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The Coal Exchange Hotel

Property class: 3.5

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Photo gallery for The Coal Exchange Hotel

Restaurant - The Coal Exchange Hotel (Cardiff)
Front of property - The Coal Exchange Hotel (Cardiff)
Reception - The Coal Exchange Hotel (Cardiff)
A bathtub with two glasses of champagne and a bottle of champagne. - The Coal Exchange Hotel (Cardiff)
A hotel room with two beds, a large mirror, and a window with curtains. - The Coal Exchange Hotel (Cardiff)
Close to Cardiff Bay, The Coal Exchange Hotel provides amenities like a bar and a restaurant. Guests can connect to free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Bar
  • Room service
  • Housekeeping

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Double Room

A neatly made bed with a wooden headboard, a bedside table with a lamp, and a large mirror on the wall.

Standard Double Room

7.8 out of 10
Good
(17 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Family Room

A hotel room with two beds, a large ornate mirror, a wall-mounted decorative piece, and a desk with a chair.

Family Room

  • 60 sq m
  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds
  • Free WiFi

View all photos for Presidential Suite

Presidential Suite | In-room safe, iron/ironing board, WiFi (free), individually decorated

Presidential Suite

10.0 out of 10
Exceptional
(1 review)
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds
  • Free WiFi

View all photos for Triple Room

Triple Room | In-room safe, iron/ironing board, WiFi (free), individually decorated

Triple Room

8.0 out of 10
Very good
(7 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed
  • Free WiFi

View all photos for Triple Room, Accessible

Triple Room, Accessible | In-room safe, iron/ironing board, WiFi (free), individually decorated

Triple Room, Accessible

7.4 out of 10
Good
(6 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed
  • Free WiFi

View all photos for Quadruple Room

Quadruple Room | In-room safe, iron/ironing board, WiFi (free), individually decorated

Quadruple Room

7.6 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for King Room

King Room | In-room safe, iron/ironing board, WiFi (free), individually decorated

King Room

8.0 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Standard King Room with Shower

Standard King Room with Shower | In-room safe, iron/ironing board, WiFi (free), individually decorated

Standard King Room with Shower

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in Butetown, a neighborhood in Cardiff, The Coal Exchange Hotel is near a train station. Cardiff Bay and Techniquest are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit St. David's and Capitol Shopping Centre. Norwegian Church and Cardiff Bay Carousel are also worth visiting. Visit our Cardiff travel guide
Map
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ

What's nearby

  • A waterfront cityscape at dusk with a prominent Ferris wheel, a clock tower, and a calm harbor reflecting the sunset.
    Cardiff Bay
    1 min walk - 0.0 miles
  • A waterfront promenade with steps leading to a seating area, a tall concrete structure, and a row of commercial buildings with various storefronts.
    Mermaid Quay
    2 min walk - 0.1 miles
  • A modern building with large letters spelling "HORIZONS" and "ALIVE".
    Wales Millennium Centre
    5 min walk - 0.3 miles
  • A waterfront promenade with a large Ferris wheel, a historic clock tower, and modern buildings.
    Cardiff Bay Waterfront
    6 min walk - 0.4 miles
  • Coal Exchange building
    1 min walk - 0.0 miles

Getting around

  • Cardiff Bay Station
    5 min walk
  • Cardiff International Airport (CWL)
    28 min drive

Restaurants

  • The Mount Stuart (Wetherspoon)
    6 min walk
  • PizzaExpress
    6 min walk
  • The Sultan
    5 min walk
  • Cosy Club
    4 min walk
  • Quantum Coffee Roasters
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 14.50 for adults and GBP 9 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 30-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service

More

  • Connecting rooms available
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 23 to December 26:
  • Bar/Lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 14.50 for adults and GBP 9.00 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is The Coal Exchange Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

The Coal Exchange Hotel doesn't offer parking.

What time is check-in at The Coal Exchange Hotel?

Check-in start time: 3 PM; Check-in end time: 1:00 AM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at The Coal Exchange Hotel?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is The Coal Exchange Hotel located?

