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Swissotel - Chicago

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A dining table set for six with a cityscape view through large windows. - Swissotel - Chicago (Chicago)
A modern hotel room with a large window offering a city skyline view, a round table with four chairs, and a ceiling with recessed lighting. - Swissotel - Chicago (Chicago)
A modern hotel room with a large bed, a desk, a chair, and a view of the cityscape through large windows. - Swissotel - Chicago (Chicago)
The exterior of the Swissotel building with its distinctive glass facade and the hotel's name displayed prominently. - Swissotel - Chicago (Chicago)
A modern hotel room with a large window offering a cityscape view, a green sofa, two armchairs, and a coffee table with flowers. - Swissotel - Chicago (Chicago)
Luxury
4.5 star property
9.0

Wonderful

Quiet sanctuary above the river

Panoramic windows frame Chicago's stunning river and lake views, showcasing the city's skyline. The 24-hour fitness center offers exquisite vistas while working out. At night, the lobby bar and Palm Restaurant provide sophisticated dining options in this centrally located urban retreat.

Popular amenities

  • Spa
  • Pet friendly
  • Air conditioning

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 29 of 29 rooms

View all photos for Classic Double Room, 2 Double Beds, City View

A hotel room with a large bed, a desk with a flat-screen TV, a chair, a small table, and a lamp.

Classic Double Room, 2 Double Beds, City View

9.2 out of 10
Wonderful
(63 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, River View

A hotel room with a large bed, a desk with a laptop, a chair, a small ottoman, and a view of the city skyline.

Classic Room, 1 King Bed, River View

9.2 out of 10
Wonderful
(45 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Double Room, 2 Double Beds, River View

A hotel room with two beds, a desk with a flat-screen TV, a chair, a small round table, and a large window with curtains.

Classic Double Room, 2 Double Beds, River View

8.4 out of 10
Very good
(28 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, Lake View (Lake View)

A hotel room with a large bed, a desk with a chair, a small table with a lamp, and a view of the ocean and cityscape.

Classic Room, 1 King Bed, Lake View (Lake View)

9.2 out of 10
Wonderful
(37 reviews)
  • Lake view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Double Room, 2 Double Beds, Lake View

A hotel room with two beds, a desk, a chair, a TV, and a window with a view of the city.

Classic Double Room, 2 Double Beds, Lake View

9.4 out of 10
Exceptional
(22 reviews)
  • Lake view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Corner Room, 1 King Bed, City View

A hotel room with a large bed, a sofa, a desk with a chair, and a TV.

Premier Corner Room, 1 King Bed, City View

  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, City View, Corner

A hotel room with a large bed, a sofa, a desk with a chair, and a TV.

Premier Room, 1 King Bed, City View, Corner

9.6 out of 10
Exceptional
(4 reviews)
  • Lake view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, City View

A hotel room with a large bed, a desk with a flat-screen TV, a chair, a small table, and a view of tall buildings through the window.

Classic Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(156 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, City View

A hotel room with a large bed, a sofa, a TV, and a view of the cityscape.

Executive Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(7 reviews)
  • City view
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Swiss Pinnacle, Room, 1 King Bed, Non Smoking, City View

A hotel room with a large bed, a desk with a flat-screen TV, a chair, a small table, and a view of tall buildings through the window.

Swiss Pinnacle, Room, 1 King Bed, Non Smoking, City View

8.4 out of 10
Very good
(7 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, City View

A hotel room with a large bed, a desk with a flat-screen TV, a chair, a small table, and a lamp.

Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, City View

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Swiss Pinnacle, Room, 1 King Bed, Non Smoking, River View

A hotel room with a large bed, a desk with a laptop, a chair, a small ottoman, and a view of the city skyline.

Swiss Pinnacle, Room, 1 King Bed, Non Smoking, River View

7.0 out of 10
Good
(4 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, River View

A hotel room with a large flat-screen TV, a wooden desk, a modern chair, two beds, a small round table, and a view of the city skyline through large windows.

Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, River View

9.6 out of 10
Exceptional
(5 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Swiss Pinnacle, Room, 1 King Bed, Non Smoking, Lake View

A hotel room with a large bed, a desk, two chairs, a TV, and a view of the city.

Swiss Pinnacle, Room, 1 King Bed, Non Smoking, Lake View

10.0 out of 10
Exceptional
(9 reviews)
  • Lake view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, Lake View

A hotel room with two beds, a desk, a chair, a TV, and a window with a view of the city.

Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, Lake View

10.0 out of 10
Exceptional
(6 reviews)
  • Lake view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Classic 2 Double Beds Wheelchair Accessible

  • Sleeps 2
  • 2 Double Beds

Classic 2 Double Beds Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 2 Double Beds

Classic 2 Double Beds Accessible with Roll In Shower

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Double Beds

Classic 1 King Bed Wheelchair Accessible

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

Classic 1 King Bed Accessible

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 King Bed

Classic 1 King Bed Accessible with Roll In Shower

8.8 out of 10
Excellent
(3 reviews)
  • River view
  • Sleeps 2
  • 1 King Bed

River View Room 1 King Bed Wheelchair Accessible

9.4 out of 10
Exceptional
(3 reviews)
  • River view
  • Sleeps 3
  • 1 King Bed

River View Room 2 Double Beds Accessible

10.0 out of 10
Exceptional
(1 review)
  • River view
  • Sleeps 4
  • 2 Double Beds

River View Room 1 King Bed Accessible with Roll In Shower

  • River view
  • Sleeps 3
  • 1 King Bed

River View Room 2 Double Beds Accessible with Roll In Shower

  • River view
  • Sleeps 4
  • 2 Double Beds

Lake View Room 2 Double Beds Accessible

  • Lake view
  • Sleeps 2
  • 2 Double Beds

Lake View Room 1 King Bed Accessible

8.8 out of 10
Excellent
(6 reviews)
  • Lake view
  • Sleeps 2
  • 1 King Bed

Executive Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Lifestyle Suite, 1 King Bed, City View

A hotel room with a bed, a sofa, a coffee table, a side table, and a chair.

Lifestyle Suite, 1 King Bed, City View

  • Sleeps 4
  • 1 King Bed

About the neighborhood

Located in Downtown Chicago, a neighborhood in Chicago, Swissotel - Chicago is near a metro station and on a river. Cloud Gate and Merchandise Mart are notable landmarks, and travelers looking to shop may want to visit Michigan Avenue and Navy Pier. Looking to enjoy an event or a game? See what's going on at Soldier Field or McCormick Place. Discover the area's water adventures with kayaking, windsurfing, and sailing nearby, or enjoy the great outdoors with hiking/biking trails. Guests love the hotel's location for the sightseeing. Visit our Chicago travel guide
Map
323 E Wacker Dr, Chicago, IL, 60601

What's nearby

  • A cityscape at night with illuminated buildings, a river, and a bridge.
    Chicago Riverwalk
    1 min walk - 0.1 miles
  • A large metallic sphere sculpture in a public square surrounded by tall buildings.
    Millennium Park
    5 min walk - 0.3 miles
  • A park with walking paths, trees, and benches. In the background, there are tall buildings, including a prominent skyscraper.
    Grant Park
    5 min walk - 0.3 miles
  • A busy urban street with a train crossing, tall buildings, and a tram.
    Michigan Avenue
    5 min walk - 0.3 miles
  • A cityscape with a prominent modern sculpture in the foreground and a mix of historic and contemporary buildings in the background.
    Cloud Gate
    8 min walk - 0.5 miles

Getting around

  • Millennium Station
    9 min walk
  • Randolph-Wabash Station
    10 min walk
  • Chicago O'Hare Intl. Airport (ORD)
    50 min drive

Restaurants

  • Swissôtel
    1 min walk
  • Sheraton Club Lounge - 33 Floor
    3 min walk
  • Northman Beer & Cider Garden
    3 min walk
  • American Craft Kitchen & Bar
    3 min walk
  • Tre Dita
    3 min walk

