The staff were wonderful and very accommodating, but unfortunately, my overall stay was horrible because of the cigarette smoke issue. I arrived late on my first night, and the entire room smelled strongly of cigarette smoke. I barely got three hours of sleep. Before leaving the next morning, I went to the front desk and explained the situation and asked to change rooms. The smell would not go away, even with the AC running. Thankfully, the staff did not question me and immediately moved me to another room on a different floor. I appreciated how quickly they handled the request, and I ended up with an ocean-view room that initially seemed perfect — no cigarette smell at all. Unfortunately, the problem returned. Over the following days, the entire room would intermittently smell strongly of cigarette smoke. I eventually realized the smell appeared to be coming through the multiple vents. I tried turning off the AC and opening the windows, but unfortunately, nothing helped. At that point, I was hesitant to ask for another room because I was concerned I could end up in an even worse situation. What made this especially frustrating is that I had specifically booked a smoke-free room. This did not feel like an issue with a guest simply smoking in my particular room; it seemed much more like a problem with the hotel’s HVAC/ventilation system, where cigarette smoke from other rooms was being circulated into rooms that were supposed to be smoke-free. Very disappointing experience.