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Hotel Chicago West Loop, SureStay Collection by Best Western

Property class: 2.5

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Photo gallery for Hotel Chicago West Loop, SureStay Collection by Best Western

A modern hotel room with a bed, a desk, a chair, a mirror, and a wardrobe. - Hotel Chicago West Loop, SureStay Collection by Best Western (Chicago)
A modern hotel kitchen with white cabinets, a black countertop, and a flat-screen TV mounted on the wall. - Hotel Chicago West Loop, SureStay Collection by Best Western (Chicago)
A spacious living area with a beige sofa, a round coffee table, and a potted plant. - Hotel Chicago West Loop, SureStay Collection by Best Western (Chicago)
A spacious living room with a high ceiling, large windows, and a fireplace. - Hotel Chicago West Loop, SureStay Collection by Best Western (Chicago)
A hotel with a prominent 'HOTEL CHICAGO' sign, modern architecture, and a street with light trails indicating traffic. - Hotel Chicago West Loop, SureStay Collection by Best Western (Chicago)
Located close to Rush University Medical Center and United Center, Hotel Chicago West Loop, SureStay Collection by Best Western provides a 24-hour gym and a 24-hour business center. Stay connected with free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services
  • Housekeeping

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Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

A modern bedroom with a bed, bedside tables with lamps, a ceiling fan, a wall-mounted TV, and a large artwork.

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(26 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a large bed, a window with blinds, a radiator, a framed picture on the wall, and a large poster.

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A bedroom with a large bed, a ceiling fan, two windows with blinds, and a wall with a framed picture and a poster.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

A modern hotel room with a large bed, a flat-screen TV, a desk, and a microwave.

Standard Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

A neatly arranged bedroom with a large bed, two bedside tables with lamps, a window with blinds, a wall-mounted air conditioner, and a framed picture.

Standard Room, 1 Double Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

A hotel room with a bed, a nightstand with a lamp, a door, and a coat rack.

Standard Room, 1 Double Bed, Non Smoking (Small Room)

8.0 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Located in Near West Side, a neighborhood in Chicago, Hotel Chicago West Loop, SureStay Collection by Best Western is in the entertainment district. Skydeck Ledge is a notable landmark, and the area's natural beauty can be seen at Anna and Frederick Douglass Park and Millennium Park. Looking to enjoy an event or a game? See what's going on at United Center or Credit Union 1 Arena. Visit our Chicago travel guide
Map
1622 W Jackson Blvd, Chicago, IL, 60612

What's nearby

  • A large, modern building with a curved facade and multiple vertical windows.
    United Center
    8 min walk - 0.5 miles
  • A cityscape with a prominent skyscraper, a circular building, and a large rectangular building.
    University of Illinois Chicago
    10 min walk - 0.6 miles
  • Union Park
    8 min walk - 0.5 miles
  • Randolph Street Market
    9 min walk - 0.5 miles
  • Credit Union 1 Arena
    13 min walk - 0.7 miles

Getting around

  • Chicago Western Avenue Station (BNSF)
    3 min drive
  • Illinois Medical District Station
    6 min walk
  • Chicago O'Hare Intl. Airport (ORD)
    41 min drive

Restaurants

  • The Barn - Hockey Bar
    3 min walk
  • Starbucks
    7 min walk
  • Billy Goat Tavern
    6 min walk
  • Su Taqueria El Rey Del Taco
    4 min walk
  • Ranalli’s
    12 min walk

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  • Pet friendly
  • Free WiFi
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9.0 out of 10, Wonderful, 2,747 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Portable shower seat
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Built in 2016
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 25 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards
Property Registration Number 60612

Frequently asked questions

Is Hotel Chicago West Loop, SureStay Collection by Best Western pet-friendly?

Yes, Hotel Chicago West Loop, SureStay Collection by Best Western allows pets (limit 1 total) with a maximum weight of up to 25 lbs per pet. There's a fee of USD 50 per pet, per stay. Service animals are exempt from fees.

How much is parking?

This property doesn't offer parking.

What time is check-in at Hotel Chicago West Loop, SureStay Collection by Best Western?

