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Hotel NASS Casa del Aguila

Property class: 3

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Photo gallery for Hotel NASS Casa del Aguila

An outdoor patio with wooden tables and chairs, potted plants, and a decorative metal ceiling. - Hotel NASS Casa del Aguila (Cuenca)
A lobby with a wooden ceiling, a reception desk with a floral design, and a wall with a bird mural. - Hotel NASS Casa del Aguila (Cuenca)
A hotel room with a wooden floor, a bed with white linens, a wooden table with chairs, a chandelier, and a painting on the wall. - Hotel NASS Casa del Aguila (Cuenca)
A spacious living room with wooden flooring, two pink sofas, a coffee table, and a chandelier. - Hotel NASS Casa del Aguila (Cuenca)
A building with a red facade, multiple windows, and balconies with potted plants. - Hotel NASS Casa del Aguila (Cuenca)
Located close to San Sebastian Plaza and New Cathedral of Cuenca, Hotel NASS Casa del Aguila provides free continental breakfast, a free daily manager's reception, and a rooftop terrace. Free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), is available to all guests, along with dry cleaning/laundry services and a business center.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Parking available
  • Business services

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Room

A bedroom with a bed, curtains, a chair, a painting, and a bathroom visible through an open door.

Superior Room

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Double Room

A hotel room with two beds, a sink, and a mirror.

Standard Double Room

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Standard Triple Room

A hotel room with two single beds, a wooden desk, and a chair. There are wall-mounted lamps and a painting on the wall.

Standard Triple Room

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Twin Bed and 2 Queen Beds
  • Free WiFi

View all photos for Presidential Room, 1 King Bed, City View

A bedroom with a large bed, a wooden table, and a chandelier.

Presidential Room, 1 King Bed, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Cuenca, Hotel NASS Casa del Aguila is in the city center. San Sebastian Plaza and Río Tomebamba & Calle Larga are notable landmarks, and the area's natural beauty can be seen at Calderon Park and El Cajas National Park. Looking to enjoy an event or a game while in town? See what's going on at Alejandro Serrano Aguilar Stadium. Visit our Cuenca travel guide
Map
Mariscal Sucre 13-56 y Juan Montalvo, Cuenca, Azuay, A0111B

What's nearby

  • Two illuminated church domes with cross-topped spires, set against a mountainous backdrop.
    Calderon Park
    7 min walk - 0.4 miles
  • A cathedral with blue domes and a cityscape in the background.
    New Cathedral of Cuenca
    7 min walk - 0.4 miles
  • A cobblestone street leading to a town square with a view of distant hills.
    Río Tomebamba & Calle Larga
    15 min walk - 0.8 miles
  • San Sebastian Plaza
    3 min walk - 0.2 miles
  • University of Cuenca's Orchid Garden
    5 min walk - 0.3 miles

Getting around

  • 14n - Antonio Borrero Station
    11 min walk
  • Unidad Nacional Tram Station
    16 min walk
  • Cuenca (CUE-Mariscal Lamar)
    6 min drive

Restaurants

  • Chocolateria Dos Chorreras
    6 min walk
  • Café San Sebas
    3 min walk
  • Terra Rooftop, 360
    5 min walk
  • Tienda Cafe
    3 min walk
  • Cafeteria Central Perk Cuenca
    3 min walk

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  • Parking available
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 7:00 AM to 11:00 PM on request
  • Self parking on site (USD 5 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 9:30 AM
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 on-site accessible parking spaces
  • Handrails in stairways (28 inches high)
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Transfer shower
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Communal living room
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Desk
  • Individual decor
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Late check-in fee: 50-percent of room rate for check-in between midnight and 7:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 8 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per day
Cribs (infant beds) are available for USD 10.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 15 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: USD 15 (one-way)
  • Self parking fee: USD 5 per night
  • Pet fee: USD 8 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-in fee: 50-percent of room rate for check-in between midnight and 7:00 AM
  • Crib (infant bed) fee: USD 10.0 per day
  • Rollaway bed fee: USD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators

Frequently asked questions

Is Hotel NASS Casa del Aguila pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 8 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is available for USD 5 per night.

What time is check-in at Hotel NASS Casa del Aguila?

Check-in start time: 2 PM; Check-in end time: 11:30 PM. Late check-in is available from midnight– 7:00 AM for a fee of 50%.

What time is check-out at Hotel NASS Casa del Aguila?

Check-out is at noon.

Does Hotel NASS Casa del Aguila provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 7:00 AM–11:00 PM on request. A fee of USD 15 per vehicle applies.

Where is Hotel NASS Casa del Aguila located?

Located in Downtown Cuenca, this hotel is within a 10-minute walk of San Sebastian Plaza, New Cathedral of Cuenca, and Calderon Park. Río Tomebamba & Calle Larga and Plaza Rotary Market are also within 15 minutes. Unidad Nacional Tram Station is 16 minutes by foot and Gaspar Sangurima Tram Station is 17 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel NASS Casa del Aguila Reviews

8.8

Excellent

9.0

Cleanliness

9.0

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 51 out of 81 reviews
Rating 8 - Good. 18 out of 81 reviews
Rating 6 - Okay. 4 out of 81 reviews
Rating 4 - Poor. 4 out of 81 reviews
Rating 2 - Terrible. 4 out of 81 reviews

Reviews

Verified review

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is nice and friendly.. great location
Stayed 4 nights in Aug 2026
Verified review

8/10 Good

JACK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the atmosphere and decorations and the breakfast. Pleasent staff.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in a beautiful city
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Stephen Chi-Wing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful space in the heart of Cuenca! I really appreciated the friendly and helpful staff.
Verified review

