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Comfort Suites The Colony - Plano West

Property class: 2.5

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Photo gallery for Comfort Suites The Colony - Plano West

A hotel room with a sofa, armchair, dining table, and a bed with a headboard. - Comfort Suites The Colony - Plano West (The Colony)
A large indoor swimming pool with multiple lanes, a water slide, and lounge chairs. - Comfort Suites The Colony - Plano West (The Colony)
A restaurant with red upholstered booths and granite tables, a coffee machine, and a TV mounted on the wall. - Comfort Suites The Colony - Plano West (The Colony)
A reception desk with a digital screen, a clock, and two pendant lights. - Comfort Suites The Colony - Plano West (The Colony)
A modern living room with a blue sofa, red armchairs, and a fireplace. - Comfort Suites The Colony - Plano West (The Colony)
Consider a stay at Comfort Suites The Colony - Plano West and take advantage of free to-go breakfast, a garden, and dry cleaning/laundry services. In addition to a gym and a 24-hour business center, guests can connect to free in-room WiFi.

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for 1 King Bed, Suite, Nonsmoking, Accessible

Desk, blackout drapes, iron/ironing board, WiFi (free)

1 King Bed, Suite, Nonsmoking, Accessible

  • Sleeps 4
  • 1 King Bed

View all photos for 2 Queen Beds, Suite, Nonsmoking

A hotel room with two beds, a desk, a chair, and a window with curtains.

2 Queen Beds, Suite, Nonsmoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for 2 Queen Beds, Suite, Nonsmoking, Accessible

Desk, blackout drapes, iron/ironing board, WiFi (free)

2 Queen Beds, Suite, Nonsmoking, Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for 1 King Bed, Suite, Nonsmoking, Accessible

A hotel room with a large bed, two bedside tables with lamps, a desk with a chair, and a window with curtains.

1 King Bed, Suite, Nonsmoking, Accessible

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 2 Queen Beds, Suite, Nonsmoking, Accessible

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

2 Queen Beds, Suite, Nonsmoking, Accessible

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

A hotel room with a large bed, two bedside tables with lamps, a chair, and a window with curtains.

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for SUITE, 1 KING BED NON SMOKING

A hotel room with a large bed, two bedside tables with lamps, a desk with a chair, and a window with curtains.

SUITE, 1 KING BED NON SMOKING

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for SUITE, 2 QUEEN BEDS. NON SMOKING

A hotel room with two beds, a desk, a chair, and a window with curtains.

SUITE, 2 QUEEN BEDS. NON SMOKING

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

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About the neighborhood

Located in The Colony, Comfort Suites The Colony - Plano West is in the city center. Travelers who have shopping on the agenda can visit Legacy West and The Shops at Legacy. Ready for a night out? Consider Cosm Dallas and Mavericks Dance Hall. Take an opportunity to explore the area for water adventures such as water skiing. Visit our The Colony travel guide
Map
4796 Memorial Dr, The Colony, TX, 75056

What's nearby

  • Topgolf The Colony
    3 min walk - 0.2 miles
  • The Colony Five Star Complex
    8 min walk - 0.5 miles
  • Hawaiian Falls The Colony
    15 min walk - 0.8 miles
  • Grandscape
    15 min walk - 0.8 miles
  • Lewisville Lake
    4 min drive - 1.0 mile

Getting around

  • Old Town Station
    9 min drive
  • Dallas Medical-Market Center Station
    26 min drive
  • Love Field Airport (DAL)
    38 min drive

Restaurants

  • In-N-Out Burger
    16 min walk
  • McDonald's
    14 min walk
  • Chick-fil-A
    10 min walk
  • Sonic Drive-In
    7 min walk
  • Layne's Chicken Fingers
    13 min walk

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • 24-hour business center
  • 540 square feet of conference space

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from March 1 2026 to December 31 2026 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
2 total (up to 25 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the swimming pool without adult supervision

Frequently asked questions

Does Comfort Suites The Colony - Plano West have a pool?

Yes, this property has an indoor pool. The pool will be unavailable from March 1 2026 to December 31 2026 (dates subject to change).

Is Comfort Suites The Colony - Plano West pet-friendly?

Yes, Comfort Suites The Colony - Plano West allows pets (limit 2 total) with a maximum weight of up to 25 lbs per pet. There's a fee of USD 25 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Comfort Suites The Colony - Plano West?

Check-in start time: 3 PM; Check-in end time: 3 AM.

What time is check-out at Comfort Suites The Colony - Plano West?

