Does KOI Resort & Residence Da Nang - Inclusive Spa access have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is available 24 hours a day.

Is KOI Resort & Residence Da Nang - Inclusive Spa access pet-friendly?

No, pets are not allowed at this property.

How much is parking at KOI Resort & Residence Da Nang - Inclusive Spa access?

Valet parking is free at this property.

What time is check-in at KOI Resort & Residence Da Nang - Inclusive Spa access?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Where is KOI Resort & Residence Da Nang - Inclusive Spa access located?

Nestled on the beach, this Ngũ Hành Sơn resort is within a 5-minute walk of Marble Mountains and Non Nuoc Beach. My Khe Beach is 1 mi (1.6 km) away.

10/10 Excellent

Nathan

Oct 8, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property looked better in person than it did on the website. The food was very good, and the access to the beach was very easy.

Stayed 4 nights in Oct 2025

10/10 Excellent

Terence

Sep 30, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Sea was rough during rainy season. However hotel facilities meet all expectations. Meal choices were adequate. Koi resort is a place away from cities, yet a pleasant short distance from Danang and Hoi An. A relaxing 4 nights indeed.

Stayed 4 nights in Sep 2025

10/10 Excellent

Thao

Jun 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice resort, excellent service. We stayed in the Grand Suite and very happy with it. The suite offered a great view of the beach, city, and Marble mountain. The beach is so beautiful. We loved everything here and will be back whenever we visit Da Nang.

Stayed 1 night in Jun 2025

2/10 Terrible

Jamie

Aug 22, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This place was terrible..The grounds looked nice but the staff are horrible..Bugs, ants, didn't clean rooms..It was hard to get anything from them. Very unhelpful..Air conditioning didn't work..Hair in food..Drinks horrible..its a pretty place with horrible service.

Stayed 8 nights in Aug 2025

10/10 Excellent

Sahar

Dec 31, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had amazing experience in the Koi resort, the location is amazing, just between the beach and marble mountain!!

Stayed 5 nights in Dec 2024

4/10 Poor

Elisabeth

May 31, 2025

Some great moments and facilities but overall disappointing. The hotel is huge and spacious and a wonderful location, easy access to Da Nang, right in front of Marble Mountain, and on the beach. Breakfast buffet was incredible. However service and staff were inconsistent. I was told off for using

Stayed 6 nights in May 2025

10/10 Excellent

Eun Hee

Nov 11, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice koi resort danang especially ms Kim

Stayed 4 nights in Nov 2024

10/10 Excellent

Marcos

Feb 9, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything was perfect

Stayed 2 nights in Jan 2025

10/10 Excellent

Aleisha

Oct 28, 2024

Liked: Staff & service, amenities, property conditions & facilities

Had an amazing stay at Koi Resort. The place is so peaceful, staff very attentive. Overall could not fault

Stayed 1 night in Oct 2024

10/10 Excellent

Vu

Feb 8, 2025

Nice

Stayed 3 nights in Feb 2025

10/10 Excellent

David

Nov 12, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

We booked a villa at the resort and Kim Anh was our host and she and the staff took great care of us. They were very responsive with all our needs such as requesting services, towels, rides, etc. The service and staff here are exceptional and really make you feel welcomed. I highly recommend this resort if you’re staying in Da Nang.

Stayed 3 nights in Nov 2024

10/10 Excellent

Ryan

Jan 4, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Here’s a good review for a resort in English: "I just had a fantastic stay at KOI Resort & Residence Da Nang. From the moment I arrived, I was greeted with warm hospitality from the staff. The room was beautifully decorated and spotless, with a stunning ocean view. The amenities, like the infinity pool and spa, were amazing and provided the perfect relaxation. The food at the restaurant was delicious, especially the fresh seafood. I will definitely be returning and recommending it to my friends!"

Stayed 1 night in Jan 2025

2/10 Terrible

Lenair

Aug 26, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

After traveling from Dallas Texas to Da Nang Vietnam, my wife and I were very excited to get to our clean, comfortable, Grand Suite we reserved for my 60th birthday vacation getaway. When we got to our Grand Suite the temperature was at least 79 degrees or hotter because the AC was not working. The staff were already aware that the AC was not working before we were assigned to the suite, but never informed us. The room was invested with ants, the wet bar sink was half full of water with a continuous stream of water running all through the night, the hallways lead to the room hasn’t been vacuumed or clean. Seems like four weeks. They are dead cockroaches. You can see them as you walk the halls the grand suite is so dusty you find yourself sneezing from the dust. The bathroom countertops seem like they haven’t been thoroughly clean for weeks. it was such a letdown and disappointment, but we was too tired to try and find a new place after traveling for so many hours to get to the perfect getaway spot. We thought after three days calling to get the AC working and having 3 to 5 AC people to come out to tell us that they would have to take the entire unit out at 9:30 PM to get the AC working they decide to give us a new room on day three totally unacceptable. I have never been so disappointed.

