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Hotel Roc et Neige

Property class: 3

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Photo gallery for Hotel Roc et Neige

A mountain village with wooden houses, a ski lift, and snow-covered trees. - Hotel Roc et Neige (Chateau-d'Oex)
A cozy restaurant with wooden furniture, large windows, and hanging lights. - Hotel Roc et Neige (Chateau-d'Oex)
A restaurant with wooden interiors, large windows, and tables set for dining. - Hotel Roc et Neige (Chateau-d'Oex)
A large hall with wooden ceiling and walls, multiple rows of chairs, and large windows. - Hotel Roc et Neige (Chateau-d'Oex)
A wooden building with a balcony overlooking a mountainous landscape. - Hotel Roc et Neige (Chateau-d'Oex)
You can look forward to a free breakfast buffet, a rooftop terrace, and a garden at Hotel Roc et Neige. With amenities like a ski shuttle and ski storage, this hotel is a great place to hit the slopes. For some rest and relaxation, visit the sauna. Be sure to enjoy a meal at Roc et Neige Restaurant, the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Single Room

A hotel room with a bed, a chair, a table, a lamp, a window with curtains, and a framed picture on the wall.

Single Room

7.6 out of 10
Good
(4 reviews)
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Double Room

A bedroom with a wooden bed, bedside tables with lamps, a wooden desk, and a chair.

Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Twin Room

A room with two wooden beds, a sofa, a desk with a computer, and a window with curtains.

Twin Room

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Triple Room

A room with two wooden beds, a wooden table with chairs, a window with curtains, and a painting on the wall.

Triple Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds
  • Free WiFi

View all photos for Quadruple Room

A hotel room with a wooden bunk bed, a single bed, a desk with a remote control, a mirror, and a shelf with bottles and glasses.

Quadruple Room

  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed
  • Free WiFi

About the neighborhood

Located in Chateau-d'Oex, Hotel Roc et Neige is near a train station and in the mountains. Château de Gruyères and Gruyères Town Walls are local landmarks, and travelers looking to shop may want to visit Gstaad Promenade and Montreux Christmas Market. Centre Culturel Ebullition and Marmot's Paradise are also worth visiting. Be sure not to miss outdoor adventures like mountain biking and hiking/biking trails. Visit our Chateau-d'Oex travel guide
Map
Route des Monnaies 46, Chateau-d'Oex, 1660

What's nearby

  • A mountain landscape with a prominent rocky peak, lush green valleys, and a distant lake.
    Gruyère Pays-d'Enhaut Regional Nature Park
    1 min walk - 0.0 miles
  • Skiers on a snowy slope with snow-covered mountains in the background.
    Gstaad Ski Resort
    22 min drive - 10.9 miles
  • Chateau-d'Oex-Praz-Perron Cable Car
    5 min walk - 0.3 miles
  • La Braye
    5 min walk - 0.3 miles
  • Chateau d'Oex Ski Resort
    5 min drive - 1.5 miles

Getting around

  • Château-d'Œx Station
    6 min walk
  • Sion (SIR)
    77 min drive

Restaurants

  • Burger Station
    5 min walk
  • Le Relais Alpin
    13 min drive
  • Café du Cerf
    7 min drive
  • Sonnenhof Restaurant
    15 min drive
  • 16 Art Bar
    11 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle nearby
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Roc et Neige Restaurant

Things to do

  • Sauna
  • Ski storage

Family friendly

  • In-room crib
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Rooftop terrace

Spa

  • Spa services

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Free bottled water

More

  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:30 AM - 8 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday and Sunday:
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 20 per pet, per day
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 45.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: CHF 20 per pet, per day
  • Rollaway bed fee: CHF 45.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Frequently asked questions

Is Hotel Roc et Neige pet-friendly?

Yes, pets are allowed at this property. There's a fee of CHF 20 per pet, per day. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Roc et Neige?

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Roc et Neige?

Check-out is at 11 AM.

Where is Hotel Roc et Neige located?

Situated in Chateau-d'Oex, this ski hotel is 0.4 mi (0.6 km) from Chateau-d'Oex-Praz-Perron Cable Car and 1.4 mi (2.2 km) from Chateau d'Oex Ski Resort. Rougemont Gondola and Rougemont Ski Resort are also within 6 mi (10 km). Château-d'Œx Station is 6 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Roc et Neige Reviews

8.0

Very Good

8.4

Cleanliness

8.6

Location

8.4

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 56 out of 186 reviews
Rating 8 - Good. 90 out of 186 reviews
Rating 6 - Okay. 24 out of 186 reviews
Rating 4 - Poor. 10 out of 186 reviews
Rating 2 - Terrible. 6 out of 186 reviews

Reviews

Verified review

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a beautiful location and the train, restaurants, and Coop were all within walking distance. The breakfast lady was very nice and helpful and check in and out was easy. Super clean and spacious room.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
Perfect location. Wonderful friendly and helpful staff. Gorgeous building, a little dated but that added to the charm. Would absolutely stay here again
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the breakfast and staf! Amazing comfortable bed and pillow!
Stayed 2 nights in Feb 2025
Verified review

2/10 Terrible

Samir

Disliked: Cleanliness, staff & service, amenities
Property is in great location but rooms are outdated. Showers need upgrades Ok , for one night if have no obtions. Night person is not responsible. We requested bedding and she said housekeeping will bring it . They never come.
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities
The room was spacious, clean and comfortable.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Juan at the reception was extremely helpful and courteous—I would strongly recommend this place to stay in town or visit nearby attractions in Gstaad.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

