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Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG

Property class: 2.5

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Photo gallery for Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG

An outdoor seating area with Adirondack chairs and a fire pit, a building with a sign, and a clear sky. - Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG (Sylva)
A modern reception area with a reception desk, a seating area with yellow chairs, and a view of the dining area in the background. - Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG (Sylva)
An indoor swimming pool with clear glass walls, a white interior, and a seating area with chairs and a table. - Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG (Sylva)
A modern dining area with high tables, orange chairs, and blue patterned booths. - Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG (Sylva)
A hotel with a covered entrance, columns, and a sign for Hyatt Express Suites. - Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG (Sylva)
Located close to Sequoyah National Golf Club, Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG provides a free breakfast buffet, a garden, and laundry facilities. Free in-room WiFi is available to all guests, along with a gym and a 24-hour business center.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Room, 2 Queen Beds (Extra Floor Space)

A bathroom with a toilet, a shower with a curtain, and a bathtub.

Standard Room, 2 Queen Beds (Extra Floor Space)

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

A hotel room with a bed, a blue sofa with orange cushions, a wooden coffee table, and a blue chair.

Suite, 2 Queen Beds

9.2 out of 10
Wonderful
(15 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Comm, Accessible Tub)

A hotel room with a bed, a blue sofa with orange cushions, a wooden coffee table, and a blue chair.

Suite, 2 Queen Beds, Accessible (Comm, Accessible Tub)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

A modern bathroom with a toilet, sink, and mirror.

Suite, 1 Bedroom

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

A modern hotel room with a bed, a desk with a chair, a sofa with cushions, a TV mounted on the wall, and a small table.

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

A hotel room with a bed, a small round table, a blue chair, a lamp, and a framed picture on the wall.

Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

9.6 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

A bathroom with a toilet, a shower with a curtain, and a bathtub.

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(41 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

A bathroom with a toilet, a shower with a curtain, and a bathtub.

Standard Room

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

About the neighborhood

Located in Sylva, Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG is in a rural area. Oconaluftee Indian Village and Smokey Mountain Gold & Ruby Mine are notable landmarks, and the area's natural beauty can be seen at Great Smoky Mountains National Park and Soco Falls. Don't miss out on a visit to Great Smoky Mountains Railroad. Spend some time exploring the area's activities, including golfing. Visit our Sylva travel guide
Map
26 Rufus Robinson Road, Sylva, NC, 28779

What's nearby

  • A river flowing through a forested valley with large rocks in the water.
    Tuckasegee River
    15 min walk - 0.8 miles
  • A clock tower with two clocks, surrounded by greenery and a clear sky.
    Western Carolina University
    11 min drive - 8.8 miles
  • A large hotel building with a sign that reads "Cherrypal Casino Hotel."
    Harrahs Cherokee Casino
    20 min drive - 15.4 miles
  • A steam locomotive numbered 1702 with smoke billowing from its chimney, surrounded by autumnal trees.
    Great Smoky Mountains Railroad
    20 min drive - 20.1 miles
  • A waterfall cascading over rocks in a forested area.
    Great Smoky Mountains National Park
    24 min drive - 23.0 miles

Getting around

  • Asheville Regional Airport (AVL)
    57 min drive

Restaurants

  • McDonald's
    7 min drive
  • Big Nick’s Bbq
    7 min drive
  • South of Philly
    7 min drive
  • Subway
    7 min drive
  • Zaxby's
    7 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free extended parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • 24-hour business center
  • 388 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Built in 2003
  • No plastic drinking straws

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 65-inch smart TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 1:30 AM

Early check-in subject to availability

Early check-in fee: USD 50

Express check-in available

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Indoor pool
The following facilities are closed on Friday and Saturday:
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are available for USD 10.00 per stay

Property payment types

Important information

Optional extras

  • Early check-in fee: USD 50 (subject to availability)
  • Crib (infant bed) fee: USD 10.00 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property
Guests under 18 years old are not allowed in the fitness facility or hot tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking and extended parking are free at this property.

