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Mercure Chur City West

Property class: 4

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Photo gallery for Mercure Chur City West

A modern hotel room with a bed, a bedside table, a lamp, and a large window offering a mountain view. - Mercure Chur City West (Chur)
A rustic bar area with wooden furniture and a sign reading "Rock City". - Mercure Chur City West (Chur)
A gym with exercise equipment and a large window overlooking a mountainous landscape. - Mercure Chur City West (Chur)
A rustic bar area with wooden beams, a bar counter, stools, and various bottles and glasses. - Mercure Chur City West (Chur)
A modern hotel reception area with a marble reception desk, a bar with seating, and a large abstract wall art piece. - Mercure Chur City West (Chur)
Consider a stay at Mercure Chur City West and take advantage of a bowling alley, a grocery/convenience store, and a rooftop terrace. The on-site Regional cuisine restaurant, Towers City West Rest., offers breakfast, lunch, dinner, light fare, and al fresco dining. Stay connected with free in-room WiFi, and guests can find other amenities such as a shopping mall on site and a coffee shop/cafe.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Comfort Room, 1 Double Bed, Mountain View

A hotel room with a bed, two chairs, a nightstand, a wall-mounted lamp, and a painting.

Comfort Room, 1 Double Bed, Mountain View

10.0 out of 10
Exceptional
(9 reviews)
  • Mountain view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, 2 Twin Beds, Mountain View

A modern hotel room with a large bed, bedside tables, a desk, and a wall-mounted artwork.

Comfort Room, 2 Twin Beds, Mountain View

8.0 out of 10
Very good
(2 reviews)
  • Mountain view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Room, 2 Twin Beds

A modern hotel room with a large bed, bedside tables, a desk, and a wall-mounted artwork.

Comfort Room, 2 Twin Beds

9.2 out of 10
Wonderful
(10 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Double Bed, Corner

A hotel room with a bed, a view of mountains, and a large window.

Superior Room, 1 Double Bed, Corner

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Corner

A modern hotel room with a large bed, a remote control, and a view of mountains through floor-to-ceiling windows.

Superior Room, 1 Double Bed, Corner

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Twin Beds, Corner

A modern hotel room with a bed, a desk, a chair, and a small table. There is a window with curtains, a lamp, and a plant.

Superior Room, 2 Twin Beds, Corner

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds, Corner

A modern hotel room with a bed, two armchairs, a small table with fruit, and a vase with flowers.

Superior Room, 2 Twin Beds, Corner

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 Double Bed, Mountain View

A modern hotel room with a bed, a bedside table, a lamp, and a large window offering a mountain view.

Deluxe Room, 1 Double Bed, Mountain View

10.0 out of 10
Exceptional
(6 reviews)
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 2 Twin Beds

A hotel room with a bed, two chairs, a table, and a desk with a fruit bowl.

Deluxe Room, 2 Twin Beds

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Mountain View

A modern hotel room with a large window offering a mountain view, a dining area with orange chairs, and a flat-screen TV mounted on the wall.

Deluxe Room, 2 Twin Beds, Mountain View

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room, 1 Double Bed

A modern hotel room with a bed, large windows, and a view of mountains.

Deluxe Room, 1 Double Bed

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 Double Bed

View all photos for Comfort Room, 1 Double Bed

Room

Comfort Room, 1 Double Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Located in Chur, Mercure Chur City West is connected to a rail/subway station. Altes Gebau Mansion and Obertor Building are local landmarks, and the area's natural beauty can be seen at Beverin Nature Park and Ela Nature Park. AdventureRooms Chur and Maran Alpine Garden are also worth visiting. Enjoy the area's slopes with cross-country skiing and snowboarding, and don't miss out on the sledding and ice skating. Visit our Chur travel guide
Map
Comercialstrasse 32, Chur, GR, 7000

What's nearby

  • Bowling Rock 'n' Bowl
    2 min walk - 0.1 miles
  • Chur-Brambuesch Gondola
    17 min walk - 0.9 miles
  • Werkstatt Chur
    2 min drive - 1.1 miles
  • Rathaus
    2 min drive - 1.1 miles
  • Rhyetian Railway Building
    3 min drive - 1.4 miles

Getting around

  • Chur Station
    5 min drive
  • Zurich Airport (ZRH)
    94 min drive

Restaurants

  • Migros Restaurant
    3 min drive
  • Sunshine Pub
    19 min walk
  • Sushi Lounge
    18 min walk
  • Konditorei Merz
    14 min walk
  • Hotel Franziskaner
    3 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Covered self parking on site (CHF 15 per day; includes in/out privileges)
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CHF 24 for adults and CHF 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Towers City West Rest.

