Accessibility:
TREMENDOUSLY INACCESSIBLE. Hotel is almost impossible to locate and requires an INTENSE climb that is steep, uneven, slippery, narrow, and PITCH BLACK at night. Capri is a characteristically glamorous destination, but staying at this hotel ruined the experience; we arrived to our social commitments sweaty and unable to wear appropriate attire. If you are older, have pre-existing health conditions, or actually want a relaxing vacation, you cannot stay.
Lack of services:
- Inaccessible by car.
- Bag services weren’t offered until departure (on a paid basis)
- Deceptive online description did NOT mention inaccessibility.
Unkind staff:
- Concierge pretended to have contacted us about bag services when we arrived drenched in sweat and about to pass out from dragging our own bags up a series of ramps.
- When concierge asked if we were celebrating a special occasion, they doubted we were saying the truth about our birthday celebration; they then did nothing to make it special (no need to ask, then).
- When we extended an extra day, they made payment awkward, distrustfully pestering us to pay at 11am instead at the end of the stay.
Dirty:
- Room was not cleaned daily.
- Pine needles filled the terrace.
- Jacuzzi had a film of dirt; pool had floating debris.
No amenities: The only amenity we got was a single complimentary bottle of water. Nothing justified this hotel as 5 star.