Opinión verificada
2/10 Terrible
karlton
21 jul. 2026
No le gustó: Limpieza, check-in, comunicación y veracidad del anuncio
My evaluation of this establishment is centered squarely on the quality of their customer service, which failed to meet even the most basic industry standards during a recent travel crisis. After our flight to Denver was canceled multiple times over a single weekend, making it physically impossible to reach the destination, we sought a reasonable resolution with the management. Despite the extenuating circumstances, the hotel strictly enforced an uncompromising "no refund" policy, showing zero empathy for a situation entirely out of our control.
In my extensive travel experience, the majority of reputable hotels demonstrate professional flexibility by charging for a single night and refunding the remainder of the stay. Although Expedia confirmed that the hotel had the full authority to grant a one-time exception, the management deliberately chose to deny our request. This rigid refusal to budge reveals a significant lack of commitment to guest satisfaction and long-term loyalty.
I believe that exceptional customer service is the cornerstone of any successful hospitality business, yet this property prioritizes short-term revenue over human connection. Because of this experience, I strongly advise potential guests to seek accommodations elsewhere:
Choose establishments that value guest relationships during travel emergencies.
Avoid properties with predatory, inflexible cancellation policies.
Prioritize hotels that empower their staff to provide fair, common-sense solutions.
karlton
Se hospedó 3 noches en julio de 2026