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Polat Palandoken

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Photo gallery for Polat Palandoken

A buffet with a variety of dishes and a brick oven pizza station. - Polat Palandoken (Erzurum)
A spacious lobby with a polished floor, a central elevator, and a large abstract mural on the ceiling. - Polat Palandoken (Erzurum)
A large hotel with a distinctive architectural design, situated in a snowy landscape with a view of a river and distant city lights. - Polat Palandoken (Erzurum)
A room with a red patterned wall, wooden paneling, and two wall-mounted lamps. - Polat Palandoken (Erzurum)
An indoor swimming pool with a skylight ceiling, lounge chairs, and a reception area. - Polat Palandoken (Erzurum)
Luxury
5.0 star property
8.6

Excellent

Mountain luxury with indoor pool

Ski enthusiasts enjoy slope-side convenience with direct access to Palandöken Mountain. After an exhilarating day, the indoor swimming pool and steam room offer perfect relaxation. Mornings begin with a superb breakfast buffet to fuel another day of alpine adventure.

Popular amenities

  • Pool
  • Parking included
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room, 1 Queen Bed

A hotel room with a large bed, a bedside table, a lamp, a window with a view of greenery, and a patterned wall.

Deluxe Room, 1 Queen Bed

  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Twin Room, 2 Twin Beds

A hotel room with two beds, a large window, and a view of greenery outside.

Deluxe Twin Room, 2 Twin Beds

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Corner Room

A hotel room with a large bed, a TV, a desk, and a window with a view.

Corner Room

  • Mountain view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for King Suite

A modern hotel room with a flat-screen TV, a sofa, a dining table, and a mirror.

King Suite

  • Mountain view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Comfort Room

A modern hotel room with two beds, a large window with curtains, a hanging light fixture, and a striped carpet.

Comfort Room

  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

About the neighborhood

Located in Palandöken, a neighborhood in Erzurum, Polat Palandoken is near the airport and in the mountains. Yakutiye Medresesi and Çifte Minareli Medrese are local landmarks, and travelers looking to shop may want to visit Forum Erzurum and Rüstem Pasha Caravanserai. Spend some time exploring the area's activities, including skiing. Visit our Erzurum travel guide
Map
Palandoken Kayak Yolu Uzeri, Erzurum, Erzurum, 34800

What's nearby

  • A ski lift with a building in the background.
    Palandöken Mountain
    8 min walk - 0.5 miles
  • Ataturk University
    5 min drive - 2.9 miles
  • Çifte Minareli Medrese
    6 min drive - 3.6 miles
  • Kale
    6 min drive - 3.8 miles
  • Abdurrahman Gazi Tomb
    13 min drive - 5.3 miles

Getting around

  • Palandoken Station
    22 min drive
  • Erzurum (ERZ)
    18 min drive

Restaurants

  • Alabalık Tesisleri
    6 min drive
  • Sway Hotels Lobby Bar
    4 min walk
  • Alpine Restaurant
    2 min walk
  • Şehitler Aile Çay Bahçesi
    3 min drive
  • Polat Erzurum Resort Hotel Mola Cafe
    1 min walk

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  • Parking included
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free valet parking on site

Food and drink

  • Buffet breakfast available for a fee: EUR 15 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Children's club
  • Children's pool
  • Downhill skiing
  • Health club
  • Indoor pool
  • Playground
  • Sauna
  • Shopping
  • Ski passes
  • Ski storage
  • Snowboarding
  • Steam room
  • TV in common areas

Family friendly

  • Children's club
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Terrace

Accessibility

  • No elevator

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Built in 2000
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Bidet
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 6607

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Polat Palandoken have a pool?

Yes, this property has an indoor pool and a children's pool.

Is Polat Palandoken pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Valet parking is free at this property.

What time is check-in at Polat Palandoken?

Check-in start time: 2 PM; Check-in end time: 11:30 PM.

What time is check-out at Polat Palandoken?

Check-out is at noon.

Where is Polat Palandoken located?

