seating, and a view of the surrounding landscape. - Comfort Suites Gatlinburg Downtown-Convention Center (Gatlinburg)
A modern hotel building with a sign reading "Comfort Suites." - Comfort Suites Gatlinburg Downtown-Convention Center (Gatlinburg)
A modern kitchen with a central island, wooden cabinets, and a blue ceiling. - Comfort Suites Gatlinburg Downtown-Convention Center (Gatlinburg)
A modern reception desk with a wooden finish, a wall-mounted crescent moon decoration, and pendant lighting. - Comfort Suites Gatlinburg Downtown-Convention Center (Gatlinburg)
A short walk from Anakeesta and Ripley's Aquarium of the Smokies, Comfort Suites Gatlinburg Downtown-Convention Center provides a free breakfast buffet, laundry facilities, and a fireplace in the lobby. In addition to a gym and a snack bar/deli, guests can connect to free in-room WiFi.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Suite (Double Queen, Handicapped)

A hotel room with two beds, a desk, a nightstand, and a large window.

Suite (Double Queen, Handicapped)

10.0 out of 10
Exceptional
(4 reviews)
  • 46 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed
  • Free wired internet

View all photos for Suite (One Bed King, Handicapped Impaired)

A hotel room with a large bed, two bedside tables with lamps, a desk, and a chair.

Suite (One Bed King, Handicapped Impaired)

8.8 out of 10
Excellent
(3 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free wired internet

View all photos for Suite (Wide King, Handicapped, HEARING)

A modern hotel room with a large bed, a nightstand with a lamp, and a mirror on the wall.

Suite (Wide King, Handicapped, HEARING)

7.0 out of 10
Good
(2 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free wired internet

View all photos for Suite, 1 King Bed (Handicapped Impaired)

A hotel room with a large bed, a desk, a chair, a nightstand, and a wall-mounted lamp.

Suite, 1 King Bed (Handicapped Impaired)

9.2 out of 10
Wonderful
(7 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite (Double Queen, Handicapped Impaired)

A hotel room with two beds, a green patterned wall, and a small kitchenette.

Suite (Double Queen, Handicapped Impaired)

8.8 out of 10
Excellent
(15 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite (Double Queen)

A hotel room with two beds, a green accent wall, a small desk with a lamp, and artwork on the wall.

Suite (Double Queen)

9.6 out of 10
Exceptional
(223 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed
  • Free wired internet

View all photos for Suite, 1 King Bed (Handicapped)

A hotel room with a large bed, bedside tables, a desk, and a green accent wall.

Suite, 1 King Bed (Handicapped)

10.0 out of 10
Exceptional
(4 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite (Wide King, Handicapped, HEARING)

A hotel room with a large bed, bedside tables with lamps, a TV, and a seating area with a chair and a small table.

Suite (Wide King, Handicapped, HEARING)

9.0 out of 10
Wonderful
(4 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite (One Bed King, Handicapped, HEARING)

Suite (One Bed King, Handicapped, HEARING) | Premium bedding, down comforters, pillowtop beds, desk

Suite (One Bed King, Handicapped, HEARING)

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free wired internet

View all photos for Suite, 1 King Bed

A hotel room with a large bed, a desk, a chair, a nightstand, a wall clock, and a painting on the wall.

Suite, 1 King Bed

9.4 out of 10
Exceptional
(54 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite (Wide King, HEARING)

A hotel room with a large bed, a nightstand with a lamp, a mirror, and a green accent wall.

Suite (Wide King, HEARING)

8.8 out of 10
Excellent
(3 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite (One Bed King)

A hotel room with a large bed, a nightstand with a lamp, a mirror, and a wall with a geometric pattern.

Suite (One Bed King)

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free wired internet

DOUBLE Accessible-Two Queen Beds

  • Sleeps 4
  • Free wired internet

DOUBLE Accessible KING SIZE BED

  • Sleeps 4
  • Free wired internet

DOUBLE KING SIZE BED

  • Sleeps 4
  • Free wired internet

About the neighborhood

Located in Gatlinburg, Comfort Suites Gatlinburg Downtown-Convention Center is in the city center and in the mountains. Dolly Parton's Stampede Dinner Attraction and Titanic Museum are cultural highlights, and some of the area's popular attractions include Gatlinburg SkyPark and Ripley's Aquarium of the Smokies. Check out an event or a game at The Ripken Experience - Pigeon Forge, and consider making time for Anakeesta, a top attraction not to be missed. Spend some time exploring the area's activities, including snowboarding and skiing. Visit our Gatlinburg travel guide
Map
321 Reagan Drive, Gatlinburg, TN, 37738

