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Queens Hotel Cheltenham

4.0 star property
Luxury hotel with a 24-hour front desk and a restaurant

Choose dates to view prices

Queens Hotel Cheltenham sits in a vibrant shopping district, providing an upscale retreat with a peaceful garden and inviting library. Guests can enjoy meals at Victoria's restaurant, relax by the lobby fireplace, and use the in-room WiFi to stay connected.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Classic Double Room, 1 Queen Bed, Ensuite

8.6 out of 10
Excellent
(33 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Hair dryer
Bathrobes
Minibar
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Hair dryer
Bathrobes
Minibar
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite, City View

8.6 out of 10
Excellent
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Hair dryer
Bathrobes
Minibar
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Ensuite

Superior Suite, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Superior Suite, 1 King Bed, Ensuite

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Hair dryer
Bathrobes
Minibar
  • 38 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double Room, 1 Queen Bed, Ensuite

Superior Double Room, 1 Queen Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Superior Double Room, 1 Queen Bed, Ensuite

8.0 out of 10
Very good
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Hair dryer
Bathrobes
Minibar
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Ensuite, City View

Superior Room, 1 Queen Bed, Ensuite, City View | Premium bedding, minibar, in-room safe, desk

Superior Room, 1 Queen Bed, Ensuite, City View

8.8 out of 10
Excellent
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Hair dryer
Bathrobes
Minibar
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room, 1 King Bed, Ensuite

Executive Double Room, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Executive Double Room, 1 King Bed, Ensuite

8.6 out of 10
Excellent
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Hair dryer
Bathrobes
Minibar
  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
The Promenade, Cheltenham, England, GL50 1NN

What's nearby

  • Imperial Gardens - 1 min walk - 0.1 miles
  • Cheltenham Town Hall - 4 min walk - 0.3 miles
  • The Promenade - 6 min walk - 0.4 miles
  • Everyman Theatre - 7 min walk - 0.4 miles
  • University of Gloucestershire - 12 min walk - 0.7 miles

Getting around

  • Cheltenham Spa Station - 19 min walk

Restaurants

  • ‪The Ivy Montpellier Brasserie - ‬3 min walk
  • ‪Harry Cook Free House - ‬2 min walk
  • ‪Bosco Pizzeria - ‬3 min walk
  • ‪Coffee #1 - ‬3 min walk
  • ‪No 131 - ‬1 min walk

About this property

Queens Hotel Cheltenham

Luxury upscale hotel near Cheltenham Racecourse
Consider a stay at Queens Hotel Cheltenham and take advantage of a terrace, a garden, and a library. The on-site restaurant, Victoria's, offers lunch and dinner. In addition to dry cleaning/laundry services and a fireplace in the lobby, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Cooked-to-order breakfast (surcharge), self parking (surcharge), and an electric car charging station
  • Express check-out, express check-in, and concierge services
  • Tour/ticket assistance, a porter/bellhop, and luggage storage
  • Guest reviews speak highly of the central location, helpful staff, and first-rate property condition
Room features
All 84 rooms feature comforts such as 24-hour room service and premium bedding, as well as perks like air conditioning and bathrobes. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with showers and hair dryers
  • 40-inch LED TVs with satellite channels
  • Wardrobes/closets, daily housekeeping, and desks

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 15 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Gold Cup Bar
  • Victoria's

Things to do

  • Library

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,292 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 50
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 20.00 per person
  • Self parking fee: GBP 15 per night
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cheltenham Mercure
Hotel Mercure Cheltenham
Mercure Cheltenham Hotel
Mercure Cheltenham Queen's
Mercure Cheltenham Queen's Hotel
Mercure Hotel Cheltenham
Mercure Queen's Hotel
Queen's Cheltenham
Queen's Cheltenham Hotel
Queen's Hotel Cheltenham
Queens Hotel Cheltenham MGallery Collection
Queens Hotel MGallery Collection
Queens Cheltenham MGallery Collection
Queens MGallery Collection
Queens Hotel Cheltenham
Mercure Cheltenham

Frequently asked questions

Is Queens Hotel Cheltenham pet-friendly?

Yes, dogs are allowed at this property. There's a fee of GBP 30 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is available for GBP 15 per night.

What time is check-in at Queens Hotel Cheltenham?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in is available for a fee of GBP 50 (subject to availability).

