Palace Downtown

Property class: 5 and above

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Photo gallery for Palace Downtown

A large outdoor swimming pool with a tiled floor, surrounded by palm trees and a building with arched windows in the background. - Palace Downtown (Dubai)
Creator video - submitted by lana__creator
A luxurious lobby with a central fountain, elegant seating, and intricate ceiling designs. - Palace Downtown (Dubai)
A spacious living area with a sofa, armchairs, a coffee table, and a dining table. Large windows with curtains provide natural light and views of greenery outside. - Palace Downtown (Dubai)
A nighttime view of a hotel with a pool, a boat, and a city skyline in the background. - Palace Downtown (Dubai)
Located close to Dubai Fountain and Burj Khalifa, Palace Downtown provides a poolside bar, shopping on site, and a coffee shop/cafe. Treat yourself to reflexology, a body scrub, or a facial at the onsite spa. In addition to a hair salon and a library, guests can connect to free in-room WiFi.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Palace Lake View Room

A hotel room with a large bed, a desk with a laptop, a chair, and a view of a pool and buildings through the window.

Palace Lake View Room

9.0 out of 10
Wonderful
(2 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Palace Suite Lake View

Palace Suite Lake View | Minibar, in-room safe, blackout drapes, soundproofing

Palace Suite Lake View

10.0 out of 10
Exceptional
(1 review)
  • 105 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Lake View

A hotel room with a large bed, a chair, a small table, and a view of tall buildings through the window.

Junior Suite Lake View

9.2 out of 10
Wonderful
(7 reviews)
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Palace Room, Fountain View

A hotel room with two beds, a desk with a chair, a TV, and a balcony with a view of a building and water.

Palace Room, Fountain View

9.0 out of 10
Wonderful
(2 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Room

  • Sleeps 2
  • Free WiFi

Room

  • Sleeps 2
  • Free WiFi

Room

  • Sleeps 2
  • Free WiFi

View all photos for Deluxe Lake View Room

A hotel room with a large bed, a desk with a laptop, a chair, and a balcony with a view of buildings.

Deluxe Lake View Room

9.2 out of 10
Wonderful
(45 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Diplomatic Suite with Lake View

A hotel room with a large bed, a TV, a seating area with chairs, a small table, and a balcony with a view of tall buildings.

Diplomatic Suite with Lake View

7.4 out of 10
Good
(3 reviews)
  • 105 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room Lake View - Ultimate Staycation with Attraction Tickets & Kids Go Free

A hotel room with a large bed, a TV, a desk, and a balcony with a view.

Deluxe Room Lake View - Ultimate Staycation with Attraction Tickets & Kids Go Free

  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Fountain View

A hotel room with two beds, a desk with a chair, a TV, and a balcony with a view of a building and water.

Deluxe Fountain View

9.2 out of 10
Wonderful
(10 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Palace Suite Fountain View

A hotel room with a large bed, a desk with a laptop, a chair, and a balcony with a city view.

Palace Suite Fountain View

7.8 out of 10
Good
(7 reviews)
  • 105 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located on a lake, Palace Downtown is in Downtown Dubai neighborhood and is connected to a shopping center. The area's natural beauty can be seen at Kite Beach and Marina Beach, while Wild Wadi Water Park and Aquaventure are popular area attractions. Dubai Fountain and Dubai Mall are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing. Visit our Dubai travel guide
Map
Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai, Dubai

What's nearby

  • A waterfront promenade with ornate fencing, a pool, and modern buildings including 'SOUK AL BAHAR' and 'SOUK AL BAHAR 2'.
    Souk al Bahar
    1 min walk - 0.1 miles
  • A nighttime cityscape with a large fountain display in the center, surrounded by illuminated buildings and a bridge with people on it.
    Dubai Fountain
    3 min walk - 0.2 miles
  • A multi-level shopping mall with a glass ceiling, featuring stores like 'Galeries Lafayette' and 'GEOX'.
    Dubai Mall
    4 min walk - 0.3 miles
  • The Burj Khalifa, a tall skyscraper, surrounded by modern buildings and a bridge over a turquoise pool.
    Burj Khalifa
    11 min walk - 0.6 miles
  • An aquarium with various fish and a diver.
    Dubai Aquarium & Underwater Zoo
    14 min walk - 0.8 miles

Getting around

  • Dubai Trolley Station 2 Tram Station
    4 min walk
  • Dubai Intl. Airport (DXB)
    25 min drive

