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Heritage Inn

Property class: 2

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Photo gallery for Heritage Inn

A hotel room with two beds, a TV, a microwave, a dresser, and a bathroom visible through an open door. - Heritage Inn (Cleveland)
A motel with a row of rooms, each with a door and a window. There is a parking lot in front of the building. - Heritage Inn (Cleveland)
A hotel room with a wooden TV stand, a flat-screen TV, a microwave, a refrigerator, a lamp, and a patterned floor. - Heritage Inn (Cleveland)
A reception desk with a sign reading "Heritage Inn" above it. - Heritage Inn (Cleveland)
A parking lot with several cars parked in front of a building with a red and beige facade. - Heritage Inn (Cleveland)
Heritage Inn provides everything you need. Stay connected with free in-room WiFi.

Reviews

6.0 out of 10

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 Queen Bed, Non Smoking

A hotel room with a bed, a desk, a chair, a nightstand, and a lamp.

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Smoking

A hotel room with a bed, a desk, a chair, a nightstand, and a lamp.

Standard Room, 1 Queen Bed, Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

A hotel room with two beds, a desk with a telephone, a chair, a lamp, and a window with curtains.

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Smoking

A hotel room with two single beds, a wooden headboard, a bedside table with a lamp, and a framed picture on the wall.

Standard Room, 2 Double Beds, Smoking

  • Sleeps 4
  • 2 Double Beds

Standard Double or Twin Room, Accessible

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Cleveland is home to Heritage Inn. Museum Center at 5ive Points and Robert Garren Gallery of Russian Art are cultural highlights, and some of the area's activities can be experienced at Ocoee Winery and B and B Marina. Looking to enjoy an event or a game while in town? See what's going on at Tri-State Exhibition Center, or consider a night out at Howe Farms. Visit our Cleveland travel guide
View more Motels in Cleveland
Map
1631 Guthrie Drive, Cleveland, TN, 37311

What's nearby

  • A bridge with a modern design, a calm river reflecting lights, and a building with a unique triangular roof in the background.
    Tennessee Aquarium
    39 min drive - 42.0 miles
  • A narrow, illuminated cave with blue and pink lighting.
    Ruby Falls
    39 min drive - 43.2 miles
  • Cleveland State Community College
    15 min walk - 0.8 miles
  • Lee University
    3 min drive - 2.2 miles
  • Hamilton Place Mall
    22 min drive - 26.7 miles

Getting around

  • Chattanooga Metropolitan Airport (CHA)
    27 min drive

Restaurants

  • McDonald's
    6 min walk
  • Sonic Drive-In
    7 min walk
  • Taco Bell
    2 min drive
  • Cook Out
    2 min drive
  • Dunkin'
    4 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Discover
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators

Frequently asked questions

Is Heritage Inn pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Heritage Inn?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. After-hours check-in is not available.

What time is check-out at Heritage Inn?

Check-out is at 10:30 AM.

Where is Heritage Inn located?

Situated in Cleveland, this motel is within 1 mi (2 km) of Tennova Healthcare and Cleveland State Community College. Tennova Healthcare - Cleveland and Lee University are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Heritage Inn Reviews

6.0

6.6

Cleanliness

5.8

Location

6.0

Staff & service

6.0

Property conditions & facilities
Rating 10 - Excellent. 14 out of 84 reviews
Rating 8 - Good. 24 out of 84 reviews
Rating 6 - Okay. 14 out of 84 reviews
Rating 4 - Poor. 11 out of 84 reviews
Rating 2 - Terrible. 21 out of 84 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was worth the cost. It was clean and affordable. Highly recommend it if traveling on a budget!
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the town was very peaceful and quiet.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Very decent and fairly cheap too would stay again
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, clean room
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Disliked: Amenities
Yes everything was fine
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Rough around the edges but good for price

Cheap hotel but u get what u pay for. The front desk is much nicer than they use to be but overall it's a work in progress. Under new owner I've heard and the hotel room are getting increasingly better as time goes on. The last issue we had was the bathroom sink faucet running non stop.
Stayed 1 night in Jan 2025
Verified review

8/10 Good

K
Stayed 1 night in Mar 2025
Verified review

6/10 Okay

Disliked: Amenities, property conditions & facilities
The room smelt and looked unclean. The guy who checked us in was also kind of rude.
Stayed 1 night in Oct 2023
Verified review

6/10 Okay

Disliked: Staff & service, amenities
When checking in, there was a tiny window outside that someone passed a pen and paper to fill out to me to fill in! Then I had to pass my id and credit card through the tiny window and received a key for the room. The whole time checking in I never saw who I was dealing with!! Very strange
Stayed 1 night in Apr 2023
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
i booked 2 rooms both queen beds and smoking for a good price they was avaible but when i get there an hour and half after booking the rooms.....she said they wasnt avaible she had 2 double beds non smoking rooms but it would cost more i feel like if i booked the rooms that was avaible i should have at least paid the same price cause it was their mess up not mine
Stayed 1 night in Jan 2021
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom door knob was broken on the inside n the tv half work n there was mice dropping in some the drawers n kill a few of roaches in the room n one of the drawers handle was broken also n the telephone in the room was not working
Stayed 5 nights in Jun 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst experience of my life.

