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The Willows Hotel

Property class: 3

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Photo gallery for The Willows Hotel

A hotel room with a bed, a desk, a television, and a window with a view of buildings. - The Willows Hotel (Chicago)
A dining area with four tables and chairs, each with a small plant. There are two framed artworks on the walls. - The Willows Hotel (Chicago)
A well-appointed lounge area with a fireplace, leather armchairs, and a checkered floor. - The Willows Hotel (Chicago)
A lobby with a reception desk, a green counter, a bar area, and a seating area with leather chairs. - The Willows Hotel (Chicago)
The Willows Hotel with a classical facade, arched windows, and a signboard. - The Willows Hotel (Chicago)
The Willows Hotel provides a fireplace in the lobby and more. Stay connected with free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • 24/7 front desk

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a desk lamp, a ceiling fan, and a mirror.

Deluxe Room, 2 Queen Beds

8.8 out of 10
Excellent
(15 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed

A hotel room with a large bed, two bedside lamps, a nightstand, a chair, a painting on the wall, and a bathroom visible through an open door.

Executive Room, 1 King Bed

9.2 out of 10
Wonderful
(7 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

A hotel room with a brick wall, two armchairs, a small table with a plant, a bed with a white comforter, a desk with a lamp, and a ceiling fan.

Junior Suite, 1 King Bed

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Small)

A hotel room with a bed, a desk, a chair, a wardrobe, a ceiling fan, and a window with a view.

Room, 1 Queen Bed (Small)

8.2 out of 10
Very good
(17 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

A hotel room with a bed, a desk, a chair, a wardrobe, a ceiling fan, and a window with a view.

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(7 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Located in Lakeview, a neighborhood in Chicago, The Willows Hotel is near a metro station. The area's natural beauty can be seen at Lake Michigan and Millennium Park, while Chicago Theatre and Art Institute of Chicago are cultural highlights. Looking to enjoy an event or a game? See what's going on at Wrigley Field or United Center. Sailing offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. Visit our Chicago travel guide
Map
555 W Surf St, Chicago, IL, 60657

What's nearby

  • A city skyline with a river, green spaces, and a baseball field.
    Lincoln Park
    5 min walk - 0.3 miles
  • A sign for the Pritzker Family Children's Zoo surrounded by autumn foliage.
    Lincoln Park Zoo
    3 min drive - 1.1 miles
  • An aerial view of a baseball stadium surrounded by urban buildings.
    Wrigley Field
    4 min drive - 1.4 miles
  • Kingston Mines
    13 min walk - 0.7 miles
  • Vic Theatre
    14 min walk - 0.8 miles

Getting around

  • Chicago Clybourn Station
    4 min drive
  • Diversy Station
    11 min walk
  • Chicago O'Hare Intl. Airport (ORD)
    48 min drive

Restaurants

  • Starbucks
    3 min walk
  • Galway Bay
    3 min walk
  • Cesar's Killer Margaritas
    3 min walk
  • Owen’s Famous Coffee & Provisions
    4 min walk
  • Happy Lamb Hot Pot
    4 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 26 per day)

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Built in 1906
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Nearby parking fee: USD 26 per day (300 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a first aid kit

Frequently asked questions

Is The Willows Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at The Willows Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Willows Hotel?

Check-out is at 11 AM.

Where is The Willows Hotel located?

Located in Lakeview, this boutique hotel is within a 15-minute walk of Lincoln Park and Lake Michigan. Wrigley Field and Michigan Avenue are also within 3 mi (5 km). Diversy Station is 11 minutes by foot and Wellington Station is 12 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Willows Hotel Reviews

8.6

Excellent

8.8

Cleanliness

7.8

Amenities

9.2

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 563 out of 1000 reviews
Rating 8 - Good. 247 out of 1000 reviews
Rating 6 - Okay. 128 out of 1000 reviews
Rating 4 - Poor. 37 out of 1000 reviews
Rating 2 - Terrible. 25 out of 1000 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Well located, clean and great service but the rooms area dated
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Walkable to so many neighborhoods & activities.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect with a close parking ramp. All staff I encountered were helpful, friendly, and professional. I would absolutely stay there again!
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love it here, we stay here always. Friendly, clean and love the location
Stayed 3 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
This was a great property and was a good location.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all so helpful and able to provide restaurant and other suggestions.
Stayed 4 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe, comfortable and warm cookies set out at 4pm daily. Wonderful stay
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just right for us. The location is quiet but close to the busy areas. Older and a bit worn but lots of character and charm. Parking was easy with SpotHero and the rooftop of the shopping center just down the block.
Stayed 2 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only there 1 night but comfortable. Lots of restaurants close by.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in an excellent location for us. It was comfortable and the staff was friendly. We had a nice stay.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean property in a great location!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, perfectly put together. Beautiful public spaces.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and profesional staff
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all around. Parking garage across the street. Fantastic location.
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for exploring Lincoln Park with lots of ready rant and shops nearby. Just what we needed for a long weekend in the city.
Stayed 4 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Convenient to a lot of things. The staff was friendly and helpful
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Location of price cannot be beat. Rooms are a little dated, but the staff was super friendly.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location. Room was clean and large. Staff was helpful and friendly.
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at this hotel! Nice staff, comfy rooms & great air conditioning!! It was hot & humid when we went & the AC was exactky what we needed for a good night’s sleep. Convenient location-walk to Starbucks, Target, Trader Joe’s, TJ Maxx & restaurants! Highly recommend!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely helpful and friendly. There weren’t amenities like a gym or pool, but the lobby was cute and cozy. They also served coffee all day with cookies at 4pm. The location was great for food, so many cafes and nice restaurants!
Stayed 2 nights in Aug 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
The staff was nice but the hotel and room were a bit musty and the amenities were very outdated. Not worth the price compared to what you could get downtown. The pictures make the space look nicer.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Walk to restaurants and stores. Clean safe area. So cute.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found our new home in Chicago Lincoln park area. Very quiet and clean room. Never heard anything outside. Amazing bed. Awesome location walk to every place. Did I mention the bed.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants and shopping
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Love this property - great location, and very nice & helpful staff.
Stayed 3 nights in Jun 2026