This family-friendly Erzurum hotel is located near the airport, within 3 mi (5 km) of Palandöken Mountain, Forum Erzurum and Erzurum State Theatre. Erzurum Museum and Ataturk House Museum are also within 3 mi (5 km).

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Reviews

Polat Palandoken Reviews

8.6

Excellent

8.8

Cleanliness

8.8

Location

8.8

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 16 out of 27 reviews
Rating 8 - Good. 6 out of 27 reviews
Rating 6 - Okay. 3 out of 27 reviews
Rating 4 - Poor. 1 out of 27 reviews
Rating 2 - Terrible. 1 out of 27 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Very good, dining options, nice location, clean rooms.
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
It was lovely
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing and comfortable

Room wide, clean and good equipped Internet very good Breakfast buffet many choices Stuff very helpful and friendly Barking available and free Staying were amazing and comfortable
Stayed 2 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
👍👏👏👏
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Erzurum Palandöken kayak alanına yakışan bir otel. Erzuruma has yemekleri çok nefis. Personel çok iyi. Oteldeki bakım tutum üst düzey.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness
Genel olarak Erzurumda kalınacak en iyi otellerden biri.Kahvaltı süper.Ancak temizlik bence yeterli değil.Özellikle banyo kısmı gözden geçirilmeli.Ayrıca duş başlığı aşırı yetersiz.Duş alırken dayak yer gibi oluyorsunuz.
Stayed 3 nights in Oct 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Haşereler yüzünden uyuyamadım 😡
Stayed 2 nights in Jul 2023
Verified review

6/10 Okay

Liked: Room comfort

Ortalama

Otel çok eski. Yenilenmesine ihtiyacı var. Odalar büyük ve ferah. 5 yıldız standartında bir otel kesinlikle değil. Ortalama 4 yıldız standartında.
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gayet güzel, fiyat performans oranı yeterli.

Bölgedeki 2 adet 5 yıldızlı hotelden birisi. Oda + kahvaltı şeklinde 5 gece konakladık .Hotel konum itibari ile sway hotel ile yan yana. Kendine ait 4 pisti ve 1 adet kısa eğitim pisti var . Gündüz hepsi açıktı, gece kayağı için sadece baştaki eğitim pisti aydınlatılıyor.Aynı zamanda ejder3200 zirvesi ve pistlerine bağlantı telesiyeji mevcut.bu bağlantı telesiyeji akşam 5 e kadar hizmet veriyor . Polat hotel , sway hotel ve ejder3200 pistleri ayrı ayrı skipass sistemi kullanıyor. Ortak bir sistem yok , hepsine ayrı ücret ödemek durumundasınız. Tam pansiyon plus konaklamalarda sanıyorum skipass dahildi. Yoğun bir dönem olmasına rağmen hizmet ve güleryüz eksiksizdi. İçerisindeki Mangal restoranda cağ kebabı mükemmel.mutlaka deneyin. Odalarda restorasyona başlanmış ama genel tasarım ve çoğu eşya 90lar dönemi 5 yıldızlı hotel seviyesinde diyebilirz. Yaşını belli ediyor. Odalar gayet sıcaktı fakat merkezi sistem havalandırma ve yüksek rakım sebebiyle her gece boğazımız kuruyarak uyandık. Havalimanı transferi yine tam pansiyon konaklamalarda dahil iken , kahvaltı şeklinde alınan odalarda ekstra ücrete tabi... Hotel yönetimine fiyatını gözden geçirmelerini tavsiye ederiz, kişi başı 20 euro olan fiyata güldük açıkçası üzgünüm.. Yine de Konaklamadan genel itibariyle memnun kaldık. Notumuzu dikkate alıp pistlere bakan oda verdikleri için teşekkür ediyoruz.
Oda penceresinden pist görünümü
Oda penceresinden pist görünümü
Stayed 5 nights in Jan 2020
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Beklediğimiz gibi değildi

