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Mercure Neu-Isenburg

Property class: 4

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Photo gallery for Mercure Neu-Isenburg

A modern bar area with a checkered floor, bar stools, and a counter with a glass display. - Mercure Neu-Isenburg (Neu-Isenburg)
A modern restaurant interior with wooden herringbone flooring, a mix of seating including tables and booths, and large windows providing natural light. - Mercure Neu-Isenburg (Neu-Isenburg)
Room - Mercure Neu-Isenburg (Neu-Isenburg)
A modern reception area with a black reception desk, blue chairs, and a wooden floor. - Mercure Neu-Isenburg (Neu-Isenburg)
A modern lounge area with large windows, comfortable seating, and a visible departure lounge sign. - Mercure Neu-Isenburg (Neu-Isenburg)
Located close to Deutsche Bank Park, Mercure Neu-Isenburg provides a terrace, a shopping mall on site, and dry cleaning/laundry services. In addition to a bar and a gym, guests can connect to free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

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Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Classic Room, 2 Twin Beds

Room

Classic Room, 2 Twin Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Privilege, Room, 1 King Bed

A hotel room with a large bed, bedside tables, a desk, a chair, and a wardrobe.

Privilege, Room, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Superior Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(6 reviews)
  • 23 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Superior Room, 2 Twin Beds

A hotel room with a bed, a yellow chair, a wall-mounted lamp, and framed pictures.

Superior Room, 2 Twin Beds

8.0 out of 10
Very good
(5 reviews)
  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a hanging chair, and a view of hot air balloons.

Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Classic Double Room, 1 Double Bed

A hotel room with a bed, a desk, a chair, and a television.

Classic Double Room, 1 Double Bed

8.8 out of 10
Excellent
(10 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

About the neighborhood

Located in Neu-Isenburg, Mercure Neu-Isenburg is in the city center and near the airport. Festhalle Frankfurt and Alte Oper are cultural highlights, and some of the area's notable landmarks include Main Tower and Römerberg. Looking to enjoy an event or a game while in town? See what's going on at Deutsche Bank Park. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area. Visit our Neu-Isenburg travel guide
Map
Frankfurter Strasse 190, Neu-Isenburg, HE, 63263

What's nearby

  • A large, modern stadium with a curved roof and multiple levels of seating.
    Deutsche Bank Park
    9 min drive - 4.8 miles
  • An ornate stone archway with intricate carvings and a cobblestone path leading through a lush garden.
    Gateway Gardens
    10 min drive - 6.1 miles
  • A modern building with a glass facade and a highway sign indicating directions to various cities.
    The Squaire
    12 min drive - 7.6 miles
  • Frankfurt City Forest
    8 min drive - 4.2 miles
  • Lufthansa Flight Training Center
    13 min drive - 8.6 miles

Getting around

  • AirPlus Dornhofstraße Neu-Isenburg Station
    11 min walk
  • Neu-Isenburg Stadtgrenze Tram Stop
    16 min walk
  • Frankfurt Airport (FRA)
    16 min drive

Restaurants

  • Naturfreundehaus
    11 min walk
  • Kartoffelstubb Bei Lukas
    6 min walk
  • Der Bäcker Eifler
    2 min walk
  • San Remo
    10 min walk
  • Cafe Ernst
    10 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Self parking on site (EUR 16 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 9:30 AM on weekends; EUR 24 for adults and EUR 10 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Shopping mall

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 on-site accessible parking spaces
  • Elevator
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)

More

  • 1 building
  • 5 floors
  • At least 80% organic food
  • Banquet hall
  • Built in 2003
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 30
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 30

Special check-in instructions

The front desk is open daily from 6:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of EUR 12.00 per accommodation, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
1 child, up to the age of 14 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for full breakfast: approximately EUR 24.00 for adults and EUR 10 for children
  • Self parking fee: EUR 16.00 per night (in/out privileges)
  • Pet fee: EUR 12.00 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property class

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Frequently asked questions

Is Mercure Neu-Isenburg pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 12.00 per accommodation, per night. Service animals are exempt from fees.

