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Hotel Puerta del Cielo

2.5 star property
Hotel in Cuernavaca with a 24-hour front desk and a coffee shop

Choose dates to view prices

Hotel Puerta del Cielo blends tranquility and convenience. Guests relax in the serene garden or cool off in the outdoor pool with shaded areas. The property offers free WiFi, an on-site coffee shop, and 24/7 front desk service.

Reviews

3.8 out of 10

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 3 of 3 rooms

Suite, 1 King Bed, Microwave

Highlights

Balcony
Separate sitting area
Kitchenette
TV
Ceiling fan
Private bathroom
Microwave
Cookware/dishes/utensils
  • 15 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed

Highlights

TV
Ceiling fan
Private bathroom
Cable channels
Daily housekeeping
  • 15 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds

Highlights

Balcony
TV
Ceiling fan
Private bathroom
Cable channels
Daily housekeeping
  • 15 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Av. del Conquistador #156, Col. Lomas de Cortes, Cuernavaca, MOR, 62240

What's nearby

  • Portal D10 - 17 min walk - 0.9 miles
  • La Paloma de la Paz - 3 min drive - 1.4 miles
  • Parish of the Divine Savior - 3 min drive - 1.2 miles
  • Plaza Cuernavaca - 3 min drive - 1.7 miles
  • Galerias Cuernavaca Mall - 6 min drive - 4.5 miles

Getting around

  • Benito Juarez International Airport (MEX) - 86 min drive

Restaurants

  • ‪Chaparrito's Tacos - ‬6 min walk
  • ‪Casa Nila - ‬1 min walk
  • ‪Taqueria El Especial - ‬7 min walk
  • ‪Patio 101 - ‬8 min walk
  • ‪Tacos Charmin - ‬9 min walk

About this property

Hotel Puerta del Cielo

Property highlights
Hotel Puerta del Cielo provides amenities like a coffee shop/cafe and a garden. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool along with pool umbrellas
  • Free self parking
  • A 24-hour front desk
Room features
All guestrooms at Hotel Puerta del Cielo include amenities such as free WiFi.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 20-inch TVs with cable channels
  • Ceiling fans and daily housekeeping

Similar properties

Basic Room
Hotel Juarez
  • Pet friendly
  • Parking included
  • Free WiFi
  • Laundry
5.2 out of 10, 89 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A coffee shop/cafe

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool umbrellas

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 20-inch TV with cable channels

More

  • Ceiling fan

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11 PM
Minimum check-in age: 12

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Hotel Puerta Cielo Cuernavaca
Hotel Puerta Cielo
Puerta Cielo Cuernavaca
Puerta Cielo
Hotel Puerta del Cielo Hotel
Hotel Puerta del Cielo Cuernavaca
Hotel Puerta del Cielo Hotel Cuernavaca

Frequently asked questions

Does Hotel Puerta del Cielo have a pool?

Yes, this property has an outdoor pool.

Is Hotel Puerta del Cielo pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Puerta del Cielo?

Check-in start time: 2 PM; Check-in end time: 11 PM.

What time is check-out at Hotel Puerta del Cielo?

Check-out is at 1 PM.

Where is Hotel Puerta del Cielo located?

Situated in Cuernavaca, this hotel is within 1 mi (2 km) of Portal D10 and Parish of the Divine Savior. La Paloma de la Paz and Teopanzolco Archaeological Zone are also within 2 mi (3 km).

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Hotel Puerta del Cielo Reviews

Reviews

3.8
Rating 10 - Excellent. 8 out of 188 reviews
Rating 8 - Good. 12 out of 188 reviews
Rating 6 - Okay. 30 out of 188 reviews
Rating 4 - Poor. 37 out of 188 reviews
Rating 2 - Terrible. 101 out of 188 reviews

4.2/10

Cleanliness

4.8/10

Staff & service

3.6/10

Amenities

3.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

8/10 Good

Christian Janet

Liked: Staff & service
Normal
Stayed 1 night in Dec 2023

2/10 Terrible

Lic. Diana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pésimo el hotel no está como en las Fotos no tiene nada de mantenimiento Las condiciones del hotel son deplorables No se puede quedar uno ahí La alberca está pésima
Stayed 1 night in Nov 2025

2/10 Terrible

Pablo Cesar

Disliked: Staff & service, property conditions & facilities
No reciben tarjeta y estaba abandonada la propiedad, no me hospedé pésimas condiciones
Stayed 1 night in Oct 2025

6/10 Okay

Guadalupe

Liked: Amenities
Disliked: Property conditions & facilities
No corresponde a fotos , poca limpieza en piscina, no hay agua caliente, no dan toallas, falta de mantenimiento , no cuenta con cafetería , es lo contrario a lo publicado en la pág.
Stayed 1 night in Sep 2025

