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Zel Cozumel

Property class: 4

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Photo gallery for Zel Cozumel

A hotel room with a bed, a desk, a chair, a sofa, a TV, and a view of the sea. - Zel Cozumel (Cozumel)
Property video
An aerial view of a beach with kayaks and a small boat docked on the sand. - Zel Cozumel (Cozumel)
A hotel room with a bed, a desk with a computer, a chair, a small table, a potted plant, and a view of the sea through a glass door. - Zel Cozumel (Cozumel)
A modern hotel lobby with wooden shelving, a central reception desk, and a patterned floor. - Zel Cozumel (Cozumel)
Located close to San Miguel Church and Museo de la Isla de Cozumel, Zel Cozumel provides a free roundtrip airport shuttle, a golf course, and a beach bar. This property is a great place to bask in the sun with a beachfront location and beachfront dining. Indulge in some rest and relaxation at Spa, the onsite spa. Be sure to enjoy Mediterranean cuisine and ocean views at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a poolside bar and mini golf.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All inclusive
  • Pet friendly
  • Parking included

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for ZEL Room Ocean View

A hotel room with a bed, a seating area with a view, and a large window.

ZEL Room Ocean View

8.8 out of 10
Excellent
(99 reviews)
  • Sea view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for ZEL Premier Suite Ocean Front

A hotel room with a bed, a desk, a chair, a sofa, a TV, and a view of the sea.

ZEL Premier Suite Ocean Front

9.2 out of 10
Wonderful
(26 reviews)
  • Sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for ZEL Suite Ocean Front

A hotel room with a large bed, a view of the ocean, a dining table with a book and glasses, and a chair with a hat.

ZEL Suite Ocean Front

9.0 out of 10
Wonderful
(56 reviews)
  • Sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for ZEL Junior Suite Ocean Front

A hotel room with a bed, a desk, a chair, a sofa, a balcony with a view of the sea, and a large window.

ZEL Junior Suite Ocean Front

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for ZEL House Ocean Front

A hotel room with a bed, a desk with a computer, a chair, a small table, a potted plant, and a view of the sea through a glass door.

ZEL House Ocean Front

7.8 out of 10
Good
(6 reviews)
  • Sea view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for The Level Family Junior Suite

A hotel room with a bed, a desk with a chair, a TV, and a balcony with a view of greenery.

The Level Family Junior Suite

  • Sleeps 6

View all photos for The Level Royal Suite

A bathroom with a large mirror, a white sink, and a towel rack.

The Level Royal Suite

  • Sleeps 2

View all photos for Room Junior with Ocean View

A hotel room with a bed, a desk with a computer, a chair, a sofa, and a view of the ocean.

Room Junior with Ocean View

  • Ocean view
  • 44 sq m
  • Sleeps 4

View all photos for ZEL Suite Garden View

A hotel room with a large bed, two bedside tables with lamps, a nightstand, a sofa, and a wall with a decorative pattern.

ZEL Suite Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 86 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for ZEL House Penthouse Suite Ocean Front

A hotel room with a bed, a desk with a computer, a chair, a small table, a potted plant, and a view of the sea through a glass door.

ZEL House Penthouse Suite Ocean Front

  • Sea view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for ZEL Room Garden View

A hotel room with a large bed, a seating area with a view, and a window with curtains.

ZEL Room Garden View

8.4 out of 10
Very good
(93 reviews)
  • Garden view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

About the neighborhood

Located on the beach, Zel Cozumel is in Zona Hotelera Norte, a neighborhood in Cozumel. The area's natural beauty can be seen at Chankanaab National Park and popular attractions include Stingray Beach and Chankanaab Beach Adventure Park. Museo de la Isla de Cozumel and San Miguel Church are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing. Visit our Cozumel travel guide
View more Resorts in Cozumel
Map
Carretera Costera Norte KM 5.8, Cozumel, QROO, 77600

What's nearby

  • A beach with thatched umbrellas and lounge chairs.
    Playa San Juan
    14 min walk - 0.8 miles
  • A beach with clear turquoise water, palm trees, and a thatched-roof hut.
    Chankanaab National Park
    22 min drive - 11.0 miles
  • A beach with two wooden chairs and a table, palm trees, and the ocean.
    Chankanaab Beach Adventure Park
    23 min drive - 11.5 miles
  • A beach with clear turquoise water, white sand, and lush green palm trees.
    Paradise Beach
    30 min drive - 14.9 miles
  • San Miguel Church
    10 min drive - 4.6 miles

Getting around

  • Cozumel Intl. Airport (CZM)
    11 min drive

Restaurants

  • Guido's
    6 min drive
  • El Cozumeleño Beach Resort
    3 min walk
  • Bucano's Beach Club
    16 min walk
  • Marimex
    8 min drive
  • Hemingway Lounge Rest. & Bar
    5 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Free uncovered self parking on site

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Caramba
  • Parda Beach
  • Swim Up Bar
  • Volcán

Things to do

  • 18-hole golf course
  • 24-hour health club
  • Free children's club
  • Full-service spa
  • Mini golf
  • Outdoor pool
  • Outdoor tennis court

Family friendly

  • Free babysitting
  • Free children's club
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Meeting rooms

Outdoors

  • On the beach

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)

More

  • 12 floors
  • 3 buildings
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

More

  • Connecting rooms available
  • Streaming fitness classes

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 82.12 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Parties and events (including weddings) are allowed on site
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Zel Cozumel have a pool?

