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The Carlton Hotel

Property class: 3

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Photo gallery for The Carlton Hotel

A marina with various boats docked, a bridge in the background, and buildings on a hill. - The Carlton Hotel (Folkestone)
A hallway with patterned wallpaper and a carpeted floor, leading to a room with a blue-lit door. - The Carlton Hotel (Folkestone)
A hallway with patterned wallpaper, a staircase, and a framed artwork on the wall. - The Carlton Hotel (Folkestone)
A hotel room with two single beds, a desk with a chair, a television, and a window with curtains. - The Carlton Hotel (Folkestone)
A multi-story building with balconies, a gated entrance, and parked cars. - The Carlton Hotel (Folkestone)
A terrace, a fireplace in the lobby, and a bar are just a few of the amenities provided at The Carlton Hotel. Free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and a business center are available to all guests.

Reviews

5.6 out of 10

Popular amenities

  • Breakfast available
  • Business services
  • Bar
  • Housekeeping

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Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Double Room

A hotel room with a bed, a desk, and a television mounted on the wall.

Double Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

A hotel room with two beds, a TV mounted on the wall, a fireplace, and red curtains.

Twin Room

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Sea View

A neatly made bed with a patterned bedspread, a bedside lamp, and a door with a lock.

Double Room, Sea View

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

A hotel room with two beds, a television, a desk with a lamp, and a wardrobe.

Family Room

  • Sleeps 4
  • 2 Double Beds and 1 Twin Bed

View all photos for Single Room

A hotel room with a bed, a desk with a computer, a chair, and a window with curtains.

Single Room

  • 22 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room (Deluxe)

A hotel room with two single beds, a desk with a chair, a television, and a window with curtains.

Family Room (Deluxe)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Room (Extra bed)

A hotel room with a bed, a desk with a television, a chair, a nightstand with a lamp, and a window with curtains.

Double Room (Extra bed)

  • 37 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Twin Room, Sea View

A hotel room with two beds, light green walls, and a painting of a woman on the wall.

Twin Room, Sea View

  • 35 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Double Room, Sea View

A hotel room with a large bed, a television, a nightstand, and a window with curtains.

Classic Double Room, Sea View

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Located in Folkestone, The Carlton Hotel is in the city center and by the sea. Quarterhouse and The Tower Theatre are cultural highlights, and some of the area's activities can be experienced at Folkestone Harbour and Mercure Hythe Imperial Spa Naturel. Looking to enjoy an event or a game while in town? See what's happening at BuildKent Stadium or Crabble Stadium. Visit our Folkestone travel guide
Map
16/19 The Leas, Folkestone, England, CT20 2DU

What's nearby

  • A crocheted sign spelling "PEACE" with red and white flowers, set against a backdrop of a cloudy sky and a view of the sea.
    Leas Cliff Hall
    1 min walk - 0.1 miles
  • A crocheted sign spelling "PEACE" with red and white flowers, set against a backdrop of a cloudy sky and a view of the sea.
    Lower Leas Coastal Park
    1 min walk - 0.1 miles
  • A pebbly beach with a clear sky, a rocky hillside, and buildings in the background.
    Sandgate Beach
    9 min walk - 0.5 miles
  • A lighthouse at dusk with a pink sky.
    Folkestone Harbour
    12 min walk - 0.7 miles
  • A bronze statue of a seated figure with a child on its lap, set against a backdrop of a large, open plaza with a series of arches in the distance.
    Folkestone Beach
    16 min walk - 0.9 miles

Getting around

  • Folkestone Central Station
    11 min walk

Restaurants

  • The Bouverie Tap
    4 min walk
  • McDonald's
    4 min walk
  • The Chambers
    3 min walk
  • Sunshine Cafe
    5 min walk
  • The Radnor Arms
    5 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: GBP 7 for adults and GBP 5 for children
  • A bar/lounge
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business center

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 1880
  • Fireplace in lobby
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 15
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 7 for adults and GBP 5 for children
  • Late check-out fee: GBP 15 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is The Carlton Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Carlton Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at The Carlton Hotel?

Check-out is at 10:30 AM. Late check-out is available for GBP 15 (subject to availability).

Where is The Carlton Hotel located?