Stayed 7 nights in Aug 2025

2/10 Terrible

gail

Aug 24, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The room itself was a good size with decent amenities, but the overall cleanliness of the resort was extremely disappointing. The hallways were filthy with visible dirt everywhere. When we checked in, I started sneezing immediately, and it only stopped after I personally cleaned every surface in the room myself. Housekeeping was inconsistent and poorly done. Even after they “cleaned,” I often had to go over everything again. Turndown service was hit-or-miss, and when I called to request basic items like towels or coffee, they would either forget or only show up after a very long wait. On one occasion, I had to request fresh towels because the ones originally provided had hair on them, which is completely unacceptable. The toiletries were also terrible, the shampoo smelled like dish soap, and the body wash did nothing for the skin. One particularly frustrating policy was that Grab (food delivery service) drivers were not allowed onto the premises. This is an unreasonable rule, especially for guests who don’t want to leave the resort but still need to eat. On a positive note, the breakfast buffet had a good variety of options and was enjoyable. The spa was also a highlight, I had a wonderful massage, and the spa staff were friendly and professional. However, the overall experience was overshadowed by the lack of cleanliness and poor service. It was also strange that we were only given one key at check-in despite being two guests.

Stayed 7 nights in Aug 2025

6/10 Okay

Brett

Apr 23, 2025

Liked: Cleanliness, property conditions & facilities

The checking processes was inefficient. Waited well past the checkin time and had to approach staff 3 times before the keys were handed over. The villa we stayed in only had hot water for 1 of the 3 days which was dissapointing. The staff lack communication skills and seem very new to their roles. The food options at the hotel are not great and a little overpriced. The actual resort looks very nice and the villa, apart from the lack of hot water, was perfectly positioned close to the beach and pool. The pool itself does not have enough lounge chairs for the amount of people using it. The water is also very cloudy. Overall the experience was ok, but not up to expectations when considering the price of the room.

Stayed 3 nights in Apr 2025

10/10 Excellent

Wayne Wai

Feb 6, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 Bedroom Villa with Concierge Service

We stayed in a 3 bedroom villa and it was great. There is a small pool for each villa, but we never used it. We used the infinity pool near the beach. The breakfast is good. We also had complimentary afternoon tea, which was placed in a bird cage. We had one complimentary BBQ dinner. The Marble Mountains is across the street. The best part was the concierge service by Miss Kim. We communicated by Whatsapp and she helped us with any requirements quickly. She arranged meals and transportation to tourist spots. She helped retrieve my lost bag after we checked out. If luxury hotels can offer this type of service, this should be the norm. It made the stay 100% more enjoyable.

Stayed 3 nights in Jan 2025

10/10 Excellent

Brenda

Apr 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a lovely stay at Koi Resort Danang. The aesthetic of the resort is modern, luxurious, and thoughtfully designed—everything felt fresh and high-end. We stayed in a spacious 4-bedroom villa with a private pool, which offered amazing value compared to what you'd pay for a similar stay in places like Mexico. One of the biggest highlights was the complimentary breakfast buffet. It was incredibly generous with a wide variety of options, from Western staples to local Vietnamese dishes. Definitely something we looked forward to every morning! The staff were wonderful—friendly, helpful, and always kind to our two young kids (ages 4 and 5). There were daily kids' activities by the pool, which gave me time to relax and read. These activities do come at an extra cost, but we found them well worth it for the experience and convenience. The resort itself is very peaceful and quiet—almost surprisingly so. It felt a bit empty at times, but we actually appreciated the tranquility. While it is a bit removed from the main part of Da Nang, Grab rides were cheap and easy to arrange, so we had no trouble getting around. The room was clean and well-maintained, and we loved that we could easily adjust the air conditioning to our preference. The lush surroundings added to the relaxing vibe of the resort. Overall, this was a comfortable, serene, and luxurious stay with plenty of Western comforts. I would absolutely stay here again.