How much is parking?

Self parking is available for EUR 16.00 per night. There is free parking nearby.

What time is check-in at Mercure Neu-Isenburg?

Check-in start time: 3 PM; Check-in end time: midnight. Early check-in is available for a fee of EUR 30 (subject to availability). After-hours check-in is not available.

What time is check-out at Mercure Neu-Isenburg?

Check-out is at noon. Late check-out is available for EUR 30 (subject to availability).

Where is Mercure Neu-Isenburg located?

Located in the heart of Neu-Isenburg, this hotel is within 6 mi (10 km) of Deutsche Bank Park, MyZeil, and Main Tower. Frankfurt Christmas Market and Römerberg are also within 6 mi (10 km). Neu-Isenburg Stadtgrenze Tram Stop is 16 minutes by foot and AirPlus Dornhofstraße Neu-Isenburg Station is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mercure Neu-Isenburg Reviews

8.4

Very Good

8.6

Cleanliness

7.2

Location

8.8

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 97 out of 243 reviews
Rating 8 - Good. 97 out of 243 reviews
Rating 6 - Okay. 36 out of 243 reviews
Rating 4 - Poor. 6 out of 243 reviews
Rating 2 - Terrible. 7 out of 243 reviews

Reviews

Verified review

6/10 Okay

Liked: Staff & service
Friendly staff
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel!! Everybody is so nice. Great breakfast buffet. Quiet, nice beds, perfect location.
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hospitable and clean

The staff was very hospitable and attentive and friendly, location was great
Stayed 9 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, central location.
Stayed 10 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

A aeroplane themed hotel with comfy beds which was perfectly located for my business trip. Check out the Thai restaurant next door, was tip top
Stayed 1 night in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Visiting family so only used as a base to sleep. Clean and convenient for our needs
Stayed 8 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly and welcoming

Nice hotel in the center of Neu-Isenburg. Close to shopping, restaurants etc. Hotel has an ‘airline’ theme and is very cozy. Staff super friendly. Bed suited me fine. Breakfast was good with lots of options. I enjoyed my stay very much.
Stayed 2 nights in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was a nice size but room was very hot and air conditioning unit was mainly putting out hot air despite being on the coolest setting. Mattress seemed very thin as well. Overall services nice and general cleanliness very good.
Stayed 5 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel. too bad A/C wasn't working well
Stayed 4 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind and friendly staff
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Breakfast was great and the staff was excellent and very helpful.
Stayed 3 nights in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hote
Stayed 4 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty rooms, good breakfast, parking garage, friendly staff.
Stayed 1 night in Sep 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

A nice stay for this business trip.

Nice hotel with themed decoration - aviation - and general good service. Comfortable room and bed as well.
Stayed 2 nights in Oct 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prima Business Hotel, alles top
Stayed 1 night in Dec 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, quiet room. Perfect for an early flight out of FRA.
Stayed 1 night in Nov 2022
Verified review

6/10 Okay

Liked: Staff & service
The property was good near shopping
Stayed 3 nights in Jul 2023
Verified review

8/10 Good

Liked: Cleanliness
Clean
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, underground parking is nice with the heat this summer. Didn't like needing to request house keeping if it was wanted, not a big issue. Real nice hotel.
Stayed 6 nights in Jul 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Nice and comfy but remember to ask room cleaning !

Very good and discreet hotel, personnel professional and kind. I appreciated easy parking and breakfast full selection ... on the other side, the room cleaning deleted if not specifically requested is not in line with any habit and need.
Stayed 7 nights in Sep 2022
Verified review

6/10 Okay

Liked: Property conditions & facilities
frustrating hotel, everything comes with additional charge. You want to check in 1 hr before 3pm €30, use the gym €5, check out at 1pm €30... room wasn't made, water not replaced, toilet in room when arrived was not clean, no loo paper.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Ok
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint would be a poor wifi signal in the room I was in
Stayed 7 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
No reception after 11 pm so if your flight is late you will have to sleep on the street!
Stayed 4 nights in Oct 2024