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Sheraton Dallas Hotel

4.0 star property
Hotel with an outdoor pool, near American Airlines Center

Choose dates to view prices

Sheraton Dallas Hotel, in the city's heart, offers breakfast and dinner at Open Palette. Enjoy a rooftop garden with city views, a coffee shop, and an outdoor pool. Just steps from Kay Bailey Hutchison Convention Center and American Airlines Center.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Pool
  • Breakfast available

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Room, 1 King Bed

View from room

Room, 1 King Bed

9.0 out of 10
Wonderful
(34 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
HDTV
Blackout drapes/curtains
Pillowtop bed
Private bathroom
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds

9.6 out of 10
Exceptional
(21 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
HDTV
Blackout drapes/curtains
Pillowtop bed
Private bathroom
  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed

Pillowtop beds, in-room safe, desk, laptop workspace

Club Room, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Dining table
HDTV
Blackout drapes/curtains
Pillowtop bed
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds

Pillowtop beds, in-room safe, desk, laptop workspace

Club Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Dining table
HDTV
Blackout drapes/curtains
Pillowtop bed
  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed | Living area | 50-inch plasma TV with cable channels, TV, pay movies

Junior Suite, 1 King Bed with Sofa bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
HDTV
Separate bedroom
Blackout drapes/curtains
Sofa bed - double
  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Multiple Beds

Pillowtop beds, in-room safe, desk, laptop workspace

Junior Suite, Multiple Beds

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
HDTV
Blackout drapes/curtains
Separate bedroom
Pillowtop bed
  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Multiple Beds

Pillowtop beds, in-room safe, desk, laptop workspace

Junior Suite, Multiple Beds

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Dining table
HDTV
Blackout drapes/curtains
Separate bedroom
  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Bedroom

50-inch plasma TV with cable channels, TV, pay movies

Executive Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
HDTV
Separate bedroom
Blackout drapes/curtains
  • 45 sq m
  • 1 bedroom
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
HDTV
Blackout drapes/curtains
Pillowtop bed
Private bathroom
  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Pillowtop beds, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
HDTV
Blackout drapes/curtains
Pillowtop bed
Private bathroom
  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 Bedroom

50-inch plasma TV with cable channels, TV, pay movies

Executive Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
HDTV
Sofa bed - double
Blackout drapes/curtains
  • 67 sq m
  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, City View

Pillowtop beds, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
HDTV
Blackout drapes/curtains
Pillowtop bed
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, City View

Pillowtop beds, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
HDTV
Blackout drapes/curtains
Pillowtop bed
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Map
400 Olive St, Dallas, TX, 75201

What's nearby

  • Majestic Theater - 3 min walk - 0.2 miles
  • Dallas Museum of Art - 7 min walk - 0.4 miles
  • Morton H. Meyerson Symphony Center - 8 min walk - 0.5 miles
  • Dallas World Aquarium - 12 min walk - 0.7 miles
  • Kay Bailey Hutchison Convention Center - 16 min walk - 0.9 miles

Getting around

  • Federal & Olive Tram Stop - 3 min walk
  • Dallas Union Station - 8 min drive
  • Love Field Airport (DAL) - 17 min drive

Restaurants

  • ‪Subway - ‬4 min walk
  • ‪True Kitchen + Kocktails - ‬3 min walk
  • ‪Open Palette - ‬1 min walk
  • ‪DRAFT Sports Bar - ‬3 min walk
  • ‪Starbucks - ‬4 min walk

About this property

Sheraton Dallas Hotel

Hotel near Kay Bailey Hutchison Convention Center
Close to Dallas World Aquarium and American Airlines Center, Sheraton Dallas Hotel provides a grocery/convenience store, a terrace, and a coffee shop/cafe. The on-site American cuisine restaurant, Open Palette, offers breakfast and dinner. In-room WiFi (surcharge), with speed of 25+ Mbps, is available to all guests, along with a garden and dry cleaning/laundry services.
Other perks include:
  • An outdoor pool
  • Limo/town car service, buffet breakfast (surcharge), and valet parking (surcharge)
  • An electric car charging station, express check-out, and express check-in
  • A vegetable garden, wedding services, and a porter/bellhop
  • Guest reviews speak highly of the helpful staff
Room features
All 1840 rooms boast comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like desk chairs and safes.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with designer toiletries and tubs or showers
  • 50-inch HDTVs with premium channels
  • Wardrobes/closets, free infant beds, and coffee/tea makers

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Internet access (surcharge)

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Covered self parking on site (USD 30 per night; includes in/out privileges)
  • Covered valet parking on site (USD 45 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: USD 24 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Open Mkt. Grab 'n Go
  • Open Palette

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Dining table
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 230,000 square feet of conference space
  • 60 meeting rooms
  • Business center

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Thin carpet in room
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 buildings
  • 38 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1959
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch HDTV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Up to 35 lbs per pet
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.00 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 24 per person
  • Fee for in-room wireless internet: USD 14.95 per night (rates may vary)
  • Covered self parking fee: USD 30.00 per night (in/out privileges)
  • Covered valet parking fee: USD 45.00 per night (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.00 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Dallas Hotel Sheraton
Dallas Sheraton
Dallas Sheraton Hotel
Hotel Sheraton Dallas
Sheraton Dallas
Sheraton Dallas Hotel
Sheraton Hotel Dallas
Adam Mark Dallas
Adam's Mark Dallas
Sheraton Dallas Resort
Dallas Adam Mark Hotel
Sheraton Hotel
Sheraton Dallas Hotel Hotel
Sheraton Dallas Hotel Dallas
Sheraton Dallas Hotel Hotel Dallas

Frequently asked questions

Does Sheraton Dallas Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:00 AM–10:00 PM.