Otel dışardan göründüğü gibi değildi. Odalar dekor olarak kötüydü. Banyo küvetinde hala perde kullanılıyor, su çok az akıyordu. Rahat duş almanız imkansız. Yarim kalmış şampuan şişesi değiştirilmemiş aynen öyle bırakılmıştı, 5 yildizli otelde olmasi gereken bircok banyo malzemesi yoktu. Yarim sise sampuan kullanmak zorunda kaldık. Odada buzdolabı ve bardak dahi yoktu. Icecekler bir çekmecede konmuş ve kitliydi. Sanki odadan bir şey kaçıracağız gibi düşünülmesi üzücü. Otel personeline guleryuzlu hizmetleri için teşekkür ediyorum.
Stayed 1 night in Sep 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent in all respects

Concierge was excellent and persevered finding a bus connection for quite some time which was much appreciated. Very good breakfast and very well appointed facilities.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dicht bij centrum

Uitstekend.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

REZERVASYON

KONAKLAMAMIZ GÜZELDİ. ANCAK EN UCUZ ÜCRET İDDİANIZA RAĞMEN, REZERVASYONDAN 1 HAFTA ÖNCE OTELDE UYGULANAN VE REZERVASYON SÜRESİNCE DE GEÇERLİ OLAN ÖDENEN ÜCRETİN 1/2 DEN DAHİ DAHA UCUZ KONAKLAMA BEDELİNİ GÖRÜNCE ÇOK RAHATSIZ OLDUK
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super Lage,sehr schön für Familien

Sehr schöne Lage etwas oberhalb der Stadt Erzurum am Fusse der Bergen (schön!). Schöne Aussicht vom Hotel aus, sehr netter Service.Perfekt im Winter: 2 Sesselbahnen starten unmittelbar vor dem Hoteleingang. Sehr schönes Hamam. Unsere 2 kleinen Kinder (2 und 4) haben das Schwimmbad innen mit separatem Kinderpool innen sehr genossen! Günstige Taxis ins Zentrum der Stadt (auf Wunsch wurden uns auch gleich die Sehenswürdigkeiten gezeigt). Wir waren im Frühling hier und haben den Aufenthalt sehr genossen! Sehr leckeres Essen. Unser Vollpension-Paket umfasste in der Nebensaison freie Wahl von der Karte im A la carte - Restaurant mittags und abends, super fein und gute Auswahl! Morgens leckeres Frühstücksbuffet. Sehr empfehlenswert, wir werden wieder dort übernachten.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スキーをするために4泊しました。 部屋は狭くも無く、バスタブもあり、キレイに掃除されています。室内はかなり乾燥していて、洗濯物もすぐ乾きます。 フロントや荷物を運んでくれた従業員の対応も大変良かったです。朝食も4泊もすれば飽きてきますが、品数は多く、パンの種類も色々とありました。卵料理は、オーダーして出来たての物を食べれます。 周辺にはいくつかホテルがありますが、スーパーマーケット等は見当たりませんでした。ホテル内には水やジュース・お菓子などを買える所がなく、困りましたが、フロントでタクシーを呼んでもらってエルズルムの街中のミグロス（スーパーマーケット）まで買い出しに行きました。車で20分程の距離です。食品からちょっとした家電売り場があるので、一通りの物は揃います。ジュース・ビール・お菓子などホテルやスキー場の価格よりかなり安く買えます。 ホテル前にスキー場があります。ホテル前にはスキー・スノーボードのレンタルショップがあり、併設されたカフェでリフト券が購入できます。
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The staff were very helpful, however the airconditioning needs to be looked at as it worked as a heater rather than a cooling system. I was at this hotel last summer and experianced the same problem in another room. I had to request a fan as the heat was unbearable. I noticed that most of the rooms that were occupied all had their windows opened. Marriot need to invest in updating the cooling system.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Amenities
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Verified review

10/10 Excellent

Stayed 4 nights in Feb 2024
Verified review

10/10 Excellent

Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Stayed 1 night in May 2023