What's nearby

  • A building with a stone facade, a green entrance, and flags.
    Gatlinburg Convention Center
    3 min walk - 0.2 miles
  • A park with a playground, a tall tower, and buildings in the background.
    Gatlinburg Space Needle
    5 min walk - 0.3 miles
  • Ripley's Believe It or Not! sign, a red vintage car, and a treehouse-like structure.
    Ripley's Believe It Or Not Museum
    5 min walk - 0.3 miles
  • A rustic outdoor seating area with wooden chairs and tables, American flags, and a stage for live music.
    Ole Smoky Moonshine Distillery
    6 min walk - 0.4 miles
  • A town nestled in a valley with autumn-colored trees, surrounded by mountains.
    Gatlinburg SkyPark
    6 min walk - 0.4 miles

Getting around

  • McGhee Tyson Airport (TYS)
    75 min drive

Restaurants

  • Ole Smoky Distillery
    7 min walk
  • Sugarlands Distilling Co.
    7 min walk
  • Puckers Sports Bar
    7 min walk
  • Loco Burro Fresh Mex Cantina
    8 min walk
  • Jason Aldean’s Kitchen & Rooftop Bar
    10 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Ski storage
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • Computer station

Outdoors

  • In the mountains
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 on-site accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (60 inch wide door)
  • Front entrance ramp
  • Pool hoist on site
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 2024
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 7:00 AM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are available for USD 25.0 per night

Free cribs are available on request at the property

Property payment types

American ExpressDiscoverMastercardVisa

Important information

Optional extras

  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Comfort Suites Gatlinburg Downtown-Convention Center have a pool?

Yes, this property has an indoor pool. Pool access is from 10:00 AM–10:00 PM.

Is Comfort Suites Gatlinburg Downtown-Convention Center pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Comfort Suites Gatlinburg Downtown-Convention Center?

Check-in start time: 4:00 PM; Check-in end time: 7:00 AM. Late check-in is available during limited hours.

What time is check-out at Comfort Suites Gatlinburg Downtown-Convention Center?

Check-out is at 11:00 AM.

Where is Comfort Suites Gatlinburg Downtown-Convention Center located?

Located in the heart of Gatlinburg, this hotel is within a 5-minute walk of Gatlinburg Ziplines and Gatlinburg Convention Center. Great Smoky Mountains National Park and Gatlinburg SkyPark are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Comfort Suites Gatlinburg Downtown-Convention Center Reviews

9.2

Wonderful

9.6

Cleanliness

9.0

Amenities

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 1141 out of 1648 reviews
Rating 8 - Good. 354 out of 1648 reviews
Rating 6 - Okay. 98 out of 1648 reviews
Rating 4 - Poor. 23 out of 1648 reviews
Rating 2 - Terrible. 32 out of 1648 reviews

Reviews

Verified review

10/10 Excellent

Nalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, clean rooms and good breakfast!
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean the lobby the rooms all very nice. Very nice place to stay !
Stayed 3 nights in Sep 2026
Verified review

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious, reasonable, good location and quiet.
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms and a great breakfast
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in good location, walking distance to town. Personnel very friendly and knowledgeable. Room clean and very roomy. Definitely recommend
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The staff were very friendly and everything was clean.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members were friendly and welcoming. The hotel was clean and so were the hotel grounds. The parking lot is a bit small for large vehicles. The breakfast waffles and coffee were delicious. We would stay here again.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Location was awesome, no need to look for parking, just a short walk from the shops. The place was always clean and the staff very professional.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Man

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice facility, breakfast was very good
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean; property well maintained; close to downtown area within walking distance; staff very courteous
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Tanushri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located just a five-minute walk from all the hustle and bustle, restaurants, and attractions, while at the same time being nicely secluded from the noise.
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to the main street of attraction. Clean and affordable
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Laxman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located at a convenient place to go around the city and enter the Smoky Mountains. Clean rooms. Parking is very convenient.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very nice. We had one of the nicest hotel room we have ever stayed in. It was a two room suite. Very nice. I would highly recommend this hotel snd will definitely come back.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Manhel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location walking distance to all downtown attractions. Clean and nice
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel seems very new. We didn’t have an ice machine on our floor yet and I think it only because the hotel is so new. Staff was friendly and allowed us to have a late check out.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, good service.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Carlita

Liked: Cleanliness, staff & service, amenities
It’s close to the strip . Good customer service.
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was 2 yrs old so very nice yet. The Staff was helpful & friendly. The strip was a few blocks away & uphill on the way back. Overall it was a great place to stay!!
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very clean and housekeeping staff were amazing!
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Maizoua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location close to Anakeesta!
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities
The parking lot is excruciatingly small. But the staff is great! Normal hotel things. Nothing fancy, just a place for business people to stay whilst in town for work. Or families for a vacation to the area.
Stayed 4 nights in Aug 2026
Verified review

8/10 Good

Jenelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Walkable, friendly staff, free breakfast, free parking Cons: front desk out reach at night I had to call the number using my cellphone, you can hear stomping above floor. I recommend the last floor on top, if you want to sleep.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Maricela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, air conditioning was great. You can cook in the villa, pots , utensils available. All you have to do is buy groceries.
Stayed 1 night in Aug 2026