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Woodhey House Hotel

Property class: 3

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Photo gallery for Woodhey House Hotel

Bar (on property) - Woodhey House Hotel (Ellesmere Port)
Lounge - Woodhey House Hotel (Ellesmere Port)
Indoor pool, outdoor pool - Woodhey House Hotel (Ellesmere Port)
Lounge - Woodhey House Hotel (Ellesmere Port)
In-room safe, desk, iron/ironing board (on request), cribs (free) - Woodhey House Hotel (Ellesmere Port)
A garden, dry cleaning/laundry services, and a bar are just a few of the amenities provided at Woodhey House Hotel. For some rest and relaxation, visit the sauna or the steam room. The on-site Regional cuisine restaurant, WOODHEY RESTAURANT, serves dinner. Stay connected with free WiFi in public areas, and guests can find other amenities such as a health club and conference space.

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Pet friendly
  • Restaurant
  • Gym
  • Breakfast available
  • Parking available

Room options

About the neighborhood

Located in Ellesmere Port, Woodhey House Hotel is in the suburbs and near a train station. Travelers who have shopping on the agenda can visit Cheshire Oaks Designer Outlet and Liverpool ONE, while those looking for another kind of activity may want to check out Royal Albert Dock. Check out an event or a game at Anfield Stadium, and consider making time for Chester Zoo, a top attraction not to be missed. Visit our Ellesmere Port travel guide
Map
Berwick Road West Welsh Road, Little Sutton, Ellesmere Port, England, CH66 4PS

What's nearby

  • The Wirral Country Park
    5 min drive - 1.9 miles
  • Hooton Park Circuit
    6 min drive - 3.4 miles
  • Burton Mere Wetlands
    6 min drive - 3.9 miles
  • Manchester Ship Canal
    8 min drive - 4.8 miles
  • Cheshire Oaks Designer Outlet
    11 min drive - 7.4 miles

Getting around

  • Little Sutton Station
    18 min walk
  • John Lennon Airport (LPL)
    41 min drive

Restaurants

  • The Crafty Tavern Limited
    15 min walk
  • Green Oak Farmhouse Inn
    6 min drive
  • The Chimneys
    2 min drive
  • The Cheshire Yeoman
    8 min walk
  • The Wheatsheaf
    6 min drive

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Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (surcharge)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: GBP 13.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • WOODHEY RESTAURANT
  • WOODIS

Things to do

  • Health club
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 4,768 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1960
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in fee: GBP 20

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20 per pet, per stay

Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 13.95 per person
  • Pet fee: GBP 20 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: GBP 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Woodhey House Hotel have a pool?

Yes, this property has an indoor pool and an outdoor pool. Pool access is from 7:00 AM–9:00 PM.

Is Woodhey House Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 20 per pet, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is available for a fee.

What time is check-in at Woodhey House Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Early check-in is available for a fee of GBP 20 (subject to availability).

What time is check-out at Woodhey House Hotel?

Check-out is at noon.

Where is Woodhey House Hotel located?

Situated in the suburbs, this hotel is 2.2 mi (3.6 km) from The Wirral Country Park and within 9 mi (15 km) of Eastham Country Park and Ness Botanic Gardens. Chester Zoo and Countess of Chester Hospital are also within 9 mi (15 km). Little Sutton Station is 18 minutes by foot.

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Reviews

Woodhey House Hotel Reviews

6.8

7.4

Cleanliness

7.6

Location

7.4

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 68 out of 379 reviews
Rating 8 - Good. 122 out of 379 reviews
Rating 6 - Okay. 95 out of 379 reviews
Rating 4 - Poor. 61 out of 379 reviews
Rating 2 - Terrible. 33 out of 379 reviews

Reviews

Verified review

4/10 Poor

Verified traveler

Liked: Amenities
Disliked: Staff & service
Nothing really jumps out at me about the property
Stayed 3 nights in Mar 2020
Verified review

