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Heritage Inn Hotel & Convention Centre Cranbrook

Property class: 2.5

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Photo gallery for Heritage Inn Hotel & Convention Centre Cranbrook

A spacious indoor dining area with multiple tables and chairs, a large artificial tree, and several potted plants. - Heritage Inn Hotel & Convention Centre Cranbrook (Cranbrook)
A hotel room with two beds, a desk, a TV, and a window with curtains. - Heritage Inn Hotel & Convention Centre Cranbrook (Cranbrook)
A hotel lobby with a reception desk, seating area, and a large plant. - Heritage Inn Hotel & Convention Centre Cranbrook (Cranbrook)
An indoor swimming pool with wooden walls, benches, and safety signs. - Heritage Inn Hotel & Convention Centre Cranbrook (Cranbrook)
A gym with exercise equipment, a treadmill, and exercise balls. - Heritage Inn Hotel & Convention Centre Cranbrook (Cranbrook)
Located close to Tamarack Centre and Cranbrook History Centre, Heritage Inn Hotel & Convention Centre Cranbrook provides a coffee shop/cafe, a bar, and a gym. For some rest and relaxation, visit the hot tub. The on-site restaurant, Skylight Cafe, features kids' meals and breakfast. Free in-room WiFi and a conference center are available to all guests.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk, a TV, and a window with curtains.

Standard Room, 2 Queen Beds

7.8 out of 10
Good
(75 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed

A hotel room with a bed, a desk with a computer, a chair, a sofa, and a TV.

Standard Room, 1 Queen Bed

7.8 out of 10
Good
(80 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a television, a lamp, and a window with curtains.

Standard Room, 1 King Bed

8.4 out of 10
Very good
(33 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds (Pet Friendly)

A hotel room with two beds, a desk, a TV, and a window with curtains.

Standard Room, 2 Queen Beds (Pet Friendly)

8.4 out of 10
Very good
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 Bedroom

A hotel room with two beds, a desk, a TV, and a window with curtains.

Standard Room, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Suite

A living room with a sofa, a chair, a table, and two lamps.

Standard Suite

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Executive Suite, 2 Bedrooms

A modern living room with a sofa, coffee table, and a glass-top dining table with chairs.

Executive Suite, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

About the neighborhood

Located in Cranbrook, Heritage Inn Hotel & Convention Centre Cranbrook is connected to the convention center. Cranbrook History Centre and Fort Steele Heritage Town are cultural highlights, and some of the area's activities can be experienced at Cranbrook Golf and Country Club and Wildstone Golf Course. Tamarack Centre and St. Eugene Golf Course are two other places to visit that come recommended. Explore all the area has to offer with hiking/biking trails and mountain climbing. Visit our Cranbrook travel guide
Map
803 Cranbrook Street North, Cranbrook, BC, V1C 3S2

What's nearby

  • Tamarack Centre
    10 min walk - 0.6 miles
  • Cranbrook Mall
    10 min walk - 0.6 miles
  • Balment Park
    12 min walk - 0.7 miles
  • Cranbrook History Centre
    2 min drive - 0.8 miles
  • Cranbrook Golf and Country Club
    2 min drive - 1.1 miles

Getting around

  • Cranbrook, BC (YXC-Canadian Rockies Intl.)
    18 min drive

Restaurants

  • Tim Hortons
    11 min walk
  • McDonald's
    11 min walk
  • Starbucks
    10 min walk
  • Fenwick & Baker
    12 min walk
  • 7-Eleven
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CAD 10 to 25 for adults and CAD 10 to 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Skylight Cafe

Things to do

  • Gym
  • Hot tub
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center

Outdoors

  • In a provincial park
  • In the mountains

Accessibility

  • No elevator

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from September 7 2026 to September 7 2026 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 250 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CAD 10 to 25 for adults, and CAD 10 to 10 for children
  • Pet fee: CAD 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property will place a credit card authorization for CAD 250 for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

This property does not have elevators
Pool access available from 7 AM to 10 PM
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Frequently asked questions

Does Heritage Inn Hotel & Convention Centre Cranbrook have a pool?

Yes, this property has an indoor pool. Pool access is from 7 AM–10 PM.

