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The Willows Hotel

Property class: 3

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Photo gallery for The Willows Hotel

A hotel room with a bed, a desk, a television, and a window with a view of buildings. - The Willows Hotel (Chicago)
A well-appointed lounge area with a fireplace, leather armchairs, and a checkered floor. - The Willows Hotel (Chicago)
A dining area with four tables and chairs, each with a small plant. There are two framed artworks on the walls. - The Willows Hotel (Chicago)
A lobby with a reception desk, a green counter, a bar area, and a seating area with leather chairs. - The Willows Hotel (Chicago)
The Willows Hotel with a classical facade, arched windows, and a signboard. - The Willows Hotel (Chicago)
The Willows Hotel provides a fireplace in the lobby and more. Stay connected with free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • 24/7 front desk

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a desk lamp, a ceiling fan, and a mirror.

Deluxe Room, 2 Queen Beds

9.0 out of 10
Wonderful
(14 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Executive Room, 1 King Bed

A hotel room with a large bed, two bedside lamps, a nightstand, a chair, a painting on the wall, and a bathroom visible through an open door.

Executive Room, 1 King Bed

9.0 out of 10
Wonderful
(6 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed

A hotel room with a brick wall, two armchairs, a small table with a plant, a bed with a white comforter, a desk with a lamp, and a ceiling fan.

Junior Suite, 1 King Bed

  • 37 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 Queen Bed (Small)

A hotel room with a bed, a desk, a chair, a wardrobe, a ceiling fan, and a window with a view.

Room, 1 Queen Bed (Small)

8.0 out of 10
Very good
(15 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed

A hotel room with a bed, a desk, a chair, a wardrobe, a ceiling fan, and a window with a view.

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(7 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Located in Lakeview, a neighborhood in Chicago, The Willows Hotel is near a metro station and near the beach. Merchandise Mart and Cloud Gate are notable landmarks, and travelers looking to shop may want to visit Michigan Avenue and Navy Pier. Looking to enjoy an event or a game? See what's going on at Wrigley Field or United Center. Sailing offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. Visit our Chicago travel guide
Map
555 W Surf St, Chicago, IL, 60657

What's nearby

  • A city skyline with modern skyscrapers and a park with autumn trees and a lake.
    Lincoln Park
    5 min walk - 0.3 miles
  • A red barn with a white door, surrounded by a garden with various plants and flowers.
    Lincoln Park Zoo
    3 min drive - 1.1 miles
  • An aerial view of a baseball stadium surrounded by urban buildings.
    Wrigley Field
    4 min drive - 1.4 miles
  • Vic Theatre
    14 min walk - 0.8 miles
  • DePaul University-Lincoln Park
    19 min walk - 1.0 mile

Getting around

  • Chicago Clybourn Station
    4 min drive
  • Diversy Station
    11 min walk
  • Chicago O'Hare Intl. Airport (ORD)
    48 min drive

Restaurants

  • Starbucks
    3 min walk
  • Galway Bay
    3 min walk
  • Happy Lamb Hot Pot
    4 min walk
  • Cesar's Killer Margaritas
    3 min walk
  • The Crepe Shop
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 26 per day)

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Built in 1906
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Nearby parking fee: USD 26 per day (300 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a first aid kit

Frequently asked questions

Is The Willows Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at The Willows Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Willows Hotel?

Check-out is at 11 AM.

Where is The Willows Hotel located?