We stayed in Room 119 to wait out a storm in our area The room was absolutely disgusting We found bed bugs There were holes in the bathroom door that did not shut properly or lock The sockets were broken and looked burnt Most of the sockets didn't work at all The chair was burnt from cigarettes There were cigarette Burns all in the Dubay In sheets there was also makeup on the sheets The shower curtain was absolutely filthy and the faucet on the only sink broke off In my hand do not recommend staying here I would have asked for a refund, but the couple act like they didn't speak English well and couldn't understand me.
Stayed 1 night in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Amenities
Na
Stayed 1 night in Jan 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Would not recimend this place... They told me one price and charged me 25.00 more then they said... The rooms were dirty the tv didnt work... No tissue paper in the room... No towels... The mananger was really smart with me and just plain out rude...
Stayed 1 night in May 2022
Verified review

6/10 Okay

Disliked: Property conditions & facilities

Look elsewhere

Room needed work. Plaster coming off ceiling. Bathroom door didnt shut. Bed was clean but there was holes in the sheets from cigarettes. Would not recommend. 2/10
Stayed 1 night in Apr 2022
Verified review

2/10 Terrible

The gentleman is very rude
Stayed 1 night in Apr 2022
Verified review

8/10 Good

Liked: Cleanliness
Disliked: Property conditions & facilities
Hot water, decent bed, heater was on when I arrived on a chilly night. Small room, older, and late night check in was odd. Hey, it was a stop over late at night procured based on pricing. Met my needs at the time.
Stayed 1 night in Nov 2021
Verified review

10/10 Excellent

Super friendly staff, The rooms were very clean, I recommend this to others
Stayed 2 nights in Nov 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The owner's/management was so nice and pleasant to me and honestly, not too many people have been pleasant to be around! I seem to push
Stayed 1 night in Sep 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Good price and location. My sink doesn't drain that well; probably has hair holding it back. Bring me a wire with a hook one end and a loop on the other, and I'll fish out the "rat"!
Stayed 4 nights in Sep 2021
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities

Adequate

Adequate at best, ok for short night. Only good- cheap price.
Stayed 1 night in Jul 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was unable to check in they refused to allow check in even with payment already paid and credit card on file without $100 cash deposit also refused to also give me a refund
Stayed 1 night in Jul 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't Stay unless you absolutely have too.

When I first arrived to check in they told me, my name wasn't in the books and was about to charge me 80$ a night, I booked this Motel back in March of 2021 for only 47$ a night I was a little upset since I just got off from a long drive and just wanted a bed to rest in but could not. I left the Motel to cool off and get something to eat came back later and had my wife show them I did rent a room from hotels.com and they finally agreed. Once we got into the room it wasn't the one I requested. it was two full beds and I wanted one queen bed, but they was all booked and I couldn't get my room changed. On the sigh out front of the motel it says daily cleaning, They didn't clean our room one day we was there, and we stayed for three nights.
Stayed 3 nights in Jun 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Crack den of mold and filth

Horrible horrible horrible. Huge gap in the door u could see outside. Mold on shower curtain and in broken bathroom light. Holes in the headboards and patched holes not painted all over the wall. It looked like a crack den. On both sides there were permanent tenants who were working on their motorcycles and had stuff stacked up all around my hotel room door. Also kept having car pull up and doing drug deals right outside my window. It was supppppper sketchy. Hotels.com shouldn’t let them advertise in here. Absolutely the worst motel I’ve ever stayed in Also booked a $45 queen room. Got put in a double bed room for $55. She over charged and could barely speak English. Kept answering my questions wrong Bc she didn’t understand. Booked two nights only stayed one Bc it was disgusting.
Mold inside seam of shower curtain
Holes not patched in walls
Broken bathroom light which u can see the build up or mold inside
Filthy bathroom
Stayed 2 nights in Jun 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Extremely Horrible

They refused my reservation & refused to look up my reservation & they were extremely rude.
Stayed 1 night in Mar 2021