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Oasis Palm - All Inclusive

4.0 star property

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Photo gallery for Oasis Palm - All Inclusive

A resort with a large pool, beach area, and boats docked near the water. - Oasis Palm - All Inclusive (Cancun)
A beach wedding setup with white chairs and a floral arch. - Oasis Palm - All Inclusive (Cancun)
A beach bar with a thatched roof, white lounge chairs, and a palm tree. - Oasis Palm - All Inclusive (Cancun)
A hotel with a prominent tower, multiple buildings, and a view of the ocean. - Oasis Palm - All Inclusive (Cancun)
An aerial view of a coastal resort with a beach, a pier, and a swimming pool. - Oasis Palm - All Inclusive (Cancun)
Close to Langosta Beach and Playa Tortugas, Oasis Palm - All Inclusive provides a free breakfast buffet, a terrace, and a playground. This property is a great place to bask in the sun with a beachfront location and kayaking. Indulge in a manicure/pedicure, a facial, and a body treatment at Sensoria Spa, the onsite spa. Be sure to enjoy a meal at Sisal Buffet, the on-site buffet restaurant. Fitness classes are offered at the gym; other things to do include volleyball. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as a hair salon and an arcade/game room.

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • All inclusive
  • Spa
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard

A hotel room with two beds, a desk, a chair, and a TV.

Standard

  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Family

A hotel room with two beds, a desk, a chair, and a TV.

Family

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Standard Room

A hotel room with a large bed, a desk, a chair, a TV, and a view of the outdoors.

Standard Room

  • Sleeps 4
  • Free WiFi

View all photos for Family Suite

A hotel room with a large bed, a TV, a desk, and a balcony with a view.

Family Suite

  • Sleeps 4
  • Free WiFi

Family Suite

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

About the neighborhood

Located on the beach, Oasis Palm - All Inclusive is in Zona Hotelera, a neighborhood in Cancun. La Isla Shopping Mall and Puerto Cancun Marina Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Traveling with kids? Consider Cancun Cultural House, or check out an event or a game at Beto Avila Baseball Stadium. Take an opportunity to explore the area for water adventures such as snorkeling and other activities like golfing. Visit our Cancun travel guide
View more Resorts in Cancun
Map
Boulevard Kukulcan Seccion C, Lote 1 Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • A wooden pier extending into calm waters with boats docked at the end.
    Nichupté Lagoon
    1 min walk - 0.1 miles
  • A colorful tower with a flower-like design against a clear blue sky.
    Escénica Tower
    3 min walk - 0.2 miles
  • A beach with people swimming and relaxing, umbrellas, and a pier in the background.
    Langosta Beach
    11 min walk - 0.6 miles
  • A coastal scene with turquoise waters, a pier, a thatched-roof hut, and a sailboat.
    Playa Tortugas
    13 min walk - 0.7 miles
  • Teatro de Cancún
    6 min walk - 0.4 miles

Getting around

  • Cancun Intl. Airport (CUN)
    23 min drive

Restaurants

  • Breakfast
  • Swim-up Bar
  • Lobby Bar
    10 min walk
  • Bites Food Hall
    1 min walk
  • Los Chachalacos
    8 min walk

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Exterior
Grand Oasis Palm - All Inclusive
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  • Pool
  • Breakfast included
  • All inclusive
  • Spa
6.8 out of 10, 1,047 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 1-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 7 bars/lounges
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Dos Lunas
  • La Bamba
  • Los Agaves
  • Piratas del Caribe(niños)
  • Sisal Buffet

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool
  • Playground
  • Sauna
  • Volleyball
  • Waterslide

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • Elevator

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: USD 30 per stay for guests under 26 years old
  • A tax is imposed by the city: USD 4.88 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • An in-room safe is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Free in-room WiFi has a 1-device limit; WiFi in public areas is also free and has a 1-device limit

Frequently asked questions

Does Oasis Palm - All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Oasis Palm - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Oasis Palm - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Oasis Palm - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Oasis Palm - All Inclusive?

Yes, the property is all-inclusive. Food and beverages are included (with some restrictions), and activities include kayaking, surfing/body boarding, volleyball, and more.