Located in Lakeview, this boutique hotel is within a 15-minute walk of Lincoln Park and Lake Michigan. Wrigley Field and Lincoln Park Zoo are also within 1 mi (2 km). Diversy Station is 11 minutes by foot and Wellington Station is 12 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Willows Hotel Reviews

8.6

Excellent

8.8

Cleanliness

7.8

Amenities

9.2

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 571 out of 1019 reviews
Rating 8 - Good. 252 out of 1019 reviews
Rating 6 - Okay. 130 out of 1019 reviews
Rating 4 - Poor. 40 out of 1019 reviews
Rating 2 - Terrible. 26 out of 1019 reviews

Reviews

Verified review

10/10 Excellent

Nolan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in an excellent location for us. It was comfortable and the staff was friendly. We had a nice stay.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Clean property in a great location!
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Kirsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for exploring Lincoln Park with lots of ready rant and shops nearby. Just what we needed for a long weekend in the city.
Stayed 4 nights in Aug 2026
Verified review

8/10 Good

Pam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Convenient to a lot of things. The staff was friendly and helpful
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Bobby

Liked: Staff & service, amenities, property conditions & facilities
Location of price cannot be beat. Rooms are a little dated, but the staff was super friendly.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Geralyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location. Room was clean and large. Staff was helpful and friendly.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Jarrin

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely helpful and friendly. There weren’t amenities like a gym or pool, but the lobby was cute and cozy. They also served coffee all day with cookies at 4pm. The location was great for food, so many cafes and nice restaurants!
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Karolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at this hotel! Nice staff, comfy rooms & great air conditioning!! It was hot & humid when we went & the AC was exactky what we needed for a good night’s sleep. Convenient location-walk to Starbucks, Target, Trader Joe’s, TJ Maxx & restaurants! Highly recommend!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Walk to restaurants and stores. Clean safe area. So cute.
Stayed 2 nights in Aug 2026
Verified review

6/10 Okay

Carlos

Liked: Cleanliness, staff & service
Staff was friendly and helpful, no parking at the Hotel but a parking garage was near by. Wasn’t aware of that at booking. Plenty of shops and restaurants nearby. Room was clean but definitely outdated and had an issue with the toilet clogged up
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Geralyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants and shopping
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

carol

Love this property - great location, and very nice & helpful staff.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, super clean, and cozy. Perfect for a weekend visit😊
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very charming hotel in a great location with parking garage one block from hotel. There is no continental breakfast as described but there is coffee and hot water for tea every morning. There are lots of restaurants in the area. The pancake house was very close for breakfast every morning. The room was very clean and the beds were very comfortable. Staff was very helpful in helping us navigate the area. We would definitely stay here again!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here. Staff was wonderful, rooms were great, and it's a great location for going to see the Cubs at Wrigley. Would book again.
Stayed 4 nights in Jun 2026
Verified review

6/10 Okay

Brenda

Liked: Staff & service, amenities, property conditions & facilities
The rooms and linens were clean and the mattress comfortable, so I was pretty disappointed at the bugs and ants in my room especially since priced high.
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Kerry

Liked: Cleanliness, staff & service, amenities
Fantastic location and helpful staff!
Stayed 3 nights in May 2026
Verified review

4/10 Poor

Florian

Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing about this Hotel was the location.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Arvind

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. No breakfast but water and coffee in the reception but they do have cookies in the evening. Hotel is quite dated especially the carpet but the room was clean although the room was a bit musty smelling till the AC was turned on. A bit pricey due to Market Days but overall decent stay in a great neighborhood.
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The staff was incredibly nice and assisted me with directions.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this cute little hotel!! Close to lots of yummy restaurants and walking distance to Lincoln Park zoo and Wrigley.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was small, but if you are just using it to sleep, it is great! Staff were friendly and present, lobby was inviting, and location was perfect.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Anne Marie

Liked: Cleanliness, staff & service
Great location, great staff, comfy beds. Rooms and common areas are dated ...
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Kelsi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and welcoming! The room was larger than expected and stocked with drinks, snack, and a menu with pricing. Everything was clean and toiletries were stocked. Very kitsch and fun decor in the rooms and common spaces. Convenient parking options nearby.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Noah

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The location of the WIllows Hotel is fantastic. It is in a vibrant part of Chicago, near the lake with many restaurants and cafes and businesses nearby. The staff were very friendly and helpful. The property itself, while charming and old, is also very tired and is in need of renovations to justify the price of a room.
Stayed 1 night in Jun 2026