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Holiday Inn Express & Suites West Des Moines - Jordan Creek by IHG

Property class: 2.5

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Photo gallery for Holiday Inn Express & Suites West Des Moines - Jordan Creek by IHG

A Holiday Inn Express & Suites building with a modern design, featuring a stone facade and a covered entrance. - Holiday Inn Express & Suites West Des Moines - Jordan Creek by IHG (West Des Moines)
A lobby with a brown sofa, grey armchairs, a small round table, and a vending machine. - Holiday Inn Express & Suites West Des Moines - Jordan Creek by IHG (West Des Moines)
A swimming pool with clear blue water, surrounded by lounge chairs and a wooden cabinet. - Holiday Inn Express & Suites West Des Moines - Jordan Creek by IHG (West Des Moines)
A hotel room with a large bed, a desk with a chair, a flat-screen TV, a window with blinds, and a wall-mounted lamp. - Holiday Inn Express & Suites West Des Moines - Jordan Creek by IHG (West Des Moines)
A modern breakfast area with a self-serve station, a large apple-shaped sign, and a kitchen display. - Holiday Inn Express & Suites West Des Moines - Jordan Creek by IHG (West Des Moines)
Jordan Creek Town Center is located near Holiday Inn Express & Suites West Des Moines - Jordan Creek by IHG, which provides a free breakfast buffet, laundry facilities, and a 24-hour gym. Free in-room WiFi and a business center are available to all guests.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym

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Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication)

A hotel room with a desk, two beds, a TV, a window, and a lamp.

Standard Room, 2 Queen Beds, Accessible (Communication)

8.8 out of 10
Excellent
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

A hotel room with a desk, two beds, a TV, a window, and a lamp.

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds

A hotel room with a bed, a desk, a chair, a TV, and a window.

Suite, Multiple Beds

9.4 out of 10
Exceptional
(12 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

A modern office desk with a chair, a framed abstract painting, and a window with blinds.

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communication)

A modern office desk with a chair, a framed abstract painting, and a window with blinds.

Standard Room, 1 King Bed, Accessible (Communication)

9.4 out of 10
Exceptional
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

A hotel room with a bed, a desk, a chair, a sofa, a window, and a flat-screen TV.

Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a television, and a window with blinds.

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(56 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

A hotel room with a large bed, a desk, a chair, a television, and a window with blinds.

Standard Room

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite, 1 King Bed, Accessible (Communication)

A hotel room with a bed, a desk, a chair, a sofa, a window, and a flat-screen TV.

Suite, 1 King Bed, Accessible (Communication)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

A hotel room with a wooden desk, a flat-screen TV, a framed picture, and a window.

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(26 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

A modern office desk with a chair, a framed abstract painting, and a window with blinds.

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Comm, Mobil, Accessible Tub)

A hotel room with a bed, a desk, a chair, a TV, and a window.

Suite, 2 Queen Beds, Accessible (Comm, Mobil, Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Communication)

A hotel room with a bed, a desk, a chair, a TV, and a window.

Suite, 2 Queen Beds, Accessible (Communication)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

A hotel room with a bed, a desk, a chair, a sofa, a window, and a flat-screen TV.

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

West Des Moines is home to Holiday Inn Express & Suites West Des Moines - Jordan Creek by IHG. Cinemark Century Jordan Creek 20 and Topgolf are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Walnut Woods State Park and Whisper Point Park. Clive Aquatic Center and Living History Farms are also worth visiting. Visit our West Des Moines travel guide
Map
240 Jordan Creek Pkwy, West Des Moines, IA, 50266

What's nearby

  • A colorful salad with various vegetables and cheese.
    Jordan Creek Town Center
    3 min walk - 0.2 miles
  • Bridgewood Plaza
    5 min walk - 0.3 miles
  • Topgolf
    12 min walk - 0.7 miles
  • Cinemark Century Jordan Creek 20
    14 min walk - 0.8 miles
  • Whisper Point Park
    3 min drive - 1.6 miles

Getting around

  • Des Moines International Airport (DSM)
    29 min drive

Restaurants

  • Casey's
    3 min drive
  • Chick-fil-A
    3 min drive
  • The Cheesecake Factory
    10 min walk
  • Charleys Cheesesteaks
    11 min walk
  • Great Wok
    15 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (36 inches high)

More

  • 4 floors
  • Banquet hall
  • Built in 2018
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs are available on request at the property

Property payment types

  • American Express
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Cribs (infant beds) are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Holiday Inn Express & Suites West Des Moines - Jordan Creek by IHG have a pool?