Located in the heart of Folkestone, this hotel is steps from Lower Leas Coastal Park and Leas Cliff Hall. Step Short Memorial Arch and Church of St Mary and St Eanswythe are also within 10 minutes. Folkestone Central Station is 11 minutes by foot and Folkestone Harbour Station is 17 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Carlton Hotel Reviews

5.6

5.6

Cleanliness

8.0

Location

6.8

Staff & service

5.0

Property conditions & facilities
Rating 10 - Excellent. 155 out of 1000 reviews
Rating 8 - Good. 196 out of 1000 reviews
Rating 6 - Okay. 211 out of 1000 reviews
Rating 4 - Poor. 164 out of 1000 reviews
Rating 2 - Terrible. 274 out of 1000 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location and seaview and well balancedbetween price and offering
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Liked: Staff & service
Pleasant decor around building , on the whole a good place to stay lovely view , easy to find and well placed .
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to town centre, safe on sight parking.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities
Lovely decor downstairs in the hotel. The room was basic but had what I needed and the hotel was conveniently situated. Low pressure in the shower though so water only trickled out
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel very respectfull staff and clean hotel as well
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness
Good sized room for family of 4! Good location and fine for 1 night!
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value, good location and safe parking. A cooked breakfast would have been nice but you can’t have everything can you?
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel was clean and functional, the building needs a bit of work (floor was sloping in the room) but cheap and cheerful, staff were friendly and helpful.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness
Free parking is included in the price, making this hotel excellent value for money. Although the building is quite old, it is kept clean and well-maintained
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Very good wi fi. Staff very friendly.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a low-price hotel that offers clean, comfortable accommodation that's close to the Channel Tunnel. It's not a modern hotel but represents great value for money. Our room was cozy, but not cramped. It had a pleasant view of the beach. The bed was comfortable and there's plenty of hot water in the bathroom. Free parking is a bonus (many hotels in the area charge extra). The staff were all very friendly and attentive -- we felt welcome and well looked after.
Stayed 1 night in May 2026
Verified review

8/10 Good

Fresh and clean sheets on bed and lovely white towels. Friendly reception staff. Free car park with cctv. Easy check in. Easy access ground floor bedroom. Sadly our shower didnt work ( room 7). Overall a budget stay for 1 night with o ly a 15 min ride/ drive to the Eurotunnel.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room & friendly staff
Stayed 1 night in Dec 2025
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was very run down. The bed was very old ripped and dirty. There were ants on the floor and crawling up the furniture. The wardrobe was broken and the table had a protective vinyl on that had been pulled up. The carpet was disgusting and wet by the window. The bathroom was cleanish but there were repairs that had just not been finished. Like they had painted half the bath with a grey paint and it had splattered everywhere. It was like being back in a 70's bad hotel movie. On the plus side the tv worked and the staff were friendly and accommodating.
Stayed 1 night in Aug 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Best to avoid this place. Location is good but rooms are pretty gross. Walls are paper thin and had to listen to a couple listen to loud music, then have sex for two hours and have a heated argument that culminated in the man punching the wall and kicking his partner out.
Stayed 1 night in May 2026
Verified review

8/10 Good

Travelled by train,bedding and towels spotless,property needs updating.Didnt have breakfast just coffee but everything looked fresh.
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Lovely sea view
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and the room was immaculate Most impressive for me was the bar area which was warm and inviting Thank you for a wonderful stay
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and welcoming
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great night stay at Carlton Hotel

Staff on reception were friendly and helpful and check-in was quick and easy. My room contained everything I required during my stay.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Friendly staff

Very basic, but friendly staff and good location
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Great location near the sea. The hotel is old and characteristic but clean. The staff were friendly and helpful especially the receptionist as she helped with the parking and provided useful info.
Stayed 1 night in Sep 2025
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We had a ground floor room.curtains was ripped boxes left in cupboard bloody tissue on floor door didnt lock so moved us to an upstairs room Which was lovely n clean but bed was dented in middle windows didnt open and bathroom shower was slanted a bit dangerous when water was on but the room bedding was clean all was clean but room was scalding from the heat n windows didnt open I suppose its ok for price we paid just think those things should be sorted
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort
Nice budget hotel. Great location. Coffee and breakfast could be a lot better.
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort
The staff were very friendly and helpful. We only needed a bed for the night and a shower for when we left and for the price we paid we cant fault it.
Stayed 1 night in Jun 2025