4/10 Poor

Alfredo

Disliked: Cleanliness, staff & service, property conditions & facilities
Mala habitación sucio
Stayed 1 night in Aug 2025

2/10 Terrible

Luis Enrique

Disliked: Cleanliness, amenities, property conditions & facilities
Todo feo, había cucarachas muertas, un alacrán, olía a veneno, nada que ver como en las fotos, horrible, si puede nunca vayan a ese lugar
Stayed 1 night in Jun 2025

2/10 Terrible

Alexa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nada que ver en las fotos, el pasto seco la alberca en muy malas condiciones, no está fumigada, el servicio del hotel precario, no respetan la reservación, mil cosas mas
Stayed 4 nights in Apr 2025

2/10 Terrible

Viridiana

Disliked: Cleanliness, staff & service, property conditions & facilities
Mal lugar
Stayed 1 night in Apr 2025

4/10 Poor

Rosa María Torres

Disliked: Cleanliness, property conditions & facilities
Es vieja, los muebles viejos…. No tenían terminal para cobrarme tuve que pagar en efectivo….
Stayed 1 night in Apr 2025

2/10 Terrible

Susan

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
todo a excepción de las mañanas , mi habitación quedo cerca del restaurante y desde las 5 am están sonando los platos y las platicas de los empleados, todo se acuchaba, por mas que querías dormir un poco mas , no se podia
Stayed 2 nights in Feb 2025

10/10 Excellent

Abel Neri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8 de 10

Podría ser increíble si invirtieran un poco en darle un mantenimiento completo. Incluso los clientes, estaríamos dispuestos a pagar más.
Stayed 1 night in Feb 2025

4/10 Poor

Abril

Disliked: Cleanliness

Sin condiciones limpias

Mucha caca de gato en todos lados
Stayed 1 night in Jan 2025

2/10 Terrible

René

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fraude!

No me quedé, el servicio no corresponde con lo que promocionan. Literalmente es otro hotel, las fotos en la plataforma no son las del hotel es un FRAUDE, tuve que hospedarme en otro lado. Espero me hagan el reembolso
Stayed 1 night in Dec 2024

2/10 Terrible

Antonio

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Las fotos no son actuales, lamentable estado del hotel en general.
Stayed 1 night in Dec 2024

2/10 Terrible

Karla

Disliked: Cleanliness, property conditions & facilities
No es lo que se publica en las fotos, está my deteriorado y abandonado. El costo elevado para las instalaciones y lo descuidado que está. No volvería a regresar
Stayed 2 nights in Dec 2024

4/10 Poor

Martin

Disliked: Cleanliness, amenities, property conditions & facilities
Buena atencion lo unico malo es que le falta mucho mantenimiento
Stayed 1 night in Nov 2024

2/10 Terrible

Juan Carlos

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
El lugar es pésimo muy sucia, parece hotel de paso. .las fotos no representan lo que es.. es un engaño
Stayed 2 nights in Jul 2024

2/10 Terrible

José Arturo Guillermo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No resperón la reserva, ESPERO NO HAYAN COBRADO! El lugar nefasto, una posilga, NADA que ver con las fotos
Stayed 1 night in Jun 2024

2/10 Terrible

Ingrid Rocio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad no está como en las fotos para nada, no te hacen cargo Pero no vale la pena llegar ahí, perdida de tiempo, el lugar parece estár abandonado
Stayed 1 night in Apr 2024

2/10 Terrible

Maria Dolores

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Es lo más horrible que conozco

Horrible es un hotel en ruinas no tiene estacionamiento los autos se quedan a la Interperie en terracería
Stayed 1 night in Apr 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Precio, atención y servicio
Stayed 1 night in Apr 2024

2/10 Terrible

diana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No respetaron mi reserva. Dicen que no tienen habitaciones. Ahora no tengo donde pasar la noche
Stayed 1 night in Apr 2024

2/10 Terrible

MAURICIO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La alberca no servía , la habitación elegida no estaba disponible , mala atención por parte de la señora que nos recibió , al final pues solo nos dijo q si no nos gustaba , canceláramos y nos fuéramos
Stayed 1 night in Feb 2024

2/10 Terrible

Roberto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una verdadera pocilga. No es posible que Expedia tenga este Hotel en su sistema, prefiero dormir abajo de un puente.

2/10 Terrible

Edwin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me dijeron que era muy inseguro y que no se hacían responsables por lo que le pasara a mi auto y que mejor buscará otra opción
Stayed 1 night in Dec 2023
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Policies

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