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Hilton Cardiff

Property class: 4.5

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Photo gallery for Hilton Cardiff

A modern hotel room with a large window offering a city view, a sofa with patterned cushions, a green armchair, and pendant lighting. - Hilton Cardiff (Cardiff)
A long indoor swimming pool with clear blue water, surrounded by white walls and columns, and a tiled floor. - Hilton Cardiff (Cardiff)
A modern hotel lobby with a herringbone patterned floor, a reception desk, and a seating area with a sofa. - Hilton Cardiff (Cardiff)
A modern bar area with seating and a well-stocked liquor shelf. - Hilton Cardiff (Cardiff)
A restaurant with a long counter, multiple tables, and chairs. There are hanging lights and a plant on the wall. - Hilton Cardiff (Cardiff)
Located close to Cardiff Castle and St. David's, Hilton Cardiff provides dry cleaning/laundry services, a bar, and a 24-hour gym. For some rest and relaxation, visit the sauna or steam room, and indulge in a Swedish massage. The on-site local cuisine restaurant, Graze Restaurant & Bar, offers brunch, lunch, and dinner. Stay connected with free WiFi in public areas, and guests can find other amenities such as conference space and a hot tub.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet friendly
  • Air conditioning

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Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Junior Suite, 1 King Bed with Sofa bed

A hotel room with a bed, a sofa, a desk, and a window with curtains.

Junior Suite, 1 King Bed with Sofa bed

7.8 out of 10
Good
(8 reviews)
  • City view
  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed

A modern hotel room with a round table, yellow chairs, a grey sofa, and a flat-screen TV mounted on the wall.

Executive Suite, 1 King Bed

  • City view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

A modern hotel room with a large bed, a flat-screen TV mounted on the wall, a bedside table, and a carpeted floor.

Executive Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • City view
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

A modern hotel room with a large bed, a flat-screen TV mounted on the wall, a bedside table, and a carpeted floor.

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(4 reviews)
  • City view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

A hotel room with two beds, a TV, a small table, and a lamp.

Deluxe Room, 2 Double Beds

8.6 out of 10
Excellent
(8 reviews)
  • City view
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Deluxe)

A hotel room with two beds, a small table, a chair, a TV, and a window with curtains.

Room, 2 Double Beds (Deluxe)

8.4 out of 10
Very good
(31 reviews)
  • City view
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite, 1 King Bed

A modern living room with a sofa, armchair, and coffee table, large windows with curtains, and two abstract paintings on the wall.

Presidential Suite, 1 King Bed

  • City view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

A hotel room with a large bed, a bedside table with a lamp, a small desk, and a painting on the wall.

Superior Room, 1 King Bed

8.2 out of 10
Very good
(11 reviews)
  • City view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

A modern hotel room with a large bed, a flat-screen TV mounted on the wall, a bedside table, and a carpeted floor.

Room, 1 King Bed

8.6 out of 10
Excellent
(68 reviews)
  • City view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Cardiff City Centre, a neighborhood in Cardiff, Hilton Cardiff is in a shopping district and near a train station. Cardiff Castle and Cardiff Bay Waterfront are notable landmarks, and travelers looking to shop may want to visit St. David's. Looking to enjoy an event or a game? See what's going on at Principality Stadium or Utilita Arena Cardiff. Spend some time exploring the area's activities, including golfing. Visit our Cardiff travel guide
Map
Kingsway, Cardiff, Wales, CF10 3HH

What's nearby

  • A historic stone castle with a tower, surrounded by a grassy hill and trees.
    Cardiff Castle
    1 min walk - 0.1 miles
  • A signboard at Bute Park & Arboretum with a castle in the background.
    Bute Park
    2 min walk - 0.1 miles
  • An aerial view of a stadium surrounded by parking lots and roads.
    Utilita Arena Cardiff
    11 min walk - 0.6 miles
  • New Theatre
    3 min walk - 0.2 miles
  • St. David's
    5 min walk - 0.3 miles

Getting around

  • Cardiff Queen Street Station
    9 min walk
  • Cardiff International Airport (CWL)
    41 min drive

Restaurants

  • The Owain Glyndwr
    4 min walk
  • McDonald's
    4 min walk
  • Executive Lounge Hilton
    1 min walk
  • Burger King
    6 min walk
  • Greggs
    5 min walk

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Property amenities

Internet

  • Available in all rooms: WiFi (GBP 15 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi; wired internet (GBP 15 per day)

Parking and transportation

  • Offsite parking within 0.1 miles (GBP 35 per night); discounts available

Food and drink

  • Daily on-the-go breakfast available 7:00 AM to 10:00 AM for a fee: GBP 19.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Graze Restaurant & Bar

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's games
  • Children's toys
  • Dining table
  • Indoor pool
  • Lifeguards on site
  • Pool toys
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 3,651 square feet of conference space
  • 7 meeting rooms

Spa

  • Deep-tissue massages
  • Sports massages
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Pool hoist on site
  • Smooth flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 7 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 1999
  • Double-glazed windows
  • Lifeguards
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic drinking straws available
  • Reusable cups
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Dining table
  • Electric kettle
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 35.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Up to 22 lbs per pet

Children and extra beds

Children are welcome
Children up to the age of 10 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 25.0 per day

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately GBP 19.95 per person
  • Fee for in-room wireless internet: GBP 15 per day (rates may vary)
  • Fee for in-room wired internet: GBP 15.00 per day (rates may vary)
  • Fee for wired internet in public areas: GBP 15 per day (rates may vary)
  • Offsite parking fee: GBP 35 per night (0.1 mi away)
  • Pet fee: GBP 35.00 per accommodation, per stay
  • Service animals are exempt from fees
  • A late check-out fee will be charged
  • Rollaway bed fee: GBP 25.0 per day
  • Pool fee: GBP 5 per person per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Guests under 16 years old are not allowed in the health club, fitness facility, or hot tub, while guests under 16 years old are only allowed in the swimming pool with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hilton Cardiff have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM–8:00 PM.

