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SureStay by Best Western Charlotte Matthews

Property class: 3

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Photo gallery for SureStay by Best Western Charlotte Matthews

A hotel room with two beds, a desk with a lamp, and a window with curtains. - SureStay by Best Western Charlotte Matthews (Charlotte)
A conference room with a long table, chairs, and a screen displaying 'Best Western' branding. - SureStay by Best Western Charlotte Matthews (Charlotte)
A golf course with spectators, a clubhouse, and a large tent structure. - SureStay by Best Western Charlotte Matthews (Charlotte)
A hotel with a central atrium, multiple floors, and a prominent sign for 'SOTTE'. - SureStay by Best Western Charlotte Matthews (Charlotte)
A reception desk with a digital screen displaying the hotel group's name, a man seated behind it, and a modern ceiling design. - SureStay by Best Western Charlotte Matthews (Charlotte)
Located close to Ovens Auditorium and Bojangles' Coliseum, SureStay by Best Western Charlotte Matthews provides a free breakfast buffet, dry cleaning/laundry services, and a 24-hour gym. In addition to a business center, guests can connect to free in-room WiFi.

Reviews

7.2 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Business services

Off-peak, on budget: 30% or more off select hotels in our fall sale

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

A hotel room with a bed, a sofa, a desk with a lamp, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking, Refrigerator

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator

A hotel room with a bed, a sofa, a desk with a lamp, and a window with curtains.

Standard Room, 1 King Bed, Accessible, Refrigerator

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

A hotel room with two beds, a desk, and a television.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

DOUBLE TWO DOUBLE BEDS

  • Sleeps 4

DOUBLE TWO QUEEN BEDS

  • Sleeps 4

DOUBLE TWO QUEEN BEDS NON SMOKING

  • Sleeps 4

About the neighborhood

Located in Charlotte, SureStay by Best Western Charlotte Matthews is in the business district. Ovens Auditorium and NASCAR Hall of Fame are cultural highlights, and travelers looking to shop may want to visit SouthPark Mall and Queen City Quarter. Looking to enjoy an event or a game? See what's going on at Bojangles' Coliseum or Spectrum Center. Kayaking and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with horse riding and hiking/biking trails nearby. Visit our Charlotte travel guide
Map
2501 Sardis Road N, Charlotte, NC, 28227-7724

What's nearby

  • A city skyline with modern skyscrapers and a construction crane.
    Spectrum Center
    16 min drive - 11.6 miles
  • The entrance to Southpark with a glass canopy and a fountain.
    SouthPark Mall
    17 min drive - 10.6 miles
  • A city skyline with a large stadium and modern skyscrapers.
    Bank of America Stadium
    18 min drive - 13.0 miles
  • Cinemark Bistro Charlotte
    3 min drive - 1.5 miles
  • McAlpine Creek Greenway
    3 min drive - 2.1 miles

Getting around

  • Charlotte Station
    18 min drive
  • Charlotte-Douglas Intl. Airport (CLT)
    28 min drive

Restaurants

  • McDonald's
    3 min drive
  • McDonald's
    3 min drive
  • Cook-Out
    16 min walk
  • Circle K
    2 min drive
  • Circle K
    3 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • Business center
  • Computer station

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Banquet hall
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is SureStay by Best Western Charlotte Matthews pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at SureStay by Best Western Charlotte Matthews?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at SureStay by Best Western Charlotte Matthews?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is SureStay by Best Western Charlotte Matthews located?

Located in East Forest, this hotel is within 9 mi (15 km) of Bojangles' Coliseum, Ovens Auditorium, and SouthPark Mall. Spectrum Center and Queen City Quarter are also within 12 mi (20 km).

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Reviews

SureStay by Best Western Charlotte Matthews Reviews

7.2

Good

7.0

Cleanliness

6.4

Amenities

8.0

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 183 out of 452 reviews
Rating 8 - Good. 79 out of 452 reviews
Rating 6 - Okay. 76 out of 452 reviews
Rating 4 - Poor. 50 out of 452 reviews
Rating 2 - Terrible. 64 out of 452 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was under development but the staff were polite and helpful and everything looked clean loved the room set up. I would definitely recommend to friends. Only thing I would suggest more breakfast options.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
This property is still under construction. There are really no amenities. The elevator is out of order. The staff is polite, the rooms are neat and comfortable.
Stayed 6 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was good the room was great breakfast was ok but could be better there was nothing to drink but water no meat and not enough eggs put out but it's in a good location
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff. Clean and comfortable rooms! Great stay!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are renovating the bathrooms and my room had a brand-new one. The room was very quiet and clean. Breakfast was good. The staff was very friendly and helpful.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
The room was great. Very clean, smelled nice. The only thing that was concerning was the elevator. Button lights did not work and it was extremely creaky. Continental breakfast was as expected—eggs, make-your-own waffles, yogurt, coffee, bagels, toast.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was being remodeled during our stay. We stayed in one of the newly remolded rooms. Checked in late at night and left in the morning, was perfect for a one night stay. Great breakfast.
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Liked: Staff & service
The property is under construction so beware of that. Staff was nice area is good.
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room itself was very clean, but this location is going through a remodel. The elevator was out of order, so we had to walk up 3 flights of stairs on the outside of the building, which to me is unsafe. The sink in the bathroom drained really slow, and the shower didn’t have hot water, only lukewarm water. Their makeshift breakfast area was in an extremely small area and options were very limited. The staff were pleasant though. I think once the remodel is done this will be a really nice hotel, but I would not stay here again until the remodel is complete.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

The facility was going through a remodeling. So a lot of dust in entryway. I found the staff competent and friendly. For weary travelers, the room was comfortable and rested well each night. The room was clean and the restroom newly remodeled. Conveniently located near restaurants and Wally World was close.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

The room was find and even though the motel is being remodelled it did disrupt our stay.
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great spot for Boston!

Great location, friendly staff, excellent rooms
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again

Customer service was top notch, great location and comfortable stay
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place and good food
Stayed 2 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Had a comfortable stay
Stayed 1 night in May 2025
Verified review

2/10 Terrible

Disliked: Amenities, property conditions & facilities
This hotel is undergoing renovations, which are needed. Once it is finished I think it will be great! Our AC unit did not work properly and our room remained hot the whole night. They didn’t have another room to move us to or a fan for us to use. The “buffet breakfast” was not a buffet. It was a very slim continental breakfast with a waffle maker that the breakfast attendant required you to allow her to fix you. They did have 1 pan of eggs available. No juice and no coffee. The elevator was broken so we had to use stairs located outside to go from our room to the lobby. Only one set of stairs was available for use on one end of the building because the other had a “hazard”. The staff was friendly and our room was clean. However the overall building just isn’t ready yet to make it a 3 star rating.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Room was spotless, GSR was welcoming
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in went very smoothly, staff very nice and friendly
Stayed 1 night in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there while the lobby was being renovated. I assume the rooms will follow, and that's good, because the one we were in was dated, and the bathroom desperately needs a remodel from the studs out. But the room was clean, the bed was comfortable, the hotel was quiet. That's all we needed. The gentleman who checked us in was awesome.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and helpful.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is really good and the staff is very friendly and TVs have app
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was welcoming and friendly.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IT has great food also and the people who work there are very nice and helpful when you ask for something
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are accommodaing.
Stayed 1 night in Mar 2025
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dated hotel in need of repairs. Convenient location.
Stayed 2 nights in May 2025