Stayed 3 nights in Mar 2025

10/10 Excellent

Bekah

Jul 28, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This resort is really beautiful. Like other reviews say it isn’t yet fully completed but it had everything my family needed and it was a little quieter than other busy resorts we stayed at which was actually very nice. The breakfast buffet was perfect with good food and options. What makes this resort amazing is the kindness of the staff however. They really try to meet your every need, they are polite and friendly and really listen to you. We didn’t have a great experience at the restaurant there onsite (I think it still needs some fine tuning and it can come right) but the staff listened to the feedback you can tell they are trying to listen & learn to see what they can do better. They apologised & then offered some free poolside drinks also. They didn’t need to do this but you can tell they really want you to have a good time - which we did. I would certainly come back again. The villa was nice and large which was relaxing.

Stayed 4 nights in Jul 2024

4/10 Poor

Wilfred

Jun 11, 2025

Liked: Cleanliness

Disliked: Staff & service

Receptionist tried to bill my credit card USD 192,674.81 (yes its $192k) twice which led to the bank freezing my card whilst I was in a foreign country. The house keeping staff entered the room while I was changing clothes without giving me any time to cover myself. They just went knock knock and enter under 2 seconds. The air conditioner was not working, despite complaining twice, the staff said it was working. The thermostat was set on 18, and the measured temperature by the thermostat said 25, yet the staff insisted that it was working. My sleep was hampered and the whole trip was a mess. The staff was unhelpful and outright lying. I reached the hotel 5 hours before checkin time after a 14 hours journey. Even though the room was ready, they did not let me enter. They had the room keys in the stash that said ready rooms, yet the receptionist kept insisting that the checkin time is 2 pm. The food was all meat and nothing on the healthy side. The receptionist advised us to visit the Bana Hills during evening and night and said its more fun. Most of the hills close at 6pm and we were not allowed entry to the cable cars. We wasted 2 hours in travel. My friend went for a massage and the masseuse tried to sexually assault him by attempting to by giving him a handjob despite him saying no multiple times.

Stayed 6 nights in Jun 2025

8/10 Good

Bryan David

May 12, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ultimately positive. In its present state, probably a 3.5/5 rather than a 4/5, but the only way is forward for KOI Resort The staff are friendly, polite and try their best to be helpful. The room was big and clean with a nice balcony. The breakfast selection and setting are excellent, and the two pools are great KOI Resort is still clearly in its early stage. At the time of stay (May 6-10, 2024), the gym wasn't yet fully open (just a few cardio machines) and the spa hadn't yet opened either. The gym space has a lot of potential. A number of business facilities weren't yet open either Potentially a great stay a year from today when everything is fully set up. I feel like the hotel is barely running at 30% full capacity at this time

Stayed 4 nights in May 2024

4/10 Poor

Verified traveler

Jul 30, 2024

Disliked: Room comfort

Dont think i will return

The hotel is new and alot of the amenities, bars and restaurants it says is open is not yet open or ready. Housekeeping continously bang the door even when you flag do not disturb on your room. Not alot of staff spoke English so incorrect information was provided. Laundry service damaged my clothes however they did refund me for the item as it was brand new but shouldn't of happened in the first place. In room food options needs to be improved, the menu shows roughly 10 options and nothing else, purely local items but should show some Western items to cover all basis. Was planning to check out early due to how poor the service and the quality of the hotel was but the general manager Joyce went above and beyond to try and make up for all the short falls. This hotel needs staff like Joyce to truly improve its offering otherwise it cannot contend with the Marriotts etc and definatly not Hyatt.

Stayed 4 nights in Jul 2024

6/10 Okay

Anastasia Maria

Aug 7, 2024

Liked: Cleanliness, staff & service, amenities

Disliked: Property conditions & facilities

Beautiful facilities, pool and proximity to the beach. The bungalows are spacious. Food from the breakfast buffet is pretty good, decent spread. BUT- so many things went wrong during our stay. Our door lock stopped working twice. Key cards stopped working randomly. There were plumbing issues. Lots of the hardware in the bungalow was faulty, which is concerning considering this place just only opened in May (I stayed in August) The AC in the gym and the spa was broken, making it extremely uncomfortable. Occasional visits from lizards in the bungalow. The staff, however, even with their limited English, still tried their hardest to make our stay comfortable, regardless of the multiple mishaps. Especially Kim! She went above and beyond to make sure I had a nice birthday, and gave us her own personal # to personally contact her if we had any issues. I think this property has a long way to go though. I'd love to see it succeed... but more than half of the hotel was vacant and despite it looking luxurious, just as we started to relax and enjoy, there was yet another reminder that the hotel is not ready.

Stayed 3 nights in Aug 2024

10/10 Excellent

Minh

Jun 21, 2025

Stayed 4 nights in Jun 2025

10/10 Excellent

Shannon

Jun 15, 2025

Stayed 4 nights in Jun 2025

10/10 Excellent

Wang Ruby

May 14, 2025

Stayed 5 nights in May 2025

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