Is Hilton Cardiff pet-friendly?

Yes, this hotel allows pets with a maximum weight of up to 22 lbs per pet. There's a fee of GBP 35.00 per accommodation, per stay. Service animals are exempt from fees.

What time is check-in at Hilton Cardiff?

Check-in begins at 4:00 PM.

What time is check-out at Hilton Cardiff?

Check-out is at noon. Late check-out is available for a fee.

Where is Hilton Cardiff located?

This family-friendly Cardiff hotel is located in the business district, within a 10-minute walk of St. David's and Cardiff Castle. Principality Stadium and Utilita Arena Cardiff are also within 15 minutes. Cardiff Queen Street Station is 9 minutes by foot and Cathays Station is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hilton Cardiff Reviews

8.4

Very Good

9.0

Cleanliness

8.2

Amenities

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 549 out of 1000 reviews
Rating 8 - Good. 232 out of 1000 reviews
Rating 6 - Okay. 121 out of 1000 reviews
Rating 4 - Poor. 65 out of 1000 reviews
Rating 2 - Terrible. 33 out of 1000 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room with helpful staff! Great location.
Stayed 1 night in Sep 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities
It was a good location.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff and very clean room
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay here warm and welcoming staff would definitely recommend
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
We were initially shocked when we turned up, after having booked through Expedia and fully paid, to be told by Reception that we had to pay a further £25 for our room. Apparently the room we booked wasn't available! The room we had was very nice and the beds were comfy. The spa was a bit old looking and the changing rooms too but the swimming pool was nice. Overall a nice overnight stay.
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Refurbished since our last stay- its very clean looking
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Hotel very well maintains and in great location
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and made us feel very welcome. They made my daughters birthday very special by placing a happy birthday balloon in the room along with cakes to start the celebrations. Her wish was to stay in a nice hotel in Cardiff and the hotel excelled her expectations. Thank you
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was modernised, clean and staff were friendly. Perfect location to access all amenities. Definitely returning!
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, central location. Lovely breakfast… friendly staff
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience to city centre. Good breakfast Nice reception staff Beds not that comfortable Showers far too weak Air con ineffective No info in rooms re checkout times, breakfast times Ineffective hair dryer - had to use my own
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff very friendly and happy to help. Lovely onsite restaurant, the food was delicious. Overall for our first stay it was made lovely. We will be back.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Amenities
Really, really disappointing that hotel guests have to pay, in addition to the room fee, to use the hotel swimming pool (5 British pounds/ person)!! During the weekend there was a good children’s area set up near the lobby with movies, Lego and games.
Stayed 3 nights in Aug 2026
Verified review

6/10 Okay

Liked: Staff & service
The parking situation is a bit of a pain, as there is none on site. Room was clean. We were told when we arrived that the swimming pool etc was extra, which is something we had never experienced in a hotel. However, the staff allowed us a complementary pass. The leisure facilities were not clean and need updating.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely time. Great location and really comfortable bed.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room with a wonderful view. Staff friendly and efficient. Hotel excellent though restaurant was poor and overpriced. Breakfast excellent and good value.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Edward stood out as an exceptionally helpful member of staff. So informative, friendly and knowledgeable and nothing was too much trouble. He went above and beyond and we were very grateful as it was our first visit to Cardiff. We had a deluxe room which was very comfortable, executive lounge was an added bonus. Breakfast was amazing, plenty of of choice.
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
I was with the impression that there was an onsite parking for the hotel as it was advertised as with but on arrival I found out that there was none but there is a pay parking close to the hotel (rates a bit pricey for me). Swimming pool was also advertised as part of the booking but was told that on premium booking has free pool access, end up paying £5 per head to use the pool. Room air-conditioning were preset and cannot be changed, the weather was a bit humid when we were there so unable to comfortably sleep as room temperature is hot and windows cannot be opened to let cool air in. Plus side, it is situated near the town centre and some attractions so no need to drive around saving on parking fees. Breakfast is off good standard
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is perfect for exploring Cardiff on foot. There is access to two car parks within easy walking distance. The rooms were clean with friendly staff and also offered great spa facilities. The breakfast buffet was superb with a large range of hot and cold food.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
A clean and comfortable room in a central location with a good buffet breakfast.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, excellent staff
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a perfect location and has easy access to amenities and transport. The pool was very busy.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy. Great location
Stayed 2 nights in Dec 2025
Verified review

6/10 Okay

Liked: Staff & service, amenities
Disliked: Cleanliness
The room was nice and spacious but the bathroom looked dated specially the door. We pulled the beds together because we had children with us and where the bed was it was very dirty on the floor we found the an old dried cheeto under the bed which was not pleasant. The amenities were really good we really enjoyed the swimming pool, steam and sauna. Breakfast service was good and we found the staff very friendly and helpful. The views from the room over the castle were also really nice.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Reception staff were lovely and welcoming. Room was clean and comfortable. Breakfast was gorgeous. However the spa area was dreadful, gym was small changing rooms were awful, run down and grubby. No private changing facilities. Tiles were mouldy the toilets smelt very bad. In the pool area the whole area was grubby bits of tiles missing and covered with masking tape. The tiles around the hot tub were mouldy, window sills were rotting and flaking away. Not what I expected from a luxury chain like the Hilton. Very disappointing. I would return to the hotel but would avoid the spa and pool area.
Stayed 1 night in Aug 2026