4/10 Poor

Dave

Disliked: Property conditions & facilities, room comfort

Honest review

The staff worked hard as there weren’t enough of them, radiators not working in room 236 (complained first night nothing changed) and no hot water from shower, several people sent there food back to the kitchen from the restaurant. Front of house in restaurant greeted people saying “sit anywhere bruv” This stay reminded me of Faulty towers.
Stayed 2 nights in Feb 2020
Verified review

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Clean hotel just needs updating in the rooms
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Functional, lacking atmosphere

Not the place for a romantic weekend, but functional and pretty good if you have a dog.
Stayed 2 nights in Feb 2020
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Good location. Friendly staff on reception. Fire alarm rung at breakfast and staff should have come out of kitchen to offer guidance. Breakfast cold and limited choice
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had a very fancy atmosphere without making me feel completely out of place. we had a room on the corner of the building and had two windows, it was lovely.
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Avnish

Liked: Staff & service, room comfort

Mediocre hotel, great location

Room we had was not great, looks like rooms need to be renovated, We were upgrade to a suite which was only better in size 2 plug sockets for the room of which 1 was used for the kettle
Stayed 2 nights in Feb 2020
Verified review

6/10 Okay

Verified traveler

Comfortable room but luke warm food

Everything was fine apart from the temperature of the food. I phoned to order my food and said I would like it in my room and I would collect it. When I went downstairs it was just open on a tray with no cover in reception. I felt it and it was just warm. I asked for a cover but they were unable to find a lid or a piece of foil to cover it with so I had to walk to the lift to 2nd floor and to room 315 I think! The food was barely warm and the carrots and broccoli were hard. Not satisfactory. I thought there was no point in complaining as they didn’t seem to care. I shall not be eating there again.
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, nice big hotel and car park, comfortable room, breakfasts was superb
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Nicky

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel actually a hidden gem. The staff are amazing too!! From Michaela and the other lady in reception to Mark the barman and the guy at breakfast all so helpful and a true asset to this hotel. Lovely pool area and a great steam room and sauna too. The changing rooms do need a bit of tlc but my only gripe. Room was quite large with really nice bedding and fittings. Large bathroom with a great shower too. The staff can’t do enough for you at this hotel and we will definitely return again and again. Breakfast was amazing with plenty of choice and again a nice young man who was friendly and helpful. See you soon mercure chester North!! Thanks :)
Stayed 1 night in Feb 2020
Verified review

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible stay

I stayed in your hotel by myself Friday the 31st of January 2020. , booked in about 4.30 pm ish and got settled in nicely , I went down to the bar for a couple of hour which was fine then went to bed around 9 pm ish and went to sleep , I was woken by a strange women in my room stood next to my wallet and car keys looking rather shifty ? I asked her what she was doing she replied oops sorry wrong person ? I asked how she got into my room she said down stairs had issued a key ? How could this happen she didn’t know my name and definitely didn’t look like me ? I asked her for the key in which she gave it to me and left quite quickly , I rang down stairs with no answer , I looked my door again and stuck a chair behind it , I didn’t sleep at all that night for this reason , she was stood next to my wallet n car keys and there was obviously something on her mind like sterling them , my car is a brand new Mercedes AMG too , I left at 8 am the following morning in which I asked for management to complain , no management was in ? The gent I spoke to on your desk was called Jacob in which he said he would get management to ring me and here we are on Monday after chasing them every day and 3 times today talking to one of your staff members called michkala in which she said there not in while 10 am and would ask them to call me straight away ? No body had called ? Rang back twice and been told they are buisy ? Oh and on the way home on Saturday Jacob rang me in which he said he had just
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable well placed good staff only down side was the bar was closed and no food on for the night ! Dogs made very welcome!
Stayed 1 night in Jan 2020
Verified review

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
Its was central for visiting local attractions . Chester zoo was close and local shopping was great along with great selections of restaurants
Stayed 2 nights in Jan 2020
Verified review

2/10 Terrible

John

Disliked: Staff & service, property conditions & facilities, room comfort
There was an 18 birthday party at the hotel. It was like a rave, the noise was so loud you could hear it all over the
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Martin

Liked: Cleanliness, property conditions & facilities, room comfort

The breakfast was very disappointing.