DERIK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is extremely nice and best to stay OLD looks hotel but OLD IS GOLD just need to add some breakfast I know 🇨🇭 is very expensive but should think Otherwise all good and fantastic
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Kristian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely place to stay. The staff was very friendly. From the hotel it was a short walk to town and to hiking trails.
Stayed 1 night in Sep 2022
Verified review

6/10 Okay

Rachel

Liked: Cleanliness, property conditions & facilities
Pretty location and views. Great for if you're going to the balloon festival in january as you can walk from hotel in a few mintues. Good selection for breakfast (continental). Room was average for a single room and felt cozy. Only comment is you can request it, but there is so kettle and hot drinks options in the room. No extras apart from a basic hairdryer. Would return again if in the area, but knowing its basic and pricey for what you get
Stayed 1 night in Jan 2026
Verified review

8/10 Good

John

The room was spacious for two people. Shelves and bookcase for additional storage helpful. There was one straight desk cha in r, not conducive to read. Breakfast was well laid out with typical European selections.
Stayed 2 nights in Sep 2025
Verified review

2/10 Terrible

Verified traveler

Disliked: Staff & service

Bad

A hotel with terrible check-in service with zero hospitality and management.
Stayed 2 nights in Jan 2023
Verified review

4/10 Poor

vanessa

Disliked: Staff & service, property conditions & facilities, room comfort
The bed was very small, and the mattress was uncomfortable and uneven. There were only two small, poor-quality pillows. The room was extremely hot, and the corridors had an unpleasant smell. The service was disappointing — we had to argue to get the parking spot that was promised at the time of booking. Upon checkout, in the rain, no umbrella or assistance was offered. They also did not seem open to hearing our feedback at the end of our stay.
Stayed 1 night in Oct 2025
Verified review

2/10 Terrible

Verified traveler

Disliked: Staff & service

Disappointed

Not helpful staffs .. broken bed frame and no change of towels!
Stayed 2 nights in Jan 2023
Verified review

2/10 Terrible

Glenn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Upon arriving at the property, the guest is met with filthy condition very much unlike what appears in pictures on the site, and in a general state of sad disrepair. The rooms are of hostel not hotel quality. Within minutes of arriving there, it became very clear that I couldn't stay there, and that even though we had prepaid for the reservation and it was not cancelable, I would definitely risk forfeiting my deposit in order to avoid staying there. I immediately began looking for another hotel.
Stayed 1 night in May 2025
Verified review

4/10 Poor

Amandeep

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a good experience, stay away. We travelled with our small kid and the lady at reception declined our request to do a bit earlier checkin although we could find out that the rooms were ready at that time, she wasn't kind enough and was continuously on the phone while we waited at reception. Room has no tea/coffee facility, dark inside and a broken chair. Would never book this again.
Stayed 2 nights in Jul 2023
Verified review

2/10 Terrible

Verified traveler

Disliked: Staff & service

Lovely location but horrible hospitality

I guess the owner of this place needed to know that their staffs are really trying to ruin his business. No service, stated under booking conditions that check-in is until 8pm but the staff decided to leave early and leave all our keys in a mail box for self check-in even saw us walking in the hotel !! Then the fish bone with one of the bed frame is broken and didn’t bother to fix it ? One of my colleagues almost dropped herself on the floor ! Towels were not changed, rubbish weren’t cleaned out .. nothing stated accordingly to the conditions written in the booking conditions. How could that be ? We are talking about Switzerland not some run down places… I just cannot believe what had happened to us in the past days
Stayed 2 nights in Jan 2023
Verified review

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel de plusieurs petits bâtiments répartit dans un parc Bon petit-déjeuner copieux Ambiance familiale
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities
Accueil très sympathique, un parking à disposition et repas, la fondue obligatoire vu la région ! La chambre très confortable, petit bémol sur la température, malgré le radiateur arrêté, beaucoup trop chaud.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Vincent

Liked: Cleanliness, staff & service
Hôtel très calme, très propre avec une très belle vue sur les montagnes. Petit déjeuner très correct. Personnel à l’écoute et très sympathique Par contre hôtel un peu vieillissant, pas debouilloire dans la chambre
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

jean-charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre propre, accueil chaleureux. Très bien placé pour accéder au ce tre de château d'oez.
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Rika

Liked: Cleanliness, staff & service
Manque un peu de confort. Pas de bouilloire dans la chambre. Les oreillers sont plats.
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Kirsten

Liked: Cleanliness, staff & service
Fint hotell med vacker natur runt om. Finns ingen ljudisolering och man hör tydligt när andra gäster använder toa och dusch och bara pratar. Fin frukost.
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Ronny

Liked: Cleanliness, staff & service
Etwas in die Jahre gekommen und nicht auf dem neuesten Stand. Personal war sehr freundlich und hilfsbereit.
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très beau sejour

Accueil charmand, hotel vieillissant mais bien entretenu, petit dejeuner avec des produits locaux tres bon et copieux.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bien exposé ! Parfait

Accueil simplifié grâce à la possibilité de récupérer ses clefs via une boîte aux lettres Petit déjeuner complet Possibilité d’obtenir un adapteur prise auprès de la réception Cadre autour de l’hôtel magnifique
Petit déjeuner
Salle
Stayed 1 night in Apr 2025