Things to do

  • 24-hour health club
  • Billiards/pool table
  • Bowling alley
  • Shopping mall

Family friendly

  • Bowling alley
  • Grocery/convenience store
  • In-room crib
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM
  • Grocery/convenience store
  • Hair salon
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 3,444 square feet of conference space
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 on-site accessible parking spaces
  • Elevator
  • Height-adjustable showerhead
  • Magnifying mirror
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 2012
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Heated floor
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 6:30 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 20.00 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 80.0 per night
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.60 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 24 for adults and CHF 10 for children
  • Covered self parking fee: CHF 15 per day (in/out privileges)
  • Pet fee: CHF 20.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 80.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Frequently asked questions

Is Mercure Chur City West pet-friendly?

Yes, pets are allowed at this property. There's a fee of CHF 20.00 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is available for CHF 15 per day. Limited spots are available.

What time is check-in at Mercure Chur City West?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Mercure Chur City West?

Check-out is at 11 AM.

Where is Mercure Chur City West located?

Situated in the business district, this hotel is within 1 mi (2 km) of Bowling Rock 'n' Bowl, Chur-Brambuesch Gondola, and Alpine Passes Trail. AdventureRooms Chur and Werkstatt Chur are also within 2 mi (3 km). Chur (ZDT-Chur Train Station) is 25 minutes by foot and Chur Station is 26 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mercure Chur City West Reviews

9.2

Wonderful

9.4

Cleanliness

7.4

Location

9.2

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 273 out of 448 reviews
Rating 8 - Good. 145 out of 448 reviews
Rating 6 - Okay. 22 out of 448 reviews
Rating 4 - Poor. 3 out of 448 reviews
Rating 2 - Terrible. 5 out of 448 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel staff were very good and very accommodating to our needs Parking was great Dinner was very good We enjoyed our stay
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was top notch helping us with early check-in, around town directions, dinner recommendations and much more. Clean, good location and top notch amenities. Highly recommend this hotel.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Number 6 bus was free and stopped right outside the hotel. Views of mountains from corner rooms.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They served a nice breakfast and was accessable to a shopping mall.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about the place. The staff treated us like family . Thank you everyone
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel 🏨 lovely would sure book again. Nice aircon it was 35degrees celcius
Stayed 5 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean with beautiful views. Bus 6 stops right at the front door. Diana at the front desk was incredibly kind and patient answering all our questions. We ate delicious fresh salad and pastries at the coop restaurant.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and the staff were amazing
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and excellent food
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, view of mountain, clean room. No issues with the outlets we bought.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place - great views
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, very helpful staff.
Stayed 1 night in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spacious modern clean room with great mountain views
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel with lovely mountain views

Beautiful hotel with mountains views.lovely clean rooms.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and amenities is good.
Stayed 2 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and all the amenities around. Staff at reception were polite and efficient. I would expect a 4 Star facility to provide tea and coffee facilities in the room. When asked, we were charged for Tea Bags. It spoiled the experience a little.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine but at 20 minutes bus ride out of town and not a lot around it as it’s a commercial area. It would have been better to stop in town? The place was clean tidy and fine for one night. Chur is not some where I would stayed for more nights but we came off the glacier express to go to Lucerne which was amazing place.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a nice clean hotel, the view is spectacular.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was clean and in working order. It had a breakfast available but not included with room. They did have laundry service available which came back in a timely fashion.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for the cable car, quick bus ride into town and train station (bus is free, hotel offer)
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean place
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

We had a very good experience. Great location, great views and good breakfast at reasonable price. Would highly reccomend.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FABULOUS stay. Comfortable, clean, and convenient.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice decor, furnishings and ambience. Loved staying here. Attached to a decent shopping centre connected by aerobridge to cinema/restaurant centre with the best burger place for miles (Hans Im Gluck).
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
East reach from and to Chur station, you take no 6 bus, from chur station abs it will take you right outside the hotel, 3 Swiss francs for the bus pp . The hotel is adjacent to a small shopping centre and supermarket which is extremely convenient.
Stayed 2 nights in Dec 2025