Located in Butetown, this hotel is steps from Cardiff Bay and Coal Exchange building. Mermaid Quay and Techniquest are also within 5 minutes. Cardiff Bay Station is only a 5-minute walk and Cardiff Central Station is 23 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Coal Exchange Hotel Reviews

8.4

Very Good

8.2

Cleanliness

8.6

Location

9.0

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 494 out of 948 reviews
Rating 8 - Good. 232 out of 948 reviews
Rating 6 - Okay. 120 out of 948 reviews
Rating 4 - Poor. 58 out of 948 reviews
Rating 2 - Terrible. 44 out of 948 reviews

Reviews

Verified review

8/10 Good

Caroline

Liked: Cleanliness, staff & service
Great staff, big if dated room but clean and a fantastic breakfast selection available
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Good selection for breakfast.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Bethan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful building. The staff were wonderful and kind enough to already put a fan in the room (we arrived during a heatwave).
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large room in a convenient location for visiting the bay and millennium centre. The spa bath was brilliant in a large bathroom.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Clair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building has a retained a lot of its character and charm it was very interesting and unique. Very spacious triple room ideal for us 3 women, Good breakfast attentive staff. Short walk to Cardiff bay with a nice selection of bars and restaurants.
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Linsey-sue

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is partially collapsed and the rooms are run down and tatty. This is not luxury. The breakfast is lovely and so are the staff in the restaurant. The rest is dire and so I would avoid.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely big room. Fabulous location. Would definitely stay there again.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Eniola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property. Room was clean, staff was helpful. Didn’t have a fridge in room sadly but that didn’t take away from the lovely experience
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Tamsin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful cosy hotel with lots of character and charm, close to everything you need.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities
To stay at a place of such Historical Significance was fantastic
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

ANNA

A property which was fine for the price. It did have a whirl pool bath but no shower and in need of a refurb. Nice enough stay but nothing spectacular and staff were friendly. Location was very good for Cardiff bay!
Stayed 1 night in Aug 2026
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service
Ideally placed for a visit to the Bay
Stayed 1 night in May 2026
Verified review

8/10 Good

Susan

Liked: Cleanliness, staff & service
Older property but very interesting history. Good location for the Cardiff Bay area.
Stayed 5 nights in Jun 2026
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful, they were a credit to the hotel. The breakfast was good.
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Alison

Rooms were great size , especially for a family of 4. Proper beds not sofa beds for kids. Jacuzzi bath was good. Problem we had was that the bathroom window was not frosted and when going to the toilet/ shower the window was visible for everyone in the opposite offices to see through!!!!! We had to ask for a bedsheet to drape over the window for privacy.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fantastic old building! The Coal Exchange had loads of character. The staff were really helpful and friendly. It was great value. We would stay again
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful with check-in and accommodating any requests we had. Breakfast was amazing, and the bartender made excellent cocktails. The history of the building itself was fascinating. Once we figured out the parking, we were very happy with our stay. We will definitely return.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

tim

Liked: Cleanliness, staff & service, amenities
The staff at the hotel were really friendly and very helpful with offering to store our small amount of luggage for the hours before and after our overnight stay - thank you. The breakfast was good and again here the staff were really helpful. Room was spacious and clean and air conditioning worked well. Worth the extra few steps from the Wales Millenium Centre to stay in this historic building.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious rooms. Very good stayed many times
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Sugnesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely historic building, liked the cleanliness and promptness of staff to fix leak problem in the room. Nice breakfast. Lovely stay!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Marc

Liked: Staff & service, property conditions & facilities, room comfort
Staff was friendly and knowledgeable. Enjoyed our stay very much.
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was amazing at front desk and also at the restaurant. Nice historical hotel.
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Elaine

staff very friendly . Nice stay for 1 night . Breakfast was nice
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Rhodri

Liked: Cleanliness, staff & service
Staff were all very accommodating and welcoming. Inside of the hotel was very cool and something completely different from any normal hotels. Room was huge and bed was extremely comfortable. Air con wasn’t working at all and the window wouldn’t open properly which was not ideal given the heat but the electric fan meant that the room was a reasonable temperature in the night. There was a huge bath jacuzzi but when we tried to run it the water just ran cold and then so did the shower. Breakfast was good. We got our room through Tesco vouchers and would stay again but if we had paid full price I’d probably question the air con, water temp and the fact that the TV was very temperamental. There is no parking but 24hours in the q park multi story was only £15. Location of the hotel was ideal for enjoying Cardiff bay.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Mr John

Liked: Cleanliness, staff & service, property conditions & facilities
Great historical building with lots of character and really friendly staff.
Stayed 1 night in May 2025