Is Sheraton Dallas Hotel pet-friendly?

Yes, Sheraton Dallas Hotel allows pets with a maximum weight of up to 35 lbs per pet. There's a fee of USD 150 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for USD 30.00 per night. Valet parking is available for USD 45.00 per night.

What time is check-in at Sheraton Dallas Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Sheraton Dallas Hotel?

Check-out is at 11:00 AM.

Where is Sheraton Dallas Hotel located?

Located in Downtown Dallas, this hotel is within 1 mi (2 km) of Majestic Theater, American Airlines Center, and Dallas World Aquarium. Dallas Market Center and Kay Bailey Hutchison Convention Center are also within 3 mi (5 km). Federal & Olive Tram Stop and St Paul Station are within a 5-minute walk.

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Sheraton Dallas Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 577 out of 1009 reviews
Rating 8 - Good. 203 out of 1009 reviews
Rating 6 - Okay. 98 out of 1009 reviews
Rating 4 - Poor. 59 out of 1009 reviews
Rating 2 - Terrible. 72 out of 1009 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Janice

Liked: Amenities
Beautiful very accommodating hotel stay!
Stayed 2 nights in Oct 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with helpful staff
Stayed 2 nights in Oct 2025

10/10 Excellent

LaDonna

Liked: Amenities
Very nice hotel with walkable eateries
Stayed 2 nights in Sep 2025

8/10 Good

HAKEMAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe
Stayed 2 nights in Oct 2025

10/10 Excellent

Marijan D.

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great weekend!
Stayed 2 nights in Oct 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was a bit of a circus with the Red River game but was worth every penny. Food options are incredible. Highly recommend!
Stayed 1 night in Oct 2025

10/10 Excellent

Carrissa

Liked: Cleanliness, staff & service, property conditions & facilities
It had options for dining so you did not have to go anywhere if you did not want to.
Stayed 4 nights in Aug 2025

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning, easy parking/ valet, everyone was pleasant, perfect location. Food was delicious! Can’t say anything they could improve on, definitely a re book!!
Stayed 4 nights in Aug 2025

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean and comfortable hotel! The staff was more than willing to answer any questions we had and went above and beyond to keep me and my best friend happy! It was a great experience and the room was beautiful!
Stayed 1 night in Aug 2025

10/10 Excellent

Josie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful Stay

Nice peaceful stay. I loved the restaurants and gym equipment. I was able to keep up with my training.
Stayed 2 nights in Aug 2025

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bestie Bday Trip

Staff was great. Room was clean. Perfect for what we were looking for.
Stayed 1 night in Aug 2025

10/10 Excellent

Kristi

Liked: Amenities
Great hotel and a wonderful stay.
Stayed 1 night in May 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities
Property was really nice. Drain in the shower drained very slow (almost clogged), they had to have known when cleaning. Overflow parking had at least 8 trucks with windows smashed out the morning we left. Surroundings didn't feel safe with but did feel safe at the hotel.
Stayed 1 night in Oct 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great property close to everything good stafd
Stayed 5 nights in May 2025

2/10 Terrible

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got to the hotel October 10th. Was told that valet and hotel parking was FULL. The staff informed us we would have to park in public parking a block away. Sunday morning we came out to find our truck along with 15-20 others had been broken into. Not a way to end a vacation.
Stayed 2 nights in Oct 2025

10/10 Excellent

Collyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Customer service is top notch!

The experience was wonderful from check in to check out. Everything was in wonderful condition and clean. Staff were friendly and incredibly helpful.
Stayed 2 nights in Jul 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, room comfort
Good for a business trip
Stayed 3 nights in May 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and very helpful! Room service was quick and yummy!
Stayed 2 nights in May 2025

10/10 Excellent

Kasseh

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great time
Stayed 1 night in Jun 2025

6/10 Okay

Henry

Overall ok but check in experience was awful. 6 hr flight delays caused my arrival time to be 3 am. Reception eventually checked me in and sent me to the south tower to a single bed room when I had specifically reserved two queen beds. I returned to reception and was told that’s the only room in the entire hotel available (certainly a challenge for me and my fellow 63 yr old male friend). Receptionist attitude and an argument ensued but by 3:30 the manager magically found a room with two queen beds. That’s a lot of unnecessary inconvenience for a tired guest spending more than $1000 to stay in your hotel
Stayed 2 nights in Oct 2025

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The customer service is top notch! Gym is clean and has a great assortment of equipment, the restaurants are great, and my room was clean!
Stayed 2 nights in Jun 2025

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, amenities
Upon arrival staff made negative comments about where we were from. No valet available no parking available on property was told to park down the street which lead to our car being broken into. Air conditioning in room was poor. Curtains were dirty. Ate at restaurant in hotel Open pallet and service was horrible did not get our water until after we finished eating. Was told our ticket couldn’t be split charged a 20% gratuity and barely was given any service.
Stayed 2 nights in Oct 2025

2/10 Terrible

Elena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely dirty, unprofessional people, steal, nobody wants to help
Stayed 2 nights in Sep 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.
Stayed 3 nights in Jul 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and well staffed. Great restaurants and nightlife.
Stayed 3 nights in Feb 2025
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