Check-out is at 11 AM.

Where is Comfort Suites The Colony - Plano West located?

Located in the heart of The Colony, this hotel is within a 10-minute walk of Topgolf The Colony and The Colony Five Star Complex. Hawaiian Falls The Colony and Grandscape are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Comfort Suites The Colony - Plano West Reviews

6.8

7.0

Cleanliness

9.0

Location

7.6

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 334 out of 1003 reviews
Rating 8 - Good. 207 out of 1003 reviews
Rating 6 - Okay. 157 out of 1003 reviews
Rating 4 - Poor. 134 out of 1003 reviews
Rating 2 - Terrible. 171 out of 1003 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean
Stayed 3 nights in Sep 2026
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Outdated. Construction. Lights didn’t work.
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Friendly staff
Stayed 2 nights in Sep 2026
Verified review

6/10 Okay

Nice
Stayed 1 night in Aug 2026
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel appears to be under remodel or construction but there is no indication of that until arriving and seeing walls boarded up and building debris present throughout. Guest Room doors do not have door sweeps at the bottom so all hallway noise and light goes right in to the room. Bathroom showed signed of water damage and was generally unclean feeling. In general the property seems run down, poorly taken care of and generally unclean.
Stayed 1 night in Aug 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked two rooms for two nights & didn’t stay the second night since the shower and sink were not working in the room.
Stayed 2 nights in Jul 2026
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
Had to change rooms because we found bedbugs in the first one.
Stayed 1 night in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Nothing under construction
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Jun 2026
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My experience was very bad
Stayed 3 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
The pool was not working , the room smelled like mildew, the shower was not working and the breakfast they barely had anything .
Stayed 1 night in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience beds and coverings had stains bed an pillows are very hard not to mention some pillows didn’t even have cases on them The room its self looked decent until you start looking at everything Restroom tub was pealing and look dirty old water in tub the soap containers were empty and looked very dirty lighting was terrible and its a very small space when we went to ask for towels and soap the guy gave us a hand soap bar and one towel for 2 grownups and 1 toddler The extra latch on the door to stop cleaning people from coming in with card was broken hanging off the door the seal around the door was gone completely all the hallway light was coming in bright at night They also have renovations going on outside so in the morning around 7:30-8 am you won’t even be able to sleep with constant banging and loud people Front desk is Not very aware of their building there was maintenance doors and hamper drops open for anyone to go in or fall in also people smoking weed in the rooms even though its non smoking hotel and its an open lobby in the second floor you can see from front desk so i know they smelt it i smelt it when i walked in
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Will stay here again
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
No ice machine. It was out of order.
Stayed 3 nights in Jul 2026
Verified review

4/10 Poor

Disliked: Amenities
The pool and the gym were "under renovation" the ice machines in 2nd and third floors were inoperable the carpet had a stale smell . It was not a good stay . The only good thing was the buffet breakfast was awesome.
Stayed 2 nights in Jul 2026
Verified review

4/10 Poor

Liked: Staff & service, property conditions & facilities
It was an older property but was general kept up. Needs a little remodeling.
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was awful!!!!
Stayed 1 night in Jun 2026
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I have never left a review like this, but I would not encourage anyone to stay here. Nothing you see in the picture is real. There is no pool, no hot tub, no exercise room or treadmill- all of the reasons we chose this location were nonexistent. My daughter bought a Reese's and the guy tried to charge her $6 thinking she wouldn't know any better. She immediately said 'no, your sign says $2,' oh yes, I'm sorry. No, you're sorry you got caught. I didn't know it, but the ppl we were traveling with attempted to buy something small as well, and the guy tried to charge them $12! Several areas had chipped paint and holes. The only good part of the stay was the cleanliness. The two housekeeping ladies were extremely detailed and our room smelled amazing.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free Parking Free Breakfast Nice Customer Service
Stayed 2 nights in Jun 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst hotel i ever stayed in, extremely unclean, roaches & mold smell not to mention stains in the bed & sofa. I will not recommend this to anyone!!
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel can improvise on a lotnof things
Stayed 3 nights in Jun 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We tried to check in early. They told us it was going to be an additional $50. We agree to the terms and at the end they charge us $60 very disappointed. And top of that after our second night, our room was infested with cockroaches. It was pretty disgusting. This will be the last time we go to this hotel.
Stayed 4 nights in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pool was closed , window leaking and ants on the wall .
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect little spot along with clean rooms
Stayed 2 nights in May 2026