The room was tidy and clean but overly hot. It was a long time before the temperature dropped sufficiently after turning down the radiator. The breakfast was buffet in style; inadequately cooked sausages, overcooked tomatoes, overcooked fried eggs.
Stayed 1 night in Dec 2019
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Well the room was clean but there was just a Net that had a hole in it, & it hadn’t been hemmed or ironed at the window It just looked like a bit of rag The bathe had rust marks around the overflow that just looked liked poo It was reported
Stayed 4 nights in Dec 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked 3 double rooms. Excellent check in and service. Very clean although rooms a bit dated. One of the rooms had no hot water in the morning which resulted in one couple having cool/cold showers
Stayed 1 night in Dec 2019
Verified review

6/10 Okay

Tina

Liked: Cleanliness, staff & service
Disliked: Room comfort

Not up to the standard I’d expect from this chain

The bed was not comfortable, the pillows were too soft. The sink in the bathroom had a crack in it and the wall could do with a lick of paint
Stayed 1 night in Dec 2019
Verified review

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 1 night in Dec 2019
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and accessable

Quiet and clean excellent service food was well prepared and very good. Accessible to all major routes Manchester Liverpool North Wales.Nice
Stayed 2 nights in Dec 2019
Verified review

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An excellent weekend from the moment we arrived

Hard to fault. Checked in at 10pm by Michaela who was just as I expect from a receptionist - cheerfully friendly, polite and efficient. Really set the tone for the weekend! Room was large, airy and spacious. A few scuff marks on walls and bathroom door but nothing to detract from overall satisfaction. Bed was large and comfortable. Good choice of cooked or continental breakfast and varied and good choice of bar snacks at lunch. Did not experience restaurant. Onky begative might be bar service. Staff varied, seemed to be seconded from other duties with differing levels of experience or ability and sometimes had to be 'tracked down'. Stock level of some items may be too low - a customer requiring replacement Baileys after being served with a dirty glass was told "we have no more Baileys" and this was still the situation 24 hrs later! Although we would think this currently popular drink would be well-stocked, the situation in no way detracted from our stay since the bar is not the main focus of our visit!
Stayed 2 nights in Dec 2019
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Have stayed before at this hotel rooms are good every time had a shower there was a puddle of water on bathroom floor also they closed road to hotel at night and roadworks kept me awake also was hard to get back to hotel with road closed
Stayed 2 nights in Dec 2019
Verified review

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities

disappointing birthday surprise

This was a weekend booked for my partners birthday and I was dissapointed and also embarrassed with the booking. It appeared that I must have booked a very cheap hotel so didn’t have the impact I wanted it to. Rooms in very poor condition holes in the carpet and the chair arms black instead of being able to see the pattern this was because of the cleanliness and wear. The breakfast was terrible and probably the worst I have had. Instead of this being a birthday celebration in actually made us fall out because it wasn’t the present and surprise expected. We have stayed at various mercure hotels that have been excellent so very very disappointed.
Stayed 2 nights in Dec 2019
Verified review

2/10 Terrible

David Evans

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay far away from this place

Horrible stay and service they give my room to me and other person that storm in my room in the same time I was walking in the shower. Big concern about safety, In the room heating was not working and shower could water. Stuff rude and arrogant, I not advice to stay in here.
Stayed 2 nights in Dec 2019
Verified review

2/10 Terrible

Simon

Disliked: Cleanliness, staff & service, property conditions & facilities

Don't stay here.

Would not recommend this hotel. Our room was grubby, dirty walls flake paint work, sons room had a bath with holes in rusty top, when complained and given another room it was as grubby as ours. When asked reception to order us a taxi to go out he didn’t want to said walk it will only take 15 mins, this on a rainy night. Only when my wife asked if the route was well lit, that the barman said don’t walk there has been incidents in the area,we looked this up and found them to be knife crime. We went out in our car and it took about 10 minutes, so a lot more walking. So disappointed we didn’t even bother staying for breakfast. All this after being told on arrival that we had only booked one room when my receipt said two rooms and when we got the hotel's paper work it clearly said room one of two.
Stayed 1 night in Nov 2019