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per 24-hour period); wired internet (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transportation

  • Valet parking on site (USD 87 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 8:00 AM to noon on weekends; USD 5 to 35 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Amuse
  • The Palm

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center

Outdoors

  • Garden
  • On a river
  • Vegetable garden

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 43 floors
  • At least 80% organic food
  • Banquet hall
  • Built in 1988
  • Comprehensive food waste policy
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • iPod dock
  • Pay movies
  • Smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per night, plus a deposit of USD 250.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 25 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 35.22 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5 to 35.00 per person
  • Fee for in-room wireless internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per 24-hour period (rates may vary)
  • Valet parking fee: USD 87.00 per night
  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Property Registration Number 60601, 60601, Hotel License

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Swissotel - Chicago pet-friendly?

Yes, Swissotel - Chicago allows dogs (limit 1 total) with a maximum weight of up to 25 lbs per pet. There's a deposit of USD 250.00 per stay and a fee of USD 50 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Valet parking is available for USD 87.00 per night.

What time is check-in at Swissotel - Chicago?

Check-in start time: 4:00 PM; Check-in end time: midnight.

What time is check-out at Swissotel - Chicago?

Check-out is at 11:00 AM.

Where is Swissotel - Chicago located?

Located in Downtown Chicago, this luxury hotel is within a 10-minute walk of Chicago Riverwalk, Michigan Avenue, and Grant Park. Millennium Park and Lake Michigan are also within 10 minutes. Randolph-Wabash Station is 10 minutes by foot and State Station is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Swissotel - Chicago Reviews

9.0

Wonderful

9.4

Cleanliness

8.8

Amenities

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 2534 out of 3538 reviews
Rating 8 - Good. 554 out of 3538 reviews
Rating 6 - Okay. 215 out of 3538 reviews
Rating 4 - Poor. 105 out of 3538 reviews
Rating 2 - Terrible. 130 out of 3538 reviews

Reviews

Verified review

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay with attentive staff and location in downtown Chicago.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location- great staff - great food - great views.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Baron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location, staff willingness to assist, and staff knowledge of the area,
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Michael B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in a great area of town
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Judysan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and staff
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Mya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and was by a lot of attractions and i definitely recommend taking a boat ride near by !
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is in a perfect location for everything you want to do.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable, with good service and amenities. I would be happy to visit again.
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and views!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay , rooms had beautiful view
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Accommodations for a quick weekend. The gym was topnotch.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

JOE L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, enjoyed the river view.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the room was always clean and organized. I was a bit nervous what to expect as a solo traveler and it being my first time staying in Chicago but this was the perfect hotel for the trip. It always felt safe on property and very close to all the main things I wanted to see.
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Olajuwon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room & View!! Will definitely book again!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean well maintained hotel. Staff were helpful.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely amazing. So helpful and friendly. The facility was very nice and clean. Beds very comfortable.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

LaRhonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First solo birthday trip and the staff was so accommodating! The room was very clean and comfortable. The location is the perfect spot to sightsee. The only downside was my iron didn’t work and the hallways were very hot.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, beautiful views, quick and easy check in and out, helpful staff.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Simonette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with this hotel as far as cleanliness, location, staff and bar. Highly recommend. Ask for a room overlooking the lake and Pier.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Kahseym

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of hotel was great! Only
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay along the riverwalk. Pretty easy to get to public transportation as well as much to do within walking distance. The hotel was clean and well taken care of. We enjoyed to larger gym hotel with plenty of equipment.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Macie Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greta property. Great location!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Brien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was incredibly helpful and friendly. This location is ideal for access to the Riverwalk, Navy Pier, Magnificent Mile, and Lakeshore. Everything was very modern and nice. We had amazing views as well.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

CHEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to all. Nice gym on top floor.
Stayed 2 nights in Jul 2026