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Queen Victoria Hotel & Manor House by NEWMARK

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Luxury
5.0 star property
9.4

Exceptional

Elegant haven near Cape Town's heart

Enthusiastically greeted upon arrival, you step into a beautifully decorated sanctuary just minutes from Cape Town's vibrant waterfront attractions. Unwind in the tranquil garden pool area, savoring exquisite room service and the serene ambiance.

Popular amenities

  • Bar
  • Room service
  • Gym
  • Spa
  • Laundry

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Premium bedding
Blackout drapes/curtains
Bathrobes
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | Premium bedding, minibar, in-room safe, individually decorated

Premium Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Premium bedding
Blackout drapes/curtains
Bathrobes
  • 45 sq m
  • Canal view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Mountain View

Premium Room, 1 King Bed, Mountain View | Premium bedding, minibar, in-room safe, individually decorated

Premium Room, 1 King Bed, Mountain View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Premium bedding
Blackout drapes/curtains
Bathrobes
  • Mountain view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Map
Portswood Close Portswood Ridge, Victoria & Alfred Waterfront, Cape Town, Western Cape, 8001

What's nearby

  • The Watershed - 2 min walk - 0.1 miles
  • Two Oceans Aquarium - 5 min walk - 0.3 miles
  • Cape Town Stadium - 8 min walk - 0.5 miles
  • Long Street - 18 min walk - 1.0 mile
  • Cape Town International Convention Centre - 19 min walk - 1.0 mile

Getting around

  • Cape Town Station - 7 min drive
  • Observatory Station - 8 min drive
  • Cape Town Intl. Airport (CPT) - 21 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Ferrymans Tavern - ‬1 min walk
  • ‪Mitchell's Brewery - ‬1 min walk
  • ‪Harbour House - ‬2 min walk
  • ‪Native Coffee Roasters - ‬1 min walk

About this property

Queen Victoria Hotel & Manor House by NEWMARK

Luxury hotel near Cape Town International Convention Centre
Consider a stay at Queen Victoria Hotel & Manor House by NEWMARK and take advantage of a poolside bar, a terrace, and a garden. Indulge in a body wrap, Ayurvedic treatments, and a manicure/pedicure at the onsite spa. The on-site restaurant, Dash, offers breakfast, lunch, dinner, and kids' meals. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and car rentals on site.
You'll also enjoy the following perks during your stay:
  • Outdoor pool access nearby along with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • Limo/town car service, buffet breakfast (surcharge), and free bicycle rentals
  • Express check-out, express check-in, and babysitting (surcharge)
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms are individually furnished, and offer comforts such as 24-hour room service and premium bedding, as well as perks like laptop-compatible safes and air conditioning.
Other conveniences in all rooms include:
  • Bathrooms with designer toiletries and deep soaking tubs
  • 42-inch HDTVs with satellite channels
  • Electric kettles, daily housekeeping, and desks

Similar properties

Daily full breakfast (ZAR 390 per person)
Victoria and Alfred Hotel by NEWMARK
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  • Spa
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Victoria and Alfred Hotel by NEWMARK

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: ZAR 385 for adults and ZAR 200 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Dash

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Outdoor pool (guest access)
  • Sauna

Family friendly

  • Access to nearby outdoor pool
  • Babysitting (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center

Outdoors

  • Garden
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • At least 80% of food locally-sourced
  • Built in 2011
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Reception hall
  • Smoking not allowed
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately ZAR 385.00 for adults and ZAR 200 for children
  • Airport shuttle fee: ZAR 900 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Queen Hotel Victoria
Queen Victoria Hotel
Victoria Queen Hotel
Queen Victoria Hotel Cape Town, South Africa
Queen Victoria Hotel Cape Town
Queen Victoria Cape Town
Queen Victoria Hotel Manor House Cape Town
Queen Victoria Hotel Manor House
Queen Victoria Manor House Cape Town
Queen Victoria Manor House
Queen Victoria Hotel
Queen Victoria Hotel Manor House by NEWMARK
Queen Victoria Hotel & Manor House by NEWMARK Hotel
Queen Victoria Hotel & Manor House by NEWMARK Cape Town
Queen Victoria Hotel & Manor House by NEWMARK Hotel Cape Town

Frequently asked questions

Does Queen Victoria Hotel & Manor House by NEWMARK have a pool?

Yes, this property has outdoor pool access.

Is Queen Victoria Hotel & Manor House by NEWMARK pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Queen Victoria Hotel & Manor House by NEWMARK?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Queen Victoria Hotel & Manor House by NEWMARK?

