See all properties

Hotel Puerta del Cielo

Property class: 2.5

Choose dates to view prices

Photo gallery for Hotel Puerta del Cielo

An outdoor patio area with several tables and chairs, covered by blue umbrellas. - Hotel Puerta del Cielo (Cuernavaca)
A swimming pool surrounded by lush greenery and a red building. - Hotel Puerta del Cielo (Cuernavaca)
A well-maintained garden with palm trees and a red building in the background. - Hotel Puerta del Cielo (Cuernavaca)
A swimming pool surrounded by lush greenery. - Hotel Puerta del Cielo (Cuernavaca)
A hotel room with a bed, pillows, and rolled towels on the bed. - Hotel Puerta del Cielo (Cuernavaca)
Hotel Puerta del Cielo provides amenities like a coffee shop/cafe and a garden. Stay connected with free in-room WiFi.

Reviews

3.8 out of 10

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Housekeeping
  • 24/7 front desk

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 3 of 3 rooms

Suite, 1 King Bed, Microwave

  • City view
  • 15 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed

  • City view
  • 15 sq m
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds

  • City view
  • 15 sq m
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Lomas de Cortes, a neighborhood in Cuernavaca, is home to Hotel Puerta del Cielo. Spa Orlane and Cuernavaca Golf Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Portal D10 and Plaza Cuernavaca. Ready for a night out? Consider Gallaecia Jardin y Salón de Eventos and Piedrasanta Events Garden. Visit our Cuernavaca travel guide
Map
Av. del Conquistador #156, Col. Lomas de Cortes, Cuernavaca, MOR, 62240

What's nearby

  • A historic building with a large archway and a tall tower in the background.
    Cuernavaca Cathedral
    21 min drive - 4.0 miles
  • Parish of the Divine Savior
    8 min drive - 1.4 miles
  • Portal D10
    8 min drive - 1.2 miles
  • Galerias Cuernavaca Mall
    9 min drive - 4.7 miles
  • Forum Cuernavaca
    12 min drive - 6.8 miles

Getting around

  • Benito Juarez International Airport (MEX)
    86 min drive

Restaurants

  • Taqueria El Especial
    7 min walk
  • Chaparrito's Tacos
    6 min walk
  • Tacos Charmin
    9 min walk
  • Tacos El Exquisito
    5 min walk
  • Dreas
    9 min walk

Similar properties

A swimming pool with lounge chairs and umbrellas, surrounded by potted plants and a modern building structure.
Hotel Borda Cuernavaca
Cuernavaca
  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
8.0 out of 10, Very good, 743 reviews
Hotel Borda Cuernavaca
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A coffee shop/cafe

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool umbrellas

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 20-inch TV with cable channels

More

  • Ceiling fan

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11 PM
Minimum check-in age: 12

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Frequently asked questions

Does Hotel Puerta del Cielo have a pool?

Yes, this property has an outdoor pool.

Is Hotel Puerta del Cielo pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Puerta del Cielo?

Check-in start time: 2 PM; Check-in end time: 11 PM.

What time is check-out at Hotel Puerta del Cielo?

Check-out is at 1 PM.

Where is Hotel Puerta del Cielo located?

Located in Lomas de Cortes, this hotel is within 1 mi (2 km) of Portal D10 and Parish of the Divine Savior. La Paloma de la Paz and Teopanzolco Archaeological Zone are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Hotel Puerta del Cielo Reviews

3.8

4.2

Cleanliness

4.4

Location

4.8

Staff & service

3.4

Property conditions & facilities
Rating 10 - Excellent. 9 out of 199 reviews
Rating 8 - Good. 13 out of 199 reviews
Rating 6 - Okay. 30 out of 199 reviews
Rating 4 - Poor. 39 out of 199 reviews
Rating 2 - Terrible. 108 out of 199 reviews