What time is check-out at Queens Hotel Cheltenham?

Check-out is at 11:00 AM. Late check-out is available for GBP 50 (subject to availability).

Where is Queens Hotel Cheltenham located?

Located in the heart of Cheltenham, this luxury hotel is within a 5-minute walk of Imperial Gardens, Statue of Edward Wilson, and Cheltenham Town Hall. The Promenade and Everyman Theatre are also within 10 minutes. Cheltenham Spa Station is 19 minutes by foot.

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Reviews

Queens Hotel Cheltenham Reviews

9.0

Wonderful

9.2

Cleanliness

9.6

Location

9.2

Staff & service

8.6

Eco-friendliness

8.8

Property conditions & facilities
Rating 10 - Excellent. 616 out of 1010 reviews
Rating 8 - Good. 267 out of 1010 reviews
Rating 6 - Okay. 82 out of 1010 reviews
Rating 4 - Poor. 26 out of 1010 reviews
Rating 2 - Terrible. 19 out of 1010 reviews

Reviews

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely amazing stay
Stayed 2 nights in Oct 2025

8/10 Good

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel in a great location.
Stayed 2 nights in Oct 2025

10/10 Excellent

George

Liked: Cleanliness, amenities, property conditions & facilities
Great room, wonderful staff, great location Dinner at Victoria's restaurant was really excellent
Stayed 1 night in Oct 2025

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing quality breakfast options
Stayed 3 nights in Nov 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff on reception were excellent and the room and facilites were great
Stayed 1 night in Oct 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bed good breakfast
Stayed 2 nights in Sep 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t fault it!
Stayed 1 night in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service wonderful staff and a great place to stay.
Stayed 1 night in Aug 2025

10/10 Excellent

Pawan

Good location and a nice hotel.
Stayed 1 night in Jul 2025

8/10 Good

Jess

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were really lovely and welcoming. The only gripe we had is that the room and bathroom were cold,
Stayed 2 nights in Sep 2025

10/10 Excellent

Aby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, comfortable beds, spacious room
Stayed 1 night in Aug 2025

10/10 Excellent

Hussein

Liked: Cleanliness, staff & service, property conditions & facilities
A good place to base yourself for Cheltenham and surrounding areas
Stayed 1 night in Aug 2025

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is not everyday that you come across a hotel like the Queens Hotel. From the minute you walk in you are greeted by the wonderful staff and lovely surroundings. We stayed for three days and wished we could have stayed longer.
Queens Hotel at night
Imperial Square across from the Queens Hotel
Queens Hotel
Queens Hotel Lobby Sitting Room
Stayed 3 nights in Sep 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel , very convenient for shopping and eating out
Stayed 1 night in Jun 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Travelling to Cornwall

Location, surroundings and excellent parking facilities makes the QH a great place to stay.
Stayed 1 night in Aug 2025

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here many times, always a lovely stay, beautiful hotel and facilities. Always made to feel a valued customer from all the staff. I wouldn't stay anywhere else on my trips to Cheltenham.
Stayed 1 night in Aug 2025

10/10 Excellent

Martin

Great hotel. Friendly helpful staff, good restaurant, great location. Cleanliness generally OK although vacuuming of bedroom left a lot to be desired.
Stayed 4 nights in Aug 2025

10/10 Excellent

farrukh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great building and decor, very friendly staff and super location. Breakfast good but not great could do with more choice and quantity.
Stayed 1 night in Aug 2025

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice historic building and hotel. Recently renovated rooms at a high standard. Excellent breakfast.
Stayed 1 night in Aug 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my stay everything was spot on
Stayed 2 nights in May 2025

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful building and full of history. The rooms and bed are very comfortable, bathrooms modern and clean yet fitting.
View from our room window.
Reception area.
Stayed 2 nights in Aug 2025

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience in a very charming hotel

Great experience in a stunning hotel in the middle of the city centre. Room was spacious and clean, with a great style and superb selection of bathroom products. The view from the hotel (the square in front) was great and the overall vibe across the facility is elegant yet approachable.
Stayed 2 nights in Aug 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and close to bars and restaurants
Stayed 1 night in Jun 2025

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Wonderful room. Drinks in mini bar included Breakfast was lovely (if expensive)
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, staff helpful and friendly. Breakfast good with plenty of choice.
Stayed 1 night in Jul 2025
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