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Hôtel Bano Palace

Property class: 3

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Photo gallery for Hôtel Bano Palace

A hotel room with a bed, a green armchair, a black chair, a painting, and an air conditioning unit. - Hôtel Bano Palace (Douala)
A restaurant with tables set for dining, chairs, and potted plants. - Hôtel Bano Palace (Douala)
A hotel room with a bed, a desk, a chair, a painting, and a bathroom with a toilet and shower. - Hôtel Bano Palace (Douala)
A modern living room with a sofa, armchairs, and a coffee table. A kitchen is visible in the background with a flat-screen TV mounted above the counter. - Hôtel Bano Palace (Douala)
A rooftop pool area with lounge chairs and tables, surrounded by a white fence and city views. - Hôtel Bano Palace (Douala)
Consider a stay at Hôtel Bano Palace and take advantage of a free roundtrip airport shuttle, a poolside bar, and a terrace. For some rest and relaxation, visit the sauna. The on-site restaurant, Motchom, features African cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and dry cleaning/laundry services.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Free airport shuttle
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room

A neatly made bed with a white quilt and pillows, a bedside telephone, and a nightstand with a lamp.

Standard Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Twin Room

A hotel room with two beds, a marble wall, a painting, and an air conditioning unit.

Twin Room

  • City view
  • 40 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite

A compact hotel room with a wooden desk, a black chair, a green sofa, a TV mounted on the wall, and a small kitchenette area.

Junior Suite

  • City view
  • 44 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Senior Suite

A modern hotel room with a large bed, bedside table, and a wall-mounted air conditioner.

Senior Suite

  • City view
  • 48 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room

A hotel room with a bed, a desk, a chair, a TV, and a wardrobe.

Deluxe Room

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Twin Room

A hotel room with two beds, a marble wall, a painting, and two wall-mounted lamps.

Twin Room

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in Douala, Hôtel Bano Palace is in the city center and near the airport. La Nouvelle Liberte and Cathedral of Saints Peter and Paul are local landmarks, and travelers looking to shop may want to visit Eko Market and Douala Grand Mall. Looking to enjoy an event or a game while in town? See what's happening at Stade de la Reunification or Japoma Sports Complex. Visit our Douala travel guide
Map
Rue Drouot Face Lycée d'Akwa, Douala, 12449

What's nearby

  • Eko Market
    11 min walk - 0.6 miles
  • La Nouvelle Liberte
    17 min walk - 0.9 miles
  • Cathedral of Saints Peter and Paul
    2 min drive - 1.1 miles
  • Douala Grand Mall
    7 min drive - 4.5 miles
  • Japoma Sports Complex
    22 min drive - 14.9 miles

Getting around

  • Douala (DLA-Douala Intl.)
    33 min drive

Restaurants

  • Saga africa
    11 min walk
  • La Kora Restaurant
    1 min walk
  • Les champs
    10 min walk
  • le fouquet
    8 min walk
  • La Reine
    10 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour free roundtrip airport shuttle
  • Shopping center shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Motchom

Things to do

  • Health club
  • Outdoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Tile flooring in room
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 6 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of XAF 10000 per pet, per day
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: XAF 3000.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: XAF 10000 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Couples wishing to share a room must provide proof of marriage
Parking height restrictions apply

Frequently asked questions

Does Hôtel Bano Palace have a pool?

Yes, this property has an outdoor pool.

Is Hôtel Bano Palace pet-friendly?

Yes, pets are allowed at this property. There's a fee of XAF 10000 per pet, per day. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Hôtel Bano Palace?

Check-in begins at 2:00 PM.

What time is check-out at Hôtel Bano Palace?

Check-out is at noon.

Does Hôtel Bano Palace provide a shuttle to the airport?

Yes, there's a free airport shuttle.

Where is Hôtel Bano Palace located?