8/10 Good

miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like to walk and it was a little out of the way for Calle Larga or Park Calderón, but I did get to check out the little plaza near by that had a great set of restaurants and a museum of modern art. I did walk around a lot and it did not bother me much, however some people might just take a taxi to other places.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Charming, older property. Breakfast provided in the morning. Maria(host) was very accommodating & nice. Good location to walk almost everywhere or catch a cab if needed. Restaurants & stores nearby. Soap provided, but bring your own amenities (shampoo, conditioner). Hair dryer available to borrow from front desk. Enjoyed our stay.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old colonial estate in central old town Cuenca. If you’re bothered by creaky wood floors and everything old and small rooms, this is not for you. But if you’re enchanted by the quaint setting, kind helpful staff and easy walking access to downtown Cuenca, it’s wonderful. Great price, safe and calm setting
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old mansion with enclosed courtyard, sitting rooms (Salas), fun architecture and setting right downtown. Parking across the street costs $5 overnight. Staff got up at 5 am without complaint to open the parking garage so we could pick up our guests arriving at airport. Generous breakfast and very adequate bed. Excellent restaurants nearby.
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The really friendly staff put up with my appalling Spanish. 😊
Stayed 3 nights in Nov 2023
Verified review

8/10 Good

Cathy

Disliked: Cleanliness

A little disappointing

Good location. Building was lovely with lots of areas to sit. However the staff were not particularly friendly or helpful. The door bell woke us up every morning at 7. Breakfast was poor, no fruit and fruit juice one morning and they run out of sausages and eggs another but plenty of good coffee was provided. We stayed 4 nights and our room was not cleaned once. They also charged us double the fee for parking.
Stayed 3 nights in Dec 2023
Verified review

8/10 Good

Diana

Liked: Staff & service, property conditions & facilities
This is a lovely property. The only complaint about the facilities is the towels were threadbare and fraying and the sheets thin. The location is excellent. All the historic area sites are within walking distance and there are lots of restaurants, coffee shops and pâtisseries on every block. We booked 4 nights though unfortunately they relocated us to another NASS hotel the first night...said our room needed repair. The explanation was a bit fishy. Then there was a mix up with billing on depature because of the relocation. The front desk was apologetic and sorted things out but the relocation did put a damper on our experience.
Stayed 4 nights in Feb 2024
Verified review

10/10 Excellent

Michael D

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
A perfect stay. I would recommend it anytime and to anyone. Great value for money: service, amenities, breakfast, location, safety. A great choice and the venue has character and indisputable charm.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Javier A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are the best ones
Stayed 6 nights in May 2025
Verified review

6/10 Okay

Fabian

Location is great, the property is beautiful but needs cleaning and be great if the staff get better skin the customer service both ladies were unprofessional unfriendly and poor attention to customer
Stayed 2 nights in Jun 2025
Verified review

6/10 Okay

Martha

Liked: Cleanliness
Disliked: Amenities
Overall hotel was good. Rooms are a bit run down and not enough towels for the party size when you book a large room. In addition there are no toiletries in the rooms.
Stayed 2 nights in Apr 2024
Verified review

4/10 Poor

Gonzalo

Disliked: Cleanliness, staff & service

Misleading information about parking

We contacted the hotel in advance about parking, and we were told parking was free in the mornings and had a cost in the evenings. When we checked in they said they will pay the parking for the nights. At checkout they said we had to pay for all the parking. They also wanted to charge more than what the reservation said and they did not give us a proper receipt
Stayed 2 nights in Dec 2023
Verified review

2/10 Terrible

Stephanie

Disliked: Staff & service, amenities, property conditions & facilities
This hotel was in a very convenient area, but was otherwise the worst experience I have ever had. The room was advertised as a queen bed, with air conditioning and bidets. It was a double, no climate control of any kind in the whole building, and no bidets. Breakfast was 7:30 to 9 but had no food left at 8 one day, and didn’t even start until 8 another. Also, while it says free WiFi and it was indeed free, the advertised rate of 250 is a massive lie. The best we got in five days was a speed of 3, which was impossible to use. The staff was rude, and definitely did not speak any language besides Spanish (which was fine, I speak Spanish! But they advertise the front desk can do English and French and they definitely cannot). They also failed to clean our room more than once despite cleaning listed as a daily, not two or three day cycle. I usually don’t leave reviews, but this place was rated so highly and was so not as advertised that I feel like I have to this time. Also, the beds are rock hard and the sheets and pillows are as thin as paper.
Stayed 5 nights in Apr 2025
Verified review

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El edificio es bonito, muy histórico
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muito tranquilo, bem localizado e próximo de tudo. A equipe é muito prestativa e preparada! Café da manhã a vontade e muito bom.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, excelente atención
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Tania

La atención de la señorita del counter poco cordial, un tanto brusca
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Walter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Propriedad no recomendable. Me despertaron a las 7 AM demandando que saque mi vehiculo del estacionamiento y que pague los $5 diarios. El dormitorio sin ventanas. El estacionamiento no es gratis. El WiFi una porqueria. No hubo agua. No habia como ducharse. No se podia usar el lavabo ni el sanitario. Me ofrecieron un descuento para la proxima visita pero no me quedo ni asi me den gratis.
Stayed 2 nights in Jul 2025
Verified review

6/10 Okay

Juan Fernando

Liked: Property conditions & facilities
Disliked: Amenities
No realizan la limpieza y el arreglo de los cuartos . Desayuno continental , existe un montón de palomas Que pueden molestar en tu descanso . Resto bien , cerca del centro . Para el precio y para dormir está bien
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

KATTY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy recomendado algo súper colonial llamativo
Stayed 1 night in Feb 2024