Is Heritage Inn Hotel & Convention Centre Cranbrook pet-friendly?

Yes, this hotel allows dogs (limit 2 total) with a maximum weight of up to 50 lbs per pet. There's a fee of CAD 20 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Heritage Inn Hotel & Convention Centre Cranbrook?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Heritage Inn Hotel & Convention Centre Cranbrook?

Check-out is at 11 AM.

Where is Heritage Inn Hotel & Convention Centre Cranbrook located?

Situated near the airport, this hotel is within 1 mi (2 km) of Tamarack Centre and Cranbrook History Centre. Cranbrook Golf and Country Club and Wildstone Golf Course are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Heritage Inn Hotel & Convention Centre Cranbrook Reviews

7.6

Good

7.8

Cleanliness

7.2

Amenities

8.2

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 326 out of 1013 reviews
Rating 8 - Good. 340 out of 1013 reviews
Rating 6 - Okay. 211 out of 1013 reviews
Rating 4 - Poor. 80 out of 1013 reviews
Rating 2 - Terrible. 56 out of 1013 reviews

Reviews

Verified review

8/10 Good

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room,Breakfast was good
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Gail F.

Liked: Cleanliness, staff & service, amenities
It was nice to have a restaurant/ lounge on site and the breakfast was a real continental breakfast with protein which is great.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent 👍
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in. Staff very friendly. Location was great.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful friendly staff
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff were super friendly and helpful. Pool was unfortunately very cold and the hot tub was not hot. Breakfast was good, very nice staff but the meal in the restaurant was so bad.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Mike

Liked: Cleanliness, staff & service
A little dated, but bed was comfortable ,room and bathroom was clean. Hot jets e work and was a little cooler than would have liked , but relaxed in it anyways.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Darlene

Liked: Cleanliness, staff & service
Nice hotel, parking lot indicated pretty full. Good size room and fairly UTD. Great mattresses. Complimentary breakfast was good, wish they had a yogurt, fresh fruit choice. All in all, good value
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar was great, the room was comfortable, the breakfast was filling and the staff was helpful 👌
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Sheldon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value for money, with an excellent and generous breakfast included.
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Tracey

Liked: Staff & service, property conditions & facilities
Pillows were not great. Bed not as comfortable as I had hoped. Front desk lady was fantastic!!!!! Great service from her!
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Ernie

Liked: Cleanliness, staff & service
Its not a bad hotel, just old and tired. Staff were friendly and helpful. The room was clean, but a bit shabby and well past it's prime. Would I stay here again? Yes. But only if alternatives were not available
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How clean the rooms were
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to have a pool. Appreciated complimentary breakfast.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Meachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here numerous times. It is always a quiet stay. The pool and hot tub are great and the fitness centre is pretty well stocked. The breakfast is a full sit down breakfast served to you in their dining room, not some gross buffet with watery eggs.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area where the breakfast was layed out was very hot. Could use a fan or ac. Breakfast it’s self was very good.
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Connie

Liked: Staff & service
Disliked: Property conditions & facilities
Property is old and dated. The staff were helpful and friendly. There’s only so much you can do with an old hotel.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Amandeep

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was good but the hotel was not very clean , old fashioned amenities and stairs carpet needs a good clean they were very dirty. I will not recommend for elderly cause no elevators for 2nd and 3rd floor . Overall it was just okay.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were super comfy.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing and helpful and full of jokes and smiles
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Rick

Disliked: Property conditions & facilities
Room was okay. Missing safety chain on door. Had popcorn under coach cushions. Breakfast was good
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Arthur

Liked: Cleanliness, amenities, property conditions & facilities
Excellent breakfast and staff, a bit noisy from highway and railway, only a few rooms used when they said were booked up. To pricey $. Also Expedia charged me for room in Minot I did not stay in!!!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Helai

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast is very good.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Staff good, room clean, great value for money, off the menu breakfast coupons included with stay, excellent breakfast. Would definitely stay again.
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Karen

Liked: Staff & service, amenities
The venue is looking its age. But it’s clean and comfortable. Even the AC worked!!
Stayed 1 night in Jun 2026