What time is check-in at Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG?

Check-in start time: 4:00 PM; Check-in end time: 1:30 AM. Early check-in is available for a fee of USD 50 (subject to availability).

What time is check-out at Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG?

Check-out is at 11 AM.

Where is Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG located?

Situated in a rural location, this hotel is 7.3 mi (11.8 km) from Western Carolina University and 8.8 mi (14.1 km) from Sequoyah National Golf Club. Harrahs Cherokee Casino and Museum of the Cherokee Indian are also within 16 mi (25 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG Reviews

8.8

Excellent

9.2

Cleanliness

8.4

Location

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 593 out of 1000 reviews
Rating 8 - Good. 250 out of 1000 reviews
Rating 6 - Okay. 74 out of 1000 reviews
Rating 4 - Poor. 44 out of 1000 reviews
Rating 2 - Terrible. 39 out of 1000 reviews

Reviews

Verified review

10/10 Excellent

Tyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the property is well maintained, and the staff was friendly and helpful!
Stayed 1 night in Sep 2026
Verified review

6/10 Okay

Stacey

Liked: Staff & service, property conditions & facilities
This was a decent hotel for the 2 nights that we stayed. The rooms were very big so that was ideal for our family of 4.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in excellent condition. The rooms were excellent, great size and up to date. Well maintained property.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Tyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and helpful and friendly staff! Highly recommend especially for parents of students at WCU!
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious and clean. The bed and pillows were very comfortable. The front desk staff always had a smile and were very courteous. Would definitely recommend.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Ledarius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our rooms were Clean and spacious . The free breakfast was great with a wide selection of food. The biscuits were soft and the gravy was delicious amongst other items that were served. The bacon was the highlight of the breakfast for me and my family. The staff were helpful and courteous. The only thing my family said is that they wished the bacon would have been served both mornings of our stay. However, we will definitely plan to stay at this hotel again.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady with piercings was very nice, and helpful on 8/20 -8/24!! The room was fresh and clean. A/c worked great. Pillows were great and sheets were comfortable and seemed like cooling sheets. We loved them
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were very comfortable and breakfast in the mornings was really good
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are very comfortable, has breakfast buffet and great location
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean, the breakfast was average.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. The breakfast area was nice. The pool was nice too. We’ll stay here again.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and property. All staff were pleasant and helpful. Breakfast was varied, plentiful and tasty. We enjoyed our stay in a spacious, clean and quiet room.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

cara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. The beds were comfy. The staff was helpful and the breakfast was good.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Petra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady at the check in was very welcoming and friendly. The hotel was clean and well maintained. The room was comfortable and also very clean. Breakfast was good. Overall we had an excellent experience
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and rooms are clean. Staff were friendly and helpful. Good breakfast.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Tracie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room. Friendly staff. Large room.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are semi comfortable. If you are a tall person the shower head is really low. The breakfast was good. Check in and out was easy.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
I was amazed how cleans the rooms were it was a nice hotel, also liked indoor pool
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Dionne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was detail oriented and friendly, asked if I had IHG membership and offered to check or sign me up. The room was clean, spacious and comfortable. The bathroom had everything we needed without having to ask for anything. The breakfast food wasn’t as tasty as it could have been.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Joel

Liked: Cleanliness, amenities, property conditions & facilities
Breakfast was excellent
Stayed 1 night in Dec 2025
Verified review

8/10 Good

WILLIAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable. Not far from Dillsboro.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Candie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and well kept. All staff were very nice. We were even upgraded at no charge due to over booking. They provide a variety of food for breakfast as well.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice, and clean. Felt comfortable and slept well during my stay. Coffee was good, breakfast was decent. Overall was a pleasant experience and definitely would stay again next time I'm in the area!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room was very clean. Staff friendly and helpful. Breakfast was excellent, better then many of the other chains we have stayed at.
Stayed 2 nights in Mar 2026