Located in the heart of Douala, this hotel is within 1 mi (2 km) of Eko Market, La Nouvelle Liberte, and Cathedral of Saints Peter and Paul. Espace Doual'art and Stade de la Reunification are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hôtel Bano Palace Reviews

7.4

Good

8.4

Cleanliness

4.4

Location

7.6

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 4 out of 19 reviews
Rating 8 - Good. 10 out of 19 reviews
Rating 6 - Okay. 1 out of 19 reviews
Rating 4 - Poor. 2 out of 19 reviews
Rating 2 - Terrible. 2 out of 19 reviews

Reviews

Verified review

8/10 Good

Philippe M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend it to anyone willing to stay in the main city for some days.
Stayed 1 night in Feb 2024
Verified review

8/10 Good

Ousmanou Oumarou

Liked: Cleanliness, staff & service, property conditions & facilities
I liked
Stayed 10 nights in Feb 2024
Verified review

8/10 Good

Madeleine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout était OK
Stayed 1 night in Feb 2023
Verified review

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

My stay was very good. The most impressive part of my stay was just how professional and helpful the staff was. They went out of their way to accommodate any of my requests.
Stayed 2 nights in Dec 2019
Verified review

4/10 Poor

luis jose

Disliked: Property conditions & facilities, room comfort

Fraude, demasiado caro.

Ustedes me enviaron conformación de la reserva e informaban que la habitación tenia 32 m2 y vistas a la piscina: El hotel NO TIENE PISCINA Y LA HABITACIÓN, INCLUIDO el BAÑO, NO LLEGA A 15 m2 A la legada no encontraban la reserva ?!?!?!
Stayed 2 nights in May 2019
Verified review

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
It is a strictly average hotel.It is old,smells bad and service is rather poor. Breakfast is very poor.
Stayed 3 nights in Apr 2019
Verified review

8/10 Good

jean luc

Liked: Cleanliness, staff & service
La chambre était réservée pour deux avec petit déjeuner compris et nous avons eu la mauvaise surprise de nous entendre dire qu'un seul petit déjeuner était compris!!! Bizarre isn't it??? Wifi impossible à connecter dans les chambres!
Verified review

8/10 Good

ALEXANDER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The standard rooms are small but adequate for a short stay
Verified review

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel met and exceeded our needs. Good choice.

We visited Cameroon for 2 weeks. We stayed at this hotel the last 2 days of the trip and were very pleased. Many other hotels we used were really poor. The Hôtel Bano Palace was a pleasure and the shuttle to the airport was great. The pool was clean and nice, a cocktail by the pool made for a nice evening. Thumbs up by our family.
Verified review

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bon hôtel

Hôtel très bien situé avec un personnel très bien intentionné.
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
restaurant had great options in menu. we found traveling around Cameroon all restaurants basically served the same items but hotel restaurant was a little more "international". bar was good as well, friendly staff, a little smoky. great services offered (money exchange, calling cards, bank machine etc) clean, quiet, accommodating staff. hotel pick up available. since my friend arrived before i did they even offered for her to come along to pick me up when my plane landed. surrounding areas are a little run down but close to main areas in Douala.
Verified review

2/10 Terrible

Alain

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointment

My disappointment started from the airport. The shuttle was not there though I wrote to the hotel to request one. I took a taxi that I paid close to 200 dollars! double the price of the hotel. The taxi driver told me that fuel price has gone up and that the hotel was far. I remember reading that the hotel was 10 min from the hotel. The driver said that was not true. Any way I paid. When I arrived at the hotel, I was told that the driver was at the airport waiting for me at the parking lot. How on earth would I know that that where he was supposed to wait for me! Any way I requested a wake up at 3.00 since I had my flight the following day at 5.00. no one woke me up, thanks go I did myself at around 3.10. the confirmation mail I received was saying that my note was paid with my credit card and that I did not need to pay again. At the hotel I was told that they never received any thing. I paid again. I still need to check whether my credit card was debited. After all, this was one of my bad experience since I have touring the world on official business.
Verified review

2/10 Terrible

Verified traveler

Disliked: Staff & service

Nice hotel but location bad and staff need improve

Nice new hotel with good rooms but location is bad and staff at reception not interested in guests or their problems, free wifi is zero wifi since it doesn't work, restaurant took 1 1/2 hours to serve WRONG meal. DO NOT RECOMMEND
Verified review

4/10 Poor

Lagos

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Terrible bed,Terrible mattress !!!!! can not sleep

Terrible bed,Terrible mattress !!!!! can not sleep at all !!!
Verified review

8/10 Good

Yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice hotel in town

nice experience hotel is clean i have loved my stay in the hotel
Verified review

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Propreté et service irréprochables

Stayed 3 nights in Mar 2021
Verified review

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superbe

Stayed 2 nights in Oct 2020
Verified review

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018