Vacations Close To Marina Cortez

We booked the 2 bedroom suite with ocean view. Unfortunately there’s construction blocking the gorgeous view. It can initially be seen in their lobby. We couldn’t enjoy the balcony and plunge pool. The staff was accommodating enough to change our rooms but it was still the same view. Their rooftop pool will eventually have a building blocking their view depending on how high it’ll get built. Aside from that, the resort is very nice and the staff are very friendly!

Overall customer service was unsatisfactory. Staff wasn’t very helpful only a handful were nice and friendly. I wouldn’t recommend this place. I would look into other places that have better service and value for the price we paid.

The elevator doesn’t work and my husband was trapped in it as soon as we arrived. The gym was unusable as it was under water. There is nothing close by in terms of groceries, the Walmart is closest but would be a 25 minute walk and do not recommend it. The appliances worked but all the cupboards smelled strong like vinegar. The safe didn’t work and the door code didn’t work and when we locked the door it still banged around because it didn’t fit properly. The pool was nothing special at all. The place was large, nice bedding, tons of towels, but overall not worth it. We were happy to check out. I wouldn’t stay here again.

I have been here multiple times and always leave satisfied! Highly recommend

If you get a chance by the pool, make sure your waiter is Neto. He was amazing and never left my drink empty and always made sure we had towels and umbrella was covering my wife.

The staff was amazing at Hacienda Encantada. My partner and I stayed in El Encanto for our 1 year anniversary and everyone went above and beyond. Our concierge David was extremely helpful the whole trip and booked us excursions and dinners so we didn’t have to stress. We absolutely loved El Patio pool and Ingrid took amazing care of us for our whole stay. Our room was very clean and was cleaned daily and stocked with clean towels and sheets. My partner and I will definitely be returning