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Casa Chetumal Hotel

Property class: 2.5

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Photo gallery for Casa Chetumal Hotel

A spacious interior with a high ceiling, a chandelier, wooden walls, and a variety of seating arrangements. - Casa Chetumal Hotel (Chetumal)
A hotel entrance with a modern design, featuring a staircase, a balcony, and a sign indicating the hotel name and open status. - Casa Chetumal Hotel (Chetumal)
A wooden wall with a sign that reads "Ciudad tiene su historia... Bienvenido a nuestra..." - Casa Chetumal Hotel (Chetumal)
A spacious indoor area with wicker furniture, a glass table, and hanging plants. - Casa Chetumal Hotel (Chetumal)
A balcony with a glass railing overlooking a street with cars and buildings. - Casa Chetumal Hotel (Chetumal)
Casa Chetumal Hotel provides a terrace and more. Guests can connect to free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

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Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Basic Triple Room

A hotel room with two beds, a TV, a dining table with chairs, and a painting on the wall.

Basic Triple Room

  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds

View all photos for Standard Room

A hotel room with a wooden bed, a wooden nightstand, a blue chair, a small table, and a window with curtains.

Standard Room

8.0 out of 10
Very good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

A hotel room with two beds, a framed picture on the wall, a wardrobe, and a tiled floor.

Standard Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room

A bedroom with a bed, a wooden wardrobe, a small table with a vase of flowers, a chair, a desk, and a television mounted on the wall.

Junior Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room, Balcony

A hotel room with two beds, a wooden wardrobe, a television mounted on the wall, and a mirror reflecting the room.

Double Room, Balcony

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

DOUBLE TWO DOUBLE BEDS

  • Sleeps 4

DOUBLE KING SIZE BED

  • Sleeps 4

QUADRUPLE WITH DOUBLE BED

  • Sleeps 6

About the neighborhood

Located in Chetumal, Casa Chetumal Hotel is in the city center. Lighthouse Museum and Oxtankah Ruins are local landmarks, and some of the area's attractions include Payo Obispo Zoo and Planetarium Yook'ol Kaab. Santuario del Manati and Dr. Alfredo Barrera Marin Botanical Garden are also worth visiting. Visit our Chetumal travel guide
Map
Av. Álvaro Obregón 193, Colonia Plutarco Elías Calles, Chetumal, QROO, 77000

What's nearby

  • Explanada de la Bandera
    5 min walk - 0.3 miles
  • Malecón de Chetumal
    6 min walk - 0.4 miles
  • Fisherman's Fountain
    6 min walk - 0.4 miles
  • Palacio de Gobierno
    6 min walk - 0.4 miles
  • Museum of Maya Culture
    11 min walk - 0.6 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    9 min drive

Restaurants

  • Café del Puerto
    1 min walk
  • hot dogs de la obregon
    1 min walk
  • Hotel Villanueva
    4 min walk
  • Babu Té Bar
    1 min walk
  • Babu Té Bar
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Handrails in stairways (33 inches high)
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (42 inches high)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Property Registration Number 004-007-005026/2025

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Frequently asked questions

Is Casa Chetumal Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Casa Chetumal Hotel?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Casa Chetumal Hotel?

Check-out is at noon.

Where is Casa Chetumal Hotel located?

Located in the heart of Chetumal, this hotel is within a 10-minute walk of Explanada de la Bandera, Fisherman's Fountain, and Palacio de Gobierno. Museo de la Ciudad and Malecón de Chetumal are also within 10 minutes.

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Reviews

Casa Chetumal Hotel Reviews

8.6

Excellent

9.0

Cleanliness

8.8

Amenities

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 34 out of 54 reviews
Rating 8 - Good. 7 out of 54 reviews
Rating 6 - Okay. 9 out of 54 reviews
Rating 4 - Poor. 3 out of 54 reviews
Rating 2 - Terrible. 1 out of 54 reviews

Reviews

Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the layout of the common area. Good internet. Attentive staff and housekeeping. WEll located near good restaurants, the museum and waterfront
Stayed 2 nights in Dec 2024
Verified review

6/10 Okay

Randy

Liked: Cleanliness, amenities, property conditions & facilities
Room was as listed
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

frantz

Liked: Cleanliness, staff & service, amenities
great location. good service
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place The Museum of Mayan Culture is a place worth seeing
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great hotel for the price.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Neisy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When traveling to Chetumal my family and I always stay at Casa Chetumal. It is clean, offers parking and is in close proximity of almost EVERYTHING!
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

NANCY NASHIELY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Michael

Clean efficient
Stayed 1 night in Nov 2024
Verified review

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Property conditions & facilities

Meh!

The pictures and what you get are not the same thing. It serves it propuse, in my opinion a little high price for what you get. Maybe it was my luck and I got the last to improve unit.
Stayed 2 nights in Aug 2025
Verified review

4/10 Poor

Saqib A.

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Find somewhere else

Horrible air conditioners, only ran at full blast. Towel with spots on it. Bedsheets very rough. Room looked crappy With some broken fixtures.
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel muy práctico y céntrico, limpio y cómodo.
Stayed 2 nights in Sep 2026
Verified review

4/10 Poor

Fausto

Disliked: Cleanliness, amenities, property conditions & facilities
NECESITA MANTENIMIENTO EN TODOS LOS ASPECTOS
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación, todo bien
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Maria luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación muy grande cama muy comoda y habitacion muy limpia y centrico muchos lugares alrededor para comer y para compras solo un detalle el Internet no era bueno falla mucho …
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel céntrico a unas calles del malecón y de lugares de interés, habitación limpia, personal amable.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Macrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es recomendable, buena ubicación, las isntalaciones limpias y elegante decoración.
Desde el balcon tome el amanecer de Chetumal
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Armando

Liked: Cleanliness, amenities, property conditions & facilities
Buen servicio
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Excelente ubicación
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel sencillo pero funcional , bien ubicado y limpio.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Maricela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena opción!
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Muy lindo hotel
Stayed 2 nights in Sep 2025
Verified review

6/10 Okay

Salomon

Liked: Cleanliness, room comfort

Limpio

Bueno
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Berenice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien ubicado

Excelente hotel 🏨, cable con muchos Canales, servicio de cafetería y estacionamiento, se encuentra en el centro de Chetumal y a dos calles del malecón.
Stayed 1 night in Jul 2025