Restaurants

  • Günaydın
    9 min walk
  • The Coffee
    8 min walk
  • Samad Al Iraqi Restaurant
    11 min walk
  • Urla
    8 min walk
  • Abdel Wahab Restaurant
    9 min walk

Similar properties

A swimming pool with a person in a red swimsuit, surrounded by tall modern buildings.
Sofitel Dubai Downtown
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  • Pool
  • Hot tub
  • Spa
  • Parking included
9.2 out of 10, Wonderful, 1,005 reviews
Sofitel Dubai Downtown
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AED 160 per person
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 18,299 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • On a lake
  • On the boardwalk/promenade
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa treatment rooms
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator

More

  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Double-glazed windows
  • Lifeguards
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools
Guests must present a valid, original government-issued photo identification at check-in. Copies or digital versions are not accepted.
Check-in is 2 PM on December 31 to avoid temporary road closures.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 350.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AED 500 per night
  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 160 per person
  • Airport shuttle fee: AED 400 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 588614

We should mention

Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Palace Downtown have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–7:00 PM.

Is Palace Downtown pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Palace Downtown?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Palace Downtown?

Check-out is at noon.

Does Palace Downtown provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of AED 400 per vehicle applies.

Where is Palace Downtown located?

This family-friendly Dubai hotel is located on the boardwalk/promenade, within a 10-minute walk of Dubai Mall and Dubai Fountain. Burj Khalifa and Dubai International Convention and Exhibition Centre are also within 3 mi (5 km). Dubai Trolley Station 2 Tram Station is only a 4-minute walk and Dubai Trolley Station 1 Tram Station is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Palace Downtown Reviews

9.4

Exceptional

9.6

Cleanliness

9.2

Location

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 809 out of 1003 reviews
Rating 8 - Good. 120 out of 1003 reviews
Rating 6 - Okay. 36 out of 1003 reviews
Rating 4 - Poor. 12 out of 1003 reviews
Rating 2 - Terrible. 26 out of 1003 reviews

Reviews

Verified review

10/10 Excellent

Hania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and location
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The original hotel was booked completely, and they upgraded us to the sister hotel, and I was amazed by the quality of the hotel and staff. I am really happy about it.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Ranya

Liked: Cleanliness, property conditions & facilities
This is a very special hotel. The staff are incredible, the hotel itself is immaculate, and the location is perfect. Thank you so much for an unforgettable stay.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Abed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, clean,service
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Shreya

Liked: Cleanliness, amenities, property conditions & facilities
The hotel’s location is just breathtaking. Staff was lovely and took care of everything really well. They even help us celebrate our anniversary and made our trip memorable. Had more than enough supply of amenities throughout our stay.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Farid

Liked: Cleanliness, staff & service
great location
Stayed 7 nights in Nov 2025
Verified review

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, clean, great service great location!!!
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located. Good sized rooms.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Nancy

Liked: Amenities
We loved our stay here. The breakfast was just amazing and the hotel was beautiful and exotic.
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

NEEMA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel Great location
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Marija

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location - central to everything. Fantastic staff.
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was friendly and helpful. The hotel was beautiful. The location was superb
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Luxurious! The room was spotless and the staff was exceptional. Perfect location. Loved the morning buffet.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Isao

Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the fountain show from the room we stayed; the facilities were old but maintained properly. The staff were friendly and processed the check-in and -out.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Colette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location, walking distance everywhere, the dining restaurant and the outstanding service.
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, right near the Dubai mall and close to many great places to visit! Gorgeous pool and hotel.
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Accommodating for a family of 4 with extra beds .
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

William

Liked: Amenities
Great property and location.
Stayed 4 nights in Aug 2024
Verified review

10/10 Excellent

SARAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and location!
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Ben y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Excellent service.
Stayed 4 nights in Feb 2025
Verified review

10/10 Excellent

Juan

Liked: Staff & service, amenities, property conditions & facilities
Great atmosphere, nice smell, clean and great employees, specially the ones from the restaurant in the pool area
Stayed 8 nights in Feb 2025
Verified review

10/10 Excellent

Sadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and ambience of the hotel with an old world charm whilst keeping a very modern approach to service is a great example of exceptional hospitality.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Jessie Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service, location and amenities. thirptara on site is an amazingggg restaurant also, cannot recommend this hotel enough
Stayed 6 nights in Sep 2024
Verified review

10/10 Excellent

NEEMA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning architecture with a perfect blend of traditional Arabian design and modern luxury. The atmosphere was peaceful and luxurious, ideal for a relaxing family gateaway.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent hotel. The beds were very comfortable. The staff was very friendly anf accomodating.
Stayed 2 nights in Jan 2025