Vacations Close To LandMark Plaza

The property was great, but my check-in was not so welcoming. The guest service clerk tried to give me a completely different room than the Suite that I booked. He told me that the rooms were “first come, first serve” which is ridiculous! I carefully choose my room when I travel and I usually pay the price for the best rooms available. To tell me that hotel rooms are “first come, first serve” is distasteful. I ended up in a similar room to what I paid for, however, the room smells wet and the bathroom was unkept. Poor guest service. The welcoming staff needs better training.

Great stay

I paid for a beachfront view however, what I received was a view of the hotel room on the other side of the building. I spoke to hotel staff I was told “the beach is to the left of you bend over and look to the right you will see the beach”. That’s not my idea of a beachfront room. I would like a refund of my money because I was bamboozled! See photo!

The property is beautiful to look at however that’s where it stops. I went the entire trip with no hot water. Front desk is very friendly but I can’t tell if they or maintenance dropped the ball on the shower temperature. I have a one year old and I couldn’t put him in the ice cold shower. The food was also very lackluster to be generous, and the after hour food was scarce. Maybe if we had time to book a restaurant I would have enjoyed it more. I really wanted this place to be everything and more, it just wasn’t. Strong and flavorful drinks though. Friendly, upbeat staff too.

Amazing definitely coming back