Reviews

Verified review

8/10 Good

Liked: Staff & service
Normal
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente estancia en casa Maria, me encanto, sin duda lo volveré a adquirir.
Stayed 1 night in Jun 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Se está casi callendo de viejo y sucio me comentan que ya lo van a cerrar y solo por eso hay únicamente 5 habitaciones me comentan que en línea me hacen la devolución de mi efectivo la cual tampoco a pasado
Stayed 1 night in May 2026
Verified review

4/10 Poor

Disliked: Amenities, property conditions & facilities
La propiedad está muy descuidada!!! No venden alimentos, no venden bebidas!!! El servicio de televisión desactualizado.
Stayed 2 nights in Apr 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities
No tenían la reservación , no tienen estacionamiento , la habitación de buen tamaño pero sucia
Stayed 1 night in Jan 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pésimo el hotel no está como en las Fotos no tiene nada de mantenimiento Las condiciones del hotel son deplorables No se puede quedar uno ahí La alberca está pésima
Stayed 1 night in Nov 2025
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities
No reciben tarjeta y estaba abandonada la propiedad, no me hospedé pésimas condiciones
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Liked: Amenities
Disliked: Property conditions & facilities
No corresponde a fotos , poca limpieza en piscina, no hay agua caliente, no dan toallas, falta de mantenimiento , no cuenta con cafetería , es lo contrario a lo publicado en la pág.
Stayed 1 night in Sep 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
Mala habitación sucio
Stayed 1 night in Aug 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Todo feo, había cucarachas muertas, un alacrán, olía a veneno, nada que ver como en las fotos, horrible, si puede nunca vayan a ese lugar
Stayed 1 night in Jun 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nada que ver en las fotos, el pasto seco la alberca en muy malas condiciones, no está fumigada, el servicio del hotel precario, no respetan la reservación, mil cosas mas
Stayed 4 nights in Apr 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Mal lugar
Stayed 1 night in Apr 2025
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
Es vieja, los muebles viejos…. No tenían terminal para cobrarme tuve que pagar en efectivo….
Stayed 1 night in Apr 2025
Verified review

2/10 Terrible

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
todo a excepción de las mañanas , mi habitación quedo cerca del restaurante y desde las 5 am están sonando los platos y las platicas de los empleados, todo se acuchaba, por mas que querías dormir un poco mas , no se podia
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8 de 10

Podría ser increíble si invirtieran un poco en darle un mantenimiento completo. Incluso los clientes, estaríamos dispuestos a pagar más.
Stayed 1 night in Feb 2025
Verified review

4/10 Poor

Disliked: Cleanliness

Sin condiciones limpias

Mucha caca de gato en todos lados
Stayed 1 night in Jan 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fraude!

No me quedé, el servicio no corresponde con lo que promocionan. Literalmente es otro hotel, las fotos en la plataforma no son las del hotel es un FRAUDE, tuve que hospedarme en otro lado. Espero me hagan el reembolso
Stayed 1 night in Dec 2024
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Las fotos no son actuales, lamentable estado del hotel en general.
Stayed 1 night in Dec 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
No es lo que se publica en las fotos, está my deteriorado y abandonado. El costo elevado para las instalaciones y lo descuidado que está. No volvería a regresar
Stayed 2 nights in Dec 2024
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Buena atencion lo unico malo es que le falta mucho mantenimiento
Stayed 1 night in Nov 2024
Verified review

2/10 Terrible

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
El lugar es pésimo muy sucia, parece hotel de paso. .las fotos no representan lo que es.. es un engaño
Stayed 2 nights in Jul 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No resperón la reserva, ESPERO NO HAYAN COBRADO! El lugar nefasto, una posilga, NADA que ver con las fotos
Stayed 1 night in Jun 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad no está como en las fotos para nada, no te hacen cargo Pero no vale la pena llegar ahí, perdida de tiempo, el lugar parece estár abandonado
Stayed 1 night in Apr 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Es lo más horrible que conozco

Horrible es un hotel en ruinas no tiene estacionamiento los autos se quedan a la Interperie en terracería
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Precio, atención y servicio
Stayed 1 night in Apr 2024