Yes, this property has an outdoor pool.

Is Zel Cozumel pet-friendly?

Yes, pets are allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Zel Cozumel?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Zel Cozumel?

Check-out is at noon.

Does Zel Cozumel provide a shuttle to the airport?

Yes, there's a free airport shuttle.

Are there all-inclusive benefits at Zel Cozumel?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, mini golf, and more.

Where is Zel Cozumel located?

Nestled on the beach, this Zona Hotelera Norte property is within 6 mi (10 km) of Museo de la Isla de Cozumel, San Miguel Church, and Stingray Beach. Chankanaab National Park and Chankanaab Beach Adventure Park are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Zel Cozumel Reviews

8.6

Excellent

9.2

Cleanliness

8.6

Amenities

9.4

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 585 out of 1041 reviews
Rating 8 - Good. 261 out of 1041 reviews
Rating 6 - Okay. 125 out of 1041 reviews
Rating 4 - Poor. 46 out of 1041 reviews
Rating 2 - Terrible. 24 out of 1041 reviews

Reviews

Verified review

10/10 Excellent

Patricia A

Liked: Cleanliness, staff & service, property conditions & facilities
Resort was clean and staff was friendly
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing the rooms were clean and updated the beds were comfortable the ample supply if bottled water was great! I had one that f the best massages ever! The magic show and evening entertainment was great! The food was great! We loved our stay!
Stayed 5 nights in May 2026
Verified review

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing! Resort is Smaller than we expected but the staff made it so pleasant and the beach was magnificent! Rooms always clean and restocked. Beautiful and relaxing trip.
Stayed 7 nights in Apr 2026
Verified review

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay! Fish house was the best meal ever!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to make sure we had the best stay possible and that we had everything we wanted/needed. All inclusive is definitely the way to go!! Loved the beach right outside our door, and there were different shows to go to every night. So many different activities to do at the resorts as well as in town. Will definitely book again and bring family with us!!!
Stayed 9 nights in May 2026
Verified review

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Melia. I wasn’t a big fan of their food, but I am a picky eater. Breakfast was my favorite. You can definitely make it work. Beach was very clean and amazing. I would come back, for sure!
Stayed 4 nights in May 2026
Verified review

8/10 Good

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful site on ocean.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Rob

Liked: Cleanliness, property conditions & facilities
Great location, stars and facilities
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Bruce

Great staff.
Stayed 5 nights in Mar 2026
Verified review

4/10 Poor

ipek

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great staff, old and musty, moldy building, nice pool and bar area.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is fantastic and make your stay seamless. Beautifully decorated and immaculate beaches.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Kris Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great, very pleasant and accommodating. Check in was easy. Beach area is beautiful!
View from our Garden View room.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Margaret

Liked: Cleanliness, amenities, property conditions & facilities
Staff were friendly and helpful, service was excellent and the food was delicious.
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

Susie

Liked: Cleanliness, amenities, property conditions & facilities
wonderful staff and top notch spa services
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Gretchen

Liked: Cleanliness, amenities, property conditions & facilities
Great location, awesome beach and ocean views.
Stayed 6 nights in Oct 2025
Verified review

10/10 Excellent

Cynthia Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful stay. They had plenty of Gluten Free options for me. Staff was extremely nice, friendly and helpful. We want to go back & bring the rest of the family!
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Sacha

Liked: Cleanliness, amenities, property conditions & facilities
Great place good service and kind staff room was always cleaned well
Stayed 7 nights in Jan 2026
Verified review

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff, excellent location, a lot of fun!
Stayed 3 nights in Nov 2025
Verified review

8/10 Good

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Clean room with an awesome shower, the bed was firm and very comfortable. The view from our room balcony was excellent and all the staff was super helpful and attentive.
Stayed 8 nights in Jan 2026
Verified review

10/10 Excellent

Melissa Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spacious room, staff is wonderful- Diego, Jorge, Gerardo, Martin. Same staff as last year when we came. Pool nice and clean.
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and clean with friendly staff. The weather did not cooperate resulting in high seaweed on the beach. Would stay again
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of four enjoyed the resort. Staff were amazing! Our room did have a funky smell but it was clean. The food was good for an all inclusive resort.
Stayed 5 nights in Mar 2026
Verified review

6/10 Okay

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was the best! The in house “restaurants” aren’t worth it, you can get better food off the buffet.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Natalie

Liked: Cleanliness, amenities, property conditions & facilities
The staff was top notch, food was amazing, and we loved the pool bar.
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Bret

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and made our stay much more enjoyable.
Stayed 7 nights in Nov 2025