Check-out is at 11 AM.

Does Queen Victoria Hotel & Manor House by NEWMARK provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of ZAR 900 per person applies.

Where is Queen Victoria Hotel & Manor House by NEWMARK located?

Located in Victoria and Alfred Waterfront, this luxury hotel is within 1 mi (2 km) of The Watershed, Cape Town International Convention Centre, and Long Street. Two Oceans Aquarium and Nelson Mandela Gateway are also within 5 minutes. Cape Town Station is 29 minutes by foot.

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Queen Victoria Hotel & Manor House by NEWMARK Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 325 out of 420 reviews
Rating 8 - Good. 73 out of 420 reviews
Rating 6 - Okay. 13 out of 420 reviews
Rating 4 - Poor. 4 out of 420 reviews
Rating 2 - Terrible. 5 out of 420 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rocco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful place to stay in Cape Town

Great location - clearly one of the best hotels in the area.
Stayed 2 nights in Aug 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. Very attentive service, delicious restaurant for dinner, beautiful and clean room!
Stayed 3 nights in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Victoria hotel at matta house is a perfect small five-star hotel right across the street from the marina where there are multiple restaurants and shops. Rooms and service were excellent. Recommended to anyone.
Stayed 3 nights in May 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful property, very close to the mall with many dining options. The staff was incredibly friendly and I would absolutely recommend anyone to stay here!
Stayed 1 night in Dec 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in every way.
Stayed 1 night in Dec 2024

10/10 Excellent

Salvo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Stay
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay in Cape Town

Perfect stay in Dock House. Everything about the hotel & facilities are excellent & the staff really do go the extra mile to make the stay special. The location is perfect for Waterfront & we would definitely recommend.
Stayed 2 nights in Jan 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly helpful staff in a great location
Stayed 5 nights in Mar 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful and polite, the rooms are spacious and comfortable and the area is clean and safe. Highly recommended!
Stayed 3 nights in Jan 2025

10/10 Excellent

Clemente

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service. Excellent location.
Stayed 2 nights in May 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel just over the road from waterfront.
Stayed 7 nights in Mar 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Room and very helpful staff
Stayed 8 nights in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were upgraded to the Dock House & had a lovely big room & bathroom looking over to the waterfront. The small breakfast room was beautifully presented with fantastic flower displays & the staff could not do enough for you.
Stayed 1 night in Feb 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel near the ‘Waterfront’.

Extremely attentive and professional staff, good location for the Waterfront.
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent hotel. Fantastic location near the V&A waterfront. Staff helpful and attentive
Stayed 4 nights in Jul 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Small quiet hotel. Perfect location and all the staff were excellent. They could not have been more helpful. Highly recommended hotel.
Stayed 6 nights in Jul 2024

10/10 Excellent

orietta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place. Everything and everyone were great and professional
Stayed 1 night in May 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, amenities, property conditions & facilities
Simply exceptional service. The staff were the most welcoming, knowledgeable, helpful and thoughtful I have ever interacted with. An absolutely divine hotel. Food was excellent. Great beds and linens. Loved the thoughtful black facecloth for make up removal. Will definitely return.
Stayed 1 night in Mar 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and helpful. Food excellent
Stayed 2 nights in Feb 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were very friendly and helpful. The room was elegantly appointed. The food in the restaurant was top notch.
Stayed 4 nights in Sep 2024

10/10 Excellent

karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing from check-in to check-out…. The staff and property are perfection…. Breakfast and room service was delicious
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a four night stay at the hotel. This is our second visit - location brilliant in an historic area of the waterfront. Staff very helpful, facilities exceptional with a beautiful pool area and fabulous spa ! Will go again!
Stayed 4 nights in Jan 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a lovely place to stay. My only complaint was that the food menu was very limited, especially since I didn’t want a 6 course meal. Options were limited and cobbled together 2 appetizers as a meal. Otherwise, it was a very nice experience.
Stayed 2 nights in Mar 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
We especially enjoyed the intimate boutique ambiance of the Manor House. Undoubtedly, our most cherished memories include the exceptional service rendered daily by its staff to accommodate our desires.
Stayed 11 nights in Jul 2024

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch hotel in a great location. The V&A Waterfront provides a very safe walkable area with lots of shops, restaurants and entertainment options (boat trips, tours). The hotel staff at Queen Victoria is top notch in all respects- courtesy, helpfulness and desire to do anything they can to make your stay in the city/country as good as possible.
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