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Hotel Luma by Kavia Cancun

Property class: 3.5

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Photo gallery for Hotel Luma by Kavia Cancun

A modern interior with a purple wall, a potted plant, and a glass door leading to a dining area with tables and chairs. - Hotel Luma by Kavia Cancun (Cancun)
A modern two-story building with a glass facade, a visible reception area, and a staircase leading to an upper floor. - Hotel Luma by Kavia Cancun (Cancun)
A hotel room with a bed, a desk with a chair, a television displaying 'LUMA hotel', a mirror, and a towel on the bed. - Hotel Luma by Kavia Cancun (Cancun)
The entrance of Luma Hotel with a modern design, glass doors, and a view of the surrounding area. - Hotel Luma by Kavia Cancun (Cancun)
A modern building with a central atrium, large windows, and exterior lighting fixtures. - Hotel Luma by Kavia Cancun (Cancun)
Close to Plaza Las Americas, Hotel Luma by Kavia Cancun provides amenities like a restaurant. Stay connected with free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Double Room

A hotel room with two beds, a desk, and a chair. There is a window with a white blind, a phone on the nightstand, and a towel on each bed.

Double Room

9.0 out of 10
Wonderful
(36 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

A hotel room with a bed, a desk, a chair, a bathroom, and an air conditioning unit.

Standard Room

9.8 out of 10
Exceptional
(6 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

A hotel room with two beds, a desk, and a chair. There is a window with a white blind, a phone on the nightstand, and a towel on each bed.

Deluxe Double Room

9.0 out of 10
Wonderful
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

A hotel room with a bed, a desk, a chair, a bathroom, and an air conditioning unit.

Deluxe Room

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

DOUBLE TWO BEDS

  • Sleeps 4

DOUBLE TWO DOUBLE BEDS

  • Sleeps 4

View all photos for Double two double beds

A neatly made bed with a rolled white towel and a small purple and gold ornament on the pillow.

Double two double beds

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Located in Cancun, Hotel Luma by Kavia Cancun is in the city center. Plaza Las Americas and Cancun Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Playa Tortugas and Langosta Beach. Xoximilco and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are not to be missed. Visit our Cancun travel guide
Map
Calle Claveles No. 109 LT. 1,3,3-A,5, 31, SM 22,, Cancun, QROO, 77500

What's nearby

  • A building with a large sign reading "Cancun" and a flagpole in front.
    Benito Juarez Municipal Building
    3 min walk - 0.2 miles
  • Las Palapas Park
    2 min walk - 0.1 miles
  • Mercado Ki Huic
    3 min walk - 0.2 miles
  • Plaza 28
    11 min walk - 0.6 miles
  • Plaza Las Americas
    19 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN)
    20 min drive

Restaurants

  • Hunter Bar
    2 min walk
  • Cheester
    3 min walk
  • Regina Club
    3 min walk
  • Restaurante los Alcatraces
    2 min walk
  • 11:11 Club
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Onsite parking options include a garage

Food and drink

  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

More

  • Air conditioning
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Property Registration Number 002-025-001869/2026

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Frequently asked questions

Is Hotel Luma by Kavia Cancun pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Luma by Kavia Cancun?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Luma by Kavia Cancun?

Check-out is at noon.

Where is Hotel Luma by Kavia Cancun located?

Located in Downtown Cancun, this hotel is within 1 mi (2 km) of Las Palapas Park and Plaza Las Americas. Playa Tortugas is 2.8 mi (4.5 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Luma by Kavia Cancun Reviews

8.6

Excellent

9.0

Cleanliness

8.2

Amenities

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 285 out of 539 reviews
Rating 8 - Good. 148 out of 539 reviews
Rating 6 - Okay. 62 out of 539 reviews
Rating 4 - Poor. 19 out of 539 reviews
Rating 2 - Terrible. 25 out of 539 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Great affordable rooms, great staff.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Clean and friendly staffs Nice location for transportation and local food 😍
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very convenient, fast check in and check out
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Room is clean staffs were friendly
Stayed 2 nights in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Property is located in Tulum, downtown, accessible to transportation, restaurants and stores. Room is clean, but no amenities such as microwave and portable fridge. The staff are welcoming and nice.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location near to ADO bus station and restaurants in downtown Cancun
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is an amazing place to stay. It’s conveniently located, with nice rooms and friendly, professional staff. There are also many dining options nearby, and I feel safe in the area.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location, with street vendors right outside of the hotel. Transportation is very convenient as well. There are two local markets (Mercardo 23 & 28) within walking distance. Regular bus lines are just right outside (MXN 12). ADO Bus Terminal (to and from the airport) is only 3 blocks away. Parque de las Palapas is also right behind the hotel with great night activities. Room is spacious and clean. Staff was super friendly and helpful. (I wanted to get some coins for bus. The staff did not have change, but she gave me 12 peso instead and I thought that was super nice!) By the way, you can pay many things in USD in Cancun. You can even pay the bus fare in USD. When I checked in, I asked for a room in the back, thinking that the street vendors might be loud. However, because of the proximity of Parque de las Palapas, I could hear loud music into 12am. I had to wear earplugs, but the music was still loud. It is not a 5-star hotel and it has aged but I think overall the condition is very good and price is very reasonable.
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Quick stay in Cancun

Clean, close to dining options.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place central to everything.
Stayed 7 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great location. Close to the bus station, grocery and a pharmacy is you need it
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luma was such an amazing hotel for our first time in Mexico. The staff at the front desk were amazing, helped us get taxis that weren't trying to over charge us and were overall so polite.
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great stay at Hotel Luma. The room and the bathroom was clean. The hotel is close to restaurants and shopping area.
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good hotel for the price. Nothing fancy like the hotelzone hotels but if you want authentic local vibes downtown is the place to stay and everything is cheaper as well. AC worked good free gated parking was a great perk as well.
Stayed 3 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE LOCATION GOT TO SEE DOWNTOWN CANCUN AMD WAS EASY TO WALK TO BUS STATION FOR AIRPORT TRANSPORT, SMALL ROOM BUT VERY CLEAN A SAFE WOULD BE NICE, VERY SPACIOUS SHOWER.
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Th location is great. Close to shopping and transportatio. Hotel is clean. Staff helpful
Stayed 5 nights in Oct 2024
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

HV Travels

Not very comfortable stay and staff not very friendly.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, fast checkin, solid basic room. 312 is very quiet..
Stayed 1 night in Dec 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean, new looking. Within walking distance of the bus terminal. Lots of stores and restaurants nearby
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay. Nice shower, comfy bed, and since we specifically asked for interior room had no noise even though you can walk right out of hotel and are right in the center. About a 7 minute walk to the ado station. The park nearby has tons of food stands to grab an elote and tons of other goodies.
Stayed 1 night in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2 nights

Good hotel for a short stay. Close to restaurants and shops. Clean room, small and small bed but it worked.
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at Hotel Luma by Kavia, and when I return to Cancun, I expect to book with them again. For those interested in traveling to Cancun for a "medical/dental vacation", this option is much less expensive than the hotel district, very quiet, and quite pleasant. Also, the surrounding restaurants and stores have better prices here. My favorite restaurants in the area were Gory Tacos (say hi to Bart) and Baovegan, an excellent vegan restaurant. Hotel was very clean and quiet.
Stayed 9 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice!

I was very happy about my stay! The location is perfect! The staff was friendly! And it's super clean! The only problem is that it's right next to a club so it's hard to sleep well without earplugs but it's not their fault...
Stayed 3 nights in Apr 2024