Yes, this property has an indoor pool.

Is Holiday Inn Express & Suites West Des Moines - Jordan Creek by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Holiday Inn Express & Suites West Des Moines - Jordan Creek by IHG?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM. Late check-in is available during limited hours.

What time is check-out at Holiday Inn Express & Suites West Des Moines - Jordan Creek by IHG?

Check-out is at 11:00 AM.

Where is Holiday Inn Express & Suites West Des Moines - Jordan Creek by IHG located?

Situated in West Des Moines, this hotel is within a 10-minute walk of Jordan Creek Town Center and Bridgewood Plaza. Cinemark Century Jordan Creek 20 and Topgolf are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Holiday Inn Express & Suites West Des Moines - Jordan Creek by IHG Reviews

9.2

Wonderful

9.6

Cleanliness

9.6

Location

9.2

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 701 out of 1000 reviews
Rating 8 - Good. 206 out of 1000 reviews
Rating 6 - Okay. 55 out of 1000 reviews
Rating 4 - Poor. 18 out of 1000 reviews
Rating 2 - Terrible. 20 out of 1000 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast, friendly staff, clean rooms
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice motel. Everything was clean and attractive. The bed was comfortable and we slept well. The shower was good with plenty of water pressure. The breakfast was very good with plenty of selections.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Very quiet room. Great breakfast with hot food and lots of choices.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff we encountered were friendly and very helpful.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and fresh smelling. Staff were very friendly and helpful with anything we needed. Great location not far from the interstate with many restaurants and activities nearby. We will be visiting again!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful front desk staff!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! The beds were very comfortable, the room was clean and well maintained, and the air conditioning worked perfectly. The hot breakfast had a great variety of options, making it easy to find something everyone in our family enjoyed. We would definitely stay here again!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean and the beds were super comfortable. Breakfast was great!
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Had to find someone to check in. Lobby was crazy with a party and baseball team(s). Kids running in the hall late at night. The facility is nice and great location.
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities
Excellent breakfast, friendly and helpful staff, room 322 had problems with lights, took long time to get room due to cleaning issues
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and a very nice clean room. Would highly recommend this hotel!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when I drop off and pick up my daughter from Drake. Great customer service.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We found many hairs in the sink and tub upon arrival. Floors weren’t clean in the corners. Ice bucket had actual garbage in it. There were 8 chairs throughout the bushes and made it look very trashy. Beds were a positive, very comfortable
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was sparkling clean as the rest of the hotel was. The hot offerings and coffee at breakfast was fabulous. Close to all the shopping, restaurants and highways! Great place, highly recommend.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The Holiday Inn Express & Suites was convenient to get to from the expressway and located in a clean area with plenty of restaurants nearby. The room was spacious, very clean and comfortable.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very close to Jordan Creek Mall. Nice, hot breakfast. Room was quiet.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, great location, beds could be better.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area, close to everything we needed to get to. A lot of restaurants to choose from and a gas station within walking distance. No hot tub, which was disappointing. Staff was wonderful and very helpful.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very clean and the staff was very accommodating. Thank you!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The check-in was super fast! The staff was courteous and the hotel was very clean. It was a nice quiet stay and I would absolutely stay again.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Clean place. Great location. Staff was helpful.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean, great breakfast options, staff was very friendly!
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Clean room, hotel . Staff was friendly and helpful.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and out, great location in Des Moines.
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very courteous
Stayed 1 night in Nov 2025