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM. A fee applies for early check-in (subject to availability).

What time is check-out at Hotel Chicago West Loop, SureStay Collection by Best Western?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Chicago West Loop, SureStay Collection by Best Western located?

Located in Near West Side, this hotel is within a 10-minute walk of Rush University Medical Center and United Center. University of Illinois Chicago and Credit Union 1 Arena are also within 15 minutes. Illinois Medical District Station is 6 minutes by foot and Polk Station (Pink Line) is 10 minutes.

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Reviews

Hotel Chicago West Loop, SureStay Collection by Best Western Reviews

8.2

Very Good

8.4

Cleanliness

7.6

Amenities

8.8

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 597 out of 1188 reviews
Rating 8 - Good. 274 out of 1188 reviews
Rating 6 - Okay. 169 out of 1188 reviews
Rating 4 - Poor. 88 out of 1188 reviews
Rating 2 - Terrible. 60 out of 1188 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and location.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location next to venue. Staff very helpful. Great pillows!!
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice, clean, functional & comfortable rooms.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and staff was extremely helpful! Loved having a ceiling fan plus air. There was three layers over the window to keep the sun out as well!
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always so helpful
Stayed 5 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Great staff- helpful, nice. Convenient. Secure. We would stay again!
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness
Disliked: Staff & service
Was visiting for the holiday weekend and needed a last min hotel for our last night it was a good stay however the showers are really small and when we asked for a extra blanket they said they didnt have any because they were fully booked...the rooms are small also, so this would be perfect for solo traveling or a small couple.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great for me and my boyfriend. The shower was also nice I recommend staying there for a nice trip to chicago
Stayed 2 nights in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Small room, but it was pretty clean. Air conditioning unit was loud and rackety. Parking was available for $25/night but the lot is small. Complimentary breakfast was just packaged snacks like granola bars. 10 min walk to United Center
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay staff was very polite and helpful
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and nice place to stay for concert in the city.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a nice stay at the property. The room was clean and the staff was very helpful and friendly.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and friendly. The room was very clean. Good value for money.
Stayed 1 night in Jul 2026
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Looks way nicer online than in reality. Front desk staff wasn’t friendly. Room was a little dingy but we booked due to emergency. Location is excellent. If you’re not particular about the ambience of the room then it’s ok due to pricing.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean building, clean rooms, nice staff. Housekeeping replaced my towels and trash cans every day. Checked in on Saturday and checked out on Wednesday morning and had zero issues.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a half blind guy Staff was awesome and made me feel right at home Nightlight at bedside table was perfect for me If your going to United Center This is the place for you to stay I sure will after finding this gem
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in the perfect location for our needs. In our opinion it was nicer than what a majority of the reviews would suggest. The rooms are small but adequate. We would have preferred a bigger bed but we were able to survive the full size. It was obvious that the room had been remodeled fairly recently. The mini-fridge, TV, and air conditioning unit worked well. Limited storage for clothing, but workable. Shower water pressure was a little weak but sufficient. The staff were attentive and helpful. The grab and go breakfast had limited options, but we liked them and the coffee was very good. We plan to stay here again during our next visit to Chicago.
Stayed 3 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic Staff
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and helpful staff
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here a couple times for concerts; the United Center is about an 10 minute walk away and there are bus stops nearby to get to other venues and places. This hotel (and area) always feels safe, which is very important to me as a young woman traveling alone. The front door can only be opened with a guest’s keycard, so outsiders can’t enter. The staff is always helpful and friendly. Everything is clean, the AC / heating unit actually works, and the complimentary breakfast is decent. Sign up as a member to avoid the early check-in fee!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff and room was updated and spotlessly clean.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room clean, staff pleasant and helpful.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, the staff was cool, the bed, and the room were a little small for two people. I like the fact that you needed a room key card to enter the hotel, but the breakfast was a complete let down.. overall I would recommend the room. I would actually stay again. Just please upgrade the breakfast for a better review ✌️
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
the dining and the location is aamazing! very close to the bus and the united center!
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff! I would stay here again.
Stayed 2 nights in Feb 2026