Where is Oasis Palm - All Inclusive located?

Nestled on the beach, this Zona Hotelera property is within a 10-minute walk of Escénica Tower and Langosta Beach. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park is 2.7 mi (4.4 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Oasis Palm - All Inclusive Reviews

6.6

7.0

Cleanliness

6.8

Amenities

7.0

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 287 out of 1015 reviews
Rating 8 - Good. 214 out of 1015 reviews
Rating 6 - Okay. 186 out of 1015 reviews
Rating 4 - Poor. 133 out of 1015 reviews
Rating 2 - Terrible. 195 out of 1015 reviews

Reviews

Verified review

6/10 Okay

Jamie Elizabeth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was kid friendly. Food wasn’t great
Stayed 5 nights in May 2026
Verified review

8/10 Good

Shamit

Liked: Amenities
Disliked: Cleanliness
Room very ordinary but great food, amenities, entertainment was amazing...
Stayed 4 nights in Dec 2025
Verified review

2/10 Terrible

Ronald

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible Hotel Very Dirty Food of temperature and they had 2 meat Chicken smelled and pork made 3 family members sick Food was disgusting Lady working the fryer area Very Rude Glassware was dirty and they have no straws Plates were dirty House keeping was not supposed to go in our room because front desk said they were off anyways But still went in our room But good thing my husband was I. The room cause he had gotten food poisoning from the pork the evening before Pools and bar was dirty they pick up dirty cups to serve the drinks
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Elva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing the room was super clean and organize, Isabella whom cleaned our room she was super nice and did amazing job while we stayed 6 days. Pool was clean and the beach was super calm for my toddler to be able to get in water. The food was always delicious a lot of choices and drinks were also really good the ice cream was also really good my toddler loved the choices. We also enjoyed the time we got to use toddler time in daycare I do wishes instead of couple of days they would change toddler time everyday thing it helps to kill some time when you have a toddler and the pool section for kids it was amazing .
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Franco

Liked: Cleanliness, property conditions & facilities
Pros: Great staff, Clean rooms, Clean pools, Great food, and beautiful beach! Cons: No safe or mini fridge in rooms, only hamburgers , hotdogs, and fries for late eats, bottled water given at room temperature. Otherwise a wonderful vacation! Frank. C Oswego, IL
Front of resort
Beach
Gazebo
Pool
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Shalini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

Sunil Godson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort has full entertainment through out the day.
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything in general was so good.
Stayed 7 nights in Apr 2025
Verified review

8/10 Good

Raina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I upgraded from Oasis Palm to Grand Oasis Palm because a lot of restaurants were not included under Oasis Palm. This is a resort where a lot of Mexicans come to vacation; as such, the food was more traditional, and a lot of the staff did not speak English well. I was able to communicate with my basic high school Spanish, though. People reserve the chairs and loungers early in the morning. And only once someone moved my stuff. The best part is that you can see the beach from the pool, and it takes less than a minute to go to the beach. They clean the beach of seaweed daily. Nice, clear, and calm water. Two big cons are that they cannot make speciality drinks like a Dirty Martini and that most of their arcade machines are broken.
Stayed 5 nights in Apr 2026
Verified review

2/10 Terrible

Roberto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would DEFINITELY not recommend you spend your money on this resort, ALL INCLUSIVE but limited access to specific pools and restaurants. To start off, after check in we were greeted by a friendly staff member helping “guide us” to our room, Turns out she was trying to sell us something along the lines of a timeshare which we refused. We were approached by one of these timeshare employees multiple times during our stay here so beware. Quality of food could’ve been better. Bottom shelf cheap watered down alcohol at all the bars. The propery overall doesn’t look to be well kept.
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Heidy Socorro

Liked: Cleanliness, amenities, property conditions & facilities
I like the kid gaming area and the different variety of kid pools, but overall I wish they had better food selections. The room was up to date and clean. Great hotel for families!
Stayed 4 nights in Jun 2025
Verified review

8/10 Good

Salheddine

Good for kids
Stayed 8 nights in Apr 2025
Verified review

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time, the food was good, most of the staff was friendly and helpful and the highlight is definitively the calm and kid friendly beach. We went with our kids, and it was a wonderful beach for them to explore, swim and have fun. The only thing I did not like was the fact that the bedroom did not have a balcony.
Stayed 5 nights in Jun 2025
Verified review

6/10 Okay

Jorge Gonzalez

Liked: Staff & service, amenities
The hotel itself was great. Just the app to do reservations for dinner never worked. Asked staff regarding this no other solution for dinner reservations so we had to eat Dinner buffet all week without getting to try anything more. Drinks and bars and pool where amazing.
Stayed 8 nights in Apr 2025
Verified review

10/10 Excellent

Borko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is good for money, there is probable more fancy all inclusive but this is good for price. Room are little old but don't smell bad or something and hygienes is good so will recommend is fun for kids. Has many restaurants to change feel like in small town
Stayed 6 nights in May 2025
Verified review

4/10 Poor

Tiffeny

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The lines for food was crazy. If you showed up for breakfast at breakfast time you would wait 3 hours to eat. What is posted online as features of this resort ARE NOT what is actually in the resort. It is like a completely different resort. The kids pool is cool but in desperate need of a reno, the cement is all cut up and rips up feet. There are no fridges in the room, even though it states that there are fridges on expedia. The staff were nice but the resort itself was not great. Nice beach though.
Stayed 7 nights in Nov 2025
Verified review

10/10 Excellent

Abraham

Liked: Amenities
Disliked: Cleanliness
This is a great hotel but if you are traveling with wheel chair or walker the hotel really need to figure out how yo get an elevator to the pool area from the rooms .the ramps the offer are to incline that if your not strong enough you can lose grip and have an accident!!!! Food was great waiter awesome Leonardo and Francisco from the main buffet are spectacular. No AC in the pizza place thatsuvks
Stayed 5 nights in May 2025
Verified review

6/10 Okay

Beatriz Antonia Jaen

Liked: Amenities
The staff at the hotel were very nice and always willing to help. Didn’t like that they didn’t have a reservation under my name so I have to wait until a room is as available. The coffee maker in the room was broken and the personal care supplies was minimal. We were 3 people in the room and only want could use the shampoo, soap, etc… Also temperature in the room is locked. You can’t adjust it. Many option of restaurants but not all of them are open. It is really difficult to book one, we ended eating dinner outside the hotel in local restaurants. The hotel in general was good with a lot of activities to do.
Stayed 2 nights in Jun 2025
Verified review

2/10 Terrible

MITUL

Disliked: Amenities, property conditions & facilities
Our stay at Oasis Palm – All Inclusive (Dec 24–29, 2025) was disappointing and not worth the price. The arrival and check-in process was extremely disorganized. Entry to the property was confusing, and check-in was split into two separate lines—one for registration and another for room key activation—each taking nearly an hour. There was no welcome drink, water, seating, or clear guidance, and staff were not helpful or comfortable communicating in English. After a long journey, the lack of support and poor guest handling was frustrating. The room was a decent size but very basic, with missing amenities on day one, no bathroom lock, no shower door, a non-functional locker, and foul-smelling bathroom water. Food service was another major issue: despite advertising multiple restaurants, reservations were only in person with 1–2 hour waits, leaving guests dependent on one crowded buffet with repetitive food and very limited vegetarian options. We had to eat outside the resort on multiple days. Access to drinking water was difficult, bar options were limited with long queues, and beach chairs were insufficient and poorly managed. Overall, the resort does not deliver a true all-inclusive experience and does not justify the cost. I would not recommend this property.
Stayed 5 nights in Dec 2025
Verified review

6/10 Okay

Roberto

The resort is one of the cheaper options and you get what you pay for. The food was decent , if you book the oasis palm you only have a few A la carte restaurants to choose from, the rest you have to pay for just fyi.They had shows and activities most of the days. The beach area is decent. There’s always a wait in line whether it’s to check in or buffet, even when waiting for the elevator. The check in process was very frustrating, had a super early flight + a long wait at the airport, then arrived at the resort around 2pm (check in was 3pm). They gave us our wristbands and were told to return to the check in lobby at 3:30 pm to receive our rooms and activate our wristbands but so did about 30-40 other guests. We were exhausted from the early flight didn’t get our rooms until 4:30-5pm. We had to return a few times to the lobby by stairs because wristbands were not activated correctly. Other than that issue everything was okay. There is staff that is by the elevator offering pirate ship boat rides for free but they are trying to sell timeshares. Overall the resort is okay. I give it a 3/5 Stars.
Stayed 5 nights in Jul 2025
Verified review

2/10 Terrible

JUAN

Disliked: Cleanliness, staff & service, property conditions & facilities
This was a terrible experience. The property has aged badly, and they don’t seem to put much effort into keeping it clean. We had to try three different rooms because they all had mold—so much so that after checking the third room, the front desk employee admitted they were all in the same condition. Common areas were left dirty overnight. They also had live music every night that went on late into the night. The resort is advertised as family-friendly, but it’s hard to get any sleep with young kids when loud music is playing so late. The buffet area was dirty, and the employees used questionable procedures to restock and keep the food fresh. This is definitely a property that saw better days a few decades ago. If all you care about is price, this might work for you—but if you want a clean, quiet, relaxing, and safe place, don’t bother. We ended up checking out four days early because we tried to speak with management about our concerns, and they simply didn’t care.
Stayed 7 nights in Jun 2025
Verified review

4/10 Poor

Joree

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend this hotel. The rooms were outdated and dirty and small! The restaurants and food available were not good! We paid to upgrade to the hotel next-door in order to be able to use their restaurants and pool. That was a little better, but not by much. At the upgraded hotel, there were no chairs around the pool to sit on. The only chairs available were at the beach. So while my kids were swimming in the pool, I had nowhere to sit. There was only one bartender at each bar, so you would stand in line for a good 15 minutes to get a drink. The drinks had a chemical taste to them. Most of the restaurants were the same way. At the sushi restaurant, there was only one person working. So I stood in line one day for 45 minutes to get sushi by the pool. The little kitchen areas around the pool with food, were terrible! The hamburgers were definitely not hamburgers! No outdoor bar to sit at. The pool is also closed every night at 8 PM, which is pretty early when your kids want to stay swimming. Entertainment didn’t start until after 10 PM. So as your kids are trying to sleep, the very loud music goes until midnight. I definitely would not recommend going here. But you get what you pay for. I learned my lesson. I will definitely pay more money to stay at a nicer resort.
Stayed 4 nights in Jun 2025
Verified review

6/10 Okay

Lissette

Disliked: Cleanliness, amenities, property conditions & facilities
You get what you pay for. We were here in 2016 and it was ok, so I thought we could give it another chance. Immediately as soon as I checked in, I got pulled to the side and pressured for a 90min breakfast to learn more about the hotels, I said no and she kept insisting, after 10mins of back and forth we kept saying no and she just let us go. Back in 2016 and now, this is the only hotel that I have been at that they try to pressure you to do things instead of letting you enjoy your vacation. Then, the towels and sheets were stained in our room and had to request for them to be changed. Two days laters more stained towels. The shower water was cold and was told to get the hot water running I need to turn the cold water all the way, slightly turn the hot water and then turn on the hot water from the sink. Had to do that everyday to get hot water in the shower. The good food was in The Agave, La Hacienda, and Cocoa. The waiters In these locations were very kind. Tony was the most genuine waiter. There is not enough seating near the pools, so if you plan on having a pool day wake up early and find your chairs. I will say that the beach was clear, no seaweed, no waves, very calm and beautiful. My kids really enjoyed being in the water. Also, the time I did need things, front desk helped and later called back to confirm that we did get the clean towels and if the water was fixed. All in all I won’t be coming here again.
Stayed 4 nights in Jun 2025
Verified review

6/10 Okay

Marie-Pierre

Liked: Staff & service
Disliked: Amenities
Property is kid friendly
Stayed 7 nights in Jun 2026
Verified review

8/10 Good

Cassio Bilharino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good staff. Awesome food, family friendly
Stayed 7 nights in Jun 2026