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Hotel Playa Cristal

Property class: 3

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Photo gallery for Hotel Playa Cristal

A swimming pool with clear blue water, surrounded by palm trees and a tiled deck. - Hotel Playa Cristal (Catemaco)
A patio area with outdoor seating, a pergola, and a variety of potted plants. - Hotel Playa Cristal (Catemaco)
A hotel room with a wooden floor, a large mirror above the sink, a bed with a white bedspread, and a window with a view of trees. - Hotel Playa Cristal (Catemaco)
A multi-story building with balconies, surrounded by palm trees and greenery. - Hotel Playa Cristal (Catemaco)
A staircase leading to a room with a tropical mural, a glass door, and a metal railing. - Hotel Playa Cristal (Catemaco)
At Hotel Playa Cristal, you can look forward to a garden, dry cleaning/laundry services, and a bar. The on-site Mexican cuisine restaurant, Tierra de Tucanes, offers breakfast, lunch, and dinner. Free in-room WiFi and a business center are available to all guests.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Business services

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

A room with two beds, a small table with chairs, a framed picture on the wall, and a window with curtains.

Double Room

  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Catemaco is home to Hotel Playa Cristal. Olmec Head is a local landmark, and the area's natural beauty can be seen at Los Tuxtlas Biosphere Reserve and Nanciyaga Ecological Reserve. Visit our Catemaco travel guide
Map
Madero No. 73-A, Col. centro, Catemaco, VER, 95870

What's nearby

  • Laguna Catemaco
    1 min walk - 0.1 miles
  • Carmen Basilica
    10 min walk - 0.6 miles
  • Los Tuxtlas Biosphere Reserve
    5 min drive - 1.4 miles
  • Nanciyaga Ecological Reserve
    18 min drive - 5.5 miles
  • Sontecomapan Lagoon
    49 min drive - 14.9 miles

Getting around

  • Minatitlan, Veracruz (MTT-Coatzacoalcos National)
    155 min drive

Restaurants

  • Restaurant La Casona
    11 min walk
  • Taqueria Beto's
    11 min walk
  • Café Oro De Los Tuxtlas
    7 min walk
  • La Ola
    9 min walk
  • El Curandero Cevicheria&beer
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: MXN 98 for adults and MXN 98 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Tierra de Tucanes

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM

Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are available for MXN 200.0 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 98 for adults and MXN 98 for children
  • Rollaway bed fee: MXN 200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators

Frequently asked questions

Does Hotel Playa Cristal have a pool?

Yes, this property has an outdoor pool.

Is Hotel Playa Cristal pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Hotel Playa Cristal?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM.

What time is check-out at Hotel Playa Cristal?

Check-out is at 1 PM.

Where is Hotel Playa Cristal located?

Situated in Catemaco, this hotel is within a 15-minute walk of Laguna Catemaco and Carmen Basilica. Los Tuxtlas Biosphere Reserve is 1.4 mi (2.2 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Playa Cristal Reviews

9.0

Wonderful

9.2

Cleanliness

8.8

Location

9.4

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 88 out of 149 reviews
Rating 8 - Good. 47 out of 149 reviews
Rating 6 - Okay. 7 out of 149 reviews
Rating 4 - Poor. 3 out of 149 reviews
Rating 2 - Terrible. 4 out of 149 reviews

Reviews

Verified review

8/10 Good

Luis

Liked: Cleanliness, amenities
Exelente service with attention to details. Restaurant in place with lake view and delicious local food, also best place in town to enjoy a drink
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice breakfast and good dinners. No hairdryer and not enough plugs. Nice garden to have a drink at end of day
Stayed 3 nights in May 2025
Verified review

6/10 Okay

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very good also food, I belive for the price my room and bathroom was too small, the hot water boiler element broke i only had hot water the last day, thank you.
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Jerry

Liked: Cleanliness, amenities, property conditions & facilities
Staff on reception and in the restaurant were very helpful and friendly. They organised a tour for us which was very good value. The food in the restaurant, both breakfast and dinner, was delicious and good value.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Florisol

Liked: Staff & service, amenities
Close to the lake
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all was good
Stayed 1 night in Mar 2024
Verified review

8/10 Good

Adolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente servicio great service
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Miguel Ángel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar, básico pero muy funcional. Atención muy amables.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Leonardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien excepto el wifi muy malo y el restaurant un poco tardado el servicio.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Miriam

Liked: Staff & service, amenities, property conditions & facilities
I loved the RM and the restaurant, the location could not be beat. That said the beds were hard and the shower warmish
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar hermoso y perfecto
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

karina

Liked: Staff & service, amenities, property conditions & facilities
La comida está buena.....buen servicio
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Marilu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
✨ Perfecto para descansar!Un hotel muy cómodo, tranquilo y con todo lo necesario.
Stayed 1 night in May 2026
Verified review

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen ambiente, muy buena ubicacion los servicios bien. Felicidades por los servicios y la atencion Si regresara nuevamente, me quedaria en el mismo lugar. Gracias
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Karla Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel agradable, con buen mantenimiento, el personal muy amable, cómodo. Volvería sin lugar a dudas
Stayed 1 night in May 2026
Verified review

10/10 Excellent

ALEJANDRO CENDREY

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel cuenta con habitaciones cómodas y limpias, personal amable y atento, la alberca muy bonita con un jardín donde vive un pavo real de nombre Benito ademas cuenta con un restaurante bar con comida deliciosa y muy acogedor, definitivamente lograron que mi estancia fuera amena y cómoda. El hotel es una grandiosa elección para su estadía
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buenas las instalaciones
Stayed 1 night in Mar 2026
Verified review

4/10 Poor

Jose

Disliked: Cleanliness, amenities, property conditions & facilities
Nop
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Cris

Liked: Cleanliness, amenities, property conditions & facilities
La habitación impecable, el personal muy amable, los alimentos deliciosos y el precio super accesible muy muy recomendable.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities
El personal muy amable, el cuarto amplio, limpio y ordenado. Muy cerca del malecón y el restaurante del hotel tiene muy buena comida/cena
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Horacio

Liked: Cleanliness, staff & service
Disliked: Amenities
La habitación limpia , eso siempre es excelente . La regadera con abundante agua para darse un baño merecido
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Francisco

Liked: Cleanliness, amenities, property conditions & facilities
Ni e
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habitación muy limpia y cómoda, muy agradable lugar y accesible
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

ABIGAIